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JURNAL MANAJEMEN MOTIVASI
Published by Universitas Muhammadiyah Pontianak
ISSN : 20851596     EISSN : 24075310     DOI : -
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Jurnal Manajemen Motivasi (JMM) adalah Jurnal Ilmiah Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Pontianak yang diterbitkan secara berkala 2 (dua) kali dalam satu tahun (Juni dan Oktober) sebagai sarana untuk menyebarluaskan hasil penelitian dan ilmu pengetahuan di bidang ilmu manajemen yang memiliki kontribusi signifikan terhadap perkembangan ilmu pengetahuan, pemikiran, profesi dan praktik manajemen
Arjuna Subject : -
Articles 680 Documents
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How Organizational Support Strengthens the Impact of Individual Adaptability on Work Satisfaction and Employee Performance Yovita Insan Perwita Utami; Sunaryo, Sinto
JURNAL MANAJEMEN MOTIVASI Vol 22 No 1 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i1.9047

Abstract

This study examines the influence of service quality and customer experience on digital transaction security through customer trust as a mediating variable at Bank BRI Surakarta. Data were collected from 165 active BRImo users using a Likert-scale questionnaire and analyzed with SmartPLS. The results show that customer trust significantly affects transaction security. Service quality and customer experience also significantly influence customer trust and indirectly affect transaction security through customer trust. These findings confirm that customer trust plays a central role in strengthening the security of digital transactions. Keywords: Employee Performance; Individual  Adaptability; Job Satisfaction; Perceived Organizational Support (POS)
Merek Pribadi, Kepercayaan dan Kesadaran Merek pada Tako.ID Ari fitra ramadan; Muhamad Iksan
JURNAL MANAJEMEN MOTIVASI Vol 22 No 2 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i2.9050

Abstract

The creator economy increasingly places consumer trust in individuals, making personal branding vital. This study examines the effect of personal branding on trust through brand awareness among Tako.ID content creators. Using a quantitative design, data from 62 creator partners selected through purposive sampling were analyzed with PLS-SEM in SmartPLS. Personal branding positively and significantly influenced brand awareness, while brand awareness positively and significantly affected trust. Brand awareness also significantly mediated the relationship between personal branding and trust (coefficient = 0.362; p = 0.038). Thus, consistent brand recognition converts creators’ personal identities into credibility and audience trust. Keywords: Personal Branding; Brand Awareness; Trust; Creator Economy; Content Creator; Social Media Marketing; Consumer Trust; Tako.ID
Pengaruh Gratis Ongkos Kirim, Potongan Harga, Iklan, Flash Sale, dan Cashback terhadap Minat Beli Konsumen Shopee di Surabaya Novadinastia , Faiza Aulia; Rusdianto, R. Yuniardi
JURNAL MANAJEMEN MOTIVASI Vol 22 No 1 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i1.9051

Abstract

This study examines the effects of free shipping, discounts, advertising, flash sales, and cashback on purchase intention among Shopee consumers in Surabaya. Using a quantitative approach, data were collected from 160 respondents selected through purposive sampling via an online questionnaire and analyzed using SPSS. The results show that independent variables simultaneously have a significant effect on purchase intention. Partially, discounts, advertising, and cashback significantly influence purchase intention, while free shipping and flash sales have no significant effect. These findings highlight the strategic role of selected promotional tools in strengthening consumer purchase intention. Keywords: Free Shipping; Discounts; Advertising; Flash Sale; Cashback; Purchase Intention
Pengaruh Persepsi Pelanggan Terhadap Implementasi Manajemen Mutu Dan Kualitas Produk Terhadap Kepuasan Pelanggan: Bukti Empiris Pada Pt Sarana Mega Fortuna Bandung Rahmadini, Ayu Sri; Sutjipto, Mohammad Riza
JURNAL MANAJEMEN MOTIVASI Vol 22 No 1 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i1.9052

Abstract

This study examines the influence of customer perceptions of quality management implementation and product quality on customer satisfaction at PT Sarana Mega Fortuna Bandung, a garment manufacturer of Fluffy baby apparel. Using a quantitative explanatory design with a cross-sectional approach, data was collected from 85 respondents through purposive sampling and analyzed using PLS-SEM with SmartPLS. The results show that quality management implementation positively and significantly affects customer satisfaction (β = 0.481; p < 0.05), as does product quality (β = 0.352; p < 0.05). Both variables explain 68.4% of customer satisfaction, highlighting their strategic importance. Keywords: Quality Management Implementation; Product Quality; Customer Satisfaction; Customer Perception; Garment Manufacturing; PLS-SEM
Teachers' Coping Strategies in Facing Burnout due to Administrative Burden at Swasti Sari Foundation Secondary School, Archdiocese of Kupang, Alor Branch Maria Gabriela Walman Ratu; Sutapa, Mada
JURNAL MANAJEMEN MOTIVASI Vol 22 No 1 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i1.9054

Abstract

Teachers are increasingly burdened by administrative responsibilities that may contribute to burnout and affect teaching quality. This study examines teachers' burnout caused by administrative workload and the coping strategies they employ in foundation-based secondary schools in Alor, Indonesia. A qualitative phenomenological approach was used through interviews, observations, and document analysis involving principals, curriculum coordinators, and teachers. The findings reveal that excessive administrative demands trigger emotional exhaustion, reduced motivation, and depersonalization. Teachers mainly adopt emotion-focused coping strategies, which provide temporary relief but fail to address organizational causes. The study highlights the need for school management to redesign administrative systems and strengthen institutional support to enhance teacher well-being and educational quality.
Pengaruh Kualitas Sumber Daya Manusia Dan Efektivitas Penggunaan Instagram Terhadap Pengembangan Umkm Kuliner Di Kota Palu Albar. S, Nadira; Mahardiana, Lina; Ibrahim, Andi Indriani; Islianty, Nur Risky
JURNAL MANAJEMEN MOTIVASI Vol 22 No 1 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i1.9055

Abstract

This study examines the influence of human resource quality and the effectiveness of Instagram usage on the development of culinary MSMEs in Palu City. Using a quantitative associative approach, data were collected from 71 culinary MSME owners selected through purposive sampling and analyzed using multiple linear regression. The findings reveal that human resource quality and Instagram usage effectiveness positively and significantly affect culinary MSME development, both partially and simultaneously. Human resource quality shows a more dominant influence. These results imply that strengthening entrepreneurial competencies and optimizing Instagram-based digital marketing can support sustainable MSME growth and enhance business competitiveness in the digital era. Keywords: Human Resource Quality; Instagram Effectiveness; Social Media Marketing; Digital Marketing; Culinary MSMEs; MSME Development; Entrepreneurial Competence; Palu City
POLIKLINIK GIGI UNTUK LAYANAN, PROMOSI DAN LOKASI TERHADAP KEPUASAN DAN LOYALITAS PASIEN Dewi Hendrayanti; Rachmat, Basuki
JURNAL MANAJEMEN MOTIVASI Vol 22 No 1 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i1.9058

Abstract

This study analyzes the influence of service quality, location, and promotion on patient satisfaction and loyalty at the East Perak Community Health Center in Surabaya. The study aims to determine the relationship between variables and the dominant factors influencing patient loyalty. The method used was a causal quantitative approach with a sample of 200 patients, data collection through a Likert-scale questionnaire, and analysis using SEM-PLS. The results showed that service quality, location, and promotion had a significant positive effect on patient satisfaction, while satisfaction had a positive effect on loyalty. Service quality was the most dominant factor. These findings support the development of strategies for continuously improving the quality of public health services for community health center management and increasing community satisfaction.
Pengaruh Work - Life Balance Dan Lingkungan Kerj Terhadap Kepuasan Kerja Pegawai Aparatur Sipil Negara (ASN) di Kantor Unit Penyelenggara Bandar Udara (UPBU) Kelas III Andijemma Masamba Putriama Supardi, Musdalifah; Kasran, Muhammad; Sampetan, Suparni
JURNAL MANAJEMEN MOTIVASI Vol 22 No 2 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i2.9060

Abstract

This study examines the effect of work-life balance on job satisfaction with the mediating role of the work environment among Civil Servants (ASN) at the Class III Andi Jemma Masamba Airport Authority Office. Using a quantitative causal approach, data were collected from 30 ASN through a Likert-scale questionnaire and analyzed using PLS-SEM with SmartPLS 3. The results indicate that work-life balance positively affects the work environment and job satisfaction, while the work environment significantly enhances job satisfaction and mediates the relationship between work-life balance and job satisfaction. These findings imply that organizations should strengthen work-life balance policies and create supportive work environments to improve employee satisfaction. Keywords: Work-life balance; work environment; job satisfaction; civil servants; mediation effect; PLS-SEM
Pengaruh Work-life Balance dan Kepuasan Kerja terhadap Kinerja Karyawan dengan Organizational Citizenship Behavior (OCB) sebagai Variabel Intervening Azmi Azizah, Ardhita; Kusumawardani , Mawar Ratih
JURNAL MANAJEMEN MOTIVASI Vol 22 No 1 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i1.9061

Abstract

This study examines the effect of work-life balance and job satisfaction on employee performance, with Organizational Citizenship Behavior (OCB) as an intervening variable. The objective is to analyze direct and indirect relationships among these variables. This quantitative study used a survey method involving 49 employees of the Tourism and Culture Office of Kediri Regency. Data were analyzed using multiple regression, path analysis, and the Sobel test. The results show that job satisfaction and OCB significantly improve employee performance, while work-life balance has no significant effect. The findings imply that improving job satisfaction can strengthen OCB and employee performance.
Pengaruh Kekhawatiran Privasi dan Kecemasan Teknologi terhadap Niat Beli Melalui Kepercayaan di Kalangan Pengguna Shopee di Kota Malang Aditya Putra Wardanu; Sudarmiatin; Titis Shinta Dhewi
JURNAL MANAJEMEN MOTIVASI Vol 22 No 1 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i1.9062

Abstract

The rapid growth of e-commerce raises concerns regarding personal data control and technological anxiety, potentially affecting trust and purchase intention among Shopee users. This study aims to analyze the effects of perceived control and technological anxiety on purchase intention, with trust as a mediating variable. Using a quantitative approach and PLS-SEM, data were collected from 386 Shopee users. The results indicate that perceived control positively affects trust and purchase intention, while technological anxiety has negative effects. Trust also significantly mediates relationships. These findings emphasize the importance of secure systems and transparent privacy policies to enhance consumer trust. Keywords: Privacy Concerns; Technological Anxiety; Trust; Puchase Intention; Shopee

Page 57 of 68 | Total Record : 680

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