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INDONESIA
Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal
Published by Institut Pertanian Bogor
ISSN : 25285149     EISSN : 24607819     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Journal of Business and Management Application (JABM) published articles in the field of business and management applications such as business strategy management, financial management, human resources and organization, business value chain and other issues in the field of business and management. This scientific journal is published by School of Business, Bogor Agricultural University (SB-IPB) associated with Indonesian Alliance of Magister Management Program (APMMI). JABM began the publication in August 2015 with a frequency of three times a year. Starting in 2016, JABM will be published in January, May and September.
Arjuna Subject : -
Articles 687 Documents
 59   60   61   62   63 
The Impact of Liquidity and Digital Transformation on The Bank Performance: Board of Commissioners and Directors’ Turnover Moderator Maudy Ariesta, Divia; Soesetio, Yuli
Jurnal Aplikasi Bisnis dan Manajemen Vol. 11 No. 1 (2024): JABM, Vol. 11 No. 1, Januari 2025
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.11.1.45

Abstract

Background: Many banks are not achieving their full profit potential due to suboptimal management of their assets and capital.Purpose: This study seeks to investigate how liquidity and digital transformation (the independent variables) influence profitability (the dependent variable), with the frequency of changes in commissioners and directors acting as a moderating factor.Design/methodology/approach: The research analyzed 47 banks listed on the Indonesia Stock Exchange (IDX) from 2012 to 2022. These banks were selected through purposive sampling from the IDX and Financial Services Authority (FSA) websites. Pure moderation, Moderated Regression Analysis (MRA), and subgroup analysis were applied.Findings/Result: The study found that both liquidity and digital transformation positively impact profitability. Furthermore, changes in the leadership, specifically commissioners and directors, significantly influence this relationship.Conclusion: Liquidity and digital transformation plays a pivotal role in driving bank profitability. Additionally, the commissioners and directors turnover was found to moderate this relationship, indicating that leadership stability may enhance the benefits of these factors. This study contributes to the existing literature by providing empirical evidence from Indonesian banks, offering insights into how these variables interact to influence financial performance.Originality/value (State of the art): This study explores how banks listed on the IDX can boost their profitability by optimizing liquidity and applying digital transformation, considering the influence of leadership changes at the commissioner and director levels. Keywords: liquidity, digital transformation, bank profitability, commissioners turnover, director turnover
Operational Risk Management Design of General Reinsurance Facultative Administration PT. XYZ Mahacintya, Christi Vidya; Hasanah, Nur; Ramadyanto, Widodo
Jurnal Aplikasi Bisnis dan Manajemen Vol. 11 No. 1 (2024): JABM, Vol. 11 No. 1, Januari 2025
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.11.1.265

Abstract

Background: The facultative administration of general reinsurance of PT. XYZ has experienced several operational risks, such as scattered and incomplete bargaining documents between companies and emails from insurance companies that were not promptly responded to. However, in practice, the facultative administration of general reinsurance of PT. XYZ has not implemented operational risk management.Purpose: The purpose of this study is to identify operational risks and their causes, analyze the priority level of handling, and recommend handling operational risks. Design/methodology/approach: This research was conducted from November 2023 to January 2024 and required 9 respondents. Furthermore, the information received based on the respondents' statements will be processed using Fishbone Diagram, FMEA (Failure Mode and Effect Analysis), and Pareto Diagram methods.Finding/Results: 11 risk sources were identified and grouped into process, human, system, and external risk categories, of which 3 were prioritized for handling, namely the risk that emails related to offers from insurance companies were not responded on time, an error occurred on the company's website database, and the information in the business offer slip did not explain in detail the coverage value of each risk to be reinsured. Conclusion: Some of the handling efforts proposed in this study include adding competent human resources, carrying out regular system maintenance, and providing reminders to insurance companies.Originality/value (State of the art): The facultative administration of general reinsurance of PT XYZ does not escape the existence of several operational risks that fall into the categories of process, human, system and external risks. Keywords: facultative administration, FMEA, operational risk, Pareto diagram, risk priority
Comparison of The Effect of Entrepreneurial Orientation on The Performance of SMES/MSMEs in Indonesia in The Pre-Pandemic Period and Pandemic: A Meta-Analysis Approach Rusdi, Akhmad Ali; Sudhartio, Lily
Jurnal Aplikasi Bisnis dan Manajemen Vol. 11 No. 1 (2024): JABM, Vol. 11 No. 1, Januari 2025
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.11.1.165

Abstract

Background: The number of research publications examining the correlation between entrepreneurial orientation and performance in Indonesia increased significantly from January 2015 to June 2023. However, the findings have been inconsistent, with entrepreneurial orientation reported to have large, medium, small, neutral, or even negative effects on the performance of SMEs/MSMEs. This variation has led to confusion regarding the actual strength of the correlation between these two variables.Purpose: This study aims to determine the actual influence of entrepreneurial orientation on the performance of SMEs/MSMEs in Indonesia under two different turbulent business environments.Method: A meta-analysis approach was employed, utilizing secondary data sourced from research articles in Indonesia indexed in the Science and Technology Index (SINTA), Copernicus, EBSCO, Google Scholar, and Scopus.Findings: During the pre-pandemic period (Industrial 4.0 boom), entrepreneurial orientation had a positive influence on the performance of SMEs/MSMEs in Indonesia, with an effect size of r=0.25–0.34r = 0.25 – 0.34 (mean r=0.30r = 0.30, p<0.001p < 0.001). In the pandemic period, the effect size was r=0.24–0.32r = 0.24 – 0.32 (mean r=0.28r = 0.28, p<0.001p < 0.001). According to Cohen’s classification, these effects are small to moderate but significant. Subgroup analysis revealed no significant difference between the two periods (p=0.71,>0.05p = 0.71, > 0.05).Conclusion: The influence of entrepreneurial orientation on SME/MSME performance remains consistent across different turbulent business environments, with a small to moderate effect.Originality/Value (State of the Art): This study demonstrates how meta-analysis can synthesize varying research findings in the field of management to provide more robust conclusions. It offers a clearer understanding of the extent to which entrepreneurial orientation impacts the performance of SMEs/MSMEs in Indonesia. Keywords: entrepreneurial orientation, business performance, variations, meta-analysis
Work Breakdown Structures Vs. Business Processes: An Investigation of Appropriate Method For Identifying The Number of Risks Sari, Martdian Ratna; Kountur, Ronny; Manuel, Bram; Ahmad, Adura
Jurnal Aplikasi Bisnis dan Manajemen Vol. 11 No. 1 (2024): JABM, Vol. 11 No. 1, Januari 2025
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.11.1.275

Abstract

Background: Risk identification is a critical first step in the risk management process, laying the groundwork for subsequent stages like analysis, assessment, mitigation, and monitoring. Accurate identification is crucial to ensure that identified risks align with the company’s specific contextPurpose: This research aims to investigate how knowledge and understanding of various risk identification techniques influence the number of risk events identified by practitioners.Design/Methodology: An experimental approach was employed, involving 84 business school students. The study measured the dependent variable number of risks identified against independent variables comprising different risk identification approaches, both with and without context knowledge. Data analysis utilized the Chi-square technique of non-parametric statistics, maintaining a 95 percent confidence level.Findings: The findings reveal a significant correlation between the methods of identification approach (with or without knowledge of risk context) and the number of risks identified. Participants using the Business Process (BP) approach, regardless of context knowledge, identified more risks compared to those using the Work Breakdown Structure (WBS) approach or a No approach (NT).Conclusion: The findings highlight the importance of selecting appropriate risk identification methods and underscore the value of context knowledge in enhancing risk identification effectiveness. This research provides actionable insights for practitioners, analysts, and decision-makers actively engaged in risk management.Originality: This study contributes to the field by emphasizing the role of risk identification approaches and contextual knowledge, providing a framework for improving risk management practices. Keywords: risk identification, risk context, experiment approach, and risk knowledge
The Influence of Marketing Mix and Cafe Atmosphere on Customer Loyalty Through Customer Satisfaction As a Mediation Variable Risal, M.; Efendi, Achmad; Firmanzah, Adi
Jurnal Aplikasi Bisnis dan Manajemen Vol. 11 No. 1 (2024): JABM, Vol. 11 No. 1, Januari 2025
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.11.1.141

Abstract

Background: The development of cafes and restaurants represents one of the fastest-growing sectors in Indonesia's culinary industry. This growth is evident not only in major cities but also in remote areas. As lifestyles become more sophisticated, the increasing needs of the community are driving changes in consumption patterns.Purpose: This study aims to examine the role of the marketing mix and café atmosphere on customer loyalty, mediated by customer satisfaction, in cafes and restaurants in Samarinda City.Design/Methodology/Approach: A total of 100 café and restaurant owners participated in this study. Data were analyzed using SmartPLS 3.3.Findings/Results: The results show that the marketing mix significantly influences customer satisfaction through factors such as fair pricing, appealing products, effective promotions, and strategic locations, which meet consumer expectations. Similarly, the café atmosphere, characterized by pleasant lighting, comfortable seating, and enjoyable background music, enhances customer satisfaction. Both the marketing mix and café atmosphere contribute to customer loyalty, as consumers are willing to return and recommend these establishments when they feel satisfied. Additionally, customer satisfaction itself plays a crucial role in fostering loyalty, demonstrating that a positive experience with pricing, products, promotions, and ambiance leads to higher retention rates.Conclusion: The marketing mix, café atmosphere, and customer satisfaction significantly influence customer loyalty. Each variable and its indicators play a critical role in shaping consumer behavior.Originality/Value (State of the Art): While the marketing mix and café atmosphere have been studied conceptually and theoretically, research on café atmosphere remains limited. This study contributes to the field by exploring a specific research object, including a distinct sample size, providing valuable insights for further research in this area. Keywords: café atmosphere, customer satisfaction, customer loyalty, marketing mix, café and restaurant
Antecedents of Traveller Identification and Satisfaction As a Consequence of Traveller Decisions Aqsa, Muhammad; Ibrahim, Aetken; Parintak, Suparman; Attas, Anne
Jurnal Aplikasi Bisnis dan Manajemen Vol. 11 No. 1 (2024): JABM, Vol. 11 No. 1, Januari 2025
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.11.1.88

Abstract

Background:This research is motivated by the North Luwu Regional Government's concerns that in order to increase and attract visitor interest in the Rinding Allo Tourism Village, Rongkong District, North Luwu Regency, tourist attraction managers must develop the potential of tourist attractions and maximize promotional activities for tourism potential to consumers, so as to foster desire. make visits with the hope of creating tourist satisfaction.Purpose:This research aims to see the extent of the influence of tourist attractions and promotions on tourist satisfaction through tourists' visiting decisions.Methodology:This research is quantitative research with an associative approach with data collection instruments using questionnaires. The sample consisted of 100 respondents, with using the margin of error (MOE) formula. The data that has been collected will be subjected to verification and descriptive analysis with statistical tool SmartPLS.Finding:The research results show that the attractiveness of tourist attractions and promotions has a positive and significant effect on the decision to visit. The decision to visit has a positive and significant effect on tourist satisfaction. The attractiveness of tourist attractions and promotions has a positive and significant effect on tourist satisfaction. The attractiveness of tourist attractions and promotions has a positive and significant effect on tourist satisfaction through the decision to visit.Conclusion: Increasing infrastructure and supporting facilities can increase tourism potential and wider use of promotional media such as social media promotions can increase the reach of promotions carried out.Originality/Value (State of The Art): Research on the Rinding Allo Tourism Village is the first research conducted using tourist attraction and promotion variables to highlight local wisdom and regional culture in attracting tourists and increasing tourist satisfaction. Keywords: attraction, tourist attractions, promotion, tourist visiting decisions, tourist satisfaction
Enhancing Patient Loyalty Through Operational Strategies and Service Quality: The Impact of Patient Satisfaction on Company Revenue Sumarta, Renaldus Iwan; Jamaludin, Maun; Sudirman, Iman
Jurnal Aplikasi Bisnis dan Manajemen Vol. 11 No. 1 (2024): JABM, Vol. 11 No. 1, Januari 2025
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.11.1.203

Abstract

Background: Hospitals, as public companies, must prioritize not only healthcare quality but also revenue and sustainability. Patient satisfaction serves as a key indicator of service quality, while effective operational strategies and high service quality are essential for fostering patient loyalty.Purpose: This study analyzes how operational strategies and service quality influence patient loyalty and, consequently, company revenue.Design/Methodology/Approach: A quantitative research methodology was employed, utilizing simple random sampling to collect data from 187 patients in private hospitals in Bandung. Data were gathered through questionnaires on a 7-point Likert scale, complemented by interviews. SmartPLS 4.0 software was used for data analysis.Finding/Result: The findings reveal that operational strategies significantly enhance service quality and patient loyalty. Improved operational strategies lead to better service quality, which in turn boosts consumer loyalty. Additionally, service quality plays a crucial mediating role in the relationship between operational strategies and patient loyalty.Conclusion: Satisfied patients are more likely to return, contributing to increased revenue and sustainability for hospitals.Original/Value: This research innovatively links operational strategies to patient loyalty in private hospitals, demonstrating how service quality mediates this relationship and drives revenue growth and business sustainability. Keywords: operational strategies, service quality, patient loyalty, patient satisfaction, company revenue
Application of Design Thinking For The Design of Bogor Batik Tilu Sauyunan Motif Taryana, Asep; Budhie, Sri Ratna Handayani; Savitri, Amelia Rizky; Arianingrum, Meira Dewi
Jurnal Aplikasi Bisnis dan Manajemen Vol. 11 No. 1 (2024): JABM, Vol. 11 No. 1, Januari 2025
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.11.1.123

Abstract

Background: The diversity of batik motif designs is one of the key factors driving public interest in batik. In the batik industry, particularly among Small and Medium Enterprises (SMEs), innovation in creating new batik motifs presents a significant challenge to the sustainability of the business in Indonesia. Therefore, this study focuses on one of the SME batik businesses in Bogor.Purpose: The aim of this study is to explore the mapping process involved in creating the Tilu Sauyunan batik motif, a signature design of Bogor City, at the Handayani Geulis Batik Bogor enterprise.Design/Methodology/Approach: This study employs a qualitative approach using the design thinking method to analyze the problems and solutions in the batik creation process.Findings/Results: The analysis reveals that applying the design thinking method to the creation of the Tilu Sauyunan batik motif successfully establishes a visual identity that encapsulates the cultural essence and identity of Bogor.Conclusion: The design thinking approach demonstrated in this study effectively integrates elements and icons of Bogor into the Tilu Sauyunan batik motif, resulting in an appealing and distinctive visual identity.Originality/Value (State of the Art): Handayani Geulis Batik Bogor is a rapidly growing SME in the Indonesian batik industry. Through the innovative efforts of its owner and support from the Indonesian government, the business has expanded internationally. Positioning the Tilu Sauyunan batik motif as a cultural identity and icon of Bogor has the potential to drive further business growth and recognition. Keywords: bogor batik, design thinking, indonesian batik, local wisdom, visual identity
Barriers to Creativity, Market Knowledge Acquisition and Market Performance: The Moderating Role of Network-Building Capability in SME Sector Munawar, Fansuri; Handayani, Rini
Jurnal Aplikasi Bisnis dan Manajemen Vol. 11 No. 1 (2024): JABM, Vol. 11 No. 1, Januari 2025
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.11.1.151

Abstract

Background: Small and medium enterprises (SMEs) play a crucial role in economic development, but various barriers often hinder their ability to drive innovation through creativity. This study aims to investigate these barriers and their impact on market performance, with a focus on the moderating role of network-building capability and the mediating role of market knowledge acquisition.Purpose: The primary objectives of this study are to (1) identify environmental and management barriers that hinder creativity in SMEs, (2) explore how market knowledge acquisition mediates the relationship between creativity and market performance, and (3) evaluate the role of network-building in moderating the impact of these barriers.Design/methodology/approach: The study used a survey-based approach, collecting data from 195 SME owners or managers across nine manufacturing sub-sectors in Bandung, Tasikmalaya, and Majalengka. Data analysis was performed using partial least squares structural equation modeling (PLS-SEM) with SmartPLS 3.0.Findings/Result: The results show that environmental barriers are not significant on creativity, but management barriers significantly inhibit creativity. Then, creativity positively affects market knowledge acquisition and market performance. In addition, market knowledge acquisition is a mediator between creativity and market performance, and network-building capability effectively moderates the negative impact of management barriers on creativity.Conclusion: SMEs should focus on enhancing their network-building capabilities to mitigate management barriers that hinder creativity. Moreover, continuous market knowledge acquisition is critical for turning creative ideas into practical innovations that can improve market performance.Originality/value (State of the art): This study provides insights into the managerial and environmental barriers faced by SMEs in fostering creativity and highlights the importance of network-building and market knowledge acquisition. It contributes to the literature by offering an understanding of how SMEs can overcome barriers to improve market performance. Keywords: barriers, creativity, market knowledge acquisition, market performance, SME
Destination Service Quality and Destination Image To Enhance Revisit Intention: Role of Perceive Risk in Post-Covid-19 Era Lina, Lia Febria; Permatasari, Berlintina; Novita, Dian; Febrian, Angga
Jurnal Aplikasi Bisnis dan Manajemen Vol. 11 No. 1 (2024): JABM, Vol. 11 No. 1, Januari 2025
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.11.1.78

Abstract

Background: The tourism industry has made an important contribution to the economy and society in various countries, including Indonesia. Purpose: The purpose of this study is to examine Destination Service Quality (DSQ) on Destination image and the revisit intention of tourists. By exploring and understanding the specific aspects of service quality, this study provide better comprehend how these elements contribute to a tourist's overall satisfaction and their likelihood to revisit. Tourists' perceived risk is examined as a moderating variable.Design/methodology/approach: This study used Quantitative method. This study surveyed 295 local and international tourists who met the criteria. This research utilizes PLS-SEM 7.0, a flexible statistical method for hypothesis testing, ideal for complex models with multiple variables. Findings/Result: The results of this study prove that the dimensions of destination service quality: accommodation, hospitality, cleanliness, and airport service, positively influence the destination image. The destination image has a positive effect on revisit intention. Conclusion: The findings prove that destination image is a key factor in determining revisit intention. Despite the influence of various service quality dimensions, the overall perception of the destination strongly drives the revisit intention. The study shows that destination service quality, particularly accommodation, hospitality, cleanliness, and airport service, significantly shapes the positive image of Lampung, encouraging repeat visits. However, the perceived risk, such as health concerns like COVID-19, does not significantly moderate this relationship, indicating that these concerns do not deter tourist's revisit intention.Originality/value (state of the art): This study underscores the theoretical importance of destination image in tourism studies and highlights the practical necessity for destination managers to prioritize and enhance this image to encourage revisit and foster tourist loyalty. Keywords: destination service quality, destination image, indonesia tourism, revisit intention, perceived risk, tourist behaviour

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