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All Journal Warmadewa Management and Business Journal (WMBJ) Journal Of Management Science (JMAS) Jurnal Review Pendidikan dan Pengajaran (JRPP) Jurnal Manajemen Perhotelan dan Pariwisata Journal of Tourism and Economic Jurnal Kepariwisataan Jurnal Bisnis Hospitaliti Jurnal Gastronomi Indonesia Jurnal Impresi Indonesia Jurnal Pengabdian Kepada Masyarakat MAKARDHI International Journal of Green Tourism Research and Applications Journal of Hospitality Accommodation Management Jurnal Ilmiah Hospitality Management Jurnal Abdi Masyarakat Jurnal Multidisiplin West Science Indonesian Journal of Interdisciplinary Research in Science and Technology (MARCOPOLO) West Science Interdisciplinary Studies West Science Interdisciplinary Studies Multidisciplinary Journal of Education, Economic and Culture Jurnal Multidisiplin Indonesia Journal of Economics, Management, Accounting and Computer Applications Sultan Adam : Jurnal Hukum dan Sosial Jurnal Ilmiah Pariwisata Journal of Tourism and Hospitality Analysis Journal of Hotel Management
Ida Ayu Kalpikawati
Politeknik Pariwisata Bali
Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Veterinary Other

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Pengaruh Kepuasan kerja Terhadap Organizational Citizenship Behavior (OCB) Pada karyawan The Westin Resort & Spa Ubud Bali Sanjaya, Farisa Nurfitri; Sulistyawati, Ni Luh Ketut Sri; Kalpikawati, Ida Ayu
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 2 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i2.1509

Abstract

To increase competitiveness and achieve company goals, human resources must have additional behavior known as Organizational Citizenship Behavior. Various factors, such as employee satisfaction can influence the level of Organizational Citizenship Behavior in a company. This study aims to determine the effect of job satisfaction on Organizational Citizenship Behavior. The population uses employees who work at The Westin Resort & Spa Ubud, Bali as many as 120 employees using the saturated sample technique. The results of data analysis show that job satisfaction has a positive and significant effect on Organizational Citizenship Behavior, where the regression value is 0.607, The t-count value is 8.555> 1.981 and The significance value is 0.001 <0.05. The magnitude of the effect of job satisfaction on Organizational Citizenship Behavior is 38.3%. Researchers suggest that leaders of The Westin Resort & Spa Ubud, Bali improve employee cooperation through team building to strengThen interpersonal relationships and build trust, reward outstanding employees and conduct periodic evaluations.
The Effect of Promotion Mix Costs on Room Occupancy Rates in Hotels in Jakarta Cantika, Ni Putu Ayu Chandra; Kalpikawati, Ida Ayu; Jata, I Wayan
Indonesian Journal of Interdisciplinary Research in Science and Technology Vol. 2 No. 11 (2024): November 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/marcopolo.v2i11.11289

Abstract

This study was conducted in one of the hotels in Jakarta, aiming to examine the inefficiency of promotional mix costs on room occupancy rates. This quantitative study with secondary time series data uses statistical tests including t-test, F-test, and coefficient of determination. The results show that promotional costs have a significant positive effect on room occupancy rates of 58%. Promotion components such as sales promotion, personal selling, advertising, and public relations all have a significant effect. Other factors not studied affect 42% of the variation in occupancy rates.
PENGARUH MOTIVASI KERJA DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR TERHADAP KINERJA KARYAWAN PORTA BY THE AMBARRUKMO YOGYAKARTA Febrianto, I Gusti Agung; Wijaya, Made Aditya Sastra Ananta; Kalpikawati, Ida Ayu
Jurnal Review Pendidikan dan Pengajaran Vol. 7 No. 4 (2024): Special Issue Vol. 7 No. 4 Tahun 2024
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jrpp.v7i4.38465

Abstract

Penelitian bertujuan untuk menganalisis pengaruh motivasi kerja dan organizational citizenship behavior terhadap kinerja karyawan di hotel Porta by the Ambarukmo Yogyakarta. Teknik pengumpulan data yang digunakan adalah dengan menyebar kuesioner kepada seluruh karyawan tetap hotel Porta by the Ambarukmo Yogyakarta berjumlah 72 orang. Jumlah responden itu ditentukan dengan menggunakan metode pengambilan sampel jenuh yaitu sampel berasal dari keseluruhan populasi yang ada. Teknik analisis yang digunakan adalah uji asumsi klasik, analisis regresi linier berganda, uji t, uji F, koefisien determinasi dan sumbangan efektif dengan menggunakan program SPSS for Windows version 25.0. Hasil penelitian menunjukan motivasi kerja (X1) berpengaruh positif dan signifikan terhadap kinerja karyawan. Organizational citizenship behaviour (X2) berpengaruh positif dan signifikan terhadap kinerja karyawan (Y). Motivasi kerja (X1) dan organitazional citizenship behavior (X2) secara simultan berpengaruh positif dan signifikan terhadap kinerja karyawan (Y). Hasil uji koefisien determinasi variabel terikat mampu dijelaskan oleh variabel bebas sebanyak 80.6% sisanya sebesar 19,4% dijelaskan oleh variabel lain yang tidak diteliti
Pengaruh Work Life Balance Dan Burnout Terhadap Kepuasan Kerja Karyawan Pada The Westin Resort Nusa Dua Bali Wirayani, I Gusti Ayu Agung; Sulistyawati, Ni Luh Ketut; Kalpikawati, Ida Ayu
JURNAL BISNIS HOSPITALITI Vol 14 No 2 (2025): Jurnal Bisnis Hospitaliti
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v14i2.2144

Abstract

Employee job satisfaction can be conceptualized as a cognitive–affective equilibrium emerging from an individual’s interpretative appraisal of multifaceted occupational dimensions. This construct does not occur in isolation but is contingent upon a constellation of antecedent variables, notably work-life balance and occupational burnout. The principal objective of this inquiry is to empirically elucidate the directional influence exerted by work-life balance and burnout upon the experiential state of job satisfaction among personnel affiliated with The Westin Resort Nusa Dua Bali. The investigational cohort comprises the entirety of organizational incumbents within the aforementioned hospitality establishment, from which a representative subsample of 218 respondents was derived through a probabilistic selection framework employing proportional stratified randomization. Data interrogation was operationalized via multivariate linear regression modeling to capture simultaneous and discrete effect trajectories. Analytical outcomes substantiate that work-life balance exerts a statistically robust positive association with employee job satisfaction, whereas burnout manifests an inversely proportional and statistically significant relationship with the same construct. Moreover, when entered conjointly into the predictive model, these dual determinants exhibit a significant aggregate effect, cumulatively accounting for approximately 54.5% of the variance observed in employee job satisfaction.
Partisipasi Masyarakat Lokal Dalam Pengelolaan Sampah Berbasis Sumber Mendukung Desa Wisata Berkelanjutan (Studi Kasus Desa Wisata Taro, Bali) Kalpikawati, Ida Ayu; Pinaria, Ni Wayan Chintia
Jurnal Ilmiah Pariwisata Vol 28 No 1 (2023): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v28i1.1676

Abstract

Starting from the handling of waste at the village level that has not been maximized, waste from household activities is often thrown away by the community, causing environmental problems in Taro Village. The problem that is caused mainly occurs during the rainy season where many gots are blocked so that water overflows to the road body. Taro Village then invites the community to participate in managing the waste generated to maintain the cleanliness of the village environment by implementing source-based waste management. This study aims to determine the stages of participation, forms of participation and factors that influence community participation in waste management in Taro Village. This research uses a qualitative approach and research data is obtained through interviews, observations and documentation studies. The results showed that the stages of participation include the planning stages, implementation stages and utilization stages. The forms of participation are mind-bodied participation, energy participation, property participation, skills participation and social participation Factors that influence participation are internal factors, namely growing public awareness of the concept of source-based waste management and community behavior factors in implementing a clean culture. External factors that become reinforcement are the role of indigenous villages which are very effective and the obstacle is the lack of waste processing facilities at TPS 3 R. Keywords: Community Participation, Waste Management
Strategi Meningkatkan Kinerja Karyawan Reservasi di Hotel XYZ Nusa Dua, Bali Natalie Limantara, Fiorenza Ayunda; Kalpikawati, Ida Ayu; Rastitiati, Ni Kade Juli; Agung Suprastayasa, I Gusti Ngurah
Jurnal Ilmiah Pariwisata Vol 27 No 3 (2022): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v27i3.1627

Abstract

This research aimed to analyze the factors that caused a performance decline on reservation employees back in 2021 and formulate appropriate strategies to improve reservation employee performance at Hotel XYZ. This study used a qualitative approach and research data obtained through interviews, observations, and documentation studies. The results showed that reservation employees at Hotel XYZ experienced a performance decline because of the following: 1). decreased work motivation, 2). awards that were not fully obtained as a form of appreciation from the organization and leader, and 3). the leadership role of the Director of Revenue and Reservation, who had not been effective because it was not by the nature and personality of the employees. Based on the research results, several things could be done to improve the performance of reservation employees. The organization is expected to provide employees with full basic salary and overtime wages and bring back family gatherings. Leaders are expected to give praise for employee achievements and boost employee confidence. Keywords: Employee Performance, Strategic Formulation, Reservation
PENGARUH AKTIVITAS PEMASARAN MEDIA SOSIAL DAN SELEBRITI ENDORSER TERHADAP KESADARAN MEREK HOTEL X BALI I Made Gemaharta Dwi Cita; I Nyoman Sudiksa; Ida Ayu Kalpikawati; Ni Wayan Chintia Pinaria
Warmadewa Management and Business Journal (WMBJ) Vol. 5 No. 2 (2023)
Publisher : Fakultas Ekonomi Universitas Warmadewa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22225/wmbj.5.2.2023.133-144

Abstract

The purpose of this study was to analyze (1) the impact of social media marketing activities on brand awareness, (2) the impact of celebrity endorser on brand awareness, and (3) the impact of social media marketing activities and celebrity endorser simultaneously on brand awareness Hotel X Bali. Questionnaires as the data collection technique were distributed to 100 followers of Hotel X Bali’s Instagram. The data analysis technique consisted of classical assumption test, multiple linear regression analysis, t-test, F-test, coefficient of determination, and effective contribution by using SPSS for windows version 26 program. The results of this study indicated that (1) social media marketing activities had a positive and significant effect on brand awareness, (2) celebrity endorser had a positive and significant effect on brand awareness, and (3) social media marketing activities and celebrity endorser simultaneously had a positive and significant effect on brand awareness at Hotel X Bali. Social media marketing activities and celebrity endorser influenced 54% on brand awareness, while the remaining 46% was caused by other variables that were not investigated in this study. Based on the results of this study, Hotel X Bali should publish trendy content on Instagram, collaborate with celebrity endorsers that are relevant to Hotel X Bali’s target market, choose celebrity endorsers who have a good image in the community, and Hotel X Bali should maximize the use of digital marketing such as Search Engine Optimization, Email Marketing, and One Public Relations to increase brand awareness.
Exploring Tourist Perceptions of Eco-Friendly Hotels in Bali through Online Customer Reviews Ni Wayan Chintia Pinaria; Ida Ayu Kalpikawati; Putu Mira Astuti Pranadewi
International Journal of Green Tourism Research and Applications Vol. 8 No. 1 (2026): June 2026
Publisher : Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/ijogtra.v8i1.1-11

Abstract

Bali, as an international tourism destination, faces growing sustainability challenges related to overtourism, plastic waste, and environmental degradation, which threaten environmental quality and local cultural preservation. In response, green hotels have been promoted as part of sustainable tourism development. However, empirical research examining how tourists perceive eco-friendly hotel practices through verified online customer reviews, particularly in Bali, remains limited. This study addresses this gap by exploring tourists’ perceptions of green hotels in Bali based on verified online reviews. Using a qualitative descriptive approach with content analysis, this study analysed 4,495 guest reviews collected from Booking.com for ten hotels in Bali certified as Verified Gold by Eco Tourism Bali. Among these reviews, 207 (4.6%) explicitly contained environmental or sustainability-related themes. Overall, tourists’ perceptions of green hotels in Bali were predominantly positive, with the highest appreciation directed toward general green practices, environmentally conscious site design, and sustainable purchasing practices. Word frequency analysis further shows that terms such as sustainable, environment, and eco appeared most frequently, indicating that tourists tend to associate green hotels with a holistic environmental identity rather than isolated technical practices. This study contributes to the literature by providing empirical evidence from verified online reviews on how eco-friendly hotel practices are perceived in a major tourism destination. Practically, the findings offer insights for hotel managers to enhance the visibility and implementation of sustainability initiatives without compromising guest comfort, thereby strengthening the credibility of green hotel practices.
The Influence of Leadership Style and Motivation on Employee Performance at Four Points By Sheraton Bali, Kuta Gusti Ayu Kadek Putri Diantari; Irene Hanna H. Sihombing; Ida Ayu Kalpikawati
Journal of Tourism and Economic Vol. 7 No. 1 (2024): Edisi 13 Jun 2024
Publisher : STIE Pariwisata API Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36594/jtec/g19kty42

Abstract

The aim of this research is to determine the influence of leadership style and work motivation on employee performance. The population in the research were employees of Four Points by Sheraton Bali, Kuta with a sample of 75 respondents. The data analysis techniques used in this research are Multiple Linear Regression, t Test, F Test, Correlation Coefficient and Determination. Based on the research results, it can be seen that leadership style has a positive and significant effect on employee performance, work motivation has a significant positive effect on employee performance and leadership style and work motivation simultaneously have a significant effect on employee performance. The magnitude of the influence of leadership style and work motivation variables on employee performance is 75.5%. The advice that can be given by researchers is that it is hoped that the leaders of Four Points by Sheraton Bali, Kuta will always evaluate the results of employee work, and provide rewards when employees can complete work that exceeds the standards that have been set, give praise when employees are able to complete work well and always supervise employees when working.
The Effect of Green Hotel Implementation on Environmental Conservation at the Meru Sanur Felicia Made Sabina Maya Mahadewi; Putu Diah Sastri Pitanatri; Ida Ayu Kalpikawati
Jurnal Impresi Indonesia Vol. 5 No. 6 (2026): Jurnal Impresi Indonesia
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jii.v5i6.7844

Abstract

This study aims to analyze the influence of green hotel implementation on environmental conservation in The Meru Sanur through waste reduction and employee participation. The study uses an explanatory quantitative approach with a survey method of operational employees in the housekeeping, food & beverage, front office, and engineering departments. The data were analyzed using multiple linear regression. The results of the study show that the implementation of green hotels has a positive but not significant influence on environmental conservation. The waste reduction variable also showed a positive but not significant influence. Meanwhile, employee participation had the strongest relationship with environmental conservation, with a correlation value of 0.410 and a significance of 0.025 (<0.05). These findings show that the success of green hotel programs is more influenced by active employee involvement than by technical and environmental policy aspects alone. Therefore, increased awareness, training, and employee engagement are important factors in supporting environmental sustainability in the hospitality industry.
Co-Authors ., Sunar ., Sunar A.A. Ayu Indah Kusuma Dewi Adi Wiguna, Anak Agung Made Restu Agripina, Kadek Samanta Anak Agung Made Restu Adi Wiguna Andinata, Kadek Rian Andy Nudyanto Artajaya, Made Cantika, Ni Putu Ayu Chandra Chandra, Agnes Clearesta Adinda Dewa Ayu Made Lily Dianasari Dewa Trinagata Dewi, A.A. Ayu Indah Kusuma Eldwen Jaury Elisabeth Diora Jasmine Fajri, Natasya Nuraini Febrianto, I Gusti Agung Felicia Made Sabina Maya Mahadewi Gusti Ayu Kadek Putri Diantari I Gusti Ngurah Agung Suprastayasa I Gusti Ngurah Agung Wiryanata I Made Gemaharta Dwi Cita I Made Gemaharta Dwi Cita I Made Rumadana I Made Santosa Jaya Abadi I Nyoman Sudiksa I Nyoman Sudiksa I Nyoman Sudiksa I Putu Agus Mahendra Yasa I Putu Esa Widahartana I Putu Gede Ranggamas Surya Saputra I Wayan Jata Irene Hanna H Sihombing Jata, I Ketut Johanes Wibisono Kadek Andita Dwi Pratiwi Kadek Rian Andinata Kristiana, Nina Indra Loananta, Cahyo Purnomo Luh Putu Kartini M. Nur A. Nasution Made Carlos Fernando Agung Dwi Kora Maswiartha, Nyoman Gede Maureen Audria Nasution, M. Nur A. Nasution, M. Nur A. Natalie Limantara, Fiorenza Ayunda Ni Desak Made Santi Diwyarthi Ni Kade Juli Rastitiati Ni Kadek Vira Kumara Dewi Ni Luh Gde Sri Sadjuni Ni Made Savani Putri Ni Made Suastini Ni Made Suastini, Ni Made Ni Made Witari Ni Putu Intan Sari Ni Wayan Ayu Indah Megayanti Ni Wayan Chintia Pinaria Ni Wayan Chintia Pinaria Ni Wayan Chintia Pinaria Ni Wayan Chintia Pinaria Ni Wayan Chintia Pinaria Nila Lee Thesa Nyoman Gede Mas Wiartha Oola, Sarako Ritnama pinaria, ni wayan chintia Priliani, Ni Luh Dita Putu Diah Sastri Pitanatri Putu Gede Eka Darmaputra Putu Mira Astuti Pranadewi Rumadana, I Made Rumadana, I Made Sabudi , I Nyoman Sukana Sabudi, I Nyoman Sukana Sanjaya, Farisa Nurfitri Sudiarta, Ngakan Putu Sudiksa, I Nyoman Sulistyawati, Ni Luh Ketut Sulistyawati, Ni Luh Ketut Sri Sunar . Thesa, Nila Lee Veren Wiguna, Anak Agung Made Restu Adi Wijaya, Made Aditya Sastra Ananta Winata, Adi Sistha Wirayani, I Gusti Ayu Agung Witari, Ni Made Witari, Ni Made