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SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Published by Sekolah Tinggi Ilmu Sosial Dan Ilmu Politik Imam Bonjol
ISSN : -     EISSN : 28288130     DOI : https://doi.org/10.55850/simbol.v1i2.8
Core Subject : Education, Art, Social,
Arts Environmental Science Social Sciences Other
SIMBOL adalah Jurnal STISIP Imam Bonjol merupakan jurnal yang diterbitkan oleh Lembaga Penelitian dan Pengabdian Masyarakat Sekolah Tinggi Ilmu Sosial dan Ilmu Politik Imam Bonjol untuk Bidang Ilmu Sosial dan Ilmu Politik. SIMBOL menampung banyak isu dan permasalahan yang berkaitan dengan ilmu administrasi publik dan pemerintahan. Tujuan dari publikasi jurnal ini untuk menyebarluaskan konsep, ide dan hasil penelitian dalam ruang lingkup ilmu administrasi publik dan pemerintahan. SIMBOL berfokus kepada masalah utama pada pengembangan administrasi publik dan pemerintahan serta permasalahan sosial , yang mencakup Kebijakan dan Organisasi Sektor Publik, Reformasi Birokrasi Lokal, Tata Kelola Pemerintahan Daerah, Kolaborasi dalam Kebijakan Publik, Inovasi Pelayanan Publik, Manajemen Pemerintahan dan Sumber Daya Manusia,Pemilu dan Demokrasi, Pemerintahan Nagari atau Desa, Kajian Pemerintahan Minangkabau. SIMBOL di publikasikan pertama kalinya pada Januari 2022 secara online. Jurnal SIMBOL diterbitkan sebanyak 2 kali dalam 1 tahun. Setiap Bulan Januari dan Agustus.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 120 Documents
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Perlindungan Konsumen dalam Click Wrap Agreement sebagai Perjanjian Baku pada Platform Tokopedia ditinjau dari Asas Kesetaraan Kontraktual Nurliza Try Rahayu; Freddy Harris; Rita Alfiana
Jurnal Administrasi Publik dan Pemerintahan Vol. 5 No. 2 (2026): Vol. 5 No. 2 (2026): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v5i2.467

Abstract

This study discusses the legal status of the click wrap agreement as a standard agreement on the Tokopedia platform and consumer protection in its use from the perspective of the principle of contractual equality. This study aims to analyze the legal status of the click wrap agreement based on Article 1320 and Article 1338 of the Civil Code and Article 18 paragraph (1) of the Electronic Information and Transactions Law, and examine consumer protection from the perspective of the principle of contractual equality. The research method used is normative legal research with a statutory approach and a conceptual approach through a literature study of primary, secondary, and tertiary legal materials. The results of the study indicate that the click wrap agreement on the Tokopedia platform meets the requirements for a valid agreement and has the power to bind as an electronic contract. However, its standard nature causes consumers to not have an equal role in determining the substance of the agreement. Therefore, the existence of the Consumer Protection Law is an important instrument to guarantee the protection of consumer rights and encourage the realization of balance in contractual relations in electronic transactions.
Analisis Implementasi SIMPUS dalam Mewujudkan Akuntabilitas Pelayanan di Puskesmas Pagesangan Kota Mataram Nurul Aulia; Dr. H. Muhammad Ali, M.Si; Muhammad Aprian Jailani, S. Ap, M. Ap
Jurnal Administrasi Publik dan Pemerintahan Vol. 5 No. 2 (2026): Vol. 5 No. 2 (2026): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v5i2.471

Abstract

This study aims to analyze the implementation of the Community Health Center Management Information System (Sistem Informasi Manajemen Puskesmas/SIMPUS) policy and its contribution to service accountability at Pagesangan Community Health Center, Mataram City. This study employed a descriptive qualitative approach. Data were collected through observation, semi-structured interviews, and documentation involving the Head of the Community Health Center, SIMPUS Coordinator, health workers, registration officers, and patients. Data were analyzed through data reduction, data display, and conclusion drawing, using George C. Edward III’s policy implementation theory and Bovens’ accountability concept. The findings show that SIMPUS implementation has been carried out quite well but is not yet optimal. Communication is supported by hierarchical and horizontal coordination; resources are relatively adequate; implementers show positive disposition; and bureaucratic roles are clearly distributed. However, unstable internet connectivity, imperfect data integration with BPJS P-Care, and the absence of specific SIMPUS operational SOPs remain constraints. SIMPUS contributes to accountability by providing documented information that supports explanation and justification, enabling clarification, supplying data for monitoring and judgement, and supporting corrective follow-up. Thus, SIMPUS functions as an instrument that strengthens accountability processes rather than creating accountability by itself. Its contribution remains dependent on data quality, network stability, system integration, and organizational coordination. Keywords: Accountability, Bovens, Community Health Center, e-Puskesmas, Policy Implementation, SIMPUS
Strategy Collaborative Strategy between the Village Government and the Communication Forum (FORKOM) for MSME Empowerment in Condongcatur Village, Depok District Ref Nadar Harefa; Mei Maemunah
Jurnal Administrasi Publik dan Pemerintahan Vol. 5 No. 2 (2026): Vol. 5 No. 2 (2026): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v5i2.476

Abstract

This study aims to describe the collaborative strategy between the kalurahan government and the communication forum of micro, small, and medium enterprises (MSMEs) in empowering business actors in Kalurahan Condongcatur, Kapanewon Depok. A descriptive qualitative method was used, with data collected through in-depth interviews, participatory observation, and documentation, then analyzed through data reduction, data display, and conclusion drawing. The results indicate that collaboration between the kalurahan government and the communication forum has run reasonably well, marked by regular face-to-face dialogue through routine meetings, mutual trust built gradually between the parties, sustained commitment shown through policies on using local products and annual monitoring and evaluation, shared understanding fostered through training and technical guidance, and tangible outcomes such as partnerships with external parties and free facilitation of business legality. Nevertheless, several obstacles were identified, including limited human resource management among business actors, budget cuts, suboptimal collaboration with the kalurahan-owned enterprise, weak marketing management, limited capital, and occasional miscommunication among forum administrators. This study concludes that collaboration between the kalurahan government and the communication forum forms an important foundation for sustaining and developing micro, small, and medium enterprises at the local level, although further strengthening is still needed to achieve more optimal outcomes.
PEMBERDAYAAN MASYARAKAT BERBASIS DESA: STUDI KASUS FORUM REMBUG STUNTING DI KALURAHAN GAYAMHARJO: PEMBERDAYAAN MASYARAKAT BERBASIS DESA: STUDI KASUS FORUM REMBUG STUNTING DI KALURAHAN GAYAMHARJO David Nugraha ronggolawe; Mei Maemunah
Jurnal Administrasi Publik dan Pemerintahan Vol. 5 No. 2 (2026): Vol. 5 No. 2 (2026): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v5i2.479

Abstract

Handling stunting in toddlers requires a holistic approach that integrates medical interventions, capacity building, and active community participation. This study aims to analyze village-based community empowerment through the institutionalization of the Stunting Rembug Forum in Gayamharjo Kalurahan, Prambanan Kapanewon, Sleman Regency. Using a qualitative descriptive method with a case study approach, primary data were gathered through in-depth interviews with five key informants representing the Kalurahan Government (Kamituwo), Field Implementers (Posyandu Cadres), Health Workers (Village Midwife), Beneficiaries (Parents of Toddlers), and Community Leaders. The analytical framework applies Edi Suharto's 5P Empowerment Theory, comprising Possibility, Strengthening, Protection, Support, and Maintenance. The results show that the forum effectively executes empowerment across all dimensions. It serves as a space for citizen participation, a vehicle for nutrition education, an instrument for protecting vulnerable children through the innovative "Penting Beternak" (Reducing Stunting with Pediatricians) program, a support mechanism for APBKal budget allocation, and a means for maintaining long-term program sustainability. Nevertheless, stunting management still faces structural and cultural challenges, including village budget constraints, household economic dynamics, and traditional parenting practices. This study concludes that strengthening local institutions and implementing the integrated 5P model are crucial for achieving community independence and sustaining nutrition interventions at the village level.
Digital Government Dan Mitigasi Konflik Ruang Publik; Studi Implementasi Jogja Smart Service Di Tingkat Kemantren Jetis Kota Yogyakarta Faisal Afnan Syauqi; Mei Maemunah
Jurnal Administrasi Publik dan Pemerintahan Vol. 5 No. 2 (2026): Vol. 5 No. 2 (2026): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v5i2.480

Abstract

This study aims to analyze the implementation of the complaint feature in Jogja Smart Service in mapping public space conflicts and identifying the challenges of digital data integration in Kemantren Jetis. This study employs George C. Edward III's Policy Implementation Theory. Data were collected through in-depth interviews, observations, and documentation and were analyzed using a descriptive qualitative method. The findings indicate that, in terms of the communication indicator, the government has conducted public outreach to encourage the utilization of Jogja Smart Service; however, complaint reports are still hindered by incomplete information and incorrect location selection. Regarding the resources indicator, the implementation is supported by the availability of adequate human resources, facilities, authority, and information. For the disposition indicator, the implementers demonstrate commitment, responsibility, and responsiveness in following up every complaint through effective coordination among officers. Meanwhile, under the bureaucratic structure indicator, the implementation is supported by clear standard operating procedures and a well-defined division of responsibilities, enabling the complaint-handling process to be carried out systematically and in a coordinated manner. This study concludes that the implementation of the Jogja Smart Service complaint feature has performed reasonably well in supporting the mitigation of public space conflicts. However, improving the quality of complaint information submitted by the public remains necessary to enhance the effectiveness of digital complaint management.
Transformasi Layanan Administrasi Kemahasiswaan Berbasis Self-Service : Upaya Menuju Digital Kampus di STISIP Imam Bonjol Bunga Bhakti; David Saputra; Bobi Rizki Ananda
Jurnal Administrasi Publik dan Pemerintahan Vol. 5 No. 2 (2026): Vol. 5 No. 2 (2026): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v5i2.483

Abstract

This study aims to analyze the transformation of student administrative services at STISIP Imam Bonjol, transitioning from a conventional counter based service model to a self-service digital system. This research employs a literature review approach. Data collected by concepts and relevant studies to self-service technology, e-government, and digital transformation in the college. These concepts serve as a theoretical foundation to examine the driving factors behind self-service implementation, the emerging challenges, and the achievable outcomes in relatively small scale private campus. The findings reveal that self-service administrative systems can accelerate service delivery, enhance information transparency, and driving student satisfaction. Successful implementation necessitates adequate infrastructural support, user digital literacy, institutional commitment, and effective change management. Due to resource constraints, a phased and priority based digital transformation is more appropriate for STISIP Imam Bonjol than a rapid, comprehensive system overhaul. This strategy serves as a realistic step toward realizing a digital campus at STISIP Imam Bonjol.
IMPLEMENTASI PROGRAM KELUARGA HARAPAN (PKH) DALAM MENINGKATKAN KESEJAHTERAAN MASYARAKAT DI KENAGARIAN SITUJUAH GADANG Irsa Dui’lbad; Yohanis; Berian Hariadi
Jurnal Administrasi Publik dan Pemerintahan Vol. 5 No. 2 (2026): Vol. 5 No. 2 (2026): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v5i2.484

Abstract

This study employs a qualitative descriptive approach, providing a comprehensive analysis based on data gathered through observations, interviews, and documentation. The findings indicate that program communication operates effectively through socialization, regular Family Capacity Building Meetings (P2K2), and online platforms, despite uneven community participation. Human resources and facilities are deemed adequate, with facilitators actively providing education and continuous monitoring. The disposition of both implementers and beneficiaries is generally positive, although some Beneficiary Families (KPM) remain reluctant to undergo independent graduation. The bureaucratic structure functions in accordance with existing regulations and effectively supports coordination among relevant stakeholders. Overall, the Family Hope Program (PKH) in Kenagarian Situjuah Gadang has yielded a positive impact on improving access to education, healthcare, and the general welfare of the beneficiaries. However, there is a need to enhance awareness regarding independent graduation and to optimize attendance during socialization sessions.
TRANSFORMASI DIGITAL LAYANAN PUBLIK: EFEKTIVITAS PENGGUNAAN APLIKASI MARAWA DALAM ADMINISTRASI KEPENDUDUKAN DI KABUPATEN SOLOK Bobi Rizki Ananda; Ria Ariany; Bunga Bhakti Tama; Roni Ekha Putera; Ichsan Kabullah
Jurnal Administrasi Publik dan Pemerintahan Vol. 5 No. 2 (2026): Vol. 5 No. 2 (2026): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v5i2.485

Abstract

This study examines the digital transformation of public services through the effectiveness of the Marawa application, a WhatsApp-based innovation used by the Population and Civil Registration Office (Disdukcapil) of Solok Regency to deliver population administration documents. Using a qualitative descriptive approach with interviews, documentation, and field observation, the study applies the organizational effectiveness theory of goal attainment, integration, and adaptation to assess the application's performance. The findings show that Marawa, together with its complementary innovations (Marawa Nagari, Stempel Cap Pos, One For Eleven, and Predator), remains effective at present, as reflected in Solok Regency's ranking as the top-performing regency in Sumatra and 21st nationally in the 2024 Ombudsman public service compliance assessment, as well as the Pelayanan Prima award from the Ministry of Administrative and Bureaucratic Reform in 2024. The service continues to expand in reach and integration, although challenges remain in network reliability, public socialization, and the absence of permanent regulation.
MANAJEMEN PELAYANAN PUBLIK PADA PEMERINTAHAN NAGARI KOTO BARU KECAMATAN KUBUNG KABUPATEN SOLOK TAHUN 2023 Nofri Hendri Nofri Hendri; Roni Ekha Putera
Jurnal Administrasi Publik dan Pemerintahan Vol. 5 No. 2 (2026): Vol. 5 No. 2 (2026): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v5i2.490

Abstract

This research is motivated by the suboptimal quality of public services at the nagari government level, specifically in the Koto Baru Nagari Government, Kubung District, Solok Regency. Although Koto Baru Nagari is the only nagari in Solok Regency that features an integrated vehicle registration (SAMSAT) service unit at the nagari office, in practice, several fundamental issues persist, such as uncertainty in service delivery duration, low employee discipline, suboptimal administrative and facility management, and a lack of apparatus responsiveness in meeting community needs. This study aims to describe and analyze Public Service Management in the Koto Baru Nagari Government using the management functions perspective proposed by George R. Terry, encompassing planning, organizing, actuating, and controlling. This research employs a qualitative descriptive method, with data collected through in-depth interviews with 19 informants, direct observation, and documentation studies. Data validity was tested using source triangulation techniques. The findings indicate that: (1) Planning has not been fully supported by adequate Standard Operating Procedures (SOPs) or well-internalized goal setting; (2) Organizing still faces constraints regarding limited human resources and staff placement that does not fully align with competencies and workload; (3) Actuating is not yet fully effective, A lack of access to relevant training programs, combined with an organizational culture that does not yet fully support professional development, are factors hindering efforts to enhance the capacity of *nagari* officials. (4) Controlling, The evaluation mechanism for public service performance has not been formally and periodically institutionalized. Evaluations tend to be conducted ad hoc or reactively.
STRATEGI PEMBANGUNAN KOTA BERKELANJUTAN MELALUI INOVASI TATA KELOLA LINGKUNGAN DI KOTA SURABAYA M.Noer Falaq Falaq
Jurnal Administrasi Publik dan Pemerintahan Vol. 5 No. 2 (2026): Vol. 5 No. 2 (2026): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v5i2.477

Abstract

Surabaya has emerged as a pioneer in sustainable urban management in Indonesia through integrated environmental policies, community involvement, and green infrastructure development. This study aims to analyze the implementation of sustainable city strategies in Surabaya, focusing on the synergy between local governance, public participation in the "Kampung Green and Clean" program, waste management innovations, and green open space expansion. Using a qualitative descriptive approach, data were gathered through document analysis, field observations, and in-depth interviews with key stakeholders. The results indicate that Surabaya's success in achieving sustainable urban development lies in its decentralized environmental governance, economic incentives for waste recycling, and strategic integration of Smart City systems with eco-friendly public transport. However, challenges regarding suburban sprawl, air pollution, and climate change resilience remain. This study contributes to the literature by offering a replication model for medium-to-large cities in developing countries aiming to align local urban management with Sustainable Development Goal 11..

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