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Mutu Layanan Peserta BPJS Kesehatan: Pendekatan Interaction Quality Dimension Ruslang; Yanuar Azis, Anugerah; Khaeriah B; Azizah, A. Nur; Mustafa, Idarwati; Mikhrunnisai, Andi; Yakob, Asmirati; Alfiyani, Lina
Jurnal Manajemen Informasi dan Administrasi Kesehatan Vol. 7 No. 1 (2024): JMIAK
Publisher : Program Studi D3 Rekam Medis dan Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jmiak.v7i1.5426

Abstract

BPJS Kesehatan continues to improve the quality of health services through various facilities that work with it. According to BPJS Kesehatan data in 2021, there are 10,228 puskesmas and 7,078 private clinics as First Level Health Facilities (FKTP), and 2,745 hospitals as Advanced Referral Health Facilities (FKRTL). This study aims to analyze the quality of BPJS Health services from the perspective of participants using the Interaction Quality Dimension approach at Puskesmas Tanasitolo, Wajo Regency, South Sulawesi. The research approach used is quantitative with a descriptive design. Data collection was carried out through distributing questionnaires to 99 respondents, namely BPJS Health participants who met certain criteria. The results showed that the attitude, behavior, and expertise of health workers have a significant impact on BPJS Health patient satisfaction. Therefore, it is important to continue to improve these aspects to ensure optimal health services for BPJS Kesehatan patients at the Puskesmas.
Hubungan Total Quality Management (TQM) Dengan Kepuasan Pasien Di Ruang Perawatan Lantai 3 Di Rumah Sakit Hikmah Citra Medika Sengkang Azis, Anugerah Yanuar; Darwis, Nirmawati; Yammar, Yammar; Arafah , Eka Hardianti; Ruslang, Ruslang; Mu’sing, Abdul Baiz
Innovative: Journal Of Social Science Research Vol. 5 No. 3 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i3.18930

Abstract

Kondisi individu dipengaruhi oleh berbagai faktor, salah satunya adalah akses dan kualitas pelayanan kesehatan. Seiring meningkatnya taraf hidup masyarakat Indonesia, kesadaran akan pentingnya mutu layanan rumah sakit pun ikut bertambah. Secara umum, Total Quality Management (TQM) merupakan suatu pendekatan untuk meningkatkan mutu pelayanan. Jika diterapkan dengan baik, TQM dapat berkontribusi pada peningkatan kepuasan pasien, karena dianggap sebagai alat penting dalam upaya perbaikan kualitas layanan rumah sakit. Kepuasan pasien sendiri diartikan sebagai sejauh mana individu merasa terpenuhi harapannya terhadap layanan yang diterima. Penelitian ini menggunakan pendekatan kuantitatif dengan desain potong lintang (cross-sectional study) untuk menganalisis populasi atau sampel tertentu. Teknik pengambilan sampel yang digunakan adalah nonprobability sampling dengan metode total sampling, yakni seluruh anggota populasi dijadikan sampel penelitian. Dari 37 responden yang diteliti, sebanyak 22 orang (59,5%) menilai bahwa pelaksanaan TQM sudah baik, 12 orang (32,4%) menilai cukup, dan 3 orang (8,1%) menilai kurang. Dalam hal kepuasan pasien, sebanyak 33 responden (89,2%) menyatakan sangat puas dan 4 orang (10,8%) merasa puas. Hasil analisis menunjukkan adanya hubungan antara penerapan TQM dan tingkat kepuasan pasien di Rumah Sakit Hikmah Citra Medika Sengkang. Hal ini ditunjukkan dari indikator-indikator seperti Kepemimpinan (Leadership) dengan nilai p-value 0,000, Perencanaan Strategis (Strategic Planning) dengan p-value 0,000, dan Fokus pada Pelanggan (Customer Focus) dengan p-value 0,004 — seluruhnya menunjukkan signifikansi karena berada di bawah ambang 0,05
Etnomedisin Tanaman Antihipertensi Suku Bugis Wajo: An Exploratory Study Of Cultural Practices Tetti Surianti; Eka Wulansari; Nurhikmah Wijaya; Ruslang; Anugerah Yanuar Azis; Yammar; Nirmawati Darwis
Jurnal Sains & Kesehatan Vol 4 No 2 (2025): Jurnal Sains dan Kesehatan
Publisher : Politeknik Baubau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57151/jsika.v4i2.1071

Abstract

This study aims to explore the use of antihypertensive plants in the ethnomedicine practices of the Bugis Wajo community in Wajo Regency, South Sulawesi. Hypertension is a growing global health problem that requires comprehensive management approaches,including the use of traditional medicinal plants that have long been embedded in local culture. This research employed a qualitativeapproach with an exploratory design to gain an in-depth understanding of locally rooted health practices. Sixteen female informants with hypertension were selected through purposive sampling because they were considered to have direct experience in using medicinal plants. In-depth interviews were conducted to explore their perceptions, knowledge, and experiences regarding the use of plants as an alternative therapy. Data were analyzed using the Relative Frequency of Citation (RFC) method to measure how frequently each plant was mentioned and its level of popularity. The findings revealed that the Bugis Wajo community commonly uses 10 types of plants as antihypertensive remedies, with the five most frequently used being cucumber, bay leaves, celery, garlic, and bilimbi. These plants are typically prepared by boiling and consuming the decoction regularly according to individual needs. The results highlight that ethnomedicine remains an important option in managing hypertension within the community. Therefore, revitalizing local wisdom and integrating traditional medicinal plants into the development of complementary therapies should be strengthened to support more holistic and sustainable hypertension control efforts.
Peran Serviscape dalam Membangun Citra Rumah Sakit: Studi pada Unit Rawat Inap RSUD Lamaddukkelleng Sengkang Andi Mikhrunnisai; Anugerah Yanuar Azis; A.Nur Azizah; Nur Fadilah Fitra
Journal Research of Health Administration and Public Health (JRHAPH) Vol. 2 No. 1 (2026): Journal Research of Health Administration and Public Health (JRHAPH)
Publisher : Lentera Pena Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.0425/h4n3j988

Abstract

Servicescape, or the physical environment of a hospital, is an important factor that can shape patients' perceptions of the image of a healthcare institution. A clean, comfortable, well-organized environment supported by adequate facilities has the potential to enhance patients' trust in the hospital. This study aimed to determine the relationship between servicescape and hospital image in the Inpatient Unit of Lamaddukkelleng Regional General Hospital, Sengkang. A cross-sectional study design was employed using a proportional stratified random sampling technique. The study sample consisted of 100 respondents selected from a population of 14,204 patients. Data were collected using a structured questionnaire and analyzed through univariate and bivariate analyses using the Chi-Square test. The results showed that 68 respondents (68.0%) rated the servicescape as adequate, while 32 respondents (32.0%) rated it as inadequate. A total of 72 respondents (72.0%) had a positive perception of the hospital image, whereas 28 respondents (28.0%) had a negative perception. Among respondents who rated the servicescape as adequate, 54 (79.4%) had a positive perception of the hospital image, while only 18 respondents (56.3%) in the inadequate servicescape group had a positive perception. The Chi-Square test yielded a p-value of 0.030 (p < 0.05), indicating a significant relationship between servicescape and hospital image. It can be concluded that a well-maintained physical environment plays an important role in building a positive hospital image. Hospital management should continuously improve cleanliness, facility adequacy, room comfort, lighting, and environmental layout to strengthen patients' trust and positive perceptions of hospital services. Improving servicescape quality is expected to enhance patient experience, loyalty, and hospital competitiveness in healthcare delivery.
Model Community-Based Health Management dalam Pengendalian Hipertensi di Wilayah Kerja Puskesmas Tanasitolo Ruslang Ruslang; Anugerah Yanuar Azis; Muhammad Amaliah S; Nirmawati Darwis; Nurhikmah Wijaya; A. Rizky Amaliah
Journal Research of Health Administration and Public Health (JRHAPH) Vol. 2 No. 1 (2026): Journal Research of Health Administration and Public Health (JRHAPH)
Publisher : Lentera Pena Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.0425/y272tw44

Abstract

Hypertension is a public health problem that requires continuous management through the involvement of patients, families, health cadres, and healthcare professionals. This study aimed to analyze the effectiveness of the Community-Based Health Management Model in improving knowledge, hypertension control behaviors, medication adherence, and blood pressure control among hypertensive patients in the working area of Tanasitolo Public Health Center. This quantitative study employed a pre-experimental one-group pretest–posttest design. A total of 40 hypertensive patients were selected using purposive sampling. The eight-week intervention included patient identification, four community-based education sessions, blood pressure monitoring, and hypertension management assistance. Data were collected using questionnaires assessing knowledge, hypertension control behaviors, and medication adherence, while blood pressure was measured using a digital device. The approach positioned the community as an active partner in monitoring risk factors, adopting a healthy diet, performing physical activity, managing stress, and maintaining regular therapy. The results showed that mean knowledge scores increased from 61.25 to 82.75, hypertension control behavior scores from 58.40 to 77.65, and medication adherence scores from 60.15 to 79.80. Mean systolic blood pressure decreased from 158.45 mmHg to 143.20 mmHg, while diastolic blood pressure decreased from 94.75 mmHg to 87.30 mmHg. All variables showed statistically significant differences (p<0.001). The Community-Based Health Management Model effectively improved hypertension self-management and supported blood pressure control. This model may be developed as a community-based hypertension management approach in primary healthcare by continuously involving health cadres and families.
Eksplorasi Pendidikan Kesehatan Ibu tentang Stimulasi Perkembangan Anak pada Masyarakat Nelayan Kabupaten Bone Nirmawati Darwis; Ruslang Ruslang; Yammar Yammar; Anugerah Yanuar Azis; Haswinda Puspita
Journal Research of Nursing & Midwifery (JRNM) Vol. 1 No. 1 (2025): Journal Research of Nursing & Midwifery (JRNM)
Publisher : Journal Research of Nursing & Midwifery (JRNM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.0425/sjdf7628

Abstract

Early childhood development stimulation has a significant impact on their cognitive, motor, and social growth. The knowledge and practices of mothers in providing developmental stimulation are crucial, especially in communities facing social and economic challenges, such as fishing communities. This study aims to explore the knowledge, practices, challenges, and sources of information related to child development stimulation among mothers in Bone Regency. This study uses a qualitative approach with in-depth interviews. A total of 15 mothers with children aged 0-24 months were selected using purposive sampling. The collected data were analyzed using the Colaizzi method to identify key themes. The majority of mothers have basic knowledge about motor and language stimulation, but they lack understanding of social and cognitive stimulation. The stimulation practices they carry out focus on gross motor stimulation and language through daily conversations. The main challenges faced are limited time due to work as fishermen and economic constraints that affect access to information. The primary sources of information come from personal experience, family, and close friends, with few accessing health services or mass media.The results of the study emphasize the importance of enhancing maternal health education on social and cognitive child stimulation. Additionally, better access to information through effective channels is needed, especially for mothers in areas with time and economic constraints. Community-based education and outreach can improve mothers' understanding and practices in child development stimulation.
Hubungan Usia dengan Tekanan Darah Sistolik dan Diastolik Lansia Hipertensi Ruslang Ruslang; Nirmawati Darwis; Anugerah Yanuar Azis; Yammar Yammar; Salmawati B
Journal Research of Nursing & Midwifery (JRNM) Vol. 1 No. 1 (2025): Journal Research of Nursing & Midwifery (JRNM)
Publisher : Journal Research of Nursing & Midwifery (JRNM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.0425/vt7f3p05

Abstract

Hypertension is one of the most common diseases suffered by the elderly. Hypertension is also referred to as “the silent disease” because there are no signs or symptoms that can be seen from the outside. The development of hypertension runs slowly, but is potentially very dangerous. In the initial survey conducted by the researcher, it was obtained data on the number of elderly people who experienced the most hypertension in Nepo Village. The purpose of this study was to determine the correlation between age and blood pressure of elderly hypertension. The method used in this study uses a descriptive method with a quantitative approach. The population in this study were 38 elderly people. The sampling technique used Accidental sampling with a total sample of 27 people according to the inclusion and exclusion criteria. Measurement of blood pressure using a Sphygmomanomater or Tensimeter (blood pressure measuring device), the use of an observation sheet to record the results of measuring the blood pressure of the elderly and informed consent as a statement of the elderly's willingness to become respondents which contains general elderly data such as identity. The results of statistical tests using the chi-square test obtained a correlation of age with systolic blood pressure p 0.046 <α 0.05 and a correlation of age with diastolic blood pressure p 0.044 <α 0.05, so it can be concluded that there is a correlation between age and blood pressure in elderly hypertension.
Pola Asuh Orang Tua dan Kemampuan Interaksi Sosial Anak Prasekolah: Studi di TK PGRI 1 Keera Nirmawati Darwis; Rika Hardiyanti; Fatmawati Fatmawati; Ruslang Ruslang; Anugerah Yanuar Azis; Ikdafila Ikdafila; Arni AR
Journal Research of Nursing & Midwifery (JRNM) Vol. 2 No. 1 (2026): Journal Research of Nursing & Midwifery (JRNM)
Publisher : Journal Research of Nursing & Midwifery (JRNM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.0425/8dveef41

Abstract

Social interaction skills are an essential aspect of preschool children's development, as they support children's ability to adapt, communicate, and cooperate with their surroundings. One factor presumed to influence these skills is parenting style. This study aimed to examine the relationship between parenting style and the social interaction skills of preschool children at TK PGRI 1 Keera. This quantitative study employed a descriptive correlational design with a cross-sectional approach. The study population consisted of 58 preschool children, with a sample of 37 respondents selected using probability sampling through proportionate stratified random sampling. Data were collected using a parenting style questionnaire and a children's social interaction skills questionnaire. The relationship between variables was analyzed using Fisher’s Exact Test with a significance level of 0.05. Most parents applied a democratic parenting style (31 respondents; 83.8%). The majority of children demonstrated a moderate level of social interaction skills (30 respondents; 81.1%). Statistical analysis yielded a p-value of 0.117 (p > 0.05), indicating no significant relationship between parenting style and preschool children's social interaction skills. Parenting style was not significantly associated with the social interaction skills of preschool children at TK PGRI 1 Keera. These findings suggest that children's social interaction skills may be influenced by other factors, such as the school environment, peer interactions, and children's daily social experiences.
PEMBERDAYAAN MASYARAKAT PEMULA: KELAR BESTI MELALUI TANTE DARTI UNTUK MENDUKUNG KEMANDIRIAN KESEHATAN DI KAMPUNG TEMBO Ruslang Ruslang; Ery Wardanengsih; Nirmawati Darwis; Abdul Ba’iz Mus’ing; Putra Dirgantara; Muhammad Yusran; Anugerah Yanuar Azis; Tetti Surianti; Lisna Lisna
JURNAL SIPISSANGNGI: Jurnal Pengabdian Kepada Masyarakat Vol 6, No 1 (2026): Sipissangngi Volume 6, Nomor 1, Maret 2026
Publisher : Lembaga Penelitan dan Pengabdian Masyarakat, Universitas Al Asyariah Mandar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35329/jp.v6i1.6879

Abstract

Kampung Tembo di Desa Lapaukke, Kecamatan Pammana, Kabupaten Wajo, memiliki jumlah lansia cukup tinggi dan menghadapi berbagai masalah terkait hipertensi, seperti tingginya tekanan darah, kurangnya pengetahuan, rendahnya keaktifan mengikuti Posbindu PTM, serta minimnya minat pemeriksaan kesehatan dan upaya non farmakologi. Kegiatan pemberdayaan ini bertujuan menurunkan jumlah lansia dengan hipertensi, meningkatkan pengetahuan dan pemahaman tentang hipertensi, mendorong keaktifan mengikuti Posbindu PTM, serta meningkatkan minat lansia melakukan pemeriksaan kesehatan berkala dan intervensi non farmakologi secara mandiri.
Hubungan Kinerja Pertugas Posbindu PTM dengan Kepatuhan Kontrol Penderita Hipertensi Ruslang Ruslang; Anugerah Yanuar Azis; Khaeriah B; Islamia Islamia; Nurhikmah Wijaya
Journal Research of Health Administration and Public Health (JRHAPH) Vol. 1 No. 1 (2025): Journal Research of Health Administration and Public Health (JRHAPH)
Publisher : Lentera Pena Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.0425/2b3gnh71

Abstract

Hypertension is a non-communicable disease that poses a public health problem due to its contribution to high morbidity and mortality rates. In Indonesia, the prevalence of hypertension continues to rise, necessitating early detection efforts and effective management through programs such as Posbindu PTM. The performance of Posbindu PTM officers is considered an important factor that can influence the adherence of hypertension patients to routine check-ups. This study aims to determine the relationship between the performance of Posbindu PTM officers and the adherence to hypertension control among patients in Woronge Village. This research uses a cross-sectional approach with a purposive sample of 10 respondents. Data was collected through questionnaires and analyzed using Fisher's Exact Test. The results showed that 60% of the officers performed well, and 60% of the hypertension patients adhered to control. Bivariate analysis found a significant relationship between officer performance and control adherence, with a p-value of 0.048 (p < 0.05). Therefore, the performance of Posbindu PTM officers has a significant impact on the adherence of hypertension patients to health control. This highlights the importance of officers' roles in providing education and motivation to hypertension patients to ensure they follow health control routines. To achieve this, there is a need to improve the quality of officers' performance through training and strengthening monitoring systems at Posbindu PTM. Additionally, it is also important to engage the community more actively in this program, so they become more aware of the importance of sustainable hypertension management. Intensive training for officers and improvement of Posbindu PTM facilities can further support the success of this program.