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INDONESIA
JAM : Jurnal Aplikasi Manajemen
Published by Universitas Brawijaya
ISSN : 16935241     EISSN : 23026332     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Jurnal Aplikasi Manajemen - Journal of Applied Management (JAM) publishes all forms of quantitative and qualitative research articles and other scientific studies related to the field of functional management (marketing, finance, human resources, and operations) as well as the applied management and a wide range of applications.
Arjuna Subject : -
Articles 1,535 Documents
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How Board Member’s Education Diversities and Financial Expertise Matter to Sustainability Report Disclosure: An Insight from Upper-echelon Theory Fitriasari, Rizka; Soewarno, Noorlailie
Jurnal Aplikasi Manajemen Vol. 22 No. 3 (2024)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2024.022.03.18

Abstract

Companies are recently developing corporate governance practices in order to manage and monitor sustainability issues, especially the role of the board of directors in the context of sustainability reports. The board of directors must be geared with sufficient expertise so that they can run their roles and functions effectively. This study aims to discover the potential influence of board members’ education diversities and financial expertise on sustainability report disclosure from the perspectives of upper-echelon theory. This study examines 1276 board members of 220 manufacturing companies listed on the Indonesia Stock Exchange. The data was obtained from the firms’ sustainability reports and was analyzed using content analysis and multiple regression analysis. A checklist containing 91 CSR disclosure items based on the Global Reporting Initiative was utilized. Content analysis was used to extract the CSR disclosure items from the sustainability reports. Based on the regression analysis, only the board members’ financial expertise matters to the extent of disclosure of sustainability reports, while education diversities are not influential. This study is important because it uses upper echelons theory to ascertain the influence of specific board attributes, namely board members’ education diversities and financial expertise, on sustainability report disclosure. As a result, it provides important implications for corporate governance regulators and different stakeholders from the perspective of sustainability report disclosure.
Organizational Citizenship Behavior Based on Spirituality and Employee Performance: The Role of Communication and Engagement Thamrin, Mohammad; Samsuryaningrum, Ira Puspitadewi; Hassan, Zainudin
Jurnal Aplikasi Manajemen Vol. 22 No. 3 (2024)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2024.022.03.03

Abstract

Institutions that provide zakat amil have lofty social objectives. Enhancing employee performance within these institutions has the potential to improve community services and have a larger social impact. Spiritual principles frequently serve as the foundation for work ethics and motivation in zakat amil institutions. The study aims to examine how employee engagement and interpersonal communication are mediated by organizational citizenship behavior based on spirituality (OCBBOS) and how this affects the work output of employees at Amil Zakat Institution. The Amil Zakat Institutions located in the province of East Java include the population under study. The sampling method used is proportional random sampling. Structural Equation Modeling (SEM) using SmartPLS is the data analysis technique employed in this study. The study's findings indicate that OCBBOS is influenced by interpersonal interactions and employee engagement. Employee performance is influenced by interpersonal communication and employee engagement. Employee performance is impacted by OCBBOS. Through OCBBOS, interpersonal communication and employee engagement affect employee performance. The novelty of the research is that OCBBOS is an intervening variable because OCBBOS is an organizational behavior factor that can influence a person's performance. The research's practical implication is that it can serve as a model for other social institutions looking to better achieve social goals by fusing administrative techniques and spiritual principles.
Sharia Retail Store Service Standards Based on Customer Preferences in the Cooperative Ecosystem Hakim, Abdurrahman; Suryadi, Nanang; Huda, Choirul
Jurnal Aplikasi Manajemen Vol. 22 No. 2 (2024)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2024.022.02.05

Abstract

Cooperative-based Islamic retail businesses need to measure and improve their service performance to increase customer satisfaction to be superior in competitive markets. The adaptation of the SERVQUAL (service quality) measurement to the RSQS (retail service quality scale) scale has no sharia and co-operative dimensions. Therefore, the RSQS scale needs to be adapted to be SC-RSQS (Sharia_Co-operative_Retail Service Quality Scale) with the addition of sharia and cooperative dimensions. This adaptation has been validated by the panel of experts. On the other hand, SERVPERF (service performance) serves as a solution to the SERVQUAL weaknesses in measuring service performance. Satisfaction- and dissatisfaction-causing factors can be classified using Kano's Model. Records of consumer desires are needed to qualitatively fill deeper substances, which are analyzed using coding analysis. The integration of SC-RSQS in SERVPERF and Kano's Model was emphasized in this paper and was clarified using the coding analysis of customer records. This paper aimed to measure service performance, categorize customer requirements, and identify things that need to be considered in improving the performance of the 212 Mart cooperative retail store service in South Jakarta, Indonesia. The results show the level of satisfaction of cooperative members as the main consumers of this business is lower than non-cooperative members, 87% of customer requirements are in one-dimensional category, and the potential for customer dissatisfaction is higher than the potential satisfaction. 212 Mart must give cooperative members greater benefits than non-cooperative members, be more sensitive in providing services, and try to be more communicative with customers, especially cooperative members.
Revolutionizing Payment Trends: Balipay E-Wallet Technology Acceptance with Trust Mediation Melianthi, Ni Kadek Indah; Darma, Gede Sri
Jurnal Aplikasi Manajemen Vol. 22 No. 2 (2024)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2024.022.02.12

Abstract

The trend towards a cashless society in Indonesia is rapidly advancing, driven by the introduction of Bank BPD Bali's innovative e-wallet, Balipay. However, the bank faces significant challenges amidst escalating competition from other e-wallet products. This research addresses these challenges by examining the factors influencing users' interest in adopting and using Balipay. Utilizing the Technology Acceptance Model (TAM), the study considers perceived usefulness, perceived ease of use, and additional constructs related to perceived security and trust regarding the Balipay e-wallet. Data for the research was collected through an online survey involving 180 active Balipay users in Bali, and the analysis was conducted using Structural Equation Modeling (SEM) through the SmartPLS 4 tool. The findings indicate that perceived usefulness has a significant and positive impact on user interest, whereas perceived ease of use and security perception do not significantly affect user interest. Furthermore, the study reveals that perceived usefulness, ease of use, and security positively and significantly influence user trust. Trust mediates the relationship between perceived usefulness, ease of use, and security concerning user interest in Balipay. In practical terms, the research offers valuable insights for e-wallet service providers like Balipay, enhancing their understanding of user behavior. Service providers are also obliged to prioritize user-related interests, with the aim of increasing interest while building and maintaining a higher level of trust. Therefore, this research was conducted with the aim of providing us with an in-depth understanding of various user behaviors and providing concrete guidance for service providers to face the challenges of a larger and more dynamic market.
The Relationship Among Knowledge Ambidexterity, Innovation, and Marketing Performance Anwar, Yohny; Muis, Indra
Jurnal Aplikasi Manajemen Vol. 22 No. 3 (2024)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2024.022.03.17

Abstract

The relationship among knowledge management, organizational ambidexterity, innovation, and marketing performance is crucial in driving organizational success and competitive advantage in today's rapidly changing business environment. The aim of the study is to look at relationship knowledge management, organizational ambidexterity, innovation, and marketing performance. Besides, it examines the effects of knowledge management and organizational ambidexterity on marketing performance as intervened by innovation as a mediator. The unit analysis is the owners of SMEs in Medan Municipality, North Sumatra Province, Indonesia. This research applies quantitative methods. The research population was 478 SMEs in technology and internet businesses registered in the Government Office of Cooperatives and Micro, Small, and Medium Enterprises (MSME) of Medan, North Sumatra, Indonesia. The respondents were 217 owners of SMEs. The sampling technique is simple random sampling. The data analysis uses the Partial Least Square technique. The research finds that both knowledge management and organizational ambidexterity have positive impacts on innovation. Innovation mediates the knowledge management-marketing performance relationship and organizational ambidexterity-marketing performance relationship. It is advisable for Small Medium Business owners to implement knowledge management, organizational ambidexterity, and innovation to increase their marketing performance.
Building Brand Loyalty: The Role of Brand Communication, Brand Identity, and Brand Experience Mediated by Brand Trust Bawazir, Fatmah Cholid; Harianto, Eric; Azizurrohman, Muhammad
Jurnal Aplikasi Manajemen Vol. 22 No. 3 (2024)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2024.022.03.07

Abstract

Sarung Mangga is a sarung brand produced by PT Panggung Jaya Indah Textile (PAJITEX), located in Pekalongan City, Central Java, Indonesia. Sarung Mangga has the problem of inefficient and effective branding budgeting, so branding objectives have not been achieved optimally. This study aims to determine the effect of brand communication, brand identity, and brand experience on brand loyalty mediated by brand trust in Sarong Mangga. This study uses quantitative methods, such as the purposive sampling technique. The sample in this study consisted of 497 respondents, namely, Sarong Mangga buyers. The data collection technique used a questionnaire and was analyzed using Smart PLS. The results of this study indicate that brand communication has no positive effect on brand trust, brand identity has a positive effect on brand trust, brand experience has a positive effect on brand trust, brand communication has no positive effect on brand loyalty, brand identity has a positive effect on brand loyalty, brand experience has a positive effect on brand loyalty, there is no significant influence between brand communication and brand loyalty through brand trust, there is a significant influence between brand identity and brand loyalty through brand trust, and there is a significant influence between brand experience and brand loyalty through brand trust. The implication of the research can contribute to enhancing brand loyalty in the textile industry. This can be achieved by developing strategies to create a positive consumer experience, build consumer trust, and foster strong consumer loyalty to the textile product brand.
Innovation and Firm Competitiveness as Intervening Variables in Improving Financial Performance of MSMEs Soesetio, Yuli; Soetjipto, Budi Eko; Handayati, Puji; Winarno, Agung; Rudiningtyas, Dyah Arini; Mawardi, Moh. Cholid; Realita, Tasnim Nikmatullah
Jurnal Aplikasi Manajemen Vol. 22 No. 2 (2024)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2024.022.02.16

Abstract

Micro, small, and medium enterprises (MSMEs), especially those operating in the craft industry, often remain overlooked and receive minimal attention from researchers and policymakers even though they have an important role in increasing exports and employment in Indonesia. Nevertheless, craft MSMEs face significant challenges in maximizing innovation and enhancing competitiveness to improve financial performance. Hence, this study aims to investigate how innovation and firm competitiveness influence the financial performance of craft MSMEs. This study utilizes the SEM AMOS analysis tool with data from 403 business actors across three craft centers in West Java: Tasikmalaya, Majelengka, and Bandung. The findings reveal that product, process, and green innovation significantly influence and partially mediate the connection between entrepreneurial orientation and competitiveness. Competitiveness completely mediates the influence of product and green innovation on craft MSMEs' financial performance. Meanwhile, process innovation significantly impacts financial performance both directly and indirectly, emphasizing its importance in enhancing competitiveness and financial outcomes. Continuous improvement and innovation are crucial for boosting competitiveness and financial performance.
Millennials and Z's Intention to Leave: Leadership, Work Environment, Workload, Flexible Work, Job Satisfaction Pertiwi, Ni Made Marlynia Sukma; Prena, Gine Das
Jurnal Aplikasi Manajemen Vol. 22 No. 2 (2024)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2024.022.02.03

Abstract

Intention to leave from millennial and z generation employees in the company is quite high. This will cause problems for the company's sustainability in the future. This research was conducted in the retail industry of WHSmith Indonesia which is spread across 3 regions of Bali, Jakarta and Makassar, which aims to investigate the factors that influence employee intention to leave, there are transformational leadership, work environment, workload, and flexible work arrangement using job satisfaction as a mediating variable. In this study using 168 millennial and z generation employees in WHSmith who participated in filling out questionnaires using SEM-PLS and uses a millennial and z generation multigroup test with the SmartPLS 4 analysis tool. The results showed that transformational leadership and work environment had no effect on intention to leave, workload had a positive effect on intention to leave, meanwhile flexible work arrangement and job satisfaction had a negative effect on intention to leave, transformational leadership, work environment, and flexible work arrangement have a positive effect on job satisfaction, meanwhile workload has a negative effect on job satisfaction, transformational leadership, work environment, and flexible work arrangement have a negative effect on intention to leave through job satisfaction as a mediating variable, meanwhile workload has a positive effect on intention to leave through job satisfaction as a mediating variable among WHSmith employees. The results of multigroup analysis are also discussed in this study. This research provide insight for the WHSmith company regarding the causes of intention to leave in the millennials and z generations, so the company can have loyal employees in the future.
Uncovering the Power of Consumer Involvement: How Perceived Quality Drives E-Commerce Behavior? Asyhari, Asyhari; Pudjihastuti, Sri Hindah; Alfionita, Vina; Othman, Azmahani Yaacob
Jurnal Aplikasi Manajemen Vol. 22 No. 3 (2024)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2024.022.03.14

Abstract

Consumer involvement is an important factor in shaping consumer behavior, such as purchase intention, satisfaction, and loyalty. However, scholars have not explored its impact on e-commerce. This study aims to investigate the impact of consumer involvement, which consists of opinion-seeking, product variety, and product involvement, on perceived quality and e-commerce behavior. A quantitative research design uses 300 respondents from Oclo Official consumers in Semarang City. Data analysis using Partial Least Square Structural Equation Model (PLS-SEM) with SmartPLS version 4.0.9. The findings revealed that opining-seeking, product variety, and involvement have a positive effect on perceived quality. Other findings demonstrated that perceived quality has a positive effect on e-commerce behavior. Finally, the result concluded that perceived quality can mediate relationship factors in e-commerce behavior. The implication of this study offers new insights into the importance of consumer involvement in e-commerce. The most important implication is that e-commerce businesses must enhance perceived product quality, as it directly influences customer behavior, such as purchase intention, satisfaction, and loyalty. Companies can strengthen long-term relationships with consumers by offering a wider variety of products and maintaining high quality.
Implementation of Halal Label as an Intangible Asset on Food and Beverage Business Sustainability Amrullah, M. Mukhlis; Irianto, Gugus; Adib, Noval
Jurnal Aplikasi Manajemen Vol. 22 No. 3 (2024)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2024.022.03.04

Abstract

The majority of the Indonesian population adheres to Islam, and of course, halal food is the most sought-after. Halal labels are increasingly considered important in business due to their positive influence on consumer awareness and the demand for halal products. This study aims to understand how UB Coffee's management interprets the Halal Label as an asset and its implications for business sustainability. This research employs a qualitative method with a case study approach involving UB Coffee's management as the population. Key managers were selected as the sample using purposive sampling, and the data were analyzed descriptively. The results indicate that UB Coffee's management views the Halal Label as valuable and a source of pride, supporting UB Coffee's educational function as part of the educational institution UB and interpreting it as a shared value and commitment. However, UB Coffee has not yet recognized the Halal Label as an asset in its accounting system. The Halal Label has the potential to sustain UB Coffee's business due to the increasing trend of a halal lifestyle. The implications of this study highlight the importance of formally recognizing the Halal Label as an asset to strengthen UB Coffee's long-term business strategy.

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