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Village Head Leadership in Implementing the Village Development Movement Program in West Malinau Sub-district, Malinau Regency Maksuwel, Maksuwel; Muhtar, Entang Adhy; Wahyudi, Heri
Eduvest - Journal of Universal Studies Vol. 5 No. 8 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i8.51027

Abstract

To realize the Village Building Movement (GERDEMA) in West Malinau District, Malinau Regency, it is necessary to have sensitive Village Head leadership. The Village Head must listen to suggestions and views from the people around him, be an example to others, behave consistently, remain loyal to his promises and to his government, and be able to make decisions in accordance with the ideals and expectations of the community. The purpose of this study is to describe and analyze how Village Head Leadership influences the implementation of the Village Development Movement Program (GERDEMA) in West Malinau District, Malinau Regency. Although leadership problems among Village Heads have been addressed in general, in reality, these issues have not been fully and optimally resolved. The method used is qualitative, aiming to explore and understand the meanings held by individuals or groups regarding social or humanitarian issues. The purpose of this qualitative research is to understand particular situations, events, roles, groups, or social interactions that are considered social problems. The results of the study show that Village Head Leadership in the implementation of the Village Movement Program in West Malinau District is carried out effectively. The Village Head demonstrates good sensitivity, embodies an exemplary spirit that serves as a model, complies well with program implementation in the village, and exhibits leadership and integrity in executing the Village Development Movement (GERDEMA) program.
Analisis Kualitas Pelayanan Berbasis Elektronik dalam Bidang Administrasi Kependudukan pada Kantor Dinas Kependudukan dan Catatan Sipil (Dukcapil) Kota Semarang Munandar, Aris; Muhtar, Entang Adhy; Wikandaru, Reno
SENTRI: Jurnal Riset Ilmiah Vol. 5 No. 1 (2026): SENTRI : Jurnal Riset Ilmiah, Januari 2026
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/sentri.v5i1.5552

Abstract

This study analyzes the quality of electronic-based public services in the field of population administration at the Department of Population and Civil Registration (Dukcapil) of Semarang City, focusing on the implementation of the digital platform Si D’nok (Semarang Dukcapil Online System). Using a descriptive qualitative approach through interviews, observations, and document analysis, the study explores how digital transformation influences service efficiency, transparency, and accountability. The findings reveal that the adoption of Si D’nok has significantly improved service quality by reducing processing time, enhancing citizen satisfaction, and strengthening population data integration. However, challenges remain, including limited digital literacy among citizens, technical system disruptions during peak hours, and disparities in staff competence across service units. To address these issues, Dukcapil is encouraged to strengthen its digital infrastructure, conduct continuous staff training, and apply good governance principles in service management. Overall, the study concludes that the digital transformation at Dukcapil Semarang represents a progressive step toward achieving efficient, inclusive, and sustainable electronic-based public services.
KUALITAS PELAYANAN PROGRAM DELEGASI MASYARAKAT (STUDI BIRO HUBUNGAN MASYARAKAT DAN SISTEM INFORMASI SEKRETARIAT JENDERAL MPR RI) Rosyad, Faris Hilmy; Muhtar, Entang Adhy
Responsive Vol 9, No 1 (2026): Responsive: Jurnal Pemikiran Dan Penelitian Administrasi, Sosial, Humaniora Dan
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/responsive.v9i1.69446

Abstract

Program Delegasi Masyarakat merupakan salah satu bentuk pelayanan publik yang diselenggarakan oleh Sekretariat Jenderal Majelis Permusyawaratan Rakyat Republik Indonesia melalui Biro Hubungan Masyarakat dan Sistem Informasi sebagai upaya memberikan edukasi kepada masyarakat mengenai kelembagaan dan fungsi MPR RI. Pelaksanaan program ini menuntut kualitas pelayanan yang mampu memenuhi kebutuhan dan harapan masyarakat sebagai penerima layanan. Penelitian ini bertujuan untuk menganalisis kualitas pelayanan Program Delegasi Masyarakat berdasarkan enam dimensi, yaitu transparansi, akuntabilitas, kondisional, partisipatif, kesamaan hak, serta keseimbangan hak dan kewajiban. Penelitian ini menggunakan pendekatan kualitatif dengan teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi yang melibatkan penyelenggara program dan peserta delegasi masyarakat sebagai informan. Hasil penelitian menunjukkan bahwa kualitas pelayanan Program Delegasi Masyarakat telah dilaksanakan berdasarkan keenam dimensi tersebut, namun ditemukan adanya kesenjangan antara kualitas interaksi layanan yang dinilai baik dengan kesiapan sistem pendukung yang belum terintegrasi secara optimal, sehingga pelaksanaan layanan masih sangat bergantung pada inisiatif dan adaptasi sumber daya manusia dalam mengatasi keterbatasan teknis dan infrastruktur. Penelitian ini menyimpulkan bahwa penguatan kualitas pelayanan berbasis enam dimensi tersebut diperlukan untuk mendukung keberlanjutan dan efektivitas Program Delegasi Masyarakat sebagai bagian dari pelayanan publik di lingkungan MPR RI.  The Community Delegation Program is a form of public service implemented by the Secretariat General of the People’s Consultative Assembly of the Republic of Indonesia through the Bureau of Public Relations and Information Systems to provide public education on the institutional roles and functions of the MPR RI. The implementation of this program requires service quality that is responsive to the needs and expectations of the community as service recipients. This study aims to analyze the quality of service of the Community Delegation Program based on six dimensions, namely transparency, accountability, conditionality, participation, equality of rights, and the balance of rights and obligations. This study employed a qualitative approach with data collection techniques consisting of interviews, observation, and documentation involving program organizers and community delegation participants as informants The findings indicate that the service quality of the Community Delegation Program has generally reflected the six dimensions, however, a gap remains between the quality of service interaction and the readiness of supporting systems, as digital and infrastructural integration has not been fully optimized, resulting in service delivery that is still highly dependent on the initiative and adaptability of human resources in addressing technical constraints. This study concludes that strengthening service quality based on these six dimensions is necessary to support the sustainability and effectiveness of the Community Delegation Program as part of public service delivery within the MPR RI.  
COLLABORATIVE GOVERNANCE PADA PROGRAM KANG PISMAN DI KELURAHAN ANTAPANI TENGAH KOTA BANDUNG Alghifari, Nadhif; Muhtar, Entang Adhy
Responsive Vol 9, No 1 (2026): Responsive: Jurnal Pemikiran Dan Penelitian Administrasi, Sosial, Humaniora Dan
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/responsive.v9i1.69414

Abstract

Penelitian ini berangkat dari belum meratanya keberhasilan program pengelolaan sampah berbasis perilaku Kurangi, Pisahkan, dan Manfaatkan di Kelurahan Antapani Tengah, yang ditandai oleh perbedaan capaian antar Rukun Warga serta rendahnya ketaatan pemilahan pada sebagian wilayah. Kondisi tersebut mengindikasikan persoalan tata kelola kolaboratif antaraktor, terutama pada koordinasi, intensitas dialog lintas pemangku kepentingan, dan konsistensi partisipasi warga. Penelitian ini bertujuan menganalisis pelaksanaan tata kelola kolaboratif dalam program tersebut di tingkat kelurahan. Metode yang digunakan adalah pendekatan kualitatif deskriptif melalui wawancara mendalam, observasi, dan studi dokumentasi dengan melibatkan pemerintah daerah terkait lingkungan, aparatur kewilayahan, pengurus Rukun Tetangga dan Rukun Warga, pendamping kawasan, pengelola bank sampah, sektor swasta, serta warga. Hasil penelitian menunjukkan kolaborasi telah berjalan melalui struktur kewilayahan dan pendampingan teknis, namun pertemuan tatap muka lintas aktor masih jarang sehingga pemahaman bersama dan komitmen belum terbentuk merata, khususnya pada wilayah yang belum mencapai status kawasan bebas sampah. Kesimpulannya, diperlukan penguatan forum kolaborasi yang lebih rutin, inklusif, dan konsisten untuk memperluas capaian kawasan bebas sampah serta meningkatkan partisipasi pemilahan sampah.   ABSTRACTThis study stems from the uneven success of the waste management program based on the behavior of Reduce, Sort, and Utilize in Antapani Tengah Subdistrict, as indicated by differing achievements across community units and low compliance with waste sorting in some areas. This condition points to challenges in collaborative governance among actors, particularly in coordination, the intensity of cross-stakeholder dialogue, and the consistency of community participation. The study aims to analyze the implementation of collaborative governance in the program at the subdistrict level. A descriptive qualitative approach was employed through in-depth interviews, observation, and document review, involving the local environmental authority, subdistrict officials, neighborhood and community leaders, area facilitators, waste bank managers, private sector actors, and residents. The findings show that collaboration has been implemented through local administrative structures and technical facilitation; however, face-to-face cross-actor meetings remain infrequent, resulting in uneven shared understanding and commitment, especially in areas that have not yet achieved the status of a waste-free community. In conclusion, strengthening a more regular, inclusive, and consistent collaboration forum is necessary to expand the achievement of waste-free communities and improve participation in household waste sorting.