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All Journal Jurnal Informatika dan Teknik Elektro Terapan JOIV : International Journal on Informatics Visualization International Journal of Artificial Intelligence Research Journal of Information Technology and Computer Science (JOINTECS) Syntax Literate: Jurnal Ilmiah Indonesia JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI Conference on Innovation and Application of Science and Technology (CIASTECH) J-SAKTI (Jurnal Sains Komputer dan Informatika) JURTEKSI Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Jusikom: Jurnal Sistem Informasi Ilmu Komputer Jurnal Ilmu Komputer dan Bisnis Jurnal Teknologi Informasi dan Multimedia Systematics Techno Xplore : Jurnal Ilmu Komputer dan Teknologi Informasi Jurnal Teknologi Dan Sistem Informasi Bisnis Buana Ilmu Buana Information Technology and Computer Sciences (BIT and CS) Jurnal Accounting Information System (AIMS) INTERNAL (Information System Journal) International Journal of Educational Review Journal of Applied Data Sciences Jurnal Cahaya Mandalika Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) Djtechno: Jurnal Teknologi Informasi KLIK: Kajian Ilmiah Informatika dan Komputer Instal : Jurnal Komputer J-SAKTI (Jurnal Sains Komputer dan Informatika) Jurnal Mandiri IT Jurnal Minfo Polgan (JMP) Abdimas Jurnal Ilmiah Sistem Informasi dan Ilmu Komputer Jurnal Sistem Informasi STORAGE: Jurnal Ilmiah Teknik dan Ilmu Komputer Innovative: Journal Of Social Science Research Jurnal Accounting Information System (AIMS) INTERNAL (Information System Journal) Jurnal Ilmiah Pengabdian Kepada Masyarakat (Nyiur-Dimas) Informasi interaktif : jurnal informatika dan teknologi informasi Jurnal PETISI (Pendidikan Teknologi Informasi) Journal of Information Technology
Priyatna, Bayu
Universitas Buana Perjuangan Karawang
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Journal : Journal of Information Technology

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Design of an Enterprise Architecture for Monitoring IT Services and Infrastructure Using TOGAF ADM at PT Fratama Kencana Gemilang Karina; Hananto, April Lia; Priyatna, Bayu; Hananto, Agustia
J-INTECH ( Journal of Information and Technology) Vol 14 No 01 (2026): Journal of Information and Technology
Publisher : LPPM Universitas Bhinneka Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32664/j-intech.v14i01.2275

Abstract

The management of information technology infrastructure at PT Fratama Kencana Gemilang currently faces significant operational challenges in its day-to-day operations. This is due to the device monitoring mechanisms currently in place, which remain manual and fragmented across units, resulting in the IT team often only becoming aware of technical issues after receiving user complaints. This reactive approach inevitably hinders company productivity, particularly regarding server services that form the core of the business. Therefore, this study aims to design a more proactive, automated, and integrated enterprise system monitoring architecture using the TOGAF ADM (The Open Group Architecture Framework Architecture Development Method) framework. Through this approach, it is expected that all of the company’s technology assets can be centrally monitored and aligned with long-term strategic business objectives. This research employs a qualitative descriptive approach conducted through direct observation of the existing system infrastructure and in-depth architectural modeling. This design process covers various key domains in a structured manner, ranging from the vision domain, business architecture, information system architecture, to the supporting technology infrastructure. The research results indicate that the proposed open-source-based monitoring system design has successfully met the company’s functional and technical requirements comprehensively. This is evidenced by the results of the expert validation process (expert review), which yielded an average score of 4.5 out of 5.0. These results confirm that the designed system is highly effective in providing real-time and accurate visibility into infrastructure performance. This study concludes that the proposed architecture and resulting blueprint are highly suitable to serve as the primary reference for company management in enhancing the reliability of their IT services. The implementation of this design is expected to accelerate the troubleshooting process and minimize the risk of future system failures.
Co-Authors AA Sudharmawan, AA Aang Alim Murtopo Abdullah Abdullah Abdurahman, Titik Khawa Adittia Agustian Afra, Alfina Fadhilah Ahnaf, Naufal Zubdi alzahra, alika aziza Andini, Vina Angraeni, Rahmah Nur April Lia Hananto Aprilia Putri Nardilasari Arifin, Jihan Salsabila Arip Solehudin Asep Haris Aulia, Aldi Aviv Yuniar Rahman Baenil Huda Desfianthy, Fatiya Hanifah Diningrat, Cahya Fadillah, Arya Fatlun, Aulia Fitria Nurapriani Florida Ivonia Manek Guntur, Muhamad Haerudin Haerudin Hananto, Agustia Hananto, Agustia Tia Handayani, Citra Heryana, Nono Hilabi, Shofa Shofia Hilabi, Shofa Shofia Hilabi, Shofa Shofiah Hoerudin Hoerudin Huda, Baenil Intan, Melani Ismail, Dennisa Avriel Jabar Sanjaya Julia, Ina Julifer P Manurung Juniardi Karina Kurniawan, Muhamad Dicky Lutfiah, Siti Miskon, Muhammad Fahmi Mohamad Ricky Firdaus Muhammad Nova Novalia, Elfina Nur ‘Azah Nurapriani, Fitria Paryono, Tukino Pradana Rizki Maulana Ramadanti, Anita Khansa Reswara, Hadaya Abhista Rini Mayasari Sabrina Amanda Salsabila Saepul Aripiyanto Sari, Fitria Ratna Setiawan, Revi Shofa Shofia Hilabi Shofa Shofia Hilabi Shofa Shofiah Hilabi Shofia Hilabi, Shofa Sifa, Sifa Rismawati Siregar, Amril Mutoi Siti Masruroh Siti Masruroh Sutan Faisal Syahri Susanto Tatang Rohana Teresa Abuya Topan Setiawan Topan Trianto Tukino Tukino, Tukino tukino, tukino Tukino, Tukino Wahyu Aziz Ramadhani Yazid, Muhammad Abi Zahra, Nabila Zein, Selmia Aulia Zhalifunas, Satria Dawas