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Sofya, Nora Dery
Universitas Teknologi Sumbawa
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Journal : Jurnal TAMBORA

 1 
PENGARUH KUALITAS LAYANAN MOBILE BANKING DAN TINGKAT KEPERCAYAAN TERHADAP KEPUASAN NASABAH BANK NTB SYARIAH CABANG SUMBAWA Dery Sofya , Nora; Heriwibowo, Dedy; Rodianto
Jurnal TAMBORA Vol. 4 No. 2A (2020): SPECIAL ISSUE INNOVATION MANAGEMENT
Publisher : Wakil Rektor 3, Direktorat Pengabdian kepada Masyarakat dan Publikasi, Universitas Teknologi Sumbawa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36761/jt.v4i2A.772

Abstract

This study aims to determine the effect partially and simultaneouslyquality of mobile banking services and level of confidence in customer satisfactionBank NTB Syariah, Sumbawa Branch. This research is descriptive researchquantitative. The type of data used is primary data obtained from the resultsdistributing questionnaires to customers of Bank NTB Syariah, Sumbawa Branch.The sample in the study was 100 respondents who were user customersBank NTB Syariah Sumbawa Branch mobile banking service. Data analysis methodused is multiple linear regression which includes partial test, simultaneous test, and testthe coefficient of determination. The results showed that partially and simultaneouslyservice quality and customer trust level have a positive and significant effectto customer satisfaction of users of mobile banking services. Apart from that, abilityindependent variable in explaining the dependent variable based on the value of Adjusted R Square76.9% and the remaining 23.1% is influenced by other variables that are notdiscussed in this study.
Co-Authors Adi Suriyadin Ardiansyah Putra Arif Annursida Bagus, Muhammad Bayu Fajar Pratama Bintang Bintang Desi Maulidyawati E, Ekastini Ekastini Ekastini Ekastini Ekastini Ekastini Ekastini Eki Ruskartina Eko Wijaya Elita Trisyawidia Eri Sasmita Susanto Erwin Mardinata Erwin Martadinata Farida Idifitriani Fatihhurroyyan Fithriati Gunawan Gunawan Harahap, Herpan Syafil Heriwibowo, Dedy Hermanto, Koko Hidayatullah, Muhammad I Gusti Putu Muliarta Aryana I Made Widiarta I Made Widiarta I Made Widiarta I Wayan Joniarta Idifitriani, Farida Ismiyarti, Wilia Jahrawati, Jahrawati Jardyagustin, Vinna Julkarnain, M. Juniardi Akhir Putra Kadri, Hadijatol Karisma, Yana Mardinata, Erwin Mietra Anggara Mohammad Taufan Asri Zaen Muhammad Abduh Robbani Muhammad Habibullah Muhammad Hidayatullah Mulyanto, Yudi Nawassyarif Noka, Isara Abda Novia Riska Aulia Oktavia, Siska Atmawan Perkasa, Abigail Pranata, Dody Rodianto, Rodianto Ryanto, Rizky Adi Sansul Yasmi Sapitri, Mitha Sari, Nikmata Sedri sella Shinta Esabella Silvia Firada Utami Siti Kalkausar Djafar HS Sonia Sonia Sulas Tari Susilawati, Tri T. Ndomaina, David Titi Andriani W, Yunanri Widiarta, I Made Yuda, Marsa Prayuda Yuli Santika Yuliadi Yuliadi Yuliadi Yuliadi Yuliadi