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Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen Dan Bisnis
Published by Asosiasi Riset Ilmu Manajemen dan Bisnis Indonesia
ISSN : 29885043     EISSN : 29885035     DOI : 10.61132
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Human Resource Management, Financial Management, Marketing Management, Public Sector Management, Operations Management, Supply Chain Management, Corporate Governance, Business Ethics, Management Accounting and Capital Markets and Investment
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 352 Documents
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Pengaruh Work-Life Balance dan Stres Kerja terhadap Kinerja Karyawan CreativePlus Production PT Adhi Citra Wiwaha, Jakarta Selatan Edwina Murdiastuti; Suryanto Sosrowidigdo; Siti Nurjanah
Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis Vol. 4 No. 3 (2026): Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen dan Bisnis
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/manuhara.v4i3.2668

Abstract

This study examines work-life balance and workplace stress in relation to employee performance at CreativePlus Production (PT Adhi Citra Wiwaha), a creative content production company based in South Jakarta. Employees in the creative production industry are required to meet deadlines, manage irregular work schedules, and constantly generate new ideas. These conditions can heighten workplace stress and make it difficult to maintain a healthy balance between personal and professional life. Employing a total sampling strategy and a quantitative approach, this study involved all 35 of the organization's employees. Data were collected using Likert-scale questionnaires, and multiple linear regression analysis was performed using SPSS 20. The results indicate that work-life balance has a positive and significant impact on employee performance, whereas work-related stress shows no identifiable effect. Collectively, work stress and work-life balance account for 32% of the variation in employee performance, with other factors contributing the remaining 68%. These findings suggest that work-life balance policies, such as flexible work schedules and mental health services, should be a top priority for organizations in the creative sector to sustain employee performance. 
Pengaruh Keterampilan Kerja dan Disiplin Kerja terhadap Produktivitas Kerja Karyawan pada PT Subur Makmur Lintang Gemilang Kota Tangerang Elizabeth Tambunan; Suryanto Sosrowidigdo; Siti Nurjanah
Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis Vol. 4 No. 3 (2026): Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen dan Bisnis
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/manuhara.v4i3.2669

Abstract

 Employee productivity is a crucial element for corporate success amidst increasingly intense business competition; however, at a distribution and trading company in Tangerang City, productivity has not reached optimal levels due to uneven work skills and discipline. This study aims to examine the impact of work skills and work discipline on employee productivity, both individually and simultaneously. The study employs an associative quantitative approach using a saturated sampling technique involving 50 employees from the operations and production divisions. Data were collected via questionnaires and analyzed using multiple linear regression with statistical software. The results indicate that work skills have a positive and significant impact on employee productivity, and work discipline also demonstrates a positive and significant influence—contributing relatively more than work skills. Furthermore, both variables simultaneously exert a significant influence on productivity, with a high level of contribution. Other components are influenced by external factors beyond the scope of the research model. These findings confirm that enhancing employee productivity requires a comprehensive strategy involving continuous skills development and the implementation of consistent, objective, and fair work discipline within the company.
Strategi Penerapan Supply Chain Management (SCM) dan Total Quality Management (TQM) untuk Mewujudkan Pelayanan Prima di RSUD Eka Candrarini Surabaya Denny Astanto; Rika Litfiana; Siswohadi Siswohadi
Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis Vol. 4 No. 3 (2026): Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen dan Bisnis
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/manuhara.v4i3.2684

Abstract

This study aims to analyze the implementation strategies of Supply Chain Management (SCM) and Total Quality Management (TQM) in achieving service excellence at RSUD Eka Candrarini Surabaya. The research employed a qualitative approach using a case study method. Data were collected through in-depth interviews with hospital management, healthcare professionals, and supporting staff, direct observations of operational activities, and document analysis related to logistics management, service quality, and standard operating procedures. Data were analyzed using the interactive model of Miles, Huberman, and Saldaña, consisting of data condensation, data display, and conclusion drawing. The findings indicate that SCM strategies are implemented through integrated procurement of medicines and medical devices, effective inventory control, and close coordination with suppliers to ensure the availability of healthcare resources. Meanwhile, TQM is implemented through management commitment, continuous human resource development, regular quality evaluations, and continuous improvement based on patient feedback. The integration of SCM and TQM contributes to improved operational efficiency, timely service delivery, and higher patient satisfaction. Nevertheless, several challenges remain, including limitations in information systems, interdepartmental coordination, and fluctuating healthcare service demands. Therefore, strengthening digitalization, enhancing cross-functional collaboration, and fostering a quality-oriented organizational culture are considered essential strategies to sustain service excellence at RSUD Eka Candrarini Surabaya.
Analisa Manajemen Operasional dalam Meningkatkan Produktivitas dan Keunggulan pada Agen Perjalanan Umroh PT. Cemerlang Hajar Aswad (Chatour) Gresik Royah Royah; Nuryadi Nuryadi; Nur Farida; Komarun Zaman; Denny Astanto
Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis Vol. 4 No. 3 (2026): Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen dan Bisnis
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/manuhara.v4i3.2687

Abstract

This study aims to analyze the implementation of operational management in improving productivity and competitive advantage at PT. Cemerlang Hajar Aswad (Chatour) Gresik, an Umrah travel agency. Operational management plays a crucial role in managing organizational resources, optimizing business processes, and improving service quality for pilgrims. This research employed a qualitative approach with a descriptive method. Data were collected through observation, interviews, and documentation of the company's operational activities. The findings indicate that a well-structured operational management system involving planning, organizing, implementation, and supervision enhances service efficiency, accelerates administrative processes, and strengthens coordination among departments. Furthermore, the utilization of information technology, continuous human resource development, and the implementation of consistent service standards have contributed significantly to increasing employee productivity and customer satisfaction. The company's competitive advantage is also supported by its ability to provide responsive, transparent, and customer-oriented services, enabling it to compete effectively in the increasingly competitive Umrah travel industry. Therefore, effective operational management serves as a strategic factor in improving productivity while creating sustainable competitive advantages for PT. Cemerlang Hajar Aswad (Chatour) Gresik.
Implementasi Metode Extreme Programming dalam Pengembangan Website E-Commerce Percetakan (Studi Kasus: Wijaya Copy Center): Studi Kasus: Wijaya Copy Center Fayza Namira Musahid; Hadi Wijaya; Nurul Aslamiah Istiqomah
Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis Vol. 4 No. 3 (2026): Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen dan Bisnis
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/manuhara.v4i3.2694

Abstract

Service digitalization has become an important strategy for businesses to improve operational effectiveness and service quality. However, the ordering process at Wijaya Copy Center was still conducted manually through WhatsApp, causing file accumulation, undocumented order histories, and inefficient service management. This study aims to develop a printing e-commerce website using the Agile Extreme Programming (XP) method through a case study approach involving observation and 5W+1H interviews with the business owner. The system was developed iteratively through the planning, design, coding, testing, and release phases using Next.js and TypeScript. System evaluation was conducted using Black Box Testing, the System Usability Scale (SUS) with respondents determined using the Lemeshow formula, and Miles and Huberman qualitative analysis with the Technology Acceptance Model (TAM) approach. The results show that all system features functioned properly based on Black Box Testing. The SUS evaluation achieved a score of 80.63, categorized as Acceptable, Excellent, and Grade A. The TAM analysis indicated that the website has been integrated into daily operations, improved order management, increased service efficiency, and generated structured customer and transaction data that support operational monitoring and business decision-making. Therefore, the website effectively supports the digitalization of printing services and enhances business process efficiency at Wijaya Copy Center.
Pengaruh Kepemimpinan, Komitmen Organisasi, dan Employee Engagement terhadap Kepuasan Kerja Karyawan di Sekolah Immanuel Batu Rauda Umamit; Tin Agustina Karnawati; Teguh Widodo
Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis Vol. 4 No. 3 (2026): Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen dan Bisnis
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/manuhara.v4i3.2698

Abstract

This study aims to analyze the influence of leadership, organizational commitment, and employee engagement on employee job satisfaction at Sekolah Immanuel Batu. The research employed a quantitative approach using a survey method involving all 113 employees of Sekolah Immanuel Batu as the respondents through a saturated sampling technique. Data were collected by distributing questionnaires via Google Forms and analyzed using multiple linear regression with the assistance of SPSS software. The results indicate that leadership, organizational commitment, and employee engagement each make a positive and significant contribution to employee job satisfaction. Simultaneously, these three variables also contribute significantly to explaining variations in employee job satisfaction. Among the independent variables, employee engagement provides the greatest contribution to improving employee job satisfaction. These findings suggest that effective leadership, strong organizational commitment, and high employee engagement are essential factors in enhancing employee job satisfaction at Sekolah Immanuel Batu. The findings of this study are expected to provide valuable input for school management in formulating human resource management policies and serve as a reference for future research on job satisfaction in the education sector.
Okinawa Blue and Omotenashi: A Qualitative Exploration of Memorable Experiences and Revisit Intention among Marine Tourists at Renaissance Okinawa Maria Goretti Fau; Pranoto Pranoto
Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis Vol. 4 No. 3 (2026): Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen dan Bisnis
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/manuhara.v4i3.2704

Abstract

This study explores how marine tourists perceive, experience, and respond to premium marine tourism at Hotel Renaissance Okinawa, a Marriott resort located in Onna-son on the western coast of Okinawa Island, Japan. While Okinawa is internationally recognised as one of the leading marine destinations in the Asia Pacific, emic and qualitative inquiry into the lived experience of tourists at premium marine resorts in Japan remains limited. Adopting a single embedded case study design, the research draws on the accounts of fourteen informants comprising six international guests, two domestic Japanese guests, five hotel staff on the marine service line, and one tourism expert. Data were gathered through semi-structured questions, supported by observation and documentation, and analysed using six-phase thematic analysis. Three thematic clusters emerged. First, destination choice arose from the interaction of internal push factors, especially the need for escape and restoration that was stronger among domestic guests, with external pull factors dominated by the clarity of the water locally known as Okinawa Blue, brand trust, and digital information. Second, experience quality was perceived as an integrated whole that combined professional and empathetic marine service, memorable encounters with the underwater world, the sincere hospitality expressed as omotenashi, and an emerging awareness of marine sustainability. Third, satisfaction and perceived premium value shaped strong revisit and recommendation intentions, although a segment of international guests displayed variety-seeking that decoupled recommendation from return. The study extends understanding of the integrated luxury and nature value proposition in premium marine tourism and offers practical guidance on activity variety, capacity, equipment renewal, inclusivity, and participatory conservation.
Multi-Faktor Penyebab Penurunan Kunjungan Wisatawan ke Kabupaten Magelang: Analisis Kebijakan Pengelolaan Candi Borobudur, Diversifikasi Produk Wisata, dan Keberlanjutan Lingkungan Haniek Listyorini; Pranoto Pranoto; Gana Wuntu
Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis Vol. 4 No. 3 (2026): Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen dan Bisnis
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/manuhara.v4i3.2705

Abstract

Magelang Regency, home to Borobudur Temple, a UNESCO World Heritage site, experienced a downward trend in tourist visits that began in 2024 and did not fully recover until 2026. Data shows a decline from 3.4 million visits in 2023 to 2.5 million visits in 2024, followed by stagnation in visits during Eid al-Fitr 2026, with only slight growth compared to Eid al-Fitr 2025 (Kompas Regional, 2026; Emiten News, 2026). This study aims to qualitatively and descriptively analyze six interacting determinants of this trend: the policy of restricting visits and regulations for Borobudur management, the increase in entrance fees, the mandatory use of upanat sandals, limited diversification of tourism products, the readiness of tourism human resources (HR), and environmental degradation due to the increase in motorized transportation. The research employed a qualitative case study approach with triangulation of primary data sources (in-depth interviews with tourism stakeholders) and secondary data (statistics from the Central Statistics Agency, policy documents, verified media coverage, and scientific literature published in 2021–2026). The results indicate that the decline in visits is multi-causal and systemic: the Borobudur conservation policy has strong scientific justification, but its implementation has not been balanced by public communication strategies and diversification of the tourism economy in the surrounding area. This study recommends an integrated destination management model that combines pricing policy reform, strengthening alternative tourism products, increasing human resource capacity, and environmentally friendly transportation as a way out of the single-minded dependence on a single tourist icon.
Pengaruh Soft Skill dan Hard Skill terhadap Kesiapan Kerja dengan Pengalaman Magang sebagai Variabel Moderasi pada Mahasiswa Tingkat Akhir Fakultas Ekonomi Uki Toraja Dewi Sanda; Dian Intan Tangkeallo; Mince Batara
Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis Vol. 4 No. 3 (2026): Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen dan Bisnis
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/manuhara.v4i3.2707

Abstract

This study aims to analyze the influence of soft skills and hard skills on work readiness with internship experience as a moderating variable among final-year students of the Faculty of Economics, Universitas Kristen Indonesia Toraja. This research employed a quantitative approach using a survey method involving 72 students who had completed internship programs. Data were collected through Likert-scale questionnaires and analyzed using descriptive analysis, validity test, reliability test, classical assumption test, Moderated Regression Analysis (MRA), t-test, F-test, and coefficient of determination (R²). The results showed that soft skills had a positive and significant effect on work readiness (t = 4.170; p < 0.05), and hard skills also had a positive and significant effect (t = 3.800; p < 0.05). Internship experience significantly moderated the effect of soft skills (t = 2.488; p = 0.015) and hard skills (t = 2.333; p = 0.022) on work readiness. Simultaneously, all variables significantly influenced work readiness (F = 18.452; p < 0.001). The R² value of 0.582 indicates that 58.2% of work readiness variation is explained by the research variables. These findings highlight the importance of integrating soft skills, hard skills, and internship programs to improve students' readiness for the professional world.
Pengaruh Efektivitas Penggunaan Teknologi Sistem Informasi terhadap Kinerja Karyawan Alfamidi Super Rantepao Grace Lohiwu; Astriwati Biringkanae; Dina Ramba'
Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis Vol. 4 No. 3 (2026): Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen dan Bisnis
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/manuhara.v4i3.2709

Abstract

This study aims to examine the effect of the effectiveness of information technology system utilization on employee performance at Alfamidi Super Rantepao. The development of information technology in the digital era has changed work and business processes, making technology an important component in supporting organizational management and operations. This research employs a quantitative approach using a survey method involving 31 employees through a saturated sampling technique. Data were analyzed using validity and reliability tests, classical assumption tests, simple linear regression analysis, t-test, and coefficient of determination (R²). The results show that the effectiveness of information technology system utilization has a positive and significant effect on employee performance, with a regression coefficient of 0.740, a significance value of 0.000 (<0.05), and a t-value of 5.880 > t-table 1.699. The R² value of 0.544 indicates that information technology system effectiveness explains 54.4% of employee performance variation, while 45.6% is influenced by other factors. These findings indicate that systems with ease of use, speed, accuracy, and functional suitability can improve employee performance quality, quantity, timeliness, and efficiency. Thus, information technology systems play a strategic role in enhancing productivity and operational effectiveness in the retail sector.

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