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Brilliant International Journal of Management and Tourism
Published by Pusat Riset dan Inovasi Nasional
ISSN : 2810076X     EISSN : 28278380     DOI : https://doi.org/10.55606/bijmt.v4i2
Core Subject : Economy,
Economics, Econometrics & Finance
BIJMT : Brilliant International Journal Of Management And Tourism is published three times a year, in February, June and October by Lembaga Pengembangan Kinerja Dosen. This journal is SINTA 5 accredited (Decree of the Director General of Higher Education, Research and Technology Number 10/C/C3/DT.05.00/2025 dated March 21, 2025 concerning the Accreditation Rating of Scientific Journals for Period I of 2025) starting from Volume 2 Number 2 of 2022 to Volume 7 Number 1 of 2027. BIJMT aims to: Promote the latest research results on Management and/or Entrepreneurship. Only publish the results of Management research (such as Marketing Management, Financial Management, HR Management, Operations/Production Management, Business Management, etc.) and or Entrepreneurship as knowledge development. BIJMT welcomes papers with the above objectives and scope. The editor decides the paper to be published in BIJMT after being reviewed by an appointed reviewer (double blind review). Authors will be notified of reviewers comments and suggestions
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 245 Documents
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The Effect of Educational Level and Work Experience on Employee Performance at the Garuda Ngamprah Chips Fac-tory in West Bandung (MSME) Ayi Muhiban; Vira Puspita Dewi
Brilliant International Journal Of Management And Tourism Vol. 6 No. 1 (2026): Brilliant International Journal Of Management And Tourism
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/bijmt.v6i1.6748

Abstract

This research was conducted on employees of the Garuda Cracker Factory MSME located on Jl. Raya Gadobangkong, West Bandung Regency exactly in Ngamprah District,. The research was done on purpose to identify the significance of the effect of education and also work experience, both separately and together. The methods applied were descriptive and associative. The analysis focus is individuals who are employees of the Garuda Cracker Factory MSME on Jl. Raya Gadobangkong, Ngamprah District, West Bandung West Bandung. The sample size used was 95 respondents. It applied a saturated sampling method because all population members were taken as samples, namely all employees at the Garuda Cracker Factory MSME. Then it applied analysis of multiple linear regression and also tests were done for the validity and also reliability of the instruments. The results show a significant influence on the variables in both individually and also collectively. The influence of education on performance reached 20.6%, while work experience influenced employee performance by 44.9%, and the combined influence of education and also work experience toward employee performance was 65.5%.
Determinants of Sustainable Competitive Advantage in SMEs: A Systematic Review Based on the Resource-Based View and Dynamic Capabilities Perspectives Rina Ekawati; Ari Djanuar Prasetyo
Brilliant International Journal Of Management And Tourism Vol. 6 No. 1 (2026): Brilliant International Journal Of Management And Tourism
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/bijmt.v6i1.6751

Abstract

This study aims to identify the primary determinants of sustainable competitive advantage (SCA) in small and medium-sized enterprises (SMEs) through a systematic literature review based on the PRISMA 2020 protocol. By integrating the Resource-Based View (RBV) and Dynamic Capabilities Theory (DCT), this study synthesizes 55 peer-reviewed international journal articles indexed in Scopus and Web of Science published between 2015 and 2026. The findings reveal eight key determinants categorized into internal and external factors. Internal factors include VRIN resources, innovation capability, human capital, and entrepreneurial orientation. External factors comprise digital transformation, business ecosystems, market turbulence, and institutional support. The results indicate that the integration of RBV and DCT provides greater explanatory power than the partial application of either theory alone, particularly for SMEs operating under resource constraints and high environmental dynamism. This study contributes to the development of an integrative conceptual model and proposes a future empirical research agenda grounded in the context of emerging economies.
Performance Measurement of PT. Pandu Siwi Sentosa Bukittinggi Branch Uses the Balanced Scorecard Method in 2023 Nur Faizin; Alizar Hasan
Brilliant International Journal Of Management And Tourism Vol. 6 No. 1 (2026): Brilliant International Journal Of Management And Tourism
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/bijmt.v6i1.6754

Abstract

This study was motivated by the lack of an optimal comprehensive performance measurement system at PT. Pandu Siwi Sentosa Bukittinggi Branch amid operational challenges such as increased shipping volumes, fluctuations in operating costs, and competition in the logistics industry. The company needs a performance measurement method that not only focuses on financial aspects but also includes customer perspectives, internal business processes, and learning and growth. This study aims to measure the performance of PT. Pandu Siwi Sentosa Bukittinggi Branch in 2023 using the Balanced Scorecard (BSC) approach. This study was conducted using a quantitative descriptive method through questionnaires and secondary data from the company's internal reports. The results show that the company's overall performance is in the “Good” category with a total score of 80.20. The customer perspective achieved the highest score, reflecting a high level of satisfaction and loyalty. Meanwhile, the learning and growth perspective received the lowest score, indicating the need for improvement in employee training, retention, and technology adoption.This study recommends strengthening internal strategies through sustainable human resource development, business process digitization, and performance evaluation system refinement as strategic steps to maintain the company's competitive advantage in the future.
Green Islamic HRM and Engagement on Employee Performance in Islamic Banks Indira Basalamah; Muhammad Carda P
Brilliant International Journal Of Management And Tourism Vol. 6 No. 2 (2026): Brilliant International Journal Of Management And Tourism
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/bijmt.v6i2.7186

Abstract

This study aims to examine the effect of Green Islamic Human Resource Management (GIHRM) on employee performance in Islamic banks, with employee engagement serving as a mediating variable. The study is motivated by the need for Islamic banking institutions to strengthen the implementation of Islamic values, ethical governance, and environmental sustainability beyond a solely economic orientation. A quantitative approach with an explanatory research design was employed. Data were collected through structured questionnaires distributed to Islamic bank employees selected using purposive sampling. GIHRM was measured through green and Islamic recruitment, sustainability-oriented training, Islamic green performance appraisal, environmentally responsible reward systems, and workplace culture based on trustworthiness, excellence, justice, and environmental responsibility. Employee engagement was assessed through vigor, dedication, and absorption, while employee performance was measured through work quality, productivity, responsibility, Sharia compliance, service ethics, and sustainable work behavior. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that GIHRM positively affects employee engagement and employee performance. Employee engagement also positively influences performance and mediates the relationship between GIHRM and employee performance. These findings highlight the importance of integrating sustainability principles and Islamic values to enhance employee engagement and achieve sustainable organizational performance in Islamic banking institutions.
Profitability of Logistics Companies: Empirical Evidence of Accounts Receivable Turnover and Operating Cash Flow Ratio Herni Supartika; Taufik Sadikin; Farid Arifin
Brilliant International Journal Of Management And Tourism Vol. 6 No. 2 (2026): Brilliant International Journal Of Management And Tourism
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/bijmt.v6i2.7376

Abstract

The commercial resilience of the domestic distribution network depends heavily on its logistical infrastructure, yet global disruptions spanning from 2020 to 2024 exposed this framework to severe systemic shocks. This investigation interrogates the empirical dependencies of asset utilization yield against fluctuations in capital reclamation cycles and operational liquidity cushions within public freight enterprises listed on the Indonesia Stock Exchange (IDX). Methodologically motivated by structural disparities and divergent empirical findings in existing literature, this inquiry deploys a quantitative design using descriptive diagnostics and empirical verification. From a foundational universe of 19 logistics corporations, purposive sampling isolated a subset of 10 entities, yielding 50 panel observation units extracted from audited financial disclosures. The structural estimation relies on a pooled ordinary least squares architecture, validated through restricted residual sum of squares testing and score-based multiplier diagnostics executed via EViews 12. To safeguard statistical inference, the underlying error structure underwent exhaustive validation, including normality, multi-variable collinearity, cross-sectional heteroscedasticity, and first-order serial dependency metrics. The resulting parametric estimates reveal that the velocity of outstanding credit collection exerts a highly robust positive pressure on asset-based returns, whereas the metric evaluating core cash generation against immediate obligations fails to manifest a statistically meaningful linkage. Simultaneously, both financial dimensions interact to exert a joint structural impact on corporate returns, capturing an adjusted variance portion of 38.15%. Ultimately, these dynamics clarify that rigorous credit lifecycle optimization serves as the primary engine for capital returns within this industry.
Experience-Based Tourism Marketing: Understanding Tourist Experiential Value in Sanur, Bali Wirawan, Putu; Ni Wayan Mega Sari Apri Yani; Ni Luh Gde Sari Dewi Astuti
Brilliant International Journal Of Management And Tourism Vol. 6 No. 2 (2026): Brilliant International Journal Of Management And Tourism
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/bijmt.v6i2.6902

Abstract

This study examines experience-based tourism marketing by understanding how experiential value is constructed among tourists in Sanur, Bali, as a mature coastal destination with strong cultural characteristics. The research addresses the problem that tourism marketing practices are still predominantly promotion-oriented and have not fully captured the holistic experience of tourists as a core value in destination marketing. Therefore, the objective of this study is to explore how experiential value is formed through the interaction between tourists and key destination elements. This research employs a qualitative interpretative approach, utilizing observation, in-depth interviews, and documentation involving tourists, tourism stakeholders, and local communities. Data were analyzed using thematic interpretative analysis to identify patterns and dimensions of tourist experiences. The findings reveal that experiential value is constructed through the interaction of four main elements: servicescape, local culture, social interaction, and marketing practices. Servicescape and local culture were found to be the most dominant factors influencing tourists’ positive experiences, while social interactions and informal marketing practices strengthened emotional attachment and destination perception. The study proposes a conceptual model expressed as EV = f(SC, BL, IS, PM), indicating that experiential value is a function of these interconnected elements. The results emphasize that tourism marketing should shift from promotion-based approaches to experience-oriented strategies. This study contributes theoretically by expanding the experiential marketing framework in tourism and practically by providing strategic insights for destination stakeholders to enhance competitiveness through holistic experience management.
The Effect of Service Quality on Customer Satisfaction: A Study of GOT Travel Batam Yesa Natali R Tampubolon; Herman Novry Kristiansen Paninggiran
Brilliant International Journal Of Management And Tourism Vol. 6 No. 2 (2026): Brilliant International Journal Of Management And Tourism
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/bijmt.v6i2.7275

Abstract

This study examines the effect of service quality on customer satisfaction at GOT Travel Batam, an online travel agent operating in Batam, Indonesia. The research addresses the problem of how different dimensions of service quality shape customer satisfaction in a digital travel-service context, where interactions are mediated by online platforms rather than face-to-face encounters. The main objective is to identify which dimensions of service quality significantly influence customer satisfaction and which dimension is the most dominant. A quantitative descriptive–verificative approach was applied using a survey of customers who had used GOT Travel Batam at least once in 2024–2025. A sample of 95 respondents was obtained through purposive sampling and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). Service quality was measured through the SERVQUAL dimensions of tangibles, reliability, responsiveness, assurance, and empathy, while customer satisfaction was treated as the dependent variable. The results indicate that reliability and empathy have positive and significant effects on customer satisfaction, whereas tangibles, responsiveness, and assurance do not show significant effects in the proposed model. Empathy emerges as the most dominant dimension, followed by reliability. Overall, the findings suggest that online travel customers place greater emphasis on personal attention and dependable service performance than on physical evidence or mere response speed.In conclusion, service quality remains critical for customer satisfaction in digital OTAs, but the hierarchy of dimensions shifts empathy and reliability become the dominant drivers while tangibles, responsiveness, and assurance lose their direct influence
Sustainable Tourism: The Future of 2050 in Terms of Innovation, Technology, and Resilience of Tourism Destinations Furqan Furqan; Yogi Putra; Femmy Indriany Dalimunthe
Brilliant International Journal Of Management And Tourism Vol. 6 No. 2 (2026): Brilliant International Journal Of Management And Tourism
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/bijmt.v6i2.7315

Abstract

The tourist industry is undergoing a significant upheaval, owing to technology improvements, sustainability demands, and rising global uncertainties such as pandemics, climate change, and economic crises. The purpose of this study is to look at the future of sustainable tourism in 2050 by studying the interaction between innovation, digital technology, and tourist destination resilience. The study performed a Systematic Literature Review (SLR) in conjunction with bibliometric analysis. Data were gathered from scholarly papers indexed in Google Scholar, Scopus, and Web of Science databases, then chosen using the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) method. According to the findings, contemporary tourism studies have emphasized innovation, smart tourism technology, and destination resiliency. Artificial Intelligence (AI), Big Data, Internet of Things (IoT), Augmented Reality (AR), and digital platforms all play important roles in improving destination management, boosting guest experiences, and achieving sustainability objectives. Furthermore, destination resilience is acknowledged as an important aspect in dealing with future crises and guaranteeing long-term tourist viability. The report presents an integrated framework and roadmap for 2050 that focuses on the synergy of innovation, technology, and resilience as the foundation for future intelligent, adaptable, and sustainable tourist destinations.
The Effect of Digital Leadership and Human Capital Agility on Employee Performance through Work Engagement in Technology-Based Organizations Daud Arifin
Brilliant International Journal Of Management And Tourism Vol. 6 No. 2 (2026): Brilliant International Journal Of Management And Tourism
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/bijmt.v6i2.7330

Abstract

This study aims to examine the influence of Digital Leadership and Human Capital Agility on Work Engagement and Employee Performance in the context of digital transformation. Rapid technological developments require organizations to strengthen leadership capabilities, workforce adaptability, and employee engagement to maintain sustainable performance. This study employed a quantitative approach using Partial Least Squares Structural Equation Modeling (PLS-SEM) to analyze data collected from 250 respondents through a structured questionnaire. The proposed model was evaluated through measurement and structural model testing, including validity, reliability, coefficient of determination, and hypothesis testing. The findings indicate that all proposed relationships are positive and statistically significant. Digital Leadership positively influences Work Engagement (β = 0.371) and Employee Performance (β = 0.345), while Human Capital Agility has a positive effect on Work Engagement (β = 0.399) and Employee Performance (β = 0.200). Furthermore, Work Engagement significantly improves Employee Performance (β = 0.306). The structural model explains 38.3% of the variance in Work Engagement and 46.1% of the variance in Employee Performance, indicating a moderate explanatory power. Human Capital Agility emerges as the strongest predictor of Work Engagement, whereas Digital Leadership provides the greatest direct contribution to Employee Performance. These findings suggest that organizational performance in the digital era is influenced not only by effective leadership but also by employees’ adaptability and engagement. This study contributes to the literature by integrating leadership, agility, engagement, and performance within a single framework and offers practical implications for organizations seeking to improve employee performance through digital leadership development, workforce agility enhancement, and employee engagement initiatives.
Social Entrepreneurship in Sustainable Tourism: A Bibliometric Analysis of Governance, Resilience, and Regenerative Tourism Research Fitri Wulandary; Asmar Yulastri; Yuliana Yuliana; Yudha Aditya Fiandra; Julia Adelina
Brilliant International Journal Of Management And Tourism Vol. 6 No. 2 (2026): Brilliant International Journal Of Management And Tourism
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/bijmt.v6i2.7339

Abstract

This study investigates the intellectual evolution of social entrepreneurship research within sustainable tourism through a bibliometric analysis of Scopus indexed publications published between 2019 and 2026. The study aims to identify dominant research themes, conceptual structures, and emerging sustainability trajectories shaping the relationship between tourism and social entrepreneurship. Bibliographic data were collected from the Scopus database using a structured search strategy and screened following the PRISMA 2020 framework. A total of 80 journal articles were analyzed using Bibliometrix, Biblioshiny, and VOSviewer to examine publication trends, keyword co occurrence, citation structures, and thematic interconnections. The findings demonstrate a significant expansion of tourism social entrepreneurship research, particularly following the post pandemic transformation of global tourism systems. The intellectual structure of the field is increasingly dominated by themes related to governance, resilience, social innovation, community empowerment, and regenerative tourism. The co occurrence network further reveals growing interdisciplinary convergence among sustainability science, governance studies, resilience theory, innovation research, and community based tourism perspectives. The findings indicate that social entrepreneurship is progressively evolving from a market oriented entrepreneurial concept toward a governance oriented sustainability mechanism embedded within broader processes of social ecological transformation and adaptive tourism development. The study contributes theoretically by repositioning social entrepreneurship within a sustainability transition and adaptive governance framework while identifying regenerative tourism and resilience based governance as important future research trajectories within sustainable tourism scholarship.

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