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Jurnal Pelayanan Masyarakat
Published by Lembaga Pengembangan Kinerja Dosen
ISSN : 30470331     EISSN : 30470358     DOI : 10.62951
Core Subject : Economy, Education, Agriculture, Social, Engineering,
Agriculture, Biological Sciences & Forestry Economics, Econometrics & Finance Education Engineering Law, Crime, Criminology & Criminal Justice
Focus dan Scope pada bidang pendidikan, Hukum, Ekonomi, Humaniora, Teknik, Pertanian, Komunikasi, Kesehatan, dan Rekayasa.
Arjuna Subject : Umum - Umum
Articles 134 Documents
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Sosialisasi Pelayanan Prima di Rumah Sakit Ibu dan Anak Fadhila Batusangkar Nindi Riyan Gustin; Zakaria Habib Al-Razie; Nida Silvia Lestari; Muhamad Iqbal Al-Mas’ud; Mimah Rohimah
Jurnal Pelayanan Masyarakat Vol. 3 No. 2 (2026): Juni: JPM :Jurnal Pelayanan Masyarakat
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/jpm.v3i2.3343

Abstract

Fadhila Maternal and Child Hospital in Batusangkar faces three problems in public service delivery, namely the absence of uniform service excellence standards, the lack of written standard operating procedures on service behavior, and an organizational culture not yet oriented toward patient satisfaction. These problems stem from limited knowledge among management staff. This community service activity aims to improve the knowledge, attitudes, and commitment of management staff in applying service excellence. The activity used interactive lectures, group discussions, case simulations, and structured reflection for 20 management staff. Effectiveness was measured through pre-test and post-test scores and the Wilcoxon Signed-Rank Test. Results show the average knowledge score rose from 57.4 to 81.3, an increase of 41.6 percent. As many as 90 percent of participants reached the good and very good categories. The statistical test produced a p value below 0.001, indicating a significant improvement. The largest gain occurred in mastery of the A6 principles at 51.9 percent, and participant satisfaction reached 94.5 percent. The activity produced follow-up commitments and a recommendation document for developing service excellence standard operating procedures for the hospital.
Pendampingan Kewirausahaan Berbasis Inovasi untuk Meningkatkan Kinerja Usaha Mikro di Desa Asinan Kec. Bawen Kabupaten Semarang Teti Safari; R.A.Marlien; Heri Usodo; Muhammad Syamsul Maarif; Achmad Kholik
Jurnal Pelayanan Masyarakat Vol. 3 No. 2 (2026): Juni: JPM :Jurnal Pelayanan Masyarakat
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/jpm.v3i2.3357

Abstract

This community service activity aimed to improve the performance of micro enterprises through innovation-based entrepreneurship assistance in Asinan Village, Ambarawa, Semarang. The main problems faced by the participants included limited innovation capabilities, weak managerial skills, and low utilization of digital technology in marketing activities. The program adopted a participatory approach through training, intensive mentoring, hands-on practice, and business performance evaluation. A total of 25 micro-enterprise owners participated in this activity. The results demonstrated significant improvements in participants’ entrepreneurial knowledge, innovation capabilities, and utilization of digital marketing. Approximately 72% of the participants successfully developed more innovative products, while 65% began utilizing social media platforms as marketing tools. In addition, participants’ businesses experienced an average revenue increase of 20–30% after completing the mentoring process. These findings indicate that innovation-based entrepreneurship assistance is an effective and sustainable strategy for empowering micro enterprises and strengthening the economy of Asinan Village, Ambarawa, Semarang through collaborative and sustainable community development programs.
Pendampingan Manajemen Keuangan Umkm untuk Meningkatkan Kinerja Usaha Mikro di Desa Asinan Ambarawa Semarang Hani Krisnawati; Rita Andini; Y. Sutomo; Sukirman Sukirman; Nur khotib Nidayatullah
Jurnal Pelayanan Masyarakat Vol. 3 No. 2 (2026): Juni: JPM :Jurnal Pelayanan Masyarakat
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/jpm.v3i2.3358

Abstract

This community service program aims to improve the performance of micro-enterprises through MSME financial management assistance in Asinan Village, Ambarawa. The main problems faced by micro-business actors include low financial literacy, the absence of systematic financial records, and the mixing of personal and business finances. The method used was a participatory approach through stages of training, mentoring, direct practice (learning by doing), and evaluation. This activity involved 25 micro-business actors as participants. The results showed a significant improvement in financial literacy and financial management practices. As many as 75% of participants were able to carry out simple financial recording, 70% began separating personal and business finances, and 65% were able to prepare simple profit and loss reports. In addition, there was an improvement in business performance indicated by an increase in turnover of 20–25% and an increase in the number of customers. Continuous mentoring proved to be more effective than conventional training in improving business performance. Therefore, the financial management assistance model can serve as an effective strategy for empowering MSMEs and improving the community’s economy.
Evaluasi Proyek Rocket Stove sebagai Solusi Pengolahan Sampah di Desa Lebak Haur Kelurahan Campang Raya Kecamatan Sukabumi Bandar Lampung Elza Putri Kirana; Danya Putri Dw; Nurachma Oktaviana; Mediana Agustin; Isnaeni Puri Aulia; Emi Maimunah; Ida Budiarty DA; Imam Awaluddin; Syarifah Nurbaiti
Jurnal Pelayanan Masyarakat Vol. 3 No. 2 (2026): Juni: JPM :Jurnal Pelayanan Masyarakat
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/jpm.v3i2.3366

Abstract

Household waste remains a widespread environmental issue, particularly in Lebak Haur Village, Campang Raya Subdistrict, Sukabumi District, Bandar Lampung City. Most communities still use open burning methods, which produce thick smoke and air pollution, necessitating more efficient and environmentally friendly alternative technologies. This community service project aims to evaluate the application of rocket stove technology as a solution for household waste management and assess the benefits of its use for the community. The community service method uses a Participatory Action Research paradigm approach through observation, interviews, documentation, program socialization, and demonstrations of tool use. The analysis results show that the use of rocket stoves can increase the efficiency of waste combustion, reduce smoke from combustion, and provide economic benefits of IDR 150,000 per period. The feasibility analysis results show an NPV of IDR 154,255, a Net B/C Ratio of 1.318, a Gross B/C Ratio of 1.28, and an IRR of 45.33%. In addition, the community responded positively to the application of this technology. Based on these results, the rocket stove project is considered worthy of development because it provides sustainable economic, social and environmental benefits.

Page 14 of 14 | Total Record : 134

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