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All Journal JURNAL KOLABORASI JRK (Jurnal Riset Komunikasi) Jurnal Ilmiah Universitas Batanghari Jambi Martabe : Jurnal Pengabdian Kepada Masyarakat JOURNAL OF INFORMATICS AND COMPUTER SCIENCE Jurnal Papatung : Jurnal Ilmu Administrasi Publik, Pemerintahan dan Politik At Tawasul: Jurnal Komunikasi dan Penyiaran Islam Biram Samtani Sains Journal of Administrative and Sosial Science (JASS) Jurnal Ilmiah Teknik Informatika dan Komunikasi Tuturan: Jurnal Ilmu Komunikasi, Sosial dan Humaniora MEUSEURAYA : JURNAL PENGABDIAN MASYARAKAT Journal of Economics and Management Scienties Riset Ilmu Manajemen Bisnis dan Akuntansi Jurnal Malikussaleh Mengabdi Jurnal Mahasiswa Antropologi dan Sosiologi Indonesia(JuMASI) Indonesian Journal of Humanities and Social Sciences Studi Administrasi Publik dan ilmu Komunikasi Manager : Jurnal Ilmu manajemen
Yuli Santri Isma
Universitas Malikussaleh
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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Journal : Biram Samtani Sains

 1 
Kualitas Pelayanan Publik Kartu Tanda Penduduk Elektronik (E-KTP) Isma, Yuli Santri; Aswad, Hajar; Teniro, Alwin
Biram Samtani Sains Vol 7 No 1 (2023): Maret : Biram Samtani Sains
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM) UGP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55542/jbss.v7i1.597

Abstract

Public services are all activities carried out by an organization or agency in an effort to meet the needs of the community. This study aims to analyze the quality of public services in the making of e-KTP in the Population and Civil Registration Office of Bener Meriah Regency, Aceh Province and to determine the Supporting and Obstacles Factors in Service Quality in the Management of e-KTP at the Office of Population and Civil Registration Office of Bener Meriah Regency Aceh. The quality of public services in the Population and Civil Registry Office of Bener Meriah Regency is still considered to be less than optimal, this is due to the still poor indicators of service quality, namely: (1) Tangibles (bureaucratic), the Population and Civil Registration Office of Bener Meriah Regency has not yet met the service facilities adequate in providing quality public services in the management of e-KTP to the public. (2) Reliability, the results of the study show that the Population and Civil Registry Office of Bener Meriah Regency has delivered services quickly and on time. However, the processing time for e-KTP services is unclear, due to blank blanks and often problematic servers (3) Assurance, guarantees of service that cannot be expected due to the lack of timely service
Co-Authors Akmal, Fitria Alwin Teniro Ameliany, Nanda Andriyani, Lusi Anjeli, Najwa Ashwad, Hajar Aswad, Hajar Basyirah Basyirah Chairuunisak, Syarifah Depita Kardiati Fitri Maghfirah Fitria Mardhatillah Hafiz, Abdul Hajar Ashwad Hakiki, Nur Harinawati Husna, Amaul Ismail, Muchlis Kamaruddin Hasan Kartika, Yeni KN, Jamiati Lisa Iryani Miftahul Jannah Muchlis, Muchlis Mujiburrahman -, Mujiburrahman Muryali, Muryali Muslem Muslem Muslem Muslem, Muslem N. Nazaruddin Nabhani Yustisi Nur Aksa, Fauzah Nur, Fauziah Nurwijayanti Ramazalena, Rauzi Rianti S, Nova Sarrah Kurnia Fadhillah Sayed Ludhfi Shira Thani Simbolon, Mario Kristian Sufi, Sufi Syarifah Chairunnisak Tasyukur Taufiqqurahman, Muhammad Thani, Shira Zainudin