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All Journal Explore: Jurnal Sistem Informasi dan Telematika (Telekomunikasi, Multimedia dan Informatika) Scan : Jurnal Teknologi Informasi dan Komunikasi Jurnal Informatika dan Teknik Elektro Terapan Jurnal IPTEK Jurnal Sistem Informasi dan Bisnis Cerdas JURNAL INSTEK (Informatika Sains dan Teknologi) Prosiding Seminar Nasional Sains dan Teknologi Terapan JURNAL TEKNOLOGI DAN OPEN SOURCE Data Science: Journal of Computing and Applied Informatics Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal IJEEIT : International Journal of Electrical Engineering and Information Technology Applied Technology and Computing Science Journal Journal of Information Systems and Informatics Abdimas Universal bit-Tech Jurnal Teknologi Dan Sistem Informasi Bisnis Aviation Electronics, Information Technology, Telecommunications, Electricals, Controls (AVITEC) JATI (Jurnal Mahasiswa Teknik Informatika) International Journal of Advances in Data and Information Systems Jifosi Nusantara Science and Technology Proceedings KLIK: Kajian Ilmiah Informatika dan Komputer Jurnal Penelitian Inovatif Konstelasi: Konvergensi Teknologi dan Sistem Informasi PELS (Procedia of Engineering and Life Science) NUSANTARA: Jurnal Pengabdian Kepada Masyarakat Jurnal Teknik Mesin, Industri, Elektro dan Informatika Prosiding Seminar Nasional Rekayasa Teknologi Industri dan Informasi ReTII Jurnal Ilmiah Teknik Informatika dan Komunikasi Madani: Multidisciplinary Scientific Journal Scientica: Jurnal Ilmiah Sains dan Teknologi Student Research Journal Jurnal Informatika Polinema (JIP) Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika Neptunus: Jurnal Ilmu Komputer dan Teknologi Informasi Jurnal ilmiah teknologi informasi Asia
Amalia Anjani Arifiyanti
Universitas Pembangunan Nasional “Veteran” Jawa Timur
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Journal : Data Science: Journal of Computing and Applied Informatics

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Analysis Sentiment Of Users Internet Service Providers In Indonesia On Social Media X Using Support Vector Machine Fachrurrozy Nurqoulby; Amalia Anjani Arifiyanti; Dhian Satria Yudha Kartika
Data Science: Journal of Computing and Applied Informatics Vol. 8 No. 2 (2024): Data Science: Journal of Computing and Applied Informatics (JoCAI)
Publisher : Talenta Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32734/jocai.v8.i2-16317

Abstract

Various internet service providers are starting to appear in Indonesia, they are competing to provide attractive offers to attract customers. Through social media, someone can find out opinions about whether internet service providers provide services as offered. X, formerly known as Twitter, is a social media platform where people can give their opinions in the form of posts. Various opinions were expressed by the public, ranging from positive, neutral, to negative. This research aims to create a post classification model regarding users of internet service providers into three sentiment classes, namely positive, neutral and negative. The model is created through several stages, such as data retrieval, data labeling, data preprocessing, data division, term weighting, and creating a classification model using the Support Vector Machine algorithm. The results of this research show that the SVM model with a Linear kernel obtained the highest accuracy of 83% compared to the RBF kernel SVM and Polynomial kernel SVM, with an F1-score of 90% for the negative class, 66% for the neutral class, and 65% for the positive class.
Co-Authors Abdul Rezha Efrat Najaf Achmad Fauzi Afandi, Mohamad Irwan Aghni Qisthina Al Rahma Agung Brastama Putra Agung Brastama Putra Akira Permata Ramadhani Al Rahma, Aghni Qisthina alathoillah, abdul hanif Ana Wati3, Seftin Fitri Ananda Lakunti A Andhyni, Cyntia Prisya Anggy Oktaviana Syafira Anita Wulansari Anita Wulansari, S.Kom., M.Kom Annisa Lusyani Zahra Anwar Sodik, Anwar Aprilia, Eka Fahira AryaRafa, Daud Audrey Septya Rosanti Bagus Utomo Basma Eno Ketherin Brahmantio Widyo Trenggono Brastama Putra, Agung Daniar, Ivan Faiz Devi, Ditha Lozera Dewi Safitri, Triyatul Dewi, Heni Lusiana Dharmawan, Ega Dhian Satria Yudha Kartika Diana Aqidatun Nisa Ditha Lozera Devi Eka Putri, Siti Oktavia Elfaretta, Syifa Saskia Fachrurrozy Nurqoulby Fandi, Rico Satria Farhan Setiyo Darusman Farhan Setiyo Darusman Fariska, Rahmah Putri Ferdiansyah, Rizky Fernaldy, Fabiyan Atha Fidyah Salsabila Putri Sillehu Firsttama, Risav Arrahman Fitri, Anindo Saka Hardiartama, Rendi I Gusti Ayu Sri Deviyanti Indira Setia Amalia Indra Fajar Novian Irwan Afandi, Mohamad Jannatuzzahra, Khoirunisa Ketherin, Basma Eno Kusumantara, Prisa Marga Kusumantara, Prisa Marga Luhur Indayanti Sugata, Tri M. Rizal Abdullah Rozi Mahanani, Anajeng Esri Edhi Marga Kusumantara, Prisa Marisca Amanda Hidayat Mashita Kustyani Maulana Arrasyid, Nizar Maulana Kharyska Abadi, Muhammad Mochamad Suhri Ainur Rifky Mochammad Fuad Pandji Mohamad Irwan Afandi Muhammad Burhanuddin F Narendra, Efriza Cahya Nilwanda, Leona Elsa Novian, Indra Fajar Nur Cahyo Wibowo Nur Rachman Nidhi Suryono, Muhammad Nurisa Rahma Shantika Nurjanti Takarini Oktania Purwaningrum Oktania Purwaningrum Oktania Purwaningrum Pandu Rizki Maulidiah Permatasari, Reisa Pradana, Rhendy May Putra, Satrio Honggonagoro Pramono Putri, Youlan Indira Putu Anggi Suryantari Rafi Purwa Syahputra Raihana Sakhi Aswanda Rendi Panca Wijanarko Rhendy May Pradana Rizka Hadiwiyanti Saka Fitri, Anindo Salma Nabila Seftin Fitri Ana Wati Sembilu, Nambi Sidhi Pamekas, Afu Solehudin Al Ayyubi Sudewantoro N M Sugata, Tri Luhur Indayanti Sulistyowati Sulistyowati Sulistyowati Sulistyowati Tri Diana Rimadhani Tri Luhur Indayanti Sugata Ubaidillah Fahmi, Rohmat Wahyuni, Eka Dyar Wati , Seftin Fitri Ana Wati, Seftin Fitri Ana Wibisono, Mahendra Priyo Wisnu Mukti Darwansah Yudha Yunanto Putra Yudha Yunanto Putra Zahra, Nabila Athifah