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Utomo, Mohamad Nur
Fakultas Ekonomi Universitas Borneo Tarakan
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Eksplorasi Peran Pengembangan Kapasitas SDM sebagai Moderator dalam Hubungan Keterampilan, Kompetensi, dan Profesionalisme terhadap Kualitas Pelayanan Publik Gilen; Utomo, Mohamad Nur; Ariani
FORUM EKONOMI: Jurnal Ekonomi, Manajemen dan Akuntansi Vol. 27 No. 2 (2025): April
Publisher : FEB Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jfor.v27i2.2576

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh keterampilan, kompetensi, dan profesionalisme terhadap kualitas pelayanan publik di Kantor Badan Pengelola Keuangan Daerah (BPKD) Kabupaten Malinau, serta mengevaluasi peran pengembangan kapasitas sumber daya manusia (SDM) sebagai variabel moderasi. Menggunakan pendekatan kuantitatif, penelitian ini mengumpulkan data melalui kuesioner yang diisi oleh 93 pegawai di Kantor BPKD Kabupaten Malinau. Analisis data dilakukan dengan metode Partial Least Squares Structural Equation Modeling (PLS-SEM). Hasil penelitian menunjukkan bahwa keterampilan dan profesionalisme berpengaruh positif dan signifikan terhadap kualitas pelayanan publik. Keterampilan pegawai, yang mencakup kemampuan teknis, analitis, dan interpersonal, terbukti meningkatkan efektivitas serta efisiensi dalam penyelenggaraan pelayanan publik. Profesionalisme, yang mencakup etika kerja, komitmen, dan keahlian teknis, juga memiliki peran penting dalam memastikan kualitas pelayanan yang optimal. Namun, kompetensi tidak menunjukkan pengaruh signifikan terhadap kualitas pelayanan publik, yang mengindikasikan perlunya strategi tambahan untuk meningkatkan kontribusi kompetensi dalam pelayanan
Peningkatan Pemahaman dan Pengelolaan Keuangan bagi UMKM di Wilayah Laut Tropis Ferica Christinawati Putri; Yohanna Thresia Nainggolan; Kartini; Sulistya Rini Pratiwi; Rizky Agusriyanti Irna; Meylin Rahmawati; Mohamad Nur Utomo; Ersah Atthbarry Rahmadinata; Nurtang Marlianti; Muhammad Muaz Ihsan; Suriani; Nova Fitriana
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 4 No. 4 (2023): Jurnal Pengabdian kepada Masyarakat Nusantara (JPkMN)
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Laporan keuangan adalah dokumen penting bagi UMKM. Laporan keuangan disusun untuk memberikan informasi keuangan mengenai kondisi keuangan UMKM. Dokumen laporan keuangan juga digunakan untuk pengajuan permohonan modal. Seiring dengan perkembangan teknologi informasi, penyusunan laporan keuangan kini dapat dilakukan dengan cara yang praktis menggunakan aplikasi di smartphone, yaitu aplikasi SIAPIK. SIAPIK memberikan kemudahan dalam mencatat setiap transaksi dan menghasilkan laporan keuangan. Kegiatan pengabdian masyarakat ini bertujuan untuk memberikan pendampingan penggunaan aplikasi SIAPIK untuk menghasilkan laporan keuangan bagi UMKM Ar-Raihan. UMKM Ar-Raihan merupakan UMKM pengolahan bahan baku rumput laut menjadi dodol di Kota Tarakan. Kegiatan pengabdian masyarakat ini menggunakan metode partisipatif. Hasil dari kegiatan pengabdian masyarakat ini adalah Peningkatan pengetahuan pemilik usaha mengenai pentingnya penyusunan laporan keuangan untuk operasional usaha dan Peningkatan kemampuan mencatat transaksi yang dapat menghasilkan laporan keuangan berupa Neraca dan Laba Rugi menggunakan aplikasi SIAPIK.
Preferensi Produk Perbankan Syariah, Di Kota Tarakan: Pendekatan Analisis Multigrup Utomo, Mohamad Nur; Islami, Rahmi Nur; Pratiwi, Adinda
Jurnal Ilmiah Ekonomi Islam Vol. 9 No. 3 (2023): JIEI : Vol.9, No.3, 2023
Publisher : ITB AAS INDONESIA Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jiei.v9i3.10438

Abstract

This research stems from the phenomenon of the still low market share of Islamic banking compared to conventional banking in Indonesia. The study aims to examine the factors influencing preferences for Islamic banking products using exogenous variables including knowledge, trust, and the quality of Islamic banking product services, as well as demographic characteristics (gender and education level) as moderating variables. The research method employs SEM-PLS and Multigroup Analysis, with primary data collected from respondents of Islamic banks in Tarakan city, North Kalimantan. The research findings confirm that knowledge, trust, and the quality of product services positively enhance consumer preferences for Islamic banking products. Gender and education level are not moderators in the influence of knowledge, trust, and product service quality on consumer preferences for Islamic banking products. These research findings lend support to the consumer behavior theory that elucidates the process by which individuals decide which product becomes their primary preference in decision-making.
Kapabilitas Dinamis Sebagai Penentu Dalam Mengadopsi Penerapan Bisnis Berbasis Teknologi Digital Utomo, Mohamad Nur; Pratiwi, Sulistya Rini; Windani, Sakina Suci
Jurnal Nusantara Aplikasi Manajemen Bisnis Vol 9 No 1 (2024): Jurnal Nusantara Aplikasi Manajemen Bisnis
Publisher : UNIVERSITAS NUSANTARA PGRI KEDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/nusamba.v9i1.18563

Abstract

Research aim: This research aims to analyze the influence of dynamic capabilities on the adoption of technology-based digital business applications in Small and Medium Enterprises (SMEs). Method: The study collected primary data through field studies in North Kalimantan, involving 73 SMEs using digital platforms, and analyzed it using Partial Least Squares - Structural Equation Modeling (PLS-SEM). Finding: Sensing, learning, and integrating capabilities positively impact the use of digital business tools, while coordinating capability doesn't seem to have a significant effect. Sensing involves watching market changes, leading to more digital marketing and customer reach. Learning drives gathering and using information for product improvement, increasing digital tool usage. Integrating fosters teamwork, aiding in digital tool adoption for better coordination. However, coordinating capability doesn't heavily affect digital tool usage, possibly due to SMEs' smaller scale. Theoretical contribution/Originality: This study supports the Resource-Based View (RBV) theory, emphasizing that dynamic capabilities help firms adjust resources to changing business landscapes, highlighting the significance of sensing, learning, and integrating capabilities for SMEs to effectively adopt technology-based digital business applications. Practitioner/Policy implication: SMEs intending to embrace digital business strategies should focus on enhancing dynamic capabilities, especially in sensing, learning, and integrating, to minimize conflicts and failures in technology adoption and ensure adaptability in dynamic business settings. Research limitation: The study encountered sample size limitations because of SMEs' hesitance to participate, potentially worsened by post-pandemic recovery activities.
Pemberdayaan UMKM Berbasis Digital melalui Penguatan Strategi Pemasaran, Literasi Keuangan, dan Ketahanan Ekonomi Lokal Erick Karunia; Muh.Irfandy Azis; Mohamad Nur Utomo; Shalahuddin Shalahuddin; Deni Marsha; Aswan Aswan; Olivia Pamilangan Andilolo; Nursia Nursia; Suryaningsih Suryaningsih; Adhy Satya Pratama
Jurnal Pengabdian kepada Masyarakat Indonesia (JPKMI) Vol. 5 No. 1 (2025): April : Jurnal Pengabdian Kepada Masyarakat Indonesia (JPKMI)
Publisher : AMIK Veteran Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jpkmi.v5i1.6044

Abstract

This community service program aims to empower Micro, Small, and Medium Enterprises (MSMEs) in Tarakan City, North Kalimantan, by enhancing their capacity in digital marketing strategies, financial literacy, and strengthening local economic resilience. The program was implemented using a participatory and practical approach through a series of activities including needs assessment, integrated training, workshops, and direct mentoring for MSMEs actors. The results indicate a significant improvement in participants' skills, particularly in utilizing social media and marketplaces for product promotion, maintaining basic financial records using digital applications, and conducting structured financial planning for their businesses. Furthermore, this initiative successfully fostered a shift in mindset—from traditional business management toward more strategic and data-driven decision-making. The success of this program demonstrates that well-targeted educational interventions can enhance the competitiveness of UMKM, especially in the face of digital transformation and economic uncertainty. However, sustainable impact requires ongoing assistance and multi-stakeholder collaboration. This program is expected to serve as a replicable model for similar initiatives in other regions.
Peran Promosi dalam Memoderasi Pengaruh Kualitas Pelayanan, Customer Experience, dan Persepsi Harga terhadap Kepuasan Pelanggan di Hotel Hokiwa Malinau Indranata; Utomo, Mohamad Nur; Apriadi, Dodi
FORUM EKONOMI: Jurnal Ekonomi, Manajemen dan Akuntansi Vol. 26 No. 1 (2024): Januari
Publisher : Fakultas Ekonomi dan Bisnis Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jfor.v26i1.15607

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan, customer experience, dan persepsi harga terhadap kepuasan pelanggan, serta mengevaluasi peran promosi sebagai variabel moderasi dalam hubungan tersebut. Data dikumpulkan menggunakan kuesioner yang disebarkan kepada 300 responden yang dipilih melalui teknik purposive sampling berdasarkan kriteria tertentu. Hasil penelitian menunjukkan bahwa di antara ketiga variabel tersebut, kualitas pelayanan merupakan faktor yang paling dominan dalam meningkatkan kepuasan pelanggan, diikuti oleh persepsi harga dan customer experience. Sementara itu, peran promosi sebagai variabel moderasi menunjukkan hasil yang bervariasi. Promosi tidak berpengaruh dalam memoderasi hubungan antara kualitas pelayanan dan customer experience terhadap kepuasan pelanggan. Namun, promosi terbukti secara signifikan memperkuat hubungan antara persepsi harga dengan kepuasan pelanggan. Temuan ini mengindikasikan bahwa strategi promosi yang efektif dapat meningkatkan kepuasan pelanggan ketika persepsi harga dianggap sesuai dengan nilai yang diterima
Peran Citra Merek dalam Memediasi Pengaruh Negara Asal dan Persepsi Kualitas terhadap Minat Beli Laptop China di Kabupaten Malinau Daryanto, Lailu; Utomo, Mohamad Nur; Apriadi, Dodi
FORUM EKONOMI: Jurnal Ekonomi, Manajemen dan Akuntansi Vol. 26 No. 3 (2024): Juli
Publisher : Fakultas Ekonomi dan Bisnis Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jfor.v26i3.15652

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh negara asal produk dan persepsi kualitas terhadap minat beli dengan citra merek sebagai variabel mediasi pada laptop buatan China di Kabupaten Malinau. Menggunakan metode kuantitatif dan pendekatan Partial Least Squares (PLS), data dikumpulkan melalui kuesioner dari 200 responden dengan skala Likert. Analisis data meliputi uji validitas, reliabilitas, serta hubungan antar variabel. Hasil penelitian menunjukkan bahwa negara asal produk berpengaruh signifikan terhadap minat beli dan kinerja citra merek. Persepsi kualitas tidak berpengaruh langsung terhadap minat beli, namun berpengaruh signifikan terhadap citra merek. Citra merek terbukti sebagai variabel mediasi yang kuat, memperkuat pengaruh negara asal produk dan persepsi kualitas terhadap minat beli. Secara keseluruhan, temuan ini mengindikasikan bahwa citra merek memainkan peran penting dalam memediasi pengaruh negara asal dan persepsi kualitas terhadap minat beli
Strategi Peningkatan Kinerja Pegawai di Dinas Perhubungan Kabupaten Malinau: Dampak Pelatihan, Pengembangan Karir, dan Motivasi Kerja Igit, Lidia; Utomo, Mohamad Nur
FORUM EKONOMI: Jurnal Ekonomi, Manajemen dan Akuntansi Vol. 26 No. 4 (2024): Oktober
Publisher : Fakultas Ekonomi dan Bisnis Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jfor.v26i4.15680

Abstract

Penelitian ini menganalisis pengaruh pelatihan pegawai, pengembangan karir, dan motivasi kerja terhadap kinerja pegawai di Dinas Perhubungan Kabupaten Malinau, serta peran karakteristik pekerjaan dalam memoderasi hubungan antar variabel tersebut. Pendekatan kuantitatif dengan metode survei menggunakan kuesioner yang diisi oleh 110 responden diterapkan, dan data dianalisis dengan teknik Partial Least Squares-Structural Equation Modeling (PLS-SEM). Hasil penelitian menunjukkan bahwa pelatihan pegawai dan pengembangan karir memiliki pengaruh positif yang signifikan terhadap kinerja pegawai. Namun, motivasi kerja tidak berpengaruh signifikan meskipun berada pada kategori tinggi secara deskriptif. Karakteristik pekerjaan tidak memoderasi hubungan antara pelatihan pegawai dan kinerja pegawai. Sebaliknya, karakteristik pekerjaan memoderasi hubungan antara pengembangan karir dan kinerja pegawai, dimana pekerjaan dengan peluang penggunaan keterampilan, tanggung jawab yang jelas, dampak signifikan, dan kebebasan pengambilan keputusan memperkuat pengaruh pengembangan karir terhadap kinerja
Corporate Profitability as a Driver of Sustainability: Insights from Emerging Market Mohamad Nur Utomo; Nursia Nursia; Kaujan Kaujan; Ferica Christinawati Putri; Nunung Nurhasanah
International Journal of Business, Management and Economics Vol. 7 No. 3 (2026): International Journal of Business, Management and Economics
Publisher : Training & Research Institute - Jeramba Ilmu Sukses (TRI-JIS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/ijbme.v7i3.3513

Abstract

This study analyses the relationship between corporate financial characteristics, geopolitical risk, organizational complexity, and corporate sustainability. Specifically, this study examines the effect of leverage and sales growth on profitability, the effect of profitability on sustainability, the moderating role of geopolitical risk, and the mediating role of organizational complexity. The study uses a quantitative approach with secondary data and is analysed using partial least squares-based structural equation modelling (PLS-SEM). Model evaluation is conducted through goodness-of-fit testing, collinearity, and structural path significance. The results show that leverage has a positive and significant effect on profitability, while sales growth has no significant effect. Profitability has a positive effect on sustainability, but this effect weakens significantly in conditions of high geopolitical risk. Organizational complexity has a positive effect on sustainability, but does not mediate the relationship between profitability and sustainability because profitability does not have a positive effect on organizational complexity. These findings confirm that the relationship between financial performance and sustainability is contextual and influenced by external factors. This study contributes by integrating geopolitical risk and organizational complexity in explaining the dynamics of the relationship between financial performance and corporate sustainability.
Increased Added Value Of Fish Wasted In Efforts To Commercialize Competitive Products And Based Information Technology Shalahuddin; Mohamad Nur Utomo; Kaujan; Widyastuti Cahyaningrum; Erick Karunia
International Journal Of Community Service Vol. 2 No. 1 (2022): February 2022 (Indonesia - Malaysia - Philippines)
Publisher : CV. Inara in Colaboration with www.stie-sampit.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijcs.v2i1.67

Abstract

The community service plan (PKM) in this article aims to inform the community about the use of marine resources in the coastal area of Tarakan to increase economic value, The target to be achieved in this program is for the target group to be able to optimize the results of marine resources, especially the use of wasted fish to boost their economy. This activity is carried out through lectures and discussions with partners or community groups who want to market their products, by providing understanding and training in efforts to commercialize competitive products, and of course through information technology so that they can add value for their income. This kind of discarded fish processing business or business is carried out by partners who want to help their household finances. Wastaged fish processed products that have been produced by partners in the PKM grant are further proposed. There are several problems faced, especially in the commercialization and marketing process. The next problem faced by partners is how to make marketing and commercialization media to be able market their products and can be known by all levels of society. The method used in this event is: First, give guidance through brainstorming to open up the mindset about the importance of marketing media and commercialization in order to be able to market their products. The second is consulting on management and commercialization or marketing processes as a determinant of the success of the waste fish processing business in terms of production and management. The output of this activity includes: 1). Aspects of commercialization, namely increasing product marketing so as to increase added value, as well as the use of information technology media. 2). The management aspect is the management of the sustainable management system, that is, the marketing management that has a wide range of influence and is well-known to the public. As a result, partners can understand the benefits, commercialization and effective marketing. In addition, partners can also understand the importance of using information technology to market their products.
Co-Authors Abdul Rohman Adhy Satya Pratama Adi Sutrisno Adinda Pratiwi Ari Budi Kristanto Ariani Ariani Ariska, Iin Ariyanti Vistinasari Aswan Aswan Banding, Mappa Panglima Cahyaningrum, Widyastuti Daryanto, Lailu Dedy Harto Deni Marsha Dodi Apriadi Endarwati Endarwati Ersah Atthbarry Rahmadinata Farid Helmi Setyawan, Farid Helmi Feto, Ferdinandus Gilen Hariyadi Hamid Hasanah, Nurjannatul Hasyim, Budi Igit, Lidia Iin Ariska Indranata Irawati HM Irfan Wihardianto Irma Nursanti Isfarudin Jalolov, Otabek Julia Safitri Kartini karunia, Erick Kaujan, Kaujan Kurniati Kurniati Kurniati Kurniati Maria Rio Rita Milwan, Milwan Muh. Irfandy Azis Muhammad Muaz Ihsan Nainggolan, Yohanna Thresia Nova Fitriana Nunung Nurhasanah Nurjannatul Hasanah Nurtang Marlianti Olivia Pamilangan Andilolo Pratiwi, Adinda Pratiwi, sulistya rini Puji Harto Putri, Ferica Christinawati Rahmawati, Meylin Rahmi Nur Islami Riskiyanto Riskiyanto Rizky Agusriyanti Irna Sa’diah, Wulan Maulidiss Shalahuddin Siti Rahmatan SRI RAHAYU Sri Rahayu Sulistya Rini Pratiwi Sulistya Rini Pratiwi Sulistya Rini Pratiwi Sulistya Rini Pratiwi Suriani Suryaningsih Tinik Sugiati Wahyumi Ekawanti Windani, Sakina Suci Yeterina Widi Nugrahanti