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All Journal Daya Saing : Jurnal Ilmu Manajemen Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan Jurnal Pengabdian Masyarakat Akademisi Insight Power (Kekuatan Wawasan) - Jurnal Pengabdian Kepada Masyarakat Digital (JUPED) International Journal of Entrepreneurship and Business Management Jurnal Pengabdian Masyarakat Bangsa Adpebi International Journal of Multidisciplinary Sciences Eko dan Bisnis: Riau Economic and Business Review
Kurniawan, Teuku Reza
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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PADA PT. MANDIRI TUNAS FINANCE CABANG PEKANBARU kurniawan, teuku reza
Eko dan Bisnis: Riau Economic and Business Review Vol. 11 No. 3 (2020): Kinerja SDM, Pelayanan Jasa, dan Dinamika Ekonomi: Perspektif Multisektor
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/jeb.v11i3.276

Abstract

This research was conducted at PT. Mandiri Tunas Finance Pekanbaru Branch. The purpose of this study was to determine the Effect of Service Quality on Customer Satisfaction at PT Mandiri Tunas Finance Pekanbaru Branch. The population in this study was 2,390 customers. In this study sampling using Accidental Sampling techniques, which amounted to 96 customers. The data used are primary and secondary data with analysis using simple linear regression. The results showed Y = 14.820 + 1.035 and the t test showed that t arithmetic> from t table (18,471> 1,98552) this meant that Quality of Service had a significant effect on Customer Satisfaction of PT. Mandiri Tunas Finance Pekanbaru Branch. The influence of Service Quality on Customer Satisfaction is 78.4% while the remaining 21.6% is influenced by other variables.
PENGARUH KEPEMIMPINAN TERHADAP MOTIVASI KERJA KARYAWAN PADA CV. PLAZA MEUBEL MASRUM PEKANBARU kurniawan, teuku reza
Eko dan Bisnis: Riau Economic and Business Review Vol. 11 No. 4 (2020): Kepemimpinan dan Kualitas Pelayanan sebagai Penggerak Kinerja Organisasi
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/jeb.v11i4.290

Abstract

Abstract : This research was conducted at CV. Plaza Meubel Masrum Pekanbaru, which is engaged in selling teak, which is located at Jalan HR.Soebrantas KM 9 No 175 Panam Pekanbaru. The purpose of this study was to determine the influence of leadership on Employee Motivation at CV. Plaza Meubel Masrum Pekanbaru. The population in this study were 30 employees. In this study, sampling using the Census Sampling technique, amounting to 30 employees. The data used are primary and secondary data with analysis using simple linear regression. The results showed Y = 7,015 + 1,039X and the t test showed that t count> t table (10,178> 2,04841) this means that leadership has a significant effect on employee motivation at CV. Plaza Meubel Masrum Pekanbaru. The level of influence of leadership on motivation is 78.7% while the remaining 21.3% is influenced by other variables.  
HUBUNGAN RELATIONSHIP MARKETING DENGAN CUSTOMER LOYALTY PADA TERMINAL PHOTO SUPPLY PEKANBARU Kurniawan, Teuku Reza
Eko dan Bisnis: Riau Economic and Business Review Vol. 12 No. 1 (2021): Determinasi Produktivitas, Kinerja, dan Keputusan Konsumen di Berbagai Sektor
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/jeb.v12i1.311

Abstract

Abstract : This research was conducted at Pekanbaru Photo Supply Terminal. This research was conducted proposal seminar. The population of this research is a customer in 2019 amounting to 68 people. Because the population is small, all populations are sampled or called total sampling techniques. So the sample in this study was 68 customers of Pekanbaru Photo Supply Terminal. Data analysis in this study uses descriptive quantitative method. Based on the results of data processing obtained that hypothesis testingwith t test there is a t count of 8.134meanst calculate = 8.134 >ttable= 1.66827 which means there is a significant influence between relationshipmarketing variableson Costumer Loyalty Terminal Photo Supply Pekanbaru. And based on linear regression equation there is a significant influence between RelationshipMarketing variableson Costumer Loyalty Terminal Photo Supply Pekanbaru. indicated by the determinant coefficient (R Square) value of 0.501 this means that relationshipmarketing's influenceon Costumer Loyalty is 50.1% while the rest is (100% - 50.1 = 49.9 %) influenced by other variables outside of this RelationshipMarketing variable.
HUBUNGAN CITRA MEREK (BRAND IMAGE) DENGAN KEPUTUSAN PEMBELIAN SEPATU WANITA MEREK ROHDE PADA PT. MAHKOTA JAYA SENTOSA CABANG MATAHARI MALL SKA Kurniawan, Teuku Reza
Eko dan Bisnis: Riau Economic and Business Review Vol. 12 No. 3 (2021): Analisis SDM, Keputusan Pembelian, dan Kebijakan Keuangan di Era Pandemi
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/jeb.v12i3.347

Abstract

This study aims to determine the effect of brand image on purchasing decisions for women's shoes with the Rohde brand at PT. Mahkota Jaya Sentosa Matahari Mall SKA Branch. By using a sample of 98 people. In this research, the writer uses incidental sampling research method using the SPSS method.  From  the  results  obtained,  the  variable tcount  of  brand  image is 5.484 and the value of ttable is 1.66088. so that tcount>ttable (5.484 > 1.66088) and a significant value of 0.000 <0.05, so it can be said that the brand image variable has a positive and significant effect on purchasing decisions. In testing the coefficient of determination (R2), the value of R =0.582 means that the relationship between the independent variables on the purchasing decision variable is 23.9%, meaning a close relationship. The value of R square = 0.239 means that the influence of the independent variable (brand image) on the specified variable (purchase decision) is  23.9% and the remaining 76.1% is influenced by other variables that are not careful. Finallyfrom this study it can be said that the image has a positive and significant influence on purchasing decisions, so it is suggested to PT. Mahkota Jaya Sentosa Matahari Mall SKA Branch can improve brand image so that consumer purchasing decisions are even better to achieve company goals
PENGARUH KUALITAS PRODUK TERHADAP KEPUASAN KONSUMEN PABRIK TAHU CV. MAKMUR DI PEKANBARU Kurniawan, Teuku Reza; Viska, Ayu
Eko dan Bisnis: Riau Economic and Business Review Vol. 13 No. 3 (2022): Manajemen Kinerja dan Pola Konsumsi Merek: Perspektif Multisektor di Riau
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/jeb.v13i3.393

Abstract

The purpose of this study was to determine the effect of product quality on consumer satisfaction for Samsung smartphones at Justone Ponsel Pekanbaru. The research method used is quantitative research. The sampling technique used incidental sampling, with samples taken using the Slovin formula as many as 89 people. Findings Based on the partial test (test) it is known that there is a significant and positive effect between product quality variables on consumer satisfaction. It was also found that product quality contributed 51.6% to consumer satisfaction while 48.4% was determined by other variables not included in this study
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Dalam Pembayaran PBB Kota Pekanbaru Via ATM Dan E_Mobile Bank Riau Kepri Syariah Herman, Herman; Kurniawan, Teuku Reza
Eko dan Bisnis: Riau Economic and Business Review Vol. 14 No. 3 (2023): Kualitas Pelayanan, Kompetensi, dan Kinerja: Perspektif Manajemen Sumber Daya
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/jeb.v14i3.430

Abstract

The purpose of this research is to determine the Influence of Service Quality on Customer Satisfaction in Paying Property Tax (PBB) in Pekanbaru City via ATM and E_Mobile Bank Riau Kepri Syariah. To achieve this objective, a study was conducted with a sample of 90 people, using a simple random sampling method. The data analysis method used simple linear regression. Based on the results of the partial t-test, it was found that service quality has a significant influence on customer satisfaction, as evidenced by the t-test value being greater than the t-table value (12.537 > 1.987). The magnitude of the influence of the service quality variable on customer satisfaction is 0.641 (64.1%), as confirmed by the results of the determination test, which obtained an R2 value of 0.641. Recommendations that can be suggested include encouraging Bank Riau Kepri Syariah to continue promoting the use of ATM and e_mobile applications for property tax (PBB) payments in Pekanbaru City to its customers.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Masyarakat Pada Kantor Lurah YZ Kabupaten Bengkalis kurniawan, teuku reza; Herman, Herman
Eko dan Bisnis: Riau Economic and Business Review Vol. 15 No. 1 (2024): Faktor Internal dan Eksternal terhadap Kinerja, Kepuasan, dan Keputusan Ekonom
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/ekobis.v15i1.465

Abstract

The research will be carried out at the Lurah YZ Department of Rupat district of Bengkalis. The aim of this research is to find out the impact of the quality of service on public satisfaction in the Lurah YZ Prefecture of Rupat district of Bengkalis. The sample in this study consisted of 96 people who had been simplified using the Slovene formula. In this study the sample method uses the accidental sampling technique. Data analysis in this study uses descriptive and quantitative methods. Based on the results of the analysis of the study, it was found that the Quality of Service had a significant influence on public satisfaction at the Office of Lurah YZ Rupat district of Bengkalis thitung = 7,255 > ttable = 2,000. The result of simple linear regression obtained the equation of regression Y = 16,674 + 0,476X, this means the result of the research is the same as the research hypothesis. The R2 value of 0.359 means that the significant impact of Service Quality on public satisfaction in Lurah YZ Prefecture of Rupat district of Bengkalis is 35.9%, while 64.8% is influenced by other variables not studied in this study
Optimalisasi Kinerja Karyawan Penjualan Melalui Manajemen Beban Kerja (Workload Management): Studi Pada PT. RAS Pekanbaru Septi, Yanus Hulu; kurniawan, teuku reza
Eko dan Bisnis: Riau Economic and Business Review Vol. 16 No. 2 (2025): Manajemen Sumber Daya Manusia Berbasis Lingkungan Kerja, Kepemimpinan, dan Beb
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/ekobis.v16i2.547

Abstract

This research was conducted to determine the effect of Workload on employee performance at PT. RAS Pekanbaru. The population in this study was 32 employees of PT. RAS Pekanbaru in 2024 and the entire population was used as a sample. Data collection techniques in this study were questionnaires, library research and observation. Data analysis in this study used descriptive and quantitative analysis methods. Descriptive is comparing the actual reality with theories that are related to the problem in order to draw a conclusion and tabulated in the form of frequency distribution tables. While the quantitative method in this study is based on data that can be calculated to produce a solid estimate. The results of simple linear regression research in this study are Y = 68.463 - 0,615. By using the t-test, the t_table value is 2,042 and the t_count is 3,711, meaning that t_count > t_table, which means that Workload has a significant effect on employee performance at PT. RAS Pekanbaru with a large influence of 31,5%.
Pengembangan Wisata berbasis Camping untuk meningkatkan pendapatan Ekonomi Masyarakat (Kasus Wisata Lindok Alam Batu Bersurat, Kec. XIII Koto Kampar) Kurniawan, Teuku Reza; Bishri, Hasanul; Herman, Herman; Fakhri, Rizqi; Rofidah, Siti; Warman, Defi; Irawan, Mhd.Sahreza
Jurnal Pengabdian Masyarakat: Pemberdayaan, Inovasi dan Perubahan Vol 5, No 6 (2025): JPM: Pemberdayaan, Inovasi dan Perubahan
Publisher : Penerbit Widina, Widina Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59818/jpm.v5i6.2259

Abstract

Camping-based tourism development is an effort to positively impact community income. This community service project aims to identify strategies for developing camping-based tourism in Batu Bersurat Village, XIII Koto Kampar District, Kampar Regency. The method used in this community service project is a SWOT analysis to measure the strengths, weaknesses, opportunities, and threats of camping-based tourism development to increase the economic income of the Batu Bersurat Village community, Kampar Regency. Based on the community service team's analysis, a) the potential natural resources of the Batu Bersurat Village tourist attraction can be utilized to develop various nature tourism activities, such as camping, and others. This can increase the local community's economic income. b) various promotional activities for camping-based tourism in Batu Bersurat Village, Kampar Regency, including marketing the local community's potential, and c) optimizing the role of tourism awareness groups (POKDARWIS) to collectively increase visits to tourist attractions around Batu Bersurat Village, Kampar Regency, thereby impacting the community's economy.ABSTRAKPengembangan Wisata Berbasis Camping merupakan suatu upaya agar mampu menghadirkan efek yang menguntungkan dalam mendorong peningkatan pendapatan ekonomi masyarakat. Kegiatan pengabdian ini dimaksudkan untuk menelusuri strategi pengembangan wisata berbasis kegiatan camping di Desa Batu Bersurat, Kecamatan XIII Koto Kampar, Kabupaten Kampar. Metode yang diterapkan dalam program pengabdian ini memakai pendekatan Analisis SWOT guna menilai unsur Kekuatan, Kelemahan, Peluang, dan Ancaman dalam pengembangan wisata berkonsep camping untuk mengoptimalkan pendapatan ekonomi warga Desa Batu Bersurat, Kabupaten Kampar. Berdasarkan temuan analisis dari tim pengabdian, diketahui bahwa: a) Potensi sumber daya alam yang dimiliki Objek Wisata Desa Batu Bersurat dapat diberdayakan untuk merancang beragam aktivitas wisata alam, seperti kegiatan camping, dan sebagainya. Hal tersebut dapat meningkat ekonomi pendapatan masyarakat setempat. b) Mengadakan berbagai kegiatan sebagai media promosi mengenai objek wisata berbasis camping di Desa Batu Bersurat Kabupaten Kampar, termasuk dalam memasarkan potensi hebat yang dimiliki oleh masyarakat setempat, serta c) Mengoptimalkan peran kelompok sadar wisata (POKDARWIS) untuk bersama-sama meningkatkan tingkat kunjungan ke objek wisata disekitar Desa Batu Bersurat Kabupaten Kampar sehingga berdampak pada peningkatan ekonomi masyarakat. 
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Di UPT Puskesmas XY Rupat, Herman; Teuku, Reza Kurniawan
Eko dan Bisnis: Riau Economic and Business Review Vol. 16 No. 4 (2025): Penguatan Kinerja, Disiplin, dan Kualitas Layanan melalui Pendekatan Sosial, O
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/ekobis.v16i4.568

Abstract

The study aims to determine the effect of service quality on patient satisfaction for outpatient care at the UPT Puskesmas XY. In this study, descriptive and quantitative analysis techniques were used to analyze the data. The sampling technique used was simple random sampling, with a sample of 100 people. Based on the research results, it can be concluded that simple linear regression discussion with the regression equation Y = 1.744 + 0.553X. The constant value of 1.744 means that if the independent variable X (Service Quality) is 0, then the dependent variable Y (Patient Satisfaction) is 1.744. The coefficient of regression value of variable X (Service Quality) is 0.553, meaning that if service quality increases by 1 unit, patient satisfaction will also increase by 0.553 units. The coefficient is positive, indicating a positive influence between service quality and patient satisfaction. The higher the service quality, the higher the patient satisfaction. The t-value for the independent variable Service Quality (X) is 14.520. The table can be seen in the statistical table at a significance level of 0.05/2 = 0.025 with degrees of freedom df = n - k or 100 - 2 = 98. The obtained t-table value is 1.98447 (t-table statistics). From these values, it can be concluded that t-value > t- table or 14.520 > 1.98447, which proves that Ha is accepted, and Ho is rejected, meaning that there is a significant effect of service quality on outpatient patient satisfaction at the UPT Puskesmas XY. The R² value is 0.683 or 68.3%. This value means that service quality contributes to patient satisfaction by 68.3%, while the remaining 31.7% is determined by other variables not present in this research model.
Co-Authors Anuar, Saiful arhipen yapentra, arhipen asnahwati asnahwati, asnahwati Aziz, Andi Abdul Baehaqi Bishri, Hasanul Bishry, Hasanul Eka Putra Fachri, Rizqi Fakhri, Rizqi Hendrayani Hendrayani Hendrayani, Hendrayani Herispon Herispon Hery Widijanto Irawan, Mhd.Sahreza Iskandar Iskandar Maswir, Mulyadi Muhammad Ali Aqsa, Muhammad Ali rahmat, yogie rupat, herman Septi, Yanus Hulu Siti Rofida Syafrina, Nova Viska, Ayu Warman, Defi Wicara, Dinda Genta yulia harwina, yulia Yusriadi Yusriadi