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All Journal Al-Tamimi Kesmas: Jurnal Ilmu Kesehatan Masyarakat (Journal of Public Health Sciences) PREPOTIF : Jurnal Kesehatan Masyarakat Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Kesehatan Tambusai Journal of Hospital Administration and Management Journal of Hospital Administration and Management (JHAM) JK Jurnal Kesehatan Awal Bros Journal of Community Development
ANASTASYA SHINTA YULIANA
Universitas Awal Bros
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Health Professions Immunology & microbiology Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences

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EFEKTIVITAS PELAYANAN PENANGANAN PASIEN SECARA PRIMA DI INSTALASI GAWAT DARURAT RUMAH SAKIT UMUM DAERAH ARIFIN ACHMAD PROVINSI RIAU Yuliana, Anastasya Shinta; Fauzi, Dwiny Tetiana; Handoko, Bobi
Jurnal Kesehatan Tambusai Vol. 5 No. 4 (2024): DESEMBER 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jkt.v5i4.34400

Abstract

Efektivitas pelayanan penanganan pasien secara prima merupakan keberhasilan penyedia layanan dalam memenuhi kebutuhan dan keinginan pasien, sehingga diperolehnya kepuasan pasien. Penelitian ini bertujuan untuk mengetahui efektivitas pelayanan penanganan pasien secara prima di Instalasi Gawat Darurat Rumah Sakit Umum Daerah Arifin Achmad Provinsi Riau, dengan menggunakan variabel pelayanan prima yaitu kemampuan (ability), sikap (attitude), penampilan (appearance), perhatian (attention), tindakan (action), dan tanggung jawab (accountability). Penelitian ini menggunakan jenis penelitian kualitatif dengan pendekatan Deskriptif Analitik dengan metode Analisis Isi. Desain penelitian dengan wawancara mendalam dan observasi langsung, dengan informan sebanyak 6 orang terdiri dari informan utama yaitu 3 orang petugas IGD dengan kode U1, U2, dan U3, serta informan pendukung terdiri dari 1 orang Plt. Kepala IGD (P1), Kepala tim IGD (P2), dan Koordinator shift (P3). Pengolahan data dilakukan dengan melakukan transkrip data, pengkodean, analisis, pembentukan matriks, analisis data, dan analisis isi. Untuk menjaga keabsahan data digunakan triangulasi teknik.  Hasil penelitian ini didapatkan bahwa pada indikator kemampuan, sikap, perhatian, tindakan, dan tanggung jawab secara keseluruhan telah efektif. Akan tetapi pada indikator penampilan didapatkan bahwa adanya petugas yang tidak berseragam lengkap, dan sulit mempertahankan kebersihan pakaiannya setelah menangani pasien meskipun telah memakai APD.   Kesimpulan dari penelitian ini adalah adanya petugas yang belum memakai pakaian dinas dengan atribut yang lengkap sesuai SOP, dan adanya petugas yang sulit mempertahankan kebersihan pakaiannya setelah menangani pasien meskipun telah memakai APD. Kemudian disarankan adanya banner SOP mengenai pakaian dinas, dan disediakannya APD yang sesuai agar dapat lebih melindungi petugas IGD dari cairan infeksius pasien
HUBUNGAN PENERAPAN PELAYANAN PRIMA (SERVICE EXCELLENT) DENGAN KEPUASAN PASIEN RAWAT JALAN DI RUMAH SAKIT BHAYANGKARA Salim, Agus; Sari, Paradila Puspita; Yuliana, Anastasya Shinta
Jurnal Kesehatan Tambusai Vol. 5 No. 4 (2024): DESEMBER 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jkt.v5i4.34439

Abstract

Pelayanan Prima adalah pelayanan memberikan apa yang diharapkan pelanggan pada saat mereka membutuhkan dengan lebih baik dari pada jenis penawaran kepada pelanggan. Elemen pelayanan prima yaitu, attitude (sikap), attention (perhatian), action (tindakan), dan antcipation (antisipasi). Tujuan dalam penelitian ini untuk mengetahui apakah ada hubungan penerapan pelayanan prima (service excellent) dengan kepuasan pasien rawat jalan di rumah sakit Bhayangkara. Penelitian ini menggunakan jenis penelitian kuantitatif dengan desain cross-sectional, dilaksanakan di Instalasi Rawat Jalan Rumah Sakit Bhayangkara dengan jumlah responden 94 pasien yang diambil dengan teknik Accidental Sampling. Pengumpulan data menggunakan kuesioner. Data dianalisis dengan menggunakan uji chi-square. Hasil penelitian diperoleh bahwa terdapat hubungan signifikan antara pelayanan prima (Service Excellent) dengan variabel  Attitude dengan nilai P=0,0,035, Attention dengan nilai p=0,015, Action dengan nilai p=0,035, Anticipation dengan nilai p=0,010, dengan kepuasan pasien rawat jalan Rumah Sakit Bhayangkara. Kesimpulannya adalah semakin baik penerapan pelayanan prima, maka tingkat kepuasan pasien rawat jalan di RS Bhayangkara akan semakin meningkat. Maka disarankan kepada Rumah Sakit untuk mempublikasikan SOP melalui berbagai media seperti, Banner agar petugas kesehatan dapat meningkatkan pelayanan prima dan kinerja sesuai SOP.
ANALISIS PENGARUH BRAND IMAGE (CITRA MEREK) TERHADAP KEPUTUSAN PASIEN DENGAN PEMBAYARAN UMUM DALAM MEMILIH LAYANAN RAWAT INAP Marian, Marian Tonis; Ariyah, Nazla Nur; Abdul Zaky; Yuliana, Anastasya Shinta
Jurnal Kesehatan Tambusai Vol. 5 No. 4 (2024): DESEMBER 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jkt.v5i4.35186

Abstract

Latar belakang penelitian ini menunjukkan bahwa brand image sangat penting dalam menilai pelayanan kesehatan, karena dapat mempengaruhi persepsi dan keputusan pasien. Penurunan angka kunjungan pasien menjadi indikator bahwa layanan yang diterima tidak sesuai harapan, yang dapat berdampak negatif pada reputasi rumah sakit. Penelitian ini menggunakan pendekatan kuantitatif asosiatif dengan desain analisis regresi linier berganda untuk mengetahui hubungan antara dua variabel independen dan satu variabel dependen. Populasi dalam penelitian ini adalah 2.884 pasien umum rawat inap di RSUD Arifin Ahmad. Sampel yang digunakan adalah 97 pasien. Teknik pengambilan sampel dalam penelitian ini menggunakan probability sampling, khususnya simple random sampling. Variabel penelitian terdiri dari empat elemen citra merek yang diuji pengaruhnya terhadap keputusan pasien. Hasil penelitian menunjukkan bahwa karyawan (contact personnel) dan pelayanan yang diberikan (service offering) berpengaruh signifikan terhadap keputusan pasien, dengan p-value masing-masing 0,027 dan 0,010. Sementara itu, variabel identitas rumah sakit (corporate identity) dan lingkungan fisik (physical environment) tidak menunjukkan pengaruh signifikan, dengan p-value 0,059 dan 0,90. Kesimpulan penelitian ini adalah terdapat pengaruh antara karyawan dan pelayanan yang diberikan terhadap keputusan pasien dalam memilih layanan rawat inap, sedangkan identitas rumah sakit dan lingkungan fisik tidak berpengaruh. Diharapkan pemasangan banner prosedur alur pendaftaran dapat membantu pasien memahami setiap tahapan pendaftaran, sehingga meningkatkan pengalaman mereka di rumah sakit.
ANALISIS MANAJEMEN TERHADAP KESIAPAN PENERAPAN REKAM MEDIS ELEKTRONIK DI RUMAH SAKIT ERIA Yuliana, Anastasya Shinta; Lubis, Sylvi Chairuniza; Firdaus, Muhammad; Tonis, Marian
Journal of Hospital Administration and Management (JHAM) Vol 5 No 1 (2024): Journal of Hospital Administration and Management
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v5i1.402

Abstract

Electronic Medical Record (EMR) or Electronic Medical Record (RME) is a form of medical record system that uses electronics based on sheets of paper or medical record files. The application of Electronic Medical Record (EMR) requires readiness analysis, which is one way to explore the potential causes of the failure of an innovation. Therefore, it is necessary to carry out readiness assessment activities prior to implementing RME. This research is a type of qualitative research with an analytic descriptive approach with a total of 5 informants, which was carried out on February 8 - August 5, 2023. The methods used were in-depth interviews, observation and document review. The results of the study found that in the man variable, the Eria Hospital medical record unit did not have work shifts and staff were not involved in the preparation process EMR. The money variable Overall budget preparationEMR Not yet budgeted, but can be held as needed. The materials variable Eria Hospital already has an internet connection and that allows for EMR. The methods variable strategic planning in preparationEMR already exists and currently uses a manual medical record flow. The machine variable there is an assessment of hardware requirements, desktop terminals and other devices needed to support the use of electronic medical records. It is recommended that there should be additional medical record officers and special training regardingEMR, adding machines/facilities such as adding laptops/computers and printers to make them effective, and need to display SOPs in the medical records room
ANALISIS KEPATUHAN PETUGAS DALAM PENGGUNAAN ALAT PELINDUNG DIRI DI INSTALASI PEMELIHARAAN SARANA DAN PRASARANA RUMAH SAKIT AWAL BROS PANAM Yuliana, Anastasya Shinta; Filda; Purnamasari, Devi
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v3i2.282

Abstract

ABSTRACT The use of PPE is a compliance that must be obeyed by the installation officer for the maintenance of hospital facilities and infrastructure. At Awal Bros Panam Hospital, which has many facilities for medical and non-medical equipment, so that IPSRS officers are responsible for repairing damaged hospital infrastructure. This study aims to determine the compliance of officers in using PPE at IPSRS at Awal Bros Panam Hospital. This type of research is qualitative, and the research used a Content Analysis model, the research was conducted on August 15-15 September 2022 at Awal Bros Panam Hospital. There were 5 informants in the. The results showed that there were no SOPs and books on the use of PPE in the IPSRS room, there were still IPSRS officers who did not use PPE in accordance with the SOP at work, there was still a lack of special training on the use of PPE, and there were no facilities for training outside the hospital. It can be concluded that the compliance of officers in using PPE at IPSRS has not been entirely compliant. It is recommended that there are SOPs and books regarding the use of PPE that are displayed in the IPSRS room, strict sanctions are given to officers who do not wear PPE at work, additional special training on the use of PPE is carried out, facilitating unit heads to conduct training outside the hospital. Keywords: Compliance, Officer, Use PPE, IPSRS Literature: 34 (2012-2021)
ANALISIS PENGARUH BEBAN KERJA TERHADAP KINERJA PETUGAS ADMINISTRASI DI RUMAH SAKIT PANAM Anastasya Shinta Yuliana; Aditya, Frigita Selly; Wiwik Suryandartiwi
Journal of Hospital Administration and Management (JHAM) Vol 4 No 1 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i1.283

Abstract

The effect of workload is the impact of excessive workload which results in an unfavorable impact on the performance of hospital administrative officers, which will cause fatigue both physically and mentally. At Awal Bros Panam Hospital, which is crowded with patient visits every day, the burden on administrative staff increases and causes human errors. This study aims to determine the effect of workload on the performance of administrative officers at the early bros panam hospital. This type of research is qualitative with an analytical descriptive approach.is supported by an empirical juridical approach. The study was conducted on 18 July-18 August 2022 at Awal Bros Panam Hospital. There were 8 informants in the study and the research used a Content Analysis model. The results showed that shifts that are prone to errors in data input are the morning shift, no special training for administrative officers, no rewards from the hospital, no backup computers, no display of SOPs related to administrative officers, no regular machine maintenance. It can be concluded that the effect of workload on the performance of administrative officers affects the performance of officers. It is recommended that there be additional officers on the morning shift, special training such as SIMRS training for administrative officers on a regular basis, giving rewards from the hospital, providing backup computers, displaying SOPs related to administrative officers and doing regular machine maintenance. Keywords : Influence Workload, Performance, Administrative Officer
PENGARUH SISTEM PEREKRUTAN SUMBER DAYA MANUSIA DALAM MENINGKATKAN KINERJA KARYAWAN DI UNIT ADMINISTRASI RUMAH SAKIT AWAL BROS PANAM PEKANBARU Wulandari, Atika; Suryandartiwi, Wiwik; Yuliana, Anastasya Shinta
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v3i2.288

Abstract

The hospital is one of the institutions that provide health services, this health service itself cannot be separated from the hospital administration. The administration section is a supporter in terms of decision making, activities in the administration of a hospital have a huge influence on the success or failure of a hospital. The influence of the human resource recruitment system in the Administration Unit greatly affects employee performance. The better the recruited employees, the better the performance provided. To get quality human resources, a good recruitment system is needed in order to produce quality resources as well. This study aims to determine the effect of the existing human resource recruitment system in the initial hospital bros panam. This type of research is qualitative with an analytical descriptive approach. There were 6 informants in this study and this study used the Rapid Assessment Procedures (RAP) model. This research was conducted on September 29 – October 18, 2022 at Awal Bros Panam Hospital. The results of the study found that there was still a lack of human resources in the administrative unit of the early bros panam hospital, there was no special SIMRS training in the administrative unit, besides that compensation also affected the performance of employees. And in recruiting new hospital employees it is in accordance with the SOP that has been set. It is recommended to add employees in the administrative unit, provide special SIMRS training in the administrative unit for employees who graduate from hospital administration and provide a special room for recruitment and provide written tests so that test results can be obtained quickly.
PERSEPSI PASIEN TERHADAP MUTU PELAYANAN DI UNIT FARMASI RUMAH SAKIT PROF. DR. TABRANI PEKANBARU Salim, Agus; Hafizah; Yuliana, Anastasya Shinta
Journal of Hospital Administration and Management (JHAM) Vol 4 No 1 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i1.308

Abstract

In an effort to improve pharmaceutical services, it is also necessary to improve the quality of services provided. This is due to the increasingly complex needs of the community for health. Basically, the quality of health services refers to the level of health services in creating a sense of satisfaction for each patient. The more perfect the satisfaction, the better the quality of health services. The purpose of this study was to determine the relationship between patient perceptions of service quality in the outpatient pharmacy unit of Prof. Hospital. Dr. Tabrani Pekanbaru. This type of research is quantitative with a cross sectional design. This research was conducted on 15 September-23 September 2022 at the Pharmacy Unit of Prof. Hospital. Dr. Tabrani Pekanbaru. Respondents in this study amounted to 72 people with purposive sampling method. The results showed that the patient's perception of the Tangible dimension was 0.480. For the patient's perception of the Reabilty dimension of 0.239, Responsiviness of 0.197, Assurance/Guarantee of 0.237, patient's perception of Empathy of 0.513. So the five hypotheses are significant because the value > 0.05 obtained from data processing through the SPSS 26.0 application. The conclusion of this study shows that the Tangible, Reability, Responsiviness, Assurance, Empathy variables have a significant relationship to the patient's perception. Suggestions from this study should further researchers be able to conduct research, it would be better to use quantitative methods and use the Mix Method.
ANALISIS SISTEM PENGELOLAAN OBAT DI INSTALASI FARMASI RAWAT JALAN RUMAH SAKIT DAERAH MADANI KOTA PEKANBARU Yuliana, Anastasya Shinta; Melan, Meilani Eka Wijaya; Salim, Agus; Zaky, Abdul
Journal of Hospital Administration and Management (JHAM) Vol 4 No 2 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i2.372

Abstract

The medicine management system is part of the provision of health services in hospitals. The lack of smooth medicine management will have a negative impact on hospitals, both medically, socially and economically. Medicine management at the Madani Regional Hospital in Pekanbaru City, the level of medicine availability has not been in accordance with needs. This study aims to determine the medicine management system in outpatient pharmaceutical installations of Madani Regional Hospital in Pekanbaru City. This type of research is qualitative with a descriptive analytical approach. The study was conducted on March 27 - August 10, 2023 at the Madani Regional Hospital in Pekanbaru City. There were 6 research informants and the research used the Content Analysis model.The results of the study are types of medicine based on proposals, income, and utilization, planning constraints regarding changes in disease patterns, demand, medicine vacancies, medicine planning from disease epidemiology, lack of e- catalog such as airing and others, e-catalog takes precedence according to the rules, there is no special training, medicine availability is not appropriate, warehouse space is less spacious, temperature and layout are not appropriate, lack of trolleys, which affects storage, namely space, temperature and safety, medicine distribution constraints such as systems, stock constraints, communication and accuracy.Is recommended that there is medicine planning from the number of medicine use, patient visits and disease epidemiology, systematic planning according to Standard Operating Procedures so that medicine needs are fulfilled, training is held, especially the use of e-catalog so that officers understand, expanded warehouse space and added air conditioning so that not many medicine are damaged, there is a secure code on the pharmacy door to maintain room security, there are officers on duty to distribute medicine so that there are no delays, There is a medicine distribution flow on display, medicine are stored in cabinets, shelves and special rooms.
ANALISIS KESIAPAN PENGGUNAAN SISTEM INFORMASI MANAJEMEN PUSKESMAS (SIMPUS) DALAM PENERIMAAN PASIEN RAWAT JALAN DI UPT PUSKESMAS PULAU GADANG Tonis, Marian; Maura, Latisa Shafa Maura; Yuliana, Anastasya Shinta
Journal of Hospital Administration and Management (JHAM) Vol 4 No 2 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i2.380

Abstract

The public health center information system is arrangement that provides information to make assist the decision process in carrying out health center management. Based on the results of limited interviews, in 2015 the technical implementation unit of the Pulau Gadang community health center had used a generic regional health information system but was not run again because many tools were damaged and not found, then withdrawn by the Health Office. The purpose of the study was to find out about the readiness of the use of public health center management information systems in outpatient admissions at the technical implementation unit of the Pulau Gadang community health center. This research uses qualitative research with an analytical descriptive approach and uses the Content Analysis model, with a total of 6 informants. The research was conducted using in-depth interviews, observation and document review. The results showed that in general, the technical implementation unit of the public health center of Pulau Gadang was not ready to use the management information system of the public health center because there were still shortcomings in the Man variable, there was no training on the management information system of the public health center and there was no information technology (IT) officer, in the Money variable, there was no budget for the implementation of the management information system of the public health center, on the Material variable, the registration counter facilities are not complete, on the Machine variable, the laptop/computer at the registration counter is not effective because it has not been integrated with the public health center management information system and the printer is in another room, then on the Methods variable, there is no official letter from the Health Office for the obligation to use the public health center management information system and the patient registration SOP is not displayed at the registration counter. Suggestions in this study are the addition of information technology (IT) officers to operate the puskesmas management information system, special training on the puskesmas management information system for registration counter officers, budgeting funds for the implementation of the puskesmas management information system, using queue numbers during outpatient registration, the need for additional machines/facilities at the registration counter such as laptops/computers and printers, displaying patient registration SOP at the outpatient registration counter.
Co-Authors AA Sudharmawan, AA Abdul Zaky Aditya, Frigita Selly Agus Salim Agus Salim Agus Salim Agus Salim agus Salim Alfitri Yana Yunita Andriani, Annisa Ani Riza Wati Annisa Annisa Ariyah, Nazla Nur Atika Wulandari Ayu, Ristalia Bobi Handoko Bobi Handoko Dea Ariesta Putri Destiani , Nur Laili Devi Purnamasari Dwina Tetiany Fauzi Erlisa, Hamita Fauzan Aidhil, Muhammad Fauzi, Dwina Tetiany Fauzi, Dwiny Tetiana Febby Dwi Kinanti Filda Filda Firdaus , Muhammad Fitrah, Aldo Destu Frigita Selly Aditya Hafizah Hamdi Indra Hanna Zarah Natasya Hendriko , Aditya indah jailani Indra, Hamdi Indrapuri, R. Sri Ayu Khairunnisa Khairunnisa Lestari, Resi Lilik Istikhairyah Lubis, Sylvi Chairuniza Madona, Helliza Marian Tonis Marian, Marian Tonis Marido Bisra Maura, Latisa Shafa Maura Melan, Meilani Eka Wijaya Melisa Melisa Merry Citra Amelia Muhammad Firdaus Muhammad Firdaus Muhammad Nur Hadi Natasya, Hanna Zarah Purnamasari, Devi Putri Putri , Aprilia Putri Andriani, Desvita Putri, Dea Ariesta Putri, Tara Novellia R. Sri Ayu Indrapuri R. Sri Ayu Indrapuri Sari, Paradila Puspita Sherly Mutiara Wiwik Suryandartiwi Anggarawati Wulan, Wulan Patricia wulandari, atika Yoshandi, T. Mohd Yoshandi, Tengku Mohammad Yunita, Alfitri Yana