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AGUS PURWANTO
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IEMAR ( Journal of Industrial Engineering & Management Research) ISSN : 2722-8878 Address: Griya Catania Blok F.08/80 Citra Raya . Kab. Tangerang Publisher: JIEMAR
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Journal of Industrial Engineering & Management Research (JIEMAR)
Published by Universitas Pelita Harapan
ISSN : -     EISSN : 27228878     DOI : https://doi.org/10.7777/jiemar
Core Subject : Economy, Humanities, Education, Engineering,
Humanities Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering
The aim of JIEMAR ( Journal of Industrial Engineering & Management Research is to publish theoretical and empirical articles that are aimed to contrast and extend existing theories, and build new theories that contribute to advance our understanding of phenomena related with industrial engineering and industrial management in organizations, from the perspectives of Production Planning/Scheduling/Inventory, Logistics/Supply Chain, Quality Management, Operations Management and Operational Research. The contributions can adopt confirmatory (quantitative) or explanatory (mainly qualitative) methodological approaches. Theoretical essays that enhance the building or extension of theoretical approaches are also welcome. JIEMAR selects the articles to be published with a double bind, peer review system, following the practices of good scholarly journals. JIEMAR is published monthly (on-line versions), following an open access policy. On-line publication allows to reduce publishing costs, and to make more agile the process of reviewing and edition. JIEMAR defends that open access publishing fosters the advance of scientific knowledge, making it available to everyone. List Scope Jpurnal JIEMAR: • Supply chain • Lean manufacturing • Operations improvement • Innovation management in operations • Operations in service industry • Operational Research • Total Quality Management • Total Productive Maintenance • How to manage workforce in operations • Logistic in general • Operational Management • Finance Management • Strategic Management • Marketing Management • Learning & Human Development Management
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Perilaku Organisasi dan Menejemen Sumber Daya Manusia
Articles 388 Documents
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FORECASTING ANALYSIS OF URETHANE BLADE NEEDS ON BELT CLEANER TO MINIMIZE FORECAST ERROR (CASE STUDY AT PT. MS ENGINEERING) Hernadewita, Hernadewita; Zuniawan, Akhyar; Maryani, Edna; Karini, Nofitasari Damayanti
Journal of Industrial Engineering & Management Research Vol. 1 No. 2 (2020): Agustus 2020
Publisher : AGUSPATI Research Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1101.885 KB)

Abstract

MS Engineering is a company engaged in the field engineering, which is producing belt cleaners for cleaning conveyor belts in mining areas, the cement industry and the power plant. In the belt cleaner, has several parts assembled into one, including metal parts and urethane blade parts. PT MS Engineering has low forecasting accuracy, causing excess stock, especially for parts of urethane blade that have expired. The company only sees based on historical data. Therefore, to overcome these problems, it is necessary to forecast demand with the appropriate method. In this study by comparing several forecasting methods to find the highest error rate. The methods to be used include Single Moving Average, Exponential Smoothing and Weighted Moving Averages. From the discussion and analysis of the three calculation methods above, it is known that the calculation results with the 4 monthly Single Moving Average methods are better and more suitable to be applied by PT. MS Engineering in predicting the needs of Urethane Blade in January 2020, because the method has a lower error rate than the method other. The forecast error rate, MAD (Mean Absolute Deviation) of 58,906 and MSE (Mean Square Error) of 4484.57 with forecast results for January 2020 of 292.5 pcs.
SERVICE QUALITY AND CUSTOMER SATISFACTION IN FURNITURE SECTOR INSTALLATION SERVICES Kartika, Hayu; Kholil, Muhammad; Setia Bakti, Candra
Journal of Industrial Engineering & Management Research Vol. 1 No. 2 (2020): Agustus 2020
Publisher : AGUSPATI Research Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (662.613 KB) | DOI: 10.7777/jiemar.v1i2.44

Abstract

Abstract — This research was conducted to improve the quality of services based on customer satisfaction. There is a problem that occurs in this company is that there are still consumer complaints about the installation part services provided by this company which is around 14.6% of total sales. To reduce the percentage of complaints, it is necessary to have studies and analysis, improvements to the services provided by this company. The study uses the Service Quality (SERVQUAL) method, where the aim is to measure the level of service quality by customer expectations. The sampling technique uses non-probability sampling techniques with convenience methods. The results of this study of the twelve attributes analyzed two attributes that must be maintained the quality of service, namely B1 (Service quickly and precisely), C1 (Knowledge / Competence). And the ten attributes that must be improved and improved are the quality of services namely A1 (Timeliness of the process), A2 (Sympathetic attitude and collaboration), A3 (High service accuracy), B2 (Clarity of information), C2 (Courtesy compensation), D1 (Having understanding and knowledge of customers), D2 (Understanding customer requirements specifically), D3 (Having a comfortable operating time for customers), E1 (Equipment and equipment used (technology)), E2 (Employee appearance).
BAURAN PEMASARAN DAN MINAT BELI KONSUMEN PRODUK KOSMETIK WARDAH DALAM PRESPEKTIF ISLAM Azizuddin, Imam; Maksum, Ikhsan; Fikriah, Nur Laili
Journal of Industrial Engineering & Management Research Vol. 1 No. 2 (2020): Agustus 2020
Publisher : AGUSPATI Research Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (385.201 KB) | DOI: 10.7777/jiemar.v1i2.45

Abstract

Tujuan penelitian ini adalah untuk menguji bagaimana bauran pemasaran syariah berpengaruh terhadap minat beli konsumen kosmetik Wardah. Sampel penelitian menggunakan sebanyak 106 konsumen yang pernah membeli produk kosmetik Wardah dengan menggunakan kuesioner. Sampel penelitian diambil dengan purpossive sampling yang terdiri dari konsumen yang pernah dan masih menggunakan produk kosmetik Wardah. Data diolah dengan menggunakan tekhnik regresi berganda untuk menganalisis pengaruh sebab akibat antara variabel bauran pemasaran dan minat beli konsumen produk kosmetik Wardah. Hasil uji hipotesis menyatakan bahwa keseluruhan hipotesis memperoleh dukungan, yang berarti bauran pemasaran Syariah berpengaruh positif terhadap minat beli konsumen kosmetik Wardah. Implikasi praktis hasil penelitian ini menyatakan bahwa pemasar dapat mempertimbangkan konsep bauran pemasaran untuk mendukung peningkatan minat beli konsumen pada produk kosmetik halal seperti kosmetik Wardah.
GREEN PERCEIVED RISK, GREEN VIRAL COMMUNICATION, GREEN PERCEIVED VALUE AGAINST GREEN PURCHASE INTENTION THROUGH GREEN SATISFACTION Juliana, Juliana; Djakasaputra, Arifin; Pramono, Rudy
Journal of Industrial Engineering & Management Research Vol. 1 No. 2 (2020): Agustus 2020
Publisher : AGUSPATI Research Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (607.865 KB) | DOI: 10.7777/jiemar.v1i2.46

Abstract

The purpose of this study is to analyze the significant effect of green perceived risk on green purchase intention, to analyze the significant effect of green viral communication on green purchase intention, to analyze the significant effect of green perceived value on green purchase intention, to analyze the significant effect of green satisfaction on green purchase intention to analyze the significant effect of green perceived risk on green satisfaction, to analyze the significant effect of green perceived value on green satisfaction, to analyze the significant effect of green viral communication on green satisfaction. The population in this study consumers of green product users in Medan The sample in this study consisted of 100 respondents. The data collection method uses a questionnaire with random sampling techniques and data analysis uses EVIEWS 10. The data collection method also uses a Likert scale questionnaire data one to six. The results of the analysis using eviews 10 resulted that there was a significant effect of green perceived risk on green satisfaction, there was no significant effect of green viral communication on green satisfaction, there was a significant effect of green perceived value on green satisfaction, there is a significant effect of green perceived risk on green purchase intention, there is no significant effect of green perceived value on green purchase intention, there is a significant effect of green satisfaction on green purchase intention, there the significant effect of green viral communication on green purchase intention.
PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN DENGAN KEPERCAYAAN PELANGGAN SEBAGAI VARIABEL MEDIASI PADA UKM KHARISMA SEJAHTERA Putri, Kartika Anggraeni Sudiono; Vania, Amelindha; Fikriah, Nur Laili
Journal of Industrial Engineering & Management Research Vol. 1 No. 2 (2020): Agustus 2020
Publisher : AGUSPATI Research Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (726.9 KB) | DOI: 10.7777/jiemar.v1i2.48

Abstract

Penelitian ini bertujuan menganalisis dimensi kualitas layanan terhadap kepuasan pelanggan melalui kepercayaan pelanggan di UKM Kharisma Sejahtera Kota Malang. Ruang lingkup penelitian ini ditekankan pada pengalaman pelanggan yang membeli produk Agaric, baik Agaric Pure, Agaric Nodibet atau Agaric Tea di UKM Kharisma Sejahtera di Malang terutama yang berkaitan dengan kualitas layanan, kepercayaan dan kepuasan pelanggan. Sampel penelitian ini adalah sebesar 89 responden dan analisis yang digunakan adalah analisis jalur (path). Hasil penelitian ini diperoleh bahwa dimensi kualitas layanan yaitu Wujud Fisik (X1), Keandalan (X2), Jaminan (X3), Kecepatan (X4) dan Empati (X5) berpengaruh signifikan pada kepercayaan pelanggan (Y1) dan kepuasan pelanggan (Y2) ditunjukkan dengan nilai signifikansi tersebut kurang dari alpha 0,05 sedangkan dimensi kualitas layanan berpengaruh positif namun tidak signifikan terhadap kepuasan pelanggan melalui kepercayaan pelanggan ditunjukan dengan nilai signifikansi sebesar yaitu sebesar 0,308.
The Effect of Work Motivation, Work Environment, Work Discipline on Employee Satisfaction and Public Health Center Performance Suprapti, Suprapti; Astuti, Jannah Puji; Sa'adah, Noor; Rahmawati, Salis Diah; Astuti, Rulyta Yuli; Sudargini, Yuli
Journal of Industrial Engineering & Management Research Vol. 1 No. 2 (2020): Agustus 2020
Publisher : AGUSPATI Research Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (670.384 KB) | DOI: 10.7777/jiemar.v1i2.50

Abstract

The pupose of this study is to analyze the effect of work motivation on employee satisfaction, effect of work environment on employee satisfaction, effect of work discipline on employee satisfaction effect of work motivation on public health center Performance, effect of work environment on public health center Performance, effect of work discipline on public health center Performance, effect of employee satisfaction on public health center performance. The method used in this research is quantitative method. Data was collected by distributing questionnaires to 80 permanent employees of public health center . For questions / statements about the identity of respondents designed in the form of a semi-open questionnaire in addition to a closed questionnaire. Data collection technique is using questionnaire with Likert Scale. Analysis from this study is using SEM (Structural Equation Model) with SmartPLS version 3.0 as a statistic tools. Based on the results of data analysis through a questionnaire distributed to respondents, found several conclusions as follows There is a significant effect of work motivation on employee satisfaction, there is a significant effect of work environment on employee satisfaction, there is a significant effect of work discipline on employee satisfaction,there is a significant effect of work motivation on public health center Performance, there is a significant effect of work environment on public health center Performance,there is a significant effect of work discipline on public health center Performance,there is a significant effect of employee satisfaction on public health center performance.
USULAN RENCANA PERBAIKAN KUALITAS PRODUK KOMPONEN VAMP DENGAN PENDEKATAN METODE GEMBA KAIZEN (5W+2H) DI PT. MASTERINA GRAFIKA ESPRINTA Ekky Handoko; Wirawati, Sri Mukti; Gunawan, Wawan
Journal of Industrial Engineering & Management Research Vol. 1 No. 2 (2020): Agustus 2020
Publisher : AGUSPATI Research Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1414.522 KB) | DOI: 10.7777/jiemar.v1i2.52

Abstract

Increasing productivity is very important for companies to get success in business processes. Masterina Grafika Esprinta, Ltd is an industrial company engaged in printing sport shoes upper, which was founded in 1984, the upper part of which is printed including Vamp, Tongue, Heel, Collar, Eyestey, and Quarter. This study aims to determine the causes of defects in the vamp component production process using gemba kaizen method that refers to the concept of PDCA (plan, do, check, action), 5W + 2H, 5S. Based on data processing and analysis results during research, the conclusions obtained are as follows: Results of research identification based on production data during the January 2019 - December 2019 period are the total production of vamp components of Masterina Grafika Esprinta, Ltd is 1132525 pairs. The types of defects that have the highest frequency of the vamp component production process are ink defects widened out of the pattern with total defects reaching 10392 pairs or around 55,8% of total defects (18624 pairs), and gross surface defects with total defects reaching 8043 pairs or around 43,19% of the total defects (18624 pairs). Judging from the problems that occur, the kaizen method is a method of improvement that is carried out continuously to achieve better results, and several important roles at the time of improvement, namely the role of top management, supervisors and employees must be performed.
Did Work Motivation, Work Discipline And Organization Culture Influence Public Health Center Performance? Astuti, Jannah Puji; Sa'adah, Noor; Rahmawati, Salis Diah; Astuti, Rulyta Yuli; Suprapti, Suprapti; Sudargini, Yuli
Journal of Industrial Engineering & Management Research Vol. 1 No. 3 (2020): Oktober 2020
Publisher : AGUSPATI Research Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.7777/jiemar.v1i3.53

Abstract

The pupose of this study is to analyze the effect of work motivation, work discipline and organization culture on public health center performance. The method used in this study is quantitative method. Data was collected by distributing questionnaires to 100 staff of public health center in Pati Central Java . For questions about the identity of respondents designed in the form of a semi-open questionnaire in addition to a closed questionnaire. Data collection technique is using questionnaire with Likert Scale. Analysis from this study is SEM (Structural Equation Model) with SmartPLS version 3.0 as a statistic tools. Based on the results of data analysis through a questionnaire distributed to respondents, found several conclusions as follows There is a significant effect of work motivation on public health center Performance. There is a significant effect of work discipline on public health center Performance and There is a significant effect of organization culture on public health center Performance.
Effect of Leadership, Work Environment, Compensation And Motivation Toward Public Health Center Performance Rahmawati, Salis Diah; Astuti, Jannah Puji; Suprapti, Suprapti; Sa'adah, Noor; Astuti, Rulyta Yuli; Sudargini, Yuli
Journal of Industrial Engineering & Management Research Vol. 1 No. 3 (2020): Oktober 2020
Publisher : AGUSPATI Research Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.7777/jiemar.v1i3.54

Abstract

The pupose of this study is to analyze the effect of leadership, work environment, compensation And motivation toward Public Health Center Performance. The method used in this study is quantitative method. Data was collected by distributing questionnaires to 70 staff of public health center in Pati Central Java . For questions about the identity of respondents designed in the form of a semi-open questionnaire in addition to a closed questionnaire. Data collection technique is using questionnaire with Likert Scale. Analysis from this study is SEM (Structural Equation Model) with SmartPLS version 3.0 as a statistic tools. Based on the results of data analysis through a questionnaire distributed to respondents, found several conclusions , There is a significant effect of leadership on public health center Performance. There is a significant effect of work environtment on public health center Performance and There is a significant effect of compensation on public health center Performance. There is a significant effect of motivation on public health center Performance.
Influence of Organization Culture, Leadership, Motivation, Discipline And Compensation Toward Public Health Center Performance Sa'adah, Noor; Rahmawati, Salis Diah; Astuti, Jannah Puji; Suprapti, Suprapti; Astuti, Rulyta Yuli; Sudargini, Yuli
Journal of Industrial Engineering & Management Research Vol. 1 No. 3 (2020): Oktober 2020
Publisher : AGUSPATI Research Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.7777/jiemar.v1i3.55

Abstract

The aim of this study is to analyze the effect of organization culture, leadership, motivation, compensation and discipline toward Public Health Center Performance. The method used in this study is quantitative method. Data was collected by distributing questionnaires to 90 staff of public health center in Pati Central Java . For questions about the identity of respondents designed in the form of a semi-open questionnaire in addition to a closed questionnaire. Data collection technique is using questionnaire with Likert Scale. Analysis from this study is SEM (Structural Equation Model) with SmartPLS version 3.0 as a statistic tools. Based on the results of data analysis through a questionnaire distributed to respondents, found several conclusions , There is a significant effect of organization culture on public health center Performance. There is a significant effect of leadership on public health center Performance and There is a significant effect of motivation on public health center Performance. There is a significant effect of compensation on public health center Performance. There is a significant effect of discipline on public health center Performance.

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