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The impact of service quality and employee discipline on customer satisfaction at the Karanganyar Regency Public Service Mall Arini, Lupita; Sawiji, Hery
JIKAP (Jurnal Informasi dan Komunikasi Administrasi Perkantoran) Vol 9, No 3 (2025): Mei
Publisher : Program Studi Pendidikan Administrasi perkantoran FKIP UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jikap.v9i3.102690

Abstrak: Tujuan dari penelitian ini adalah untuk (1) mengetahui pengaruh kualitas pelayanan terhadap kepuasan pelanggan di Mal Pelayanan Publik Kabupaten Karanganyar, (2) mengetahui pengaruh disiplin kerja terhadap kepuasan pelanggan di Mal Pelayanan Publik Kabupaten Karanganyar, (3) mengetahui pengaruh kualitas pelayanan dan disiplin kerja secara simultan terhadap kepuasan pelanggan di Mal Pelayanan Publik Kabupaten Karanganyar. Penelitian ini merupakan penelitian kuantitatif. Adapun untuk penentuan sampel dilakukan dengan menggunakan teknik pengambilan sampel yaitu accidental samplimg dengan jumlah sampel sebanyak 80 orang pelanggan yang diperoleh berdasarkan perhitungan menggunakan rumus Slovin. Hasil penelitian membuktikan bahwa: (1) terdapat pengaruh positif dan signifikan kualitas pelayanan terhadap kepuasan pelanggan di Mal Pelayanan Publik Kabupaten Karanganyar. Hal ini dibuktikan dengan hasil perhitungan nilai thitung (8,398) > ttabel (1,991) dan nilai signifikansi 0,000 < 0,05; (2) terdapat pengaruh positif dan signifikan disiplin kerja terhadap kepuasan pelanggan di Mal Pelayanan Publik Kabupaten Karanganyar. Hal ini dibuktikan dengan hasil perhitungan nilai thitung (3,456) > ttabel (1,991) dan nilai signifikansi 0,001 < 0,05; (3) terdapat pengaruh positif dan signifikan kualitas pelayanan dan disiplin kerja secara simultan terhadap kepuasan pelanggan di Mal Pelayanan Publik Kabupaten Karanganyar. Hal ini dibuktikan dengan nilai Fhitung (121,839) > Ftabel (3,114) dengan nilai signifikansi 0,000 < 0,05. Kata kunci : kuantitatif; kesesuaian harapan; ketepatan waktu; mutu pelayanan Abstract: The aim of study is to (1) determine the effect of service quality on customer satisfaction at Public Service Malls in Karanganyar Regency, (2) determine the effect of work discipline on customer satisfaction at Public Service Malls in Karanganyar Regency, (3) determine the effect of service quality and work discipline simultaneously on customer satisfaction at Public Service Malls in Karanganyar Regency. This study is a quantitative study. Meanwhile, the sample determination was carried out using a sampling technique, namely accidental sampling with a sample size of 80 customers obtained based on calculations using the Slovin formula. The results of the study proved that: (1) there is a positive and significant influence of service quality on customer satisfaction at the Karanganyar Regency Public Service Mall. This is evidenced by the results of the calculation of the tvalue (8.398) > ttable (1.991) and a significance value of 0.000 < 0.05; (2) there is a positive and significant influence of work discipline on customer satisfaction at the Karanganyar Regency Public Service Mall. This is evidenced by the results of the calculation of the tvalue (3.456) > ttable (1.991) and a significance value of 0.001 < 0.05; (3) there is a positive and significant influence of service quality and work discipline simultaneously on customer satisfaction at the Karanganyar Regency Public Service Mall. This is proven by the Fvalue value (121.839) > Ftable (3.114) with a significance value of 0.000 < 0.05. The results of this study indicate a joint effective contribution value of 0.760 or 76%, while the remaining 24% is influenced by other factors not examined in this study. Keywords : conformity to expectations; punctuality; quality of service; quantitative

PENGELOLAAN ARSIP DINAMIS PADA BAGIAN BARANG MILIK NEGARA (BMN) UNIVERSITAS SEBELAS MARET SURAKARTA Prasetyani, Fina; Ninghardjanti, Patni; Susilowati, Tutik
JIKAP (Jurnal Informasi dan Komunikasi Administrasi Perkantoran) Vol 6, No 2 (2022): Mei
Publisher : Program Studi Pendidikan Administrasi perkantoran FKIP UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jikap.v6i2.54854

The purpose of this study was to determine (1) the management of dynamic archives at the BMN UNS office; (2) Problems that arise; and (3) Efforts are made to overcome the problems that arise. This research is a case study qualitative research, with primary data sources from observations and interviews with BMN office employees, for secondary data from field documentation. The sample uses the snowball sampling technique that the researcher assigns one of the BMN employees as a key informant then asks for advice from other informants related to research. Data analysis used in this research interactive data analysis techniques in three stages, namely data reduction, data presentation, and drawing conclusions. The results show (1) the management of dynamic archives at the BMN office includes the creation of archives, the use of archives, maintenance and security of archives, shrinkage and destruction of archives; (2) Obstacles in the form of the absence of experts in the field of archives, lack of understanding of archives, lack of socialization of the archive management system, and the classification of types of letters that are still lacking in detail; (3) Efforts to overcome these obstacles include appointing a special employee who handles archives, attends training, socializes the results of the training, and if no appropriate letter classification is found, the closest classification is entered.

Effects of organizational experience and emotional intelligence on public speaking skills Andrian, Ilyas Faiz; Susilowati, Tutik
JIKAP (Jurnal Informasi dan Komunikasi Administrasi Perkantoran) Vol 9, No 4 (2025): Juli
Publisher : Program Studi Pendidikan Administrasi perkantoran FKIP UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jikap.v9i4.102320

Abstrak: Penelitian ini bertujuan untuk mengetahui: (1) pengaruh pengalaman organisasi terhadap kemampuan public speaking. (2) pengaruh kecerdasan emosional terhadap kemampuan public speaking, (3) pengaruh pengalaman organisasi dan kecerdasan emosional terhadap kemampuan public speaking. Penelitian ini merupakan penelitian kuantitatif dengan desain asosiatif kausal. Sumber data yang digunakan yaitu data primer. Populasi dalam penelitian ini yakni 109 orang. Teknik pengambilan sampel dilakukan dengan stratified random sampling yaitu sampling strata. Pengumpulan data dilakukan dengan penyebaran angket kuesioner. Teknik analisis data yang digunakan yaitu regresi logistik multinomial. Hasil penelitian menunjukan bahwa: (1) terdapat pengaruh yang signifikan pengalaman organisasi terhadap kemampuan public speaking (sign 0,000), (2) terdapat pengaruh secara simultan kecerdasan emosional terhadap kemampuan public speaking (sign 0,003), dan (3) terdapat pengaruh yang signifikan antara pengalaman organisasi dan kecerdasan emosional terhadap kemampuan public speaking (sign 0,000). Koefisien determinasi R Square sebesar 0,407 yang berarti bahwa 40,7% kemampuan public speaking (Y) dipengaruhi oleh variabel pengalaman organisasi (X1), dan sisanya sebanyak 59,3% dipengaruhi oleh variabel lain diluar penelitian. Kata kunci: keaktifan berorganisasi; kemampuan berbicara; mengelola emosiAbstract: This study examined: (1) the influence of organizational experience on public speaking skills, (2) the influence of emotional intelligence on public speaking skills, and (3) the combined influence of organizational experience and emotional intelligence on public speaking skills. We employed a quantitative approach with causal associative design using primary data. The population consisted of 109 individuals, with stratified random sampling used for sample selection. Data were collected through questionnaire surveys and analyzed using multinomial logistic regression. Results indicated that: (1) organizational experience had a significant influence on public speaking skills (p < .001), (2) emotional intelligence had a significant influence on public speaking skills (p = .003), and (3) organizational experience and emotional intelligence together had a significant influence on public speaking skills (p < .001). The coefficient of determination (R²) was 0.407, indicating that 40.7% of public speaking skills variance was explained by organizational experience and emotional intelligence variables, while the remaining 59.3% was influenced by other variables not examined in this study. Keywords: managing emotions; organizational involvement; speaking skills

Peer environment and self-motivation influence on students' learning behavior Costa, Muhammad Efendy Dela; Susilowati, Tutik
JIKAP (Jurnal Informasi dan Komunikasi Administrasi Perkantoran) Vol 9, No 6 (2025): November
Publisher : Program Studi Pendidikan Administrasi perkantoran FKIP UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jikap.v9i6.105447

Abstrak: Penelitian ini bertujuan untuk mengetahui pengaruh lingkungan pergaulan dan motivasi diri terhadap perilaku belajar mahasiswa Program Studi Pendidikan Administrasi Perkantoran FKIP UNS. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei dan teknik analisis regresi linier berganda. Sampel berjumlah 170 mahasiswa aktif dari angkatan 2021 hingga 2023 yang diambil dengan teknik proportionate stratified random sampling. Instrumen pengumpulan data berupa angket tertutup menggunakan skala Likert yang telah diuji validitas dan reliabilitasnya. Hasil penelitian menunjukkan bahwa lingkungan pergaulan dan motivasi diri berpengaruh secara positif dan signifikan terhadap perilaku belajar mahasiswa, baik secara parsial maupun simultan. Hasil penelitian menunjukkan bahwa lingkungan pergaulan dan motivasi diri bepengaruh secara positif dan signifikan terhadap perilaku belajar mahasiswa, baik secara parsial maupun simultan. Secara parsial, lingkungan pergaulan (X1) memiliki pengaruh signifikan terhadap perilaku belajar dengan nilai t hitung sebesar 2,959 dan signifikansi 0,004 (< 0,05), sedangkan motivasi diri (X2) juga berpengaruh signifikan dengan t hitung sebesar 2,130 dan signifikansi 0,035 (< 0,05). Secara simultan, kedua variabel bebas tersebut memberikan pengaruh signifikan terhadap perilaku belajar mahasiswa dengan nilai F hitung sebesar 8,715, signifikansi 0,000 (< 0,05), dan nilai R Square sebesar 0,095, yang berarti 9,5% perubahan perilaku belajar mahasiswa dapat dijelaskan oleh lingkungan pergaulan dan motivasi diri. Dari kontribusi relatif, lingkungan pergaulan memberikan pengaruh lebih besar yaitu sebesar 62,82%, sementara motivasi diri sebesar 37,18%. Kata kunci: interaksi sosial; kinerja akademik; mahasiswa sarjana; pendidikan tinggi; regresi linier bergandaAbstract: This study examines the influence of peer environment and self-motivation on the learning behavior of students in the Office Administration Education Study Program, Faculty of Teacher Training and Education, Universitas Sebelas Maret. A quantitative approach was employed using survey methodology and multiple linear regression analysis. The sample comprised 170 active students from the 2021 to 2023 cohorts, selected through proportionate stratified random sampling. Data were collected using a validated and reliable closed-ended questionnaire based on a five-point Likert scale. The results demonstrate that both peer environment and self-motivation exert positive and significant influences on students' learning behavior, both individually and collectively. Partial analysis revealed that peer environment (X1) significantly influences learning behavior (t = 2.959, p = .004), while self-motivation (X2) also demonstrates significant influence (t = 2.130, p = .035). Simultaneous analysis indicated that both independent variables significantly affect learning behavior (F = 8.715, p < .001). The coefficient of determination (R² = .095) indicates that 9.5% of the variance in learning behavior can be explained by peer environment and self-motivation. Regarding relative contribution, peer environment accounts for a larger proportion of influence (62.82%), while self-motivation contributes 37.18%. Keywords: academic performance; higher education; multiple linear regression; social interaction; undergraduate students

Factors influencing miscommunication among employees: a case study at PT X Luthfia, Alya; Wolor, Christian Wiradendi; Utari, Eka Dewi
JIKAP (Jurnal Informasi dan Komunikasi Administrasi Perkantoran) Vol 9, No 3 (2025): Mei
Publisher : Program Studi Pendidikan Administrasi perkantoran FKIP UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jikap.v9i3.102488

Abstrak: Penelitian ini bertujuan untuk menganalisis faktor-faktor utama yang menyebabkan terjadinya miskomunikasi antar rekan kerja di PT X. Peneliti menggunakan pendekatan deskriptif kualitatif dan studi kasus. Teknik pengumpulan data melalui observasi, dokumentasi, serta wawancara mendalam dengan karyawan di PT X. Tujuan dari penelitian ini adalah untuk mengetahui penyebab miskomunikasi, dampak miskomunikasi, serta pola komunikasi yang berkaitan dengan terjadinya miskomunikasi antar rekan kerja di perusahaan. Berdasarkan hasil penelitian, ditemukan bahwa penyebab utama miskomunikasi adalah perbedaan gaya komunikasi, kurangnya kejelasan dalam penyampaian pesan, serta terbatasnya media komunikasi yang digunakan. Dampak dari miskomunikasi ini yaitu penurunan produktivitas kerja, kesalahpahaman, hingga munculnya konflik antarpribadi. Penelitian ini juga mengidentifikasi beberapa hambatan komunikasi seperti ambiguitas bahasa dan pola komunikasi yang pasif. Rekomendasi yang disarankan meliputi peningkatan sistem komunikasi internal, pelatihan komunikasi bagi karyawan, dan mendorong adanya umpan balik terbuka antarpegawai. Kata kunci: indonesia; instansi x; karyawan; komunikasi kerjaAbstract: This research aims to analyze the main factors that cause miscommunication between coworkers at PT X. The researcher used a descriptive qualitative approach and case study, namely through observation, documentation, and in-depth interviews with employees at PT X. The purpose of this research is to find out the causes of miscommunication, the impact of miscommunication, and communication patterns related to the occurrence of miscommunication between coworkers in the company. Based on the results of the research, it was found that the main causes of miscommunication are differences in communication styles, lack of clarity in delivering messages, and limited communication media used. The impact of this miscommunication is a decrease in work productivity, misunderstanding, and the emergence of interpersonal conflict. This study also identified several communication barriers such as language ambiguity and passive communication patterns. Recommendations include improving the internal communication system, communication training for employees, and encouraging open feedback between employees. Keywords : agency x; employee; indonesia; work communication

Flipped learning implementation to improve student learning outcomes in office management fundamentals Wandira, Intan Cahya; Sawiji, Hery
JIKAP (Jurnal Informasi dan Komunikasi Administrasi Perkantoran) Vol 10, No 1 (2026): Januari
Publisher : Program Studi Pendidikan Administrasi perkantoran FKIP UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jikap.v10i1.104861

Abstrak: Penelitian ini bertujuan untuk mengetahui implementasi model pembelajaran flipped learning dalam meningkatkan hasil belajar siswa pada mata pelajaran Dasar-Dasar Manajemen Perkantoran dan Layanan Bisnis. Penelitian menggunakan pendekatan Penelitian Tindakan Kelas (PTK) sebanyak dua siklus. Sumber data berasal dari hasil belajar siswa, guru mata pelajaran, siswa kelas 10 MPLB 1, dan dokumen pendukung. Teknik pengumpulan data dilakukan melalui tes, observasi, dan wawancara. Data dianalisis dengan teknik reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa penerapan flipped learning berjalan efektif melalui penyampaian materi berupa video pembelajaran yang diakses siswa sebelum pembelajaran tatap muka. Rata-rata nilai siswa meningkat dari 61% pada pra tindakan, menjadi 72% pada siklus I, dan 85% pada siklus II. Model ini juga meningkatkan keaktifan dan keterlibatan siswa selama proses pembelajaran. Kata kunci: Inovasi Model Pembelajaran; Penelitian Tindakan Kelas; Video Pembelajaran Abstract: This study aimed to investigate the implementation of the flipped learning model in improving student learning outcomes in the subject of Office Management and Business Services Fundamentals. The research employed Classroom Action Research (CAR) conducted over two cycles. Data sources included student learning outcomes, subject teachers, Grade 10 MPLB 1 students, and supporting documents. Data were collected through tests, observations, and interviews, then analyzed using data reduction, data display, and conclusion drawing techniques. The findings demonstrate that flipped learning was effectively implemented through instructional videos accessed by students prior to face-to-face sessions. Student average scores increased from 61% in the pre-action phase to 72% in Cycle I and 85% in Cycle II. This model also enhanced student engagement and active participation throughout the learning process. Keywords: Classroom Action Research; Instructional Video; Learning Model Innovation

Peran humas dalam menjalin kemitraan dengan DUDI di SMK Boedi Oetomo 2 Gandrungmangu Kabupaten Cilacap Kurniasih, Windhi; Indrawati, Cicilya Dyah Sulistyaningrum; Susantiningrum, Susantiningrum
JIKAP (Jurnal Informasi dan Komunikasi Administrasi Perkantoran) Vol 9, No 1 (2025): Januari
Publisher : Program Studi Pendidikan Administrasi perkantoran FKIP UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jikap.v9i1.86361

Abstrak: Penelitian ini bertujuan untuk: (1) mengetahui peran humas dalam menjalin kemitraan dengan DUDI di SMK Boedi Oetomo 2 Gandrungmangu, (2) mengetahui kendala yang dihadapi humas dalam menjalin kemitraan dengan DUDI, dan (3) mengetahui upaya yang dilakukan oleh humas untuk mengatasi kendala dalam menjalin kemitraan dengan DUDI. Penelitian ini menggunakan pendekatan kualitatif dengan metode studi kasus.Teknik pengambilan sampel menggunakan teknik purposive sampling dan snowball sampling. Teknik pengumpulan data yaitu wawancara mendalam, observasi dan analisis dokumen. Teknik uji validitas data menggunakan triangulasi sumber dan triangulasi metode dan dianalisis menggunakan teknik analisis data interaktif model Miles dan Huberman. Hasil penelitian diperoleh: (1) Humas menjalankan peranannya sebagai communicator, relationship, back-up management dan good image maker dalam menjalin kemitraan dengan DUDI, (2) kendala dalam menjalin kemitraan dengan DUDI yaitu tidak adanya penyusunan perencanaan yang sistematis dan kurangnya evaluasi kemitraan serta kendala waktu, (3) upaya yang dilakukan guna mengatasi kendala tersebut yaitu membuat sistem perencanaan program kemitraan yang sistematis dan rutin melakukan evaluasi pelaksanaan kemitraan serta mengatur agenda dan jadwal kunjung dengan DUDI. Kata kunci: DUDI; hubungan masyarakat; sekolah menengah kejuruan (SMK)Abstract: The purpose of this study were: (1) to know the role of public relations in establishing partnerships with DUDI at SMK Boedi Oetomo 2 Gandrungmangu, (2) knowing the obstacles experienced by public relations in establishing partnerships with DUDI, and (3) knowing the solutions made by public relations to overcome obstacles in establishing partnerships with DUDI. This research used to qualitative research method with a case study approach. The data sources are informant, place and events, and documents. The sampling technique used purposive sampling and snowball sampling. The data collection techniques are in dept interview, observations, and document analysis. The data validity test technique in this study is source triangulations and method triangulation. The results of the study obtained: (1) Public Relations performs its role as a communicator, relationship, back up management and good image maker in establishing partnerships with DUDI, (2) obstacles in establishing partnerships with DUDI, namely the absence of systematic planning, lack of effectiveness in evaluating partnerships and time constraints, (3) efforts made to overcome these obstacles are to create a systematic partnership program planning system, routinely evaluate the implementation of partnerships and set the agenda and schedule of visits with DUDI.Keywords: DUDI; public relations; vocational school

Pengaruh disiplin kerja dan lingkungan kerja terhadap kinerja karyawan di Dinas Kearsipan dan Perpustakaan Karanganyar Marchelia, Dhani Christy; Sawiji, Hery; Winarno, Winarno
JIKAP (Jurnal Informasi dan Komunikasi Administrasi Perkantoran) Vol 8, No 4 (2024): Juli
Publisher : Program Studi Pendidikan Administrasi perkantoran FKIP UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jikap.v8i4.77804

Abstrak: Penelitian ini bertujuan untuk (1) mengetahui pengaruh disiplin kerja terhadap kinerja karyawan di Dinas Kearsipan dan Perpustakaan Kabupaten Karanganyar. (2) mengetahui pengaruh lingkungan kerja terhadap kinerja karyawan di Dinas Kearsipan dan Perpustakaan Kabupaten Karanganyar, dan (3) mengetahui pengaruh disiplin kerja dan lingkungan kerja secara bersama-sama terhadap kinerja karyawan di Dinas Kearsipan dan Perpustakaan Kabupaten Karanganyar. Penelitian ini menggunakan metode penelitian deskriptif kuantitatif. Teknik pengumpulan data penelitian ini menggunakan angket secara offline.Populasi yang digunakan seluruh karyawan Di Dinas Kearsipan Dan Perpustakaan Kabupaten Karanganyar yaitu sebanyak 56 karyawan dengan menggunakan teknik pengambilan data yaitu teknik nonprobability sampling dan menggunakan pendekatan sampling jenuh. Analisis data pada penelitian ini menggunakan program SPSS 24. Teknik uji validitas yang digunakan adalah korelasi product moment dan uji reliabilitas menggunakan cronbach’s alpha. Teknik analisis data penelitian ini menggunakan analisis statistik deskriptif, analisis regresi linear berganda, uji t, dan uji F.Keywords : kedisiplinan profesional; kinerja karyawan;lingkungan kerjaAbstract: This study aims to (1) identify the effect of work discipline on employee performance at the Karanganyar Regency Archives and Library Office. (2) knowing the effect of the working environment on the performance of employees at the Karanganyar Regency Archives and Library, and (3) knowing the effect of working discipline and working environment together on employee performance at the Karanganyar Regency Archives and Library. This study used a descriptive quantitative research method. This research data collection technique uses offline quantifiers.The population used by all employees at the Karanganyar Regency Archives and Library Office is 56 employees using data retrieval techniques, which are nonprobability sampling techniques and using a saturated sampling approach. Analysis of the data in this study using the SPSS 24 program. Validity test techniques used are product moment correlation and reliability tests using cronbach's alpha. This research data analysis technique uses descriptive statistical analysis, multiple linear regression analysis, tests, and F tests.Keywords : employee performance; work discipline; work environment

Self-efficacy and interpersonal communication effects on teaching readiness of pre-service office administration teachers Febriana, Dea Pungky; Sawiji, Hery
JIKAP (Jurnal Informasi dan Komunikasi Administrasi Perkantoran) Vol 9, No 2 (2025): Maret
Publisher : Program Studi Pendidikan Administrasi perkantoran FKIP UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jikap.v9i2.100106

Abstrak: Penelitian ini bertujuan untuk mengetahui pengaruh self efficacy dan komunikasi interpersonal terhadap kesiapan mengajar mahasiswa PLP Program Studi Pendidikan Administrasi Perkantoran FKIP UNS Angkatan 2021 baik secara simultan maupun parsial. Penelitian ini menggunakan pendekatan kuantitatif kausalitas. Populasi berjumlah 81 mahasiswa. Sampel penelitian menggunakan teknik sampling jenuh. Teknik pengumpulan data menggunakan angket. Teknik Analisis data menggunakan teknik analisis regresi linear berganda dengan bantuan IBM SPSS Statistic 26. Hasil penelitian menunjukan bahwa: (1) terdapat pengaruh positif dan signifikan self efficacy terhadap kesiapan mengajar mahasiswa PLP dengan nilai thitung > ttabel (6,143 > 1,665) dan nilai signifikasi pada self efficacy sebesar 0,00 < 0,05; (2) terdapat pengaruh yang positif dan signifikan komunikasi interpersonal terhadap kesiapan mengajar mahasiswa PLP dengan nilai thitung > ttabel (6,750 > 1,665) dan nilai signifikasi pada komunikasi interpersonal sebesar 0,00 < 0,05; (3) terdapat pengaruh positif dan signifikan self efficacy dan komunikasi interpersonal secara bersama-sama terhadap kesiapan mengajar mahasiswa PLP dengan nilai Fhitung > Ftabel (229,47 > 3,11) dan nilai signifikasi sebesar 0,00 < 0,05. Persamaan regresi penelitian adalah Ŷ =0,207+0,487 X1+0,500 X2 dengan nilai R2 sebesar 0,855. Kontribusi self efficacy dan komunikasi interpersonal secara bersama-sama sebesar 85,5% dan sisanya dipengaruhi variabel lain yang tidak termasuk dalam penelitian. Keywords: efikasi diri; komunikasi interpersonal; kesiapan mengajar Abstract: This research aims to determine the influence of self-efficacy and interpersonal communication on teaching readiness among Pengenalan Lingkungan Persekolahan (PLP) students of the Office Administration Education Program, Faculty of Teacher Training and Education, Universitas Sebelas Maret (UNS), Class of 2021, both simultaneously and partially. The study employed a quantitative causal approach. The population consisted of 81 students. Saturated sampling technique was utilized for sample selection. Data were collected through questionnaires and analyzed using multiple linear regression analysis with IBM SPSS Statistics 26. The results indicate that: (1) there is a positive and significant influence of self-efficacy on teaching readiness among PLP students, evidenced by t-calculated > t-table (6.143 > 1.665) with a significance value of 0.00 < 0.05; (2) there is a positive and significant influence of interpersonal communication on teaching readiness among PLP students, evidenced by t-calculated > t-table (6.750 > 1.665) with a significance value of 0.00 < 0.05; (3) there is a positive and significant simultaneous influence of self-efficacy and interpersonal communication on teaching readiness among PLP students, evidenced by F-calculated > F-table (229.47 > 3.11) with a significance value of 0.00 < 0.05. The regression equation is Ŷ = 0.207 + 0.487X₁ + 0.500X₂ with an R² value of 0.855. Self-efficacy and interpersonal communication together contribute 85.5% to teaching readiness, while the remainder is influenced by other variables not included in this study. Keywords: self efficacy; interpersonal communication; teaching readiness

Peer influence and self-regulation as determinants of learning discipline among vocational high school students Mawardani, Ardelia; Ninghardjanti, Patni
JIKAP (Jurnal Informasi dan Komunikasi Administrasi Perkantoran) Vol 10, No 3 (2026): Mei
Publisher : Program Studi Pendidikan Administrasi perkantoran FKIP UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jikap.v10i3.117752

Abstrak Penelitian ini dilatarbelakangi oleh rendahnya kedisiplinan belajar siswa kelas X Jurusan Manajemen Perkantoran dan Layanan Bisnis di SMK Negeri 1 Banyudono. Berdasarkan data prapenelitian, 58% siswa melakukan pelanggaran disiplin, seperti terlambat masuk kelas, terlambat mengumpulkan tugas, dan menggunakan gawai untuk hal di luar pembelajaran. Penelitian ini bertujuan menganalisis (1) pengaruh teman sebaya terhadap kedisiplinan belajar; (2) pengaruh regulasi diri terhadap kedisiplinan belajar; dan (3) pengaruh teman sebaya dan regulasi diri secara simultan terhadap kedisiplinan belajar. Penelitian ini menggunakan metode kuantitatif dengan pendekatan asosiatif kausal. Sampel ditentukan dengan teknik sampel jenuh sebanyak 70 siswa. Data dikumpulkan melalui angket tertutup berbentuk skala Likert modifikasi yang telah diuji validitas dan reliabilitasnya. Hasil analisis regresi linear berganda menunjukkan bahwa teman sebaya tidak berpengaruh signifikan terhadap kedisiplinan belajar (t = 1,358; p = 0,179), sedangkan regulasi diri berpengaruh signifikan (t = 5,447; p < 0,001). Secara simultan, teman sebaya dan regulasi diri berpengaruh signifikan terhadap kedisiplinan belajar (F(2, 67) = 22,023; p < 0,001). Nilai R² sebesar 0,397 menunjukkan bahwa teman sebaya dan regulasi diri menjelaskan 39,7% variansi kedisiplinan belajar. Temuan ini memberikan kontribusi praktis bagi SMK untuk memprioritaskan penguatan regulasi diri siswa sebagai strategi utama peningkatan kedisiplinan belajar menuju kesiapan kerja di dunia industri. Kata kunci : disiplin belajar, regulasi diri, sekolah kejuruan, teman sebaya Abstract Learning discipline is a critical determinant of academic success and work readiness, yet it remains low among vocational students. This study examined the effects of peer influence and self-regulation on the learning discipline of tenth-grade students in the Office Management and Business Services program at a public vocational high school in Indonesia, where preliminary data showed that 58% of students engaged in disciplinary violations. A quantitative, causal-associative design was employed. Through saturated sampling, 70 students completed a validated closed questionnaire based on a modified four-point Likert scale, and the data were analyzed using multiple linear regression. Peer influence did not significantly affect learning discipline (t = 1.358, p = .179), whereas self-regulation had a strong, significant effect (t = 5.447, p < .001). Jointly, the two predictors significantly explained learning discipline, F(2, 67) = 22.023, p < .001, accounting for 39.7% of its variance (R² = .397), with self-regulation contributing far more (34.62%) than peer influence (5.04%). These findings indicate that learning discipline in vocational settings is driven primarily by internal regulatory capacity rather than peer dynamics, suggesting that schools should prioritize strengthening students’ self-regulation as the principal strategy for improving discipline and industrial work readiness. Keywords: learning discipline; peer influence; self-regulation; vocational education; multiple regression

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Contact Name
Anton Subarno

Contact Email
antonsubarno@fkip.uns.ac.id

Phone
+6281329027365

Journal Mail Official
jikap@fkip.uns.ac.id

Editorial Address
Pendidikan Administrasi Perkantoran FKIP UNS Gedung B Lantai 1 FKIP UNS, Jl. Ir, Sutami, No.36A Kentingan Surakarta

Location
Kota surakarta,

Jawa tengah

INDONESIA

Abstract

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Anton Subarno

Contact Email antonsubarno@fkip.uns.ac.id

Phone +6281329027365

Journal Mail Official jikap@fkip.uns.ac.id

Editorial Address Pendidikan Administrasi Perkantoran FKIP UNS Gedung B Lantai 1 FKIP UNS, Jl. Ir, Sutami, No.36A Kentingan Surakarta

Location Kota surakarta, Jawa tengah INDONESIA

Abstract

Abstract

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Abstract

Abstract

Abstract

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Abstract

Contact Name
Anton Subarno

Contact Email
antonsubarno@fkip.uns.ac.id

Phone
+6281329027365

Journal Mail Official
jikap@fkip.uns.ac.id

Editorial Address
Pendidikan Administrasi Perkantoran FKIP UNS Gedung B Lantai 1 FKIP UNS, Jl. Ir, Sutami, No.36A Kentingan Surakarta

Location
Kota surakarta,

Jawa tengah

INDONESIA