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Dinasti International Journal of Education Management and Social Science

DIJEMSS
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Published by Dinasti Publisher

ISSN : 26866358 EISSN : 26866331 DOI : https://doi.org/10.31933/dijemss

Core Subject : Education,

Education

Dinasti International Journal of Education Management and Social Science (DIJEMSS) is the scientific journal of educational and social science research published since 2019 by Dinasti Publisher. Dinasti International Journal of Education Management and Social Science (DIJEMSS) articles which contribute to the understanding, theoretical development, theoretical concept and implementation of theories of education al any levels. This Journal publishes Original Research Articles, Review, Short Communications, Essays and Case Studies within the whole field of Education and Social Science their related and applied fields.

Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)

Articles 1,188 Documents

103 104 105 106 107

Analysis of E-Service Quality and Customer Satisfaction on Banking Image: A Survey of Bank XYZ Customers Hikmah, Agung Mohamad; Sofiati, Nunung Ayu; Ali, Mochammad Mukti; Sudaryo, Yoyo; Alfarisi, Ade Salman; Luntungan, Irving Ignatius Paul; Sumawidjaya, Riyandi Nur
Dinasti International Journal of Education Management And Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5196

Sharia banks are financial institutions that conduct business activities based on Islamic sharia principles, such as fairness, transparency, and prohibition of riba (interest), gharar (uncertainty), and maisir (speculation). Unlike conventional banks, Islamic banks do not apply an interest system but instead use profit-sharing, buying and selling, and leasing schemes in accordance with the provisions of fiqh muamalah. This study aims to determine the effect of E-Service Quality on Customer Satisfaction and its impact on Banking Image at Bank XYZ. This study uses a quantitative method with descriptive and verificative approaches. Data analysis techniques use Structural Equation Modeling (SEM) with the Maximum Likelihood estimation method using the SPSS LISREL 8.80 program. The results of the study indicate that E-Service Quality, Customer Satisfaction, and Image have been implemented effectively. E-Service Quality has a significant impact on Customer Satisfaction at Bank XYZ, accounting for 62.4%. E-Service Quality has an impact on Banking Image at Bank XYZ, accounting for 6.4%. Customer Satisfaction influences Banking Image at Bank XYZ by 48.1%. E-Service Quality significantly influences Customer Satisfaction, which in turn affects Banking Image at Bank XYZ with a simultaneous influence of 82.1%.

The Effect of the Technology Acceptance Model and Theory of Planned Behavior on the Use of the New PLN Mobile Application Puspita, Diah; Noer, Lissa Rosdiana
Dinasti International Journal of Education Management And Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5198

The New PLN Mobile application developed by PT PLN (Persero) aims to facilitate customers in accessing various electricity services, such as bill payments, purchasing electricity tokens, and submitting electricity service requests. Although widely downloaded, feature adoption and utilization remain suboptimal, especially among Generation Y. This study aims to analyze the factors influencing the acceptance of the application, such as perceived ease of use, perceived usefulness, perceived risk, and subjective norm, using the Technology Acceptance Model (TAM) and Theory of Planned Behavior (TPB) framework. The study also investigates how these factors influence users' attitudes, behavioral intentions, and actual system use of the New PLN Mobile application among Generation Y. A survey was conducted with 150 respondents from Generation Y in Jakarta. The research approach used a quantitative method with data analysis using Structural Equation Modeling (SEM-PLS). The results of the study indicate that all the factors tested—perceived ease of use, perceived usefulness, perceived risk, and subjective norm—have a significant effect on users' attitudes and their intention to use the application, which ultimately influences the actual use of the application. These findings are expected to provide deeper insights into the factors that drive technology adoption, especially among Generation Y, and offer practical recommendations for application developers to enhance user engagement. These findings highlight the need for apps that are easy to use, beneficial, secure, and socially supported to improve user engagement and satisfaction. Additionally, strategic targeting of Generation Y with engaging and relevant features, such as gamification and social media integration, can help increase sustainable application use.

Decoding Gen Z’s Green Purchases: The Role of Product Attributes and Environmental Awareness Barkah, Barkah; Prasetyo, Puty Febriasari; Listiana, Erna
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 6 (2025): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i6.5243

Although Indonesian Generation Z demonstrates strong commitment to climate change mitigation, their actual green behavior remains limited. This study examines the influence of product attributes on green purchasing behavior, with environmental awareness as a mediating variable. Data were collected from 113 respondents representing Generation Z in Indonesia and analyzed PLS-SEM using SmartPLS 4. Findings indicate that product attributes positively influence environmental awareness, but environmental awareness does not directly or indirectly affect green purchasing decisions. Factors such as green product characteristics, ecological sensitivity, and environmental concern were found to shape sustainable purchasing behaviors among Indonesian Gen Z. Theoretically, this research expands the understanding of green consumption patterns and clarifies the conceptual link between product attributes and environmental awareness in the Indonesian youth context. Practically, the study offers managerial insights and actionable recommendations to encourage green purchasing in this demographic.

The Influence of Competency and Career Development on Employee Performance: A Study at Bank BJB Sukajadi Branch Office Nursiti, Nursiti; Nurani, Nina
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 6 (2025): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i6.5248

Improving the quality of human resources is inseparable from the role and support of the company's management, because the success or failure of the company's performance is influenced by the performance of employees individually and in groups. The decline in employee performance at Bank BJB Sukajadi Branch Office may be caused by suboptimal career development and insufficient employee competency. The research method is descriptive and verificative, data collection techniques through questionnaires, the research sample is 100 respondents, and using non-probability sampling. The research variables consist of 1 dependent variable (Y) namely employee performance, and 2 independent variables namely career development (X1) and competency (X2). This research was tested using multiple linear regression, coefficient of determination, and hypothesis testing. The results of the study indicate that descriptive results show that career development, competency, and employee performance are relatively low. Meanwhile, verificative results obtained that: 1) career development has a significant effect on employee performance, and 2) competency has a significant effect on employee performance. The magnitude of the influence between career development and competence on the performance of Bank BJB Sukajadi Branch Office employees is 66.7% and the remainder is influenced by other factors not examined in this study.

Sub-Brand Improvement Strategy for Retail Management Study Program at XYZ University Andrean, Meilani Eka Putri; Ali, Mochammad Mukti; Sofiati, Nunung Ayu; Alfarisi, Ade Salman; Luntungan, Irving Ignatius Paul; Sumawidjaya, Riyandi Nur; Sakti, Anggono Raras Tirto
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 6 (2025): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i6.5285

This study aims to analyze the sub-brand strengthening of the Retail Management Study Program at XYZ University by using a SWOT analysis approach combined with the 7P marketing mix framework. The research seeks to identify the program's strengths, weaknesses, opportunities, and threats, as well as to formulate appropriate strategies within the context of higher education marketing. Based on the data analysis, the Internal Factor Analysis Summary (IFAS) score was 3.02, while the External Factor Analysis Summary (EFAS) score reached 3.25, placing the program in the aggressive (S–O) quadrant. The proposed strategies focus on leveraging internal strengths—such as a relevant curriculum, affordable tuition, digital media utilization, and adequate campus facilities—to address external opportunities including the growth of the retail industry, scholarship availability, and the program's unique positioning within the region. The final outcome presents a sub-brand development strategy based on the 7P framework, covering product, price, place, promotion, people, process, and physical evidence to strengthen competitiveness and brand identity.

Improving the Academic Environment and Teaching Quality through Data Segmentation and Decision Trees Wardhani, Nia Kusuma; Gata, Windu
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 6 (2025): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i6.5288

This study aims to assess and segment graduate student satisfaction in the Master of Management Program at UMB, focusing on academic services and teaching quality, using a data-driven approach through K-Means clustering and Decision Tree classification. The K-Means method successfully identified three distinct satisfaction clusters: Very Satisfied, Satisfied, and Dissatisfied. From an HRD perspective, this segmentation provides strategic insights into how students perceive institutional service delivery—spanning administrative processes, supporting infrastructure, and interaction quality across service units. These insights reflect the internal customer experience, which is critical in managing human capital performance within higher education institutions. The clustering results were further examined using a Decision Tree to identify key attributes driving satisfaction levels. Factors such as clarity in professional certification procedures (K55), responsiveness of certification services (K56), and management service quality (K78) emerged as dominant predictors of satisfaction in the service domain. In the teaching domain, lecturer empathy (K03) and responsiveness (K01) were shown to significantly influence student engagement and academic trust—two core components in HRD models for faculty performance. These findings suggest the need for targeted capacity-building programs, soft skill enhancement, and infrastructure development. By integrating student feedback into ongoing HR practices and quality assurance mechanisms, institutions can foster a more human-centered, responsive, and effective educational environment.

The Influence of Work Facilities on Employee Work Effectiveness at the Permata Keluarga Sribhawono Clinic, East Lampung Kartina, Hana Betel; Yuliaty, Farida
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 6 (2025): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i6.5302

This study aims to determine the effect of work facilities on employee work effectiveness at the Permata Keluarga Sribhawono Clinic in East Lampung. In this study the authors used quantitative research methods, data collection techniques through surveys using questionnaires. The analysis technique used Smart PlS 3. The sample in this study amounted to 30 people. The results showed that work facilities affect the effectiveness of employee work at the Permata Keluarga Sribhawono Clinic in East Lampung, this can be seen from the Original Sample value of 0.817 (positive), the t-statistic value of 10.287> 1.96, the P-Value value of 0.000 <0.05.

Tri Hita Karana-Based Human Resource Management Practices in Improving Employee Performance Budiartini, Ni Nyoman; Irwansyah, M. Rudi; Heryanda, Komang Krisna; Telagawathi, Ni Luh Wayang Sayang
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 6 (2025): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i6.5320

This qualitative study examines the implementation of Tri Hita Karana-based Human Resource Management (HRM) practices at Universitas Pendidikan Ganesha (UNDIKSHA) and their impact on employee performance. Using an exploratory case study approach with NVivo qualitative data analysis software, this research involved 25 participants comprising university management, lecturers, and administrative staff. Data were collected through semi-structured interviews, participant observations, focus group discussions, and document analysis. The findings reveal that Tri Hita Karana implementation across three dimensions Parahyangan (spiritual), Pawongan (social), and Palemahan (environmental) significantly enhances employee motivation, collaboration, innovation, and organizational commitment. The study contributes to the understanding of culturally-embedded HRM practices and offers practical insights for organizations integrating local wisdom into modern management.

Strengthening ASEAN Centrality in the Indo-Pacific Economic Integration Through RCEP Safitriyani, Safitriyani
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 6 (2025): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i6.5345

This article examines ASEAN’s role in strengthening its centrality in Indo-Pacific economic integration through leadership in the Regional Comprehensive Economic Partnership (RCEP). Amid intensifying geopolitical competition and shifting material power in the region, ASEAN seeks to maintain its central role as a regional architect through the principle of “ASEAN Centrality.” The study explores ASEAN's functions as a regional leader, convener, driver, hub, and platform in the negotiation and formation of RCEP, the world’s largest free trade agreement by GDP and population. Employing a qualitative method with a deductive approach, the article applies the analytical framework developed by See Seng Tan (2017) to evaluate ASEAN’s five core roles within regional architecture. Findings reveal ASEAN’s effectiveness in initiating and steering multilateral economic integration, thereby enhancing its institutional relevance and its capacity to align diverse interests of major and middle powers in the region. The study underscores ASEAN’s leadership in fostering inclusive regional cooperation while safeguarding non-interference and consensus-building principles.

Comparative Analysis of Gradient Boosting, XGBoost, and KNN on Predicting Student Graduation in Imbalance and Balance Data Schemes Hubu, Muhammad Rizki; Pratama, Irfan
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 6 (2025): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i6.5362

The objective of this research is to compare the performance of three machine learning algorithms: Gradient Boosting, XGBoost, and K-Nearest Neighbors (KNN) in predicting student graduation using a quantitative approach and comparative experimental methods. The analysis process follows the CRISP-DM stages, which include business understanding, data understanding, data preparation, modeling, evaluation, and implementation. The dataset used consists of approximately 1,251 data points from students of the 2018–2020 cohort with an imbalanced distribution, namely 73.78% graduated on time and 6.22% did not graduate on time. The variables analyzed include academic and non-academic data, such as total credits, GPA per semester, number of repeated courses, and number of leaves. To address the data imbalance, the SMOTE-TOMEK balancing technique was applied. The results of this research indicate that XGBoost showed an improvement in performance after balancing, with accuracy, precision, recall, and F1-score reaching 1.0000. Gradient Boosting shows consistent performance with a score of 0.9992, both before and after balancing. KNN also experienced an increase in accuracy from 0.9928 to 0.9968 after the balancing process. Findings from the confusion matrix results show a significant improvement in classification. Therefore, the implementation of the SMOTE-TOMEK technique has proven effective in improving the performance of classification models on imbalanced data, and XGBoost is recommended as the main algorithm for predicting student graduation.

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Editorial Address Case Amira Prive Jl. H. Risin No. 64D Pondok Jagung Timur, Serpong Utara, Tangerang Selatan

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Contact Name
Ebit Bimas Saputra

Contact Email
-

Phone
+6282287504359

Journal Mail Official
dinasti.info@gmail.com

Editorial Address
Case Amira Prive Jl. H. Risin No. 64D Pondok Jagung Timur, Serpong Utara, Tangerang Selatan

Location
Kota tangerang selatan,

Banten

INDONESIA