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Peran Serviscape dalam Membangun Citra Rumah Sakit: Studi pada Unit Rawat Inap RSUD Lamaddukkelleng Sengkang Andi Mikhrunnisai; Anugerah Yanuar Azis; A.Nur Azizah; Nur Fadilah Fitra
Journal Research of Health Administration and Public Health (JRHAPH) Vol. 2 No. 1 (2026): Journal Research of Health Administration and Public Health (JRHAPH)
Publisher : Lentera Pena Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.0425/h4n3j988

Servicescape, or the physical environment of a hospital, is an important factor that can shape patients' perceptions of the image of a healthcare institution. A clean, comfortable, well-organized environment supported by adequate facilities has the potential to enhance patients' trust in the hospital. This study aimed to determine the relationship between servicescape and hospital image in the Inpatient Unit of Lamaddukkelleng Regional General Hospital, Sengkang. A cross-sectional study design was employed using a proportional stratified random sampling technique. The study sample consisted of 100 respondents selected from a population of 14,204 patients. Data were collected using a structured questionnaire and analyzed through univariate and bivariate analyses using the Chi-Square test. The results showed that 68 respondents (68.0%) rated the servicescape as adequate, while 32 respondents (32.0%) rated it as inadequate. A total of 72 respondents (72.0%) had a positive perception of the hospital image, whereas 28 respondents (28.0%) had a negative perception. Among respondents who rated the servicescape as adequate, 54 (79.4%) had a positive perception of the hospital image, while only 18 respondents (56.3%) in the inadequate servicescape group had a positive perception. The Chi-Square test yielded a p-value of 0.030 (p < 0.05), indicating a significant relationship between servicescape and hospital image. It can be concluded that a well-maintained physical environment plays an important role in building a positive hospital image. Hospital management should continuously improve cleanliness, facility adequacy, room comfort, lighting, and environmental layout to strengthen patients' trust and positive perceptions of hospital services. Improving servicescape quality is expected to enhance patient experience, loyalty, and hospital competitiveness in healthcare delivery.

Model Community-Based Health Management dalam Pengendalian Hipertensi di Wilayah Kerja Puskesmas Tanasitolo Ruslang Ruslang; Anugerah Yanuar Azis; Muhammad Amaliah S; Nirmawati Darwis; Nurhikmah Wijaya; A. Rizky Amaliah
Journal Research of Health Administration and Public Health (JRHAPH) Vol. 2 No. 1 (2026): Journal Research of Health Administration and Public Health (JRHAPH)
Publisher : Lentera Pena Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.0425/y272tw44

Hypertension is a public health problem that requires continuous management through the involvement of patients, families, health cadres, and healthcare professionals. This study aimed to analyze the effectiveness of the Community-Based Health Management Model in improving knowledge, hypertension control behaviors, medication adherence, and blood pressure control among hypertensive patients in the working area of Tanasitolo Public Health Center. This quantitative study employed a pre-experimental one-group pretest–posttest design. A total of 40 hypertensive patients were selected using purposive sampling. The eight-week intervention included patient identification, four community-based education sessions, blood pressure monitoring, and hypertension management assistance. Data were collected using questionnaires assessing knowledge, hypertension control behaviors, and medication adherence, while blood pressure was measured using a digital device. The approach positioned the community as an active partner in monitoring risk factors, adopting a healthy diet, performing physical activity, managing stress, and maintaining regular therapy. The results showed that mean knowledge scores increased from 61.25 to 82.75, hypertension control behavior scores from 58.40 to 77.65, and medication adherence scores from 60.15 to 79.80. Mean systolic blood pressure decreased from 158.45 mmHg to 143.20 mmHg, while diastolic blood pressure decreased from 94.75 mmHg to 87.30 mmHg. All variables showed statistically significant differences (p<0.001). The Community-Based Health Management Model effectively improved hypertension self-management and supported blood pressure control. This model may be developed as a community-based hypertension management approach in primary healthcare by continuously involving health cadres and families.

Eksplorasi Pendidikan Kesehatan Ibu tentang Stimulasi Perkembangan Anak pada Masyarakat Nelayan Kabupaten Bone Nirmawati Darwis; Ruslang Ruslang; Yammar Yammar; Anugerah Yanuar Azis; Haswinda Puspita
Journal Research of Nursing & Midwifery (JRNM) Vol. 1 No. 1 (2025): Journal Research of Nursing & Midwifery (JRNM)
Publisher : Journal Research of Nursing & Midwifery (JRNM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.0425/sjdf7628

Early childhood development stimulation has a significant impact on their cognitive, motor, and social growth. The knowledge and practices of mothers in providing developmental stimulation are crucial, especially in communities facing social and economic challenges, such as fishing communities. This study aims to explore the knowledge, practices, challenges, and sources of information related to child development stimulation among mothers in Bone Regency. This study uses a qualitative approach with in-depth interviews. A total of 15 mothers with children aged 0-24 months were selected using purposive sampling. The collected data were analyzed using the Colaizzi method to identify key themes. The majority of mothers have basic knowledge about motor and language stimulation, but they lack understanding of social and cognitive stimulation. The stimulation practices they carry out focus on gross motor stimulation and language through daily conversations. The main challenges faced are limited time due to work as fishermen and economic constraints that affect access to information. The primary sources of information come from personal experience, family, and close friends, with few accessing health services or mass media.The results of the study emphasize the importance of enhancing maternal health education on social and cognitive child stimulation. Additionally, better access to information through effective channels is needed, especially for mothers in areas with time and economic constraints. Community-based education and outreach can improve mothers' understanding and practices in child development stimulation.

Hubungan Usia dengan Tekanan Darah Sistolik dan Diastolik Lansia Hipertensi Ruslang Ruslang; Nirmawati Darwis; Anugerah Yanuar Azis; Yammar Yammar; Salmawati B
Journal Research of Nursing & Midwifery (JRNM) Vol. 1 No. 1 (2025): Journal Research of Nursing & Midwifery (JRNM)
Publisher : Journal Research of Nursing & Midwifery (JRNM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.0425/vt7f3p05

Hypertension is one of the most common diseases suffered by the elderly. Hypertension is also referred to as “the silent disease” because there are no signs or symptoms that can be seen from the outside. The development of hypertension runs slowly, but is potentially very dangerous. In the initial survey conducted by the researcher, it was obtained data on the number of elderly people who experienced the most hypertension in Nepo Village. The purpose of this study was to determine the correlation between age and blood pressure of elderly hypertension. The method used in this study uses a descriptive method with a quantitative approach. The population in this study were 38 elderly people. The sampling technique used Accidental sampling with a total sample of 27 people according to the inclusion and exclusion criteria. Measurement of blood pressure using a Sphygmomanomater or Tensimeter (blood pressure measuring device), the use of an observation sheet to record the results of measuring the blood pressure of the elderly and informed consent as a statement of the elderly's willingness to become respondents which contains general elderly data such as identity. The results of statistical tests using the chi-square test obtained a correlation of age with systolic blood pressure p 0.046 <α 0.05 and a correlation of age with diastolic blood pressure p 0.044 <α 0.05, so it can be concluded that there is a correlation between age and blood pressure in elderly hypertension.

Pola Asuh Orang Tua dan Kemampuan Interaksi Sosial Anak Prasekolah: Studi di TK PGRI 1 Keera Nirmawati Darwis; Rika Hardiyanti; Fatmawati Fatmawati; Ruslang Ruslang; Anugerah Yanuar Azis; Ikdafila Ikdafila; Arni AR
Journal Research of Nursing & Midwifery (JRNM) Vol. 2 No. 1 (2026): Journal Research of Nursing & Midwifery (JRNM)
Publisher : Journal Research of Nursing & Midwifery (JRNM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.0425/8dveef41

Social interaction skills are an essential aspect of preschool children's development, as they support children's ability to adapt, communicate, and cooperate with their surroundings. One factor presumed to influence these skills is parenting style. This study aimed to examine the relationship between parenting style and the social interaction skills of preschool children at TK PGRI 1 Keera. This quantitative study employed a descriptive correlational design with a cross-sectional approach. The study population consisted of 58 preschool children, with a sample of 37 respondents selected using probability sampling through proportionate stratified random sampling. Data were collected using a parenting style questionnaire and a children's social interaction skills questionnaire. The relationship between variables was analyzed using Fisher’s Exact Test with a significance level of 0.05. Most parents applied a democratic parenting style (31 respondents; 83.8%). The majority of children demonstrated a moderate level of social interaction skills (30 respondents; 81.1%). Statistical analysis yielded a p-value of 0.117 (p > 0.05), indicating no significant relationship between parenting style and preschool children's social interaction skills. Parenting style was not significantly associated with the social interaction skills of preschool children at TK PGRI 1 Keera. These findings suggest that children's social interaction skills may be influenced by other factors, such as the school environment, peer interactions, and children's daily social experiences.

Hubungan Kinerja Pertugas Posbindu PTM dengan Kepatuhan Kontrol Penderita Hipertensi Ruslang Ruslang; Anugerah Yanuar Azis; Khaeriah B; Islamia Islamia; Nurhikmah Wijaya
Journal Research of Health Administration and Public Health (JRHAPH) Vol. 1 No. 1 (2025): Journal Research of Health Administration and Public Health (JRHAPH)
Publisher : Lentera Pena Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.0425/2b3gnh71

Hypertension is a non-communicable disease that poses a public health problem due to its contribution to high morbidity and mortality rates. In Indonesia, the prevalence of hypertension continues to rise, necessitating early detection efforts and effective management through programs such as Posbindu PTM. The performance of Posbindu PTM officers is considered an important factor that can influence the adherence of hypertension patients to routine check-ups. This study aims to determine the relationship between the performance of Posbindu PTM officers and the adherence to hypertension control among patients in Woronge Village. This research uses a cross-sectional approach with a purposive sample of 10 respondents. Data was collected through questionnaires and analyzed using Fisher's Exact Test. The results showed that 60% of the officers performed well, and 60% of the hypertension patients adhered to control. Bivariate analysis found a significant relationship between officer performance and control adherence, with a p-value of 0.048 (p < 0.05). Therefore, the performance of Posbindu PTM officers has a significant impact on the adherence of hypertension patients to health control. This highlights the importance of officers' roles in providing education and motivation to hypertension patients to ensure they follow health control routines. To achieve this, there is a need to improve the quality of officers' performance through training and strengthening monitoring systems at Posbindu PTM. Additionally, it is also important to engage the community more actively in this program, so they become more aware of the importance of sustainable hypertension management. Intensive training for officers and improvement of Posbindu PTM facilities can further support the success of this program.

Kajian Kebijakan Kesehatan dalam Upaya Pencegahan Hipertensi Masyarakat Pesisir Danau Tempe di Wilayah Kerja Puskesmas Liu Khaeriah B; Ruslang Ruslang; Anugerah Yanuar Azis; Eka Wulansari; Tia Ailinnia
Journal Research of Health Administration and Public Health (JRHAPH) Vol. 1 No. 1 (2025): Journal Research of Health Administration and Public Health (JRHAPH)
Publisher : Lentera Pena Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.0425/3dqmhk75

Hypertension is a major health issue contributing to cardiovascular complications in Indonesia, especially among the elderly. This study aims to evaluate health policies for hypertension prevention in the work area of Puskesmas Liu, specifically within the communities around Lake Tempe. The main focus of this research is to assess community understanding, the active role of Puskesmas, and the challenges faced in the implementation of hypertension prevention policies. The research method used is a qualitative phenomenological study with data analysis based on the Colaizzi approach. In-depth interviews were conducted with seven informants who are hypertension sufferers from the area during May-June 2025. The collected data were analyzed to identify key themes related to hypertension prevention policies. The results of the study show that the community’s understanding of hypertension and low-salt diets is still limited, with many people considering hypertension as an inherited condition. Puskesmas has conducted health education through Posbindu, but still faces challenges related to limited resources and educational media. The habit of consuming high-salt foods, particularly salted fish, poses a significant barrier to adopting a healthy diet. Family support also plays a crucial role in adherence to a healthy diet. This study emphasizes the importance of improving health education and involving families in hypertension prevention, as well as the need for more inclusive and community-based policies to effectively support hypertension prevention efforts.

Kesenjangan antara Harapan dan Pelayanan Pasien JKN terhadap Aspek Hubungan Antar Manusia di Instalasi Rawat Inap RSUD Haji Makassar Idarwati Mustafa; Andi Mikhrunnisai; Anugerah Yanuar Azis; Khusnul Khatimah
Journal Research of Health Administration and Public Health (JRHAPH) Vol. 1 No. 1 (2025): Journal Research of Health Administration and Public Health (JRHAPH)
Publisher : Lentera Pena Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.0425/qj8whp27

Interpersonal relationships in healthcare services, particularly in inpatient settings, are fundamental aspects that significantly influence patients’ perceptions and satisfaction levels. Among participants of the National Health Insurance (JKN) program, discrepancies are often observed between their expectations and the actual services received. These gaps commonly relate to communication, empathy, and the attentiveness of healthcare providers toward patients. This study aims to identify the differences between patient expectations and the services received, specifically regarding interpersonal aspects in the inpatient care unit of RSUD Haji Makassar. This research employed a quantitative design with a cross-sectional approach. A total of 98 respondents patients from class I, II, and III inpatient services were selected using quota sampling from a population of 41,663 patients. Data were collected through a structured questionnaire and analyzed using univariate methods and the Importance Performance Analysis (IPA) approach. The results showed that the average expectation score was 3.16, while the average score of received services was 3.06. The overall conformity level was 96.89%, indicating a noticeable gap that needs improvement. The highest satisfaction was found in the item "reception staff friendliness" (98.39%), while the lowest was "nurses' attention to patients’ physical and emotional conditions" (95.15%). These findings highlight the need to improve the quality of interpersonal communication in healthcare through communication training and continuous service quality evaluation.

Korelasi Layanan Pemulihan dengan Citra Rumah Sakit di Ruang Rawat Inap RSUD Lamaddukkelleng Sengkang Andi Mikhrunnisai; Anugerah Yanuar Azis; A. Nur Azizah; Nur Fadilah Fitrah
Journal Research of Health Administration and Public Health (JRHAPH) Vol. 1 No. 2 (2025): Journal Research of Health Administration and Public Health (JRHAPH)
Publisher : Lentera Pena Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.0425/mnsd4a28

In modern hospital management, the relationship between service recovery and hospital image is a strategically crucial aspect for maintaining institutional credibility. RSUD Lamaddukkelleng Sengkang faces challenges related to the effectiveness of communication and inconsistent complaint handling, which potentially influence patients’ perceptions. This study aimed to examine the correlation between service recovery and hospital image in the inpatient wards of RSUD Lamaddukkelleng Sengkang. A cross-sectional approach was employed, using proportional stratified random sampling with 100 respondents drawn from a total patient population of 14,204. Inclusion criteria included patients who had undergone a minimum of 2 × 24 hours of inpatient care and were in a conscious state. Data were collected through questionnaires and analyzed using the Chi-Square test with SPSS version 16. The results indicated that the majority of respondents rated service recovery as adequate (62.0%) and hospital image as positive (72.0%). Bivariate analysis revealed a significant relationship between service recovery and hospital image. Most respondents (56.0%) who rated service recovery as adequate also provided a positive assessment of the hospital image. These findings confirm that the quality of service recovery plays a critical role in shaping the institution’s reputation. Effective service recovery not only addresses complaints but also rebuilds patients’ trust and loyalty. Strategies such as improving human resource competencies, developing integrated management information systems for rapid response, and maintaining the quality of the hospital’s physical environment are necessary to sustainably strengthen the hospital’s positive image.

Hubungan Kepemimpinan Situasional dengan Efektivitas Tim Medis di Rumah Sakit Prima Husada Sengkang Anugerah Yanuar Azis; Ruslang Ruslang; Muhammad Amaliah S
Journal Research of Health Administration and Public Health (JRHAPH) Vol. 1 No. 2 (2025): Journal Research of Health Administration and Public Health (JRHAPH)
Publisher : Lentera Pena Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.0425/ngs7xy91

Hospitals are complex organizations in which leadership serves as a determining factor for the quality of services provided to patients. Situational leadership emphasizes the flexibility of leaders in adapting their style according to the conditions and maturity level of team members to achieve optimal organizational effectiveness. This study aimed to comprehensively analyze the relationship between situational leadership and the effectiveness of medical teams at Prima Husada Sengkang Hospital. A quantitative cross-sectional design was employed in this study, which was conducted in September 2025. The study sample consisted of 32 medical team members selected using purposive sampling. Data were collected using Likert-scale questionnaires to measure situational leadership (12 items) and team effectiveness (10 items). Data analysis was performed using Pearson’s correlation test. Univariate analysis showed that the average score of situational leadership was 43.6 and team effectiveness was 37.8, both categorized as moderate to high. Bivariate analysis revealed a significant positive relationship between situational leadership and medical team effectiveness, with a correlation coefficient of r = 0.612 and a p-value of 0.000.These findings indicate that higher levels of situational leadership are associated with greater effectiveness of medical teams in achieving goals, coordination, and job satisfaction. The adaptive ability of leaders to assess team situations and provide appropriate guidance is crucial in the dynamic hospital environment. It can be concluded that there is a significant relationship between situational leadership and medical team effectiveness at Prima Husada Sengkang Hospital, which warrants management attention to enhance institutional performance.

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