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Journal : Jurnal Riset Informatika

Behavior Analysis on PLN Mobile Users Using UTAUT Method Paramita S., Amanda; Pratama, Arista; Wulansari, Anita
Jurnal Riset Informatika Vol. 5 No. 1 (2022): December 2022
Publisher : Kresnamedia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34288/jri.v5i1.203

Abstract

The advancement of information technology is currently accelerating in all aspects of life. The presence of information technology, which is constantly evolving, makes it easier for users to use information systems. Technological advancements show that information technology is not currently required for businesses or organizations. PT. PLN (Persero) is a State-Owned Enterprise (BUMN) in the electricity sector that controls, supplies, and serves the community's electricity needs. PT. PLN (Persero) is committed to improving electricity services for all customers. PT. PLN (Persero) provides innovation through the PLN Mobile Application to improve electrical services. The PLN Mobile Application provides users with up-to-date information on electricity services, allows them to register independently based on their needs, and calculates costs. This research aimed to identify the behavioral factors influencing users' acceptance of the PLN Mobile Application. The UTAUT model was used for the research, and it was modified with seven variables: performance expectation, effort expectation, social influence, facilitating conditions, trust, information quality, and behavioral Intention. Sampling using the Probability Sampling Technique, with Random Sampling as the sampling type. The sample size was 400 Surabaya City respondents who used the PLN Mobile Application. SEM-PLS and SmartPls 3 software were used to analyze research data. According to the research finding, the factors influencing Behavioral Intention or user behavior on the PLN Mobile Application were Performance Expectancy, Effort Expectancy, Facilitating Conditions, and Social Influence (p-value 0, 05). In contrast, Trust and Information Quality had no positive and insignificant effect on Behavioral Intention.
Co-Authors 'Uyun, Khurrotul Abdul Rezha Efrat Najaf Adelia Sefri Larasati Adi Suryaputra, Bagus Adiyono, Bagus Dwi Putra Agussalim, Agussalim Akbar, Nasrul Fadhila Akmal, Faiza Al Abiyyi, M Faiq Alief, Muhammad Dian Nur Alifansa, Dimas Mirza Alisia, Raffi Abdillah Putra Amalia, Indira Setia Ananda Setya Nugroho, Adi Anggoro, M. Novianto Anggreani, Nilam Kumallah Aprillia Putri, Lintang Ardiyono, Taufiq Arinta Arochma, Novita Maulana Arumdapta, Gemintang Aqsa Arya Bhisma, Vishnu Asif Faroqi Astuti Triana, Nani Aurabillah, Bilqis Bagus Sutigar, Moh. Bayu Berliana, Ni Made Billah, Mu'tasim Carolina, Hennika Choirila Vernanda, Isyana Valda Citra Fadhlilla, Novia Daffa Maulana, Teduh Danendra , Raden Abhirama Rakha Devi, Ditha Lozera Dewa, Rayhan Kusuma Dhian Satria Yudha Kartika Dian Rahmawati Dinda Mega Savitri Enggrayni, Freya F.N, Aryananda Fahrezi, Michael Fakhira Ardini, Ayu Faradillah, Safna Farhan, Farrel Farizd, Mohammad Febriani, Dewi Sinta Firmansyah , Wildan Hafiz Fitri Ana Wati, Seftin Hanifa, Fatya Ida Ayu Putu Sri Widnyani Immah Inayati, Immah Irmansyah, Dimas Jati, Ahmad Galih Nur Kamila, Alifia Nur Kusumaningayu, Apriliana Pramesinta Laksono, Cindy Fitri Latipah, Latipah Lokatara, Beryl Ardhana Lumintang, Qolbi Adi Margono, Ferdi Puguh Martapura, Intania Rachman Maulana, Ribas Satria Maya Safitri , Eristya Maya Safitri, Eristya Mohamad Iqbal Naufal, Muhammad Rakha Noval Firmansyah, Adrian Nugraha, Rizky Ilman Nur Rahma, Syarifah Nurcahyani, Anisa NURHAYATI, ELI Paramita S., Amanda pradana, brillyan putra Praditya A.N, M Ilham Prapanca, Juniar Sandra Pratama, Arista Prayogidianto , Achmad Lukman Purnaningsih, Elwis Ghaitza Puspita, Silvy Milda Putri, Callista Harnit Putri, Rhizma Elliza Qonata, Rido Izril Rabbani, Alfatur Rafika Rahmawati Rafli Alfarisqi, Muhammad Rahmah, Safina Nur RAHMAWATI, NADIA ERINNA Rama Febrianto, Adhe Ramadi, Fahryan Putra Ramdhani, Moch. Abdillah Emha Rasyidin, Reghi Givansa Razaqi, Imam Arizal Ridwandono, Doddy Rivera, Farel Brahmantyah Rizka Faridiana, Prihandini Daffa Nur Robawa, Rizki Setyo Putro Sabila, Fariza Nanda Sabila, Radhiya Safitri, Eristya Maya Saputra, Mohamad Ivan Setiabudhi, Adimas Syiraa Setiya Ratih, Dini Simaremare, Eklesia Sinaga, Dwianna Sitompul, Enjeliana Suwandi, Safitri Pradhista Tiara Rahayu Ada, Sesilia Tri Puspa Rinjeni Trinanda Sanni, Bella Vergie Sopaheluwakan, Brilliant Virdha Rahma Aulia Wahyuni, Eka Dyar Wastatama , Sayyid Aqil Wicaksono, Tegar Adi Widya Pratiwi Wuryanto, Kevin Yohanes