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Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and Banking)

JEMP
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Published by Sekolah Tinggi Ilmu Ekonomi indonesia banking school

ISSN : 24608114 EISSN : 26566168 DOI : http://dx.doi.org/10.35384/

Core Subject :

Jurnal Ekonomi, Manajemen dan Perbankan ini menyajikan hasil penelitian bidang: Ekonomika Keuangan; Manajemen Keuangan & Struktur Keuangan; Manajemen Pemasaran; Manajemen Perbankan; Manajemen Risiko dan Enterprise Risk Management; Investment Banking; Bank dan Pasar Modal; serta Keuangan Perusahaan dan Portofolio.

Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)

Articles 186 Documents

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The Effect of Service Quality (Reliability, Responsiveness, Assurance, Empathy, & Tangible) and Cost Perception on Satisfaction and Positive Word of Mouth of UKDW Faculty of Medicine Students Hardini, Renny; Santoso, Singgih
Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and Banking) Vol. 11 No. 2 (2025): Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and
Publisher : STIE Indonesia Banking School

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35384/jemp.v11i2.821

Improving the standards of higher education services is crucial for attracting and retaining students, particularly at the Faculty of Medicine at UKDW. The objective of this study is to examine how perceptions of cost and service quality (reliability, responsiveness, assurance, empathy, and tangibles) influence student satisfaction and positive word-of-mouth promotion. This study employs an explanatory design and quantitative methodology. Data analysis was conducted using multiple linear regression and Structural Equation Modeling (SEM), obtained from active students in their second semester or higher via a questionnaire. The results indicate that student satisfaction is significantly influenced by all dimensions of service quality and cost perceptions. Additionally, as a sign of loyalty to the institution, student satisfaction acts as a strong mediating factor in promoting positive word of mouth. These results highlight the importance of implementing cost perception management and service development initiatives based on student needs to enhance the reputation and competitiveness of medical higher education institutions. In conclusion, a positive learning environment and natural institutional promotion depend on high-quality services and reasonable tuition fees.

Pengaruh Influencer Marketing Authenticity dan Trustworthiness terhadap Brand Attitude yang Dimoderasi oleh Perceived Value di Kota Surakarta Ramadani, Risqi; Praswati, Aflit Nuryulia
Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and Banking) Vol. 11 No. 2 (2025): Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and
Publisher : STIE Indonesia Banking School

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35384/jemp.v11i2.826

The research explores the influence of influencer marketing authenticity and trustworthiness on brand attitude, moderated by perceived value among social media users in Surakarta. Data from 180 respondents aged 17 to 35 were collected through a questionnaire. The findings indicate that authenticity significantly enhances brand attitude, while trustworthiness does not have a significant effect. Additionally, perceived value strengthens the relationship between authenticity and brand attitude. The results highlight the importance of authenticity in influencer marketing strategies. Hypothesis testing results show that influencer marketing authenticity has a significant effect on brand attitude (p<0.05), while trustworthiness does not show a significant effect (p>0.05). Furthermore, perceived value reinforces the relationship between authenticity and brand attitude. These findings emphasize the importance of authenticity in influencer marketing strategies.

Analisis Manajemen Konflik dalam Penyelesaian Masalah Organisasi di PTPN IV Regional III Palmco Kebun Terantam (Studi Kasus: Pekerja Pemanen Sawit) Riska Febrianti Aulia; Muhammad Syukri Albani Nasution; Imsar
Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and Banking) Vol. 11 No. 2 (2025): Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and
Publisher : STIE Indonesia Banking School

Show Abstract | Download Original | Original Source | Check in Google Scholar

This research aims to analyze conflict management strategies implemented at PTPN IV Terantam Plantation in handling organizational conflicts, specifically those involving oil palm harvesters. Using a qualitative approach with a case study design, this research identifies types of conflicts, their causes, and their impact on productivity and working relationships. The subjects of this research consist of three main groups: management, supervisors, and harvesters. Data collection methods include direct observation, in-depth interviews, and documentation. Data analysis in this research is conducted through three main stages: data reduction, data presentation, and verification or conclusion drawing. The research results show that conflicts most often occur due to miscommunication between management and workers, workers' unawareness of their rights, and interpersonal tension among workers. The conflict management strategies used include an integrative conflict management approach through improved two-way communication, ongoing education, and a participatory clarification forum. This strategy has proven effective in building trust, increasing work motivation, and creating a conducive work environment.

Peran Kepuasan Konsumen dalam Memediasi Pengaruh Persepsi Kualitas dan Reputasi Merek terhadap Niat Pembelian Ulang Produk Sepatu Adidas di E-Commerce Nurjanah, Azyfa Muthia; Hayadi, Ilsya
Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and Banking) Vol. 11 No. 2 (2025): Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and
Publisher : STIE Indonesia Banking School

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35384/jemp.v11i2.834

Kemajuan teknologi telah mendorong peningkatan perilaku konsumen dalam berbelanja secara online, termasuk dalam industri sepatu bermerek seperti Adidas. Persaingan ini membuat perusahaan untuk memahami faktor yang mempengaruhi niat pembelian ulang. Penelitian ini bertujuan menganalisis secara menyeluruh pengaruh perceived quality, dan brand reputation terhadap repurchase intention yang dimediasi consumer satisfaction. Penelitian ini menggunakan pendekatan kuantitatif dengan menyebarkan kuesioner secara online kepada 250 responden di Indonesia, dan mengidentifikasi upaya yang harus dilakukan oleh perusahaan dalam memperbaiki produk. Selanjutnya penelitian ini menggunakan teknik purposive sampling dan data diolah dengan menggunakan Partial Least Squares Equation Modeling (PLS-SEM) melalui aplikasi SmarPLS 4.0. Hasil menyampaikan bahwa perceived quality, dan brand reputation berpengaruh positif terhadap consumer satisfaction yang kemudian memediasi pengaruh terhadap repurchase intention, sementara perceived quality tidak memiliki pengaruh langsung terhadap repurchase intention tanpa adanya mediasi. Hal ini menekankan bahwa consumer satisfaction sangat berperan penting jika akan melakukan pembelian ulang.

The Impact of Facilities and Service Quality on the Satisfaction of Hemodialysis Patients at Mitra Jatiasih Hospital Labiba, Salsabil Inas; Zaharuddin, Zaharuddin; Junaedi, Dudun
Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and Banking) Vol. 11 No. 2 (2025): Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and
Publisher : STIE Indonesia Banking School

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35384/jemp.v11i2.836

The advancement of science and technology has increased public awareness of healthy living, establishing health as a critical foundation for social and economic stability. Hospitals, therefore, play a central role in providing high-quality healthcare services that influence patient satisfaction. This study aims to analyze the influence of facilities and service quality on the satisfaction of hemodialysis patients at Mitra Jatiasih Hospital. A quantitative approach with a descriptive-correlational design was employed, involving all 72 hemodialysis patients as research subjects through total sampling. Data were collected using validated and reliable questionnaires and analyzed with multiple linear regression supported by classical assumption tests. The results showed that facilities had a significant positive effect on patient satisfaction, contributing 17.4%, while service quality also had a significant impact with a 13.2% contribution. Simultaneous testing revealed that both variables collectively accounted for 39.5% of the variation in patient satisfaction. These findings underscore that improvements in infrastructure and the quality of service delivery are critical to enhancing satisfaction among patients undergoing long-term treatment. In conclusion, the study confirms that better facilities and optimal service quality lead to higher satisfaction levels, emphasizing the need for hospital management to prioritize these areas in delivering patient-centered care.

Dinamika Kebijakan Dividen Perbankan Indonesia 2014-2023: Peran Moderasi Inflasi dan Dorongan Kinerja Keuangan Rohmadani; Afandy, Chairil; Kamaludin; Putra, Mukti Trio
Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and Banking) Vol. 11 No. 2 (2025): Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and
Publisher : STIE Indonesia Banking School

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35384/jemp.v11i2.842

Penelitian ini mengkaji pengaruh profitabilitas, likuiditas, dan pertumbuhan aset terhadap kebijakan dividen. Selain itu, penelitian ini meneliti bagaimana tingkat inflasi berperan sebagai variabel pemoderasi dalam sektor perbankan Indonesia selama periode 2014 hingga 2023. Data dikumpulkan melalui laporan tahunan, publikasi Bursa Efek Indonesia (BEI), dan basis data keuangan. Pendekatan kuantitatif digunakan dengan mengumpulkan data panel dari delapan bank yang secara konsisten terdaftar di BEI. Hubungan langsung antara variabel independen (ROE, CAR, dan AG) terhadap Dividend Payout Ratio (DPR) serta hubungan masing-masing variabel tersebut dengan inflasi diuji melalui analisis menggunakan perangkat lunak EViews, yang memadukan data cross-section dan time-series. Hasil penelitian menunjukkan bahwa profitabilitas dan pertumbuhan aset tidak berpengaruh langsung terhadap DPR, namun likuiditas berpengaruh positif dan signifikan. Tidak ditemukan bukti bahwa inflasi memoderasi hubungan antara pertumbuhan aset dan likuiditas dengan DPR, tetapi inflasi memoderasi hubungan antara DPR dan profitabilitas. Temuan ini mengindikasikan bahwa inflasi berperan sebagai penyaring sinyal dan memberikan perlindungan kebijakan bagi manajer bank dalam menetapkan dividen dengan mempertimbangkan perubahan makroekonomi.

Factors Affecting the Use of Islamic E-Wallets in Indonesia: A Technological Perspective Sadikin, Dikdik Saleh; Budhijana, Raden Bambang
Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and Banking) Vol. 11 No. 3 (2025): Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and
Publisher : STIE Indonesia Banking School

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35384/jemp.v11i3.825

The study aimed to examine the causal relationship among those variables, entitled the factors influence on e-wallet Islamic platform in Indonesia. The object of the study was customers of e-wallet digital payment with the target respondents who were in the territory of Indonesia. The data collection method in this study used an online survey or questionnaire with the SmartPLS 3.0 application tool. Analysis of the effects on the e-Wallet Digital Finance uses a Structural Equation Model (SEM) with Partial Least Square (PLS) approach. PLS is a components or variants-based structural equation model. PLS is a powerful method analysis because it is not based on assumptions, so the data does not have to follow standard distribution, and the sample size also doesn’t have to be large. The research results can be illustrated that Islamic e-wallets can be optimized through the Customer-Based Corporate Reputation Dimension; Perceived Risk; Perceived Value, and the Customer Product Adoption Proneness. From the Islamic e-wallet research result shows that Perceived Risk has no effect on Perceived Value and Perceived Risk becomes lower when the Customer-Based Corporate Reputation Dimension is well improved. These results can be advantaged for Islamic e-wallet to be introduced and recommended to wider society as the save e-wallet with lower risk.

Menghindari Merek: Pengaruh Negative Electronic Word of Mouth (NEWOM) dan Perceived Brand Betrayal pada Produk Serum Azarine Kinanti, Isnatul Agil; Purwanto, Sugeng
Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and Banking) Vol. 11 No. 3 (2025): Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and
Publisher : STIE Indonesia Banking School

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35384/jemp.v11i3.827

Penelitian ini bertujuan untuk menganalisis pengaruh Negative Electronic Word of Mouth dan Perceived Brand Betrayal terhadap Brand Avoidance pada produk serum Azarine. Metode penelitian yang digunakan adalah metode kuantitatif. Data dikumpulkan dari 110 responden menggunakan kuesioner yang disebarkan secara online menggunakan proposive sampling kepada konsumen serum Azarine. Data kemudian dianalisis menggunakan pendekatan SEM-PLS dilakukan dengan bantuan softwere Smart-PLS. Penelitian menunjukkan hasil bahwa Negative Electronic-Word of Mouth memiliki pengaruh positif dan signifikan terhadap Brand Avoidance dengan koefisien parameter sebesar 0.155 dan nilai signifikansi p-value sebesar 0.010. Hal ini juga berlaku pada variabel Perceived Brand Betrayal yang memiliki pengaruh positif dan signifikan terhadap Brand Avoidance dengan koefisien parameter sebesar 0.721 dan nilai signifikansi p-value sebesar 0.000. Temuan ini mengindikasikan bahwa paparan NEWOM dan perasaan dikhianati oleh merek berpengaruh kuat dalam menciptakan perilaku konsumen untuk menghindari merek.

The Influence of Service Quality and Employee Performance on Customer Satisfaction at the Contact Centre Unit of PT. Astra Honda Motor Jakarta Susriyati, Istiyani; Sahim, Aswin Naldi; Rohayati, Yeti
Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and Banking) Vol. 11 No. 3 (2025): Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and
Publisher : STIE Indonesia Banking School

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35384/jemp.v11i3.838

In today’s competitive business landscape, service quality and employee performance are critical determinants of customer satisfaction, especially within contact centre environments. This study investigates the simultaneous impact of service quality and employee performance on customer satisfaction at PT Astra Honda Motor’s (AHM) Contact Centre. Using a quantitative approach with descriptive and verificative methods, data were collected from 100 customers who interacted with the Contact Centre between October 2024 and January 2025. The research employed a structured questionnaire with a 5-point Likert scale and analyzed data using SPSS version 25. Results from the t-test show that both service quality and employee performance have a significant and positive partial effect on customer satisfaction. Furthermore, the F-test confirms their simultaneous influence, with a coefficient of determination (R²) of 0.214, indicating that 21.4% of the variance in customer satisfaction can be explained by the two variables. These findings are supported by previous studies and emphasize the importance of responsiveness, reliability, competence, and communication in enhancing customer experience. The study concludes that improving service delivery and empowering employees are essential strategies for increasing customer satisfaction and fostering loyalty in competitive service-driven industries like

The Impact of CSR Disclosure on Firm Financial Performance: The Mediating Role of Competitive Advantage in Indonesia's Manufacturing Sector Krisdianto, Dewa; Usman, Berto
Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and Banking) Vol. 11 No. 3 (2025): Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and
Publisher : STIE Indonesia Banking School

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35384/jemp.v11i3.846

This study examines the effect of Corporate Social Responsibility Disclosure (CSRD) on the financial performance of manufacturing companies in Indonesia, with competitive advantage as a mediating variable. The background of this research lies in the increasing importance of CSR as a strategic tool to enhance corporate value and sustainability in a highly competitive business environment. A quantitative approach with panel data regression was applied to 285 firm-year observations of companies listed on the Indonesia Stock Exchange from 2019 to 2023. Financial performance was measured using Return on Assets (ROA), Return on Equity (ROE), and Earnings per Share (EPS), while CSRD was assessed based on the Global Reporting Initiative (GRI) guidelines. Competitive advantage was measured through reputation and innovation. Data analysis was performed using Stata MP 17 to ensure efficient processing of large-scale panel data. The results show that CSRD has a consistently positive effect on all indicators of financial performance. However, the mediating role of competitive advantage reveals a negative direction, indicating that the benefits of CSR have not been fully converted into short-term financial gains. These findings reinforce the relevance of the Resource-Based View (RBV) in developing countries and emphasize the importance of managing CSR strategically to create sustainable competitive advantages.

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Home Page

OAI Link

Editorial Team

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Contact Name Arif Bahtiar

Contact Email arif.bahtiar@ibs.ac.id

Phone +628991111666

Journal Mail Official deni@ibs.ac.id

Editorial Address Jl. Kemang Raya No. 35 Kebayoran baru - Jakarta Selatan - 12730

Location Kota adm. jakarta selatan, Dki jakarta INDONESIA

Abstract

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Contact Name
Arif Bahtiar

Contact Email
arif.bahtiar@ibs.ac.id

Phone
+628991111666

Journal Mail Official
deni@ibs.ac.id

Editorial Address
Jl. Kemang Raya No. 35 Kebayoran baru - Jakarta Selatan - 12730

Location
Kota adm. jakarta selatan,

Dki jakarta

INDONESIA