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All Journal International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) International Review of Practical Innovation, Technology and Green Energy (IRPITAGE) Journal of Accounting Research, Utility Finance and Digital Assets (JARUDA) Jurnal Intelek Insan Cendikia
Teuku Zulkarnaen
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Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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ANALYSIS OF EMPLOYEE PERFORMANCE OF BANK ACEH SYARIAH, LHOKSEUMAWE CITY IN 2025 Muhammad; M. Nazaruddin; Sufi; Teuku Zulkarnaen; Nur Hafni
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 1 (2025): DECEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v5i1.1588

Abstract

In the era of globalization and digitalization, the banking industry faces increasingly complex challenges, such as intense competition, regulatory changes, and rising customer expectations for fast, secure, and high-quality services. In this context, employee performance becomes a key factor in determining the bank's ability to adapt and grow. Employee performance not only includes technical competence in carrying out banking tasks but also skills in serving customers, mitigating risks, and maintaining the institution's reputation and trust. Theoretically, this research is based on the concept of business administration, which views organizations as a series of interconnected activities to achieve objectives, including effective human resource management. In the workplace, employees' perceptions of their environment and the feedback provided by supervisors play an important role in shaping attitudes, motivation, and performance. This study employs a qualitative approach using in-depth interviews, direct observation, and documentation, resulting in a comprehensive understanding of employee performance dynamics in the field. The findings indicate that employees who consistently apply the principles of Amanah, Shiddiq, Fathanah, and Tabligh tend to receive constructive feedback that encourages performance improvement. Conversely, employees who are less optimal in applying these principles generally receive corrective feedback as a form of guidance. Properly delivered feedback has been shown to strengthen positive employee behavior, as explained in reinforcement theory, which states that behavior is more likely to be repeated when it results in favorable consequences. Overall, the performance of BAS Lhokseumawe Branch employees is categorized as good, as reflected in the achievement of targets and compliance with sharia principles. This study suggests that management should enhance the quality of communication in providing feedback, including through training for unit leaders to deliver objective, constructive, and empathetic feedback, thus improving employee motivation without creating psychological pressure.
Co-Authors Ade Rizka Adilla Ahmad Fauzul Hakim Hasibuan Aiyub Andyna, Cut Anhar Mubarak Baehaqi Bahri, Halida Cut Sukmawati Darmawati Darmawati Muchtar Defiah Anggarini Br Manurung Fazila Monivatu Zahda Grace Sela Karisma Cintana Heriyana Herman Fithra Ibrahim Qamarius Ikramuddin, Ikramuddin Jullimursyida Khairina AR Lisa Iryani M. Nazaruddin M. Subhan Maisyura Mariyudi Mentari Riswanti Mohd. Heikal MUCHSIN Muhammad Munandar Nanda Ameliany Naufal Bachri, Naufal Nelly Astria Nur Faliza Nur Hafni Nuratul Ikramah Nursakinah Ritonga Rico Nur Ilham Risky Al Haddid Sarah Nurfadilla C Sari maharani Sitorus Siti Syaprila Sufi Sufi, Sufi Sutriani T. Edyansyah, T. Edyansyah Yayang Tiara Zahara Husna