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All Journal Jurnal Demokrasi Microbiology Indonesia Jurnal Ilmiah Teknik Elektro Komputer dan Informatika (JITEKI) JURNAL PETERNAKAN Jurnal Kebijakan dan Administrasi Publik Jurnal Pendidikan Ilmu Sosial Gema Publica : Jurnal Manajemen dan Kebijakan Publik Masyarakat, Kebudayaan dan Politik Sosioglobal : Jurnal Pemikiran dan Penelitian Sosiologi Sawala : Jurnal Administrasi Negara Jurnal Ilmu Administrasi Negara (JUAN) Jurnal Ilmu Administrasi Publik (JIAP) Gulawentah:Jurnal Studi Sosial Jurnal Basicedu Journal of Moral and Civic Education Transparansi Jurnal Ilmiah Ilmu Administrasi Jurnal Dinamika Manajemen Pendidikan (JDMP) JPSI (Journal of Public Sector Innovations) Publica: Jurnal Pemikiran Administrasi Negara Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Desentralisasi dan Kebijakan Publik (JDKP) Jurnal Ilmu Administrasi Negara ASIAN (Asosiasi Ilmuwan Administrasi Negara) Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Jurnal Manajemen Publik dan Kebijakan Publik (JMPKP) Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (JEBMA) Journal of Social and Policy Issues Journal of Educational Administration and Leadership (JEAL) Jurnal Ranah Publik Indonesia Kontemporer (Rapik) LEBAH Jurnal Basicedu Justice Voice Sanskara Pendidikan dan Pengajaran Journal of Educational Research and Humaniora (JERH) Jurnal Ilmiah Ekotrans & Erudisi (JIEE) JKAP (Jurnal Kebijakan dan Administrasi Publik) Andalasian Livestock
Yoserizal Yoserizal
Andalas University
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Journal : Journal of Social and Policy Issues

 1 
Kualitas Pelayanan Publik Bagi Penyandang Disabilitas di Mal Pelayanan Publik Kota Pekanbaru Sintya Trifira; Roni Ekha Putera; Yoserizal Yoserizal
Journal of Social and Policy Issues Volume 2, No 2 (2022): April-June
Publisher : Pencerah Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to describe the quality of public services for people with disabilities at the Pekanbaru Public Service Mall meanwhile, a lot of people with disabilities who experience discrimination related to the fulfillment of their rights in public services. So, it is necessary to assess the quality of public services that have been provided to persons with disabilities. Pekanbaru Public Service Mall is one of the places for integrated public services, there are various kinds of government and private agencies that provide public services. With a high number of visits per day, Pekanbaru Public Service Mall is expected to be the answer for people with disabilities to use public services more efficiently, easily, comfortably and safely. This reaserch is a quality research with using interviews, observation and documentation as a method to collect the data. The results of this study indicate that the quality of service at the Pekanbaru City Public Service Mall is very good. Persons with disabilities feel very cared about for their service needs and accessibility. Although there are still shortcomings in the facilities provided, the Pekanbaru Public Service Mall has tried to provide the best service for the people with disabilities. It is proven based on the results of research that people with disabilities feel efficiency, responsiveness and there is no difference between people with disabilities and other communities. To provide better public services, service officers should be given special education and training for persons with disabilities, and always maintain the facilities for persons with disabilities that have been provided.
Kualitas Pelayanan Publik Bagi Penyandang Disabilitas di Mal Pelayanan Publik Kota Pekanbaru Sintya Trifira; Roni Ekha Putera; Yoserizal Yoserizal
Journal of Social and Policy Issues Volume 2, No 2 (2022): April - June
Publisher : Pencerah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58835/jspi.v2i2.50

Abstract

This research aims to describe the quality of public services for people with disabilities at the Pekanbaru Public Service Mall meanwhile, a lot of people with disabilities who experience discrimination related to the fulfillment of their rights in public services. So, it is necessary to assess the quality of public services that have been provided to persons with disabilities. Pekanbaru Public Service Mall is one of the places for integrated public services, there are various kinds of government and private agencies that provide public services. With a high number of visits per day, Pekanbaru Public Service Mall is expected to be the answer for people with disabilities to use public services more efficiently, easily, comfortably and safely. This reaserch is a quality research with using interviews, observation and documentation as a method to collect the data. The results of this study indicate that the quality of service at the Pekanbaru City Public Service Mall is very good. Persons with disabilities feel very cared about for their service needs and accessibility. Although there are still shortcomings in the facilities provided, the Pekanbaru Public Service Mall has tried to provide the best service for the people with disabilities. It is proven based on the results of research that people with disabilities feel efficiency, responsiveness and there is no difference between people with disabilities and other communities. To provide better public services, service officers should be given special education and training for persons with disabilities, and always maintain the facilities for persons with disabilities that have been provided.
Implementasi Program Jaminan Sosial Ketenagakerjaan bagi Tenaga Kerja Bukan Penerima Upah di BPJS Ketenagakerjaan Padang Firdausi, Fakhri Ahmad; Putera, Roni Ekha; Yoserizal, Yoserizal
Journal of Social and Policy Issues Volume 3, No 4 (2023) October - December
Publisher : Pencerah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58835/jspi.v3i4.212

Abstract

The existence of high threats and work risks that can occur at any time to the entire workers can have an impact on the welfare of workers. Therefore, there is a need for social protection for workers so that they can be protected from all threats and risks resulting from work. Especially for the Non-wage workers in Padang city which number of Non-wage workers in Padang city is quite high. Program of BPJS Employment is a government effort to fulfill the basic rights of citizens to obtain protection from various socio-economic risks resulting from work threats. This research aims to know how the implementation of employment social security program for Non-Wage workers at BPJS Employment Padang City. This study uses a qualitative approach with a descriptive method. Data collection techniques were conducted through interview, observation, and documentation. This research uses the theory of Van Meter and Van Horn, which consists of six variables: policy standards and objectives, resources, characteristics of implementing agents, inter-organizational communication, attitudes or tendencies of implementers, and social, economic, and political environmental conditions. Based on the research findings, the researcher concludes that the implementation of the Employment Social Security Program for Non-Wage Workers at BPJS Employment in Padang City has been implemented, but its application is still not optimal. There are still several obstacles in the implementation of the BPJS Employment Program, such as the lack of human resources in program implementation. Furthermore, there is a lack of knowledge and understanding, as well as misunderstandings among the public regarding the BPJS Employment Program. In addition, there is inconsistent communication and coordination with labor institutions and organizations, and the presence of other insurance institutions that may hinder the implementation of the BPJS Employment Social Security Program.
Co-Authors Abdi Dharma Ahyani, Tanthowi Jauhari Akhis Soleh Ismail Andre Zubir Anwar Kasim Aranzi Eriza Arya Azra Leswara Asrinaldi Asrinaldi Aulia Putri, Anisa Cecilya Asmarani Oka Putri Cinditha Fianda Dachi, Theofilus Desna Aromatica Dhea Yosfika Difatria Nurdin Dwiputra, Rayhan Arif Erien Sri Wahyuni Eriza, Aranzi Erlina Erlina Firdausi, Fakhri Ahmad Firmanto Firmanto Hadiyanto Hadiyanto HAFIL ABBAS Hanoselina, Yulia Hasan Sazali Hendra Hendra Hermiyetti Hernadewita, Hernadewita Hs, Putri Hidayah Hutabian, Edwin I PUTU KOMPIANG Iip Permana Indra Jaya Juwita, Della Kadran Fajrona Kadri, Hanif Al Krismena Tovalini Mabrukah Tomimi, Zahran Madeleine Cania MARIA ENDO MAHATA Marlinda Marlinda Melati Sukma Miftahul Syafira Mirnawati Mirnawati Muh Ajri Halim Muhammad Umar Maya Putra Naufal Azmi “Chan Nazar, Armenia Nellitawati Nellitawati Nila Wahyuni Ningsih, Dina Gustia Pebriyanto S Prianka, Marselia Febi Putra, Trimardi Jaya Putri, Cecilya Asmarani Oka Rahmadhona Fitri Helmi Rahmi, Ulfia Retno Kus Setyowati Ridwan , Muhammad Rifma Rifma Rizka Khairunnisa Roni Ekha Putera Rr. Endang Sri Sulasih Sintya Trifira Sintya Trifira Siti Rizka Mulyani Sufyarma Marsidin Sulastri Sulastri Taufani Ahmad Tirza Haqia Purnama Tovalini, Krismena Vovi Ratna Qori Wahyuni, Erien Sri Weni Artitantia Wewen Kusumi Rahayu Wike Yuliana Wizna Wizna Yessie Aldriani Yolani Utami Yulia Hanoselina Yulivestra, Malse