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Inovasi Pelayanan dalam Penerbitan KTP Elektronik (E-KTP) di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Pidie Safiatul Haifa; Muryali Muryali; Depita Kardiati; Muklir Muklir; Lisa Iryani
Studi Administrasi Publik dan ilmu Komunikasi Vol. 3 No. 3 (2026): Agustus: Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v3i3.1215

Abstract

Population administration services are an essential component of public service delivery, as they are directly related to the fulfillment of citizens’ administrative rights. Along with the increasing number of residents eligible for electronic identity cards (e-KTP) in Pidie Regency, the Department of Population and Civil Registration is required to provide more effective, efficient, and accessible services. This study aims to analyze service innovation in the issuance of electronic identity cards and examine public readiness to support the implementation of Digital Population Identity (IKD). This study employed a qualitative descriptive approach. Data were collected through observation, interviews, and documentation and analyzed using data reduction, data display, and conclusion drawing techniques. Muluk's Innovation Typology Theory was used to analyze service innovation, while Indrajit's E-Readiness Theory was applied to examine public readiness. The findings indicate that service innovation has been implemented through three dimensions: process innovation, method innovation, and system innovation. These innovations are represented by the Online Population Administration Service (Petaba On), Mobile Outreach Service (Jebol), and Digital Population Identity (IKD). The Jebol program has expanded service accessibility, particularly for residents in remote areas, while the implementation of IKD has increased the number of digital identity activations as part of the digital transformation of population administration services. From the E-Readiness perspective, the community demonstrates adequate technological infrastructure, basic digital literacy, and positive acceptance of service innovation. However, utilization of digital services still requires stronger public outreach, education, and assistance.
Strategi Dinas Lingkungan Hidup Dan Kehutanan Dalam  Menangani Pengelolaan Sampah di Kota Bireuen (Studi TPS Pasar Induk Cureh dan TPA Blang Beruru di Kota Juang) Deya Dara Ponna; Teuku Alfiady; Depita Kardiati; Muhammad Hasyem; Muklir Muklir
Jurnal Ilmu Sosial dan Humaniora Vol. 2 No. 3 (2026): JULI-SEPTEMBER
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/yfvk7e02

Abstract

Strategi Dinas Lingkungan Hidup dan Kehutanan (DLHK) Kabupaten Bireuen dalam pengelolaan sampah dianalisis untuk mengetahui pelaksanaan strategi serta faktor-faktor yang menghambat efektivitas pengelolaan sampah di daerah. Penelitian ini menggunakan pendekatan kualitatif dengan desain deskriptif. Data diperoleh melalui wawancara, observasi, dan dokumentasi dengan informan yang dipilih secara purposive, kemudian dianalisis melalui tahapan reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa strategi pengelolaan sampah telah dilakukan melalui pelayanan pengangkutan dan TPS, pengembangan TPS3R, Program Adiwiyata, Program Kampung Iklim (ProKlim), serta penguatan Bank Sampah. Namun, implementasinya belum optimal karena keterbatasan anggaran, defisit armada dan personel, belum aktifnya TPS3R, penggunaan metode open dumping di TPA Blang Beururu, rendahnya penerapan prinsip 3R, dan partisipasi masyarakat yang masih pasif. Oleh karena itu, diperlukan penguatan kapasitas kelembagaan, peningkatan pembiayaan dan sarana-prasarana, revitalisasi TPS3R, modernisasi TPA, penegakan regulasi, serta peningkatan partisipasi masyarakat secara berkelanjutan untuk mewujudkan pengelolaan sampah yang efektif dan berkelanjutan.