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All Journal Jurnal Ekonomi : Journal of Economic Indonesian Journal of Pharmaceutical Science and Technology Jurnal Pengabdian Magister Pendidikan IPA AMALIAH: JURNAL PENGABDIAN KEPADA MASYARAKAT JOURNAL OF BUSINESS AND ECONOMICS RESEARCH (JBE) Narra J Jurnal PKM Manajemen Bisnis AKADEMIK: Jurnal Mahasiswa Humanis Aceh Journal of Community Engagement (AJCE) Journal of Artificial Intelligence and Digital Business Al-Hiwalah : Journal Syariah Economic Law Astroislamica: Journal of Islamic Astronomy Al Mabhats : Jurnal Penelitian Sosial Agama The Journal of Society Medicine (JSOCMED) Jurnal Informatika Ekonomi Bisnis Lentera Riwayat: Educational Journal of History and Humanities Malacca Pharmaceutics Grimsa Journal of Science Engineering and Technology Journal Of Carbazon
Diah, Muhammad
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Journal : AKADEMIK: Jurnal Mahasiswa Humanis

 1 
Analisis Kualitas Pelayanan dan Lokasi terhadap Kepuasan Konsumen pada Warkop Syekar Bireuen Haryani, Haryani; Safrina, Emi; Diah, Muhammad; Firmansyah, Denny
AKADEMIK: Jurnal Mahasiswa Humanis Vol. 4 No. 2 (2024): AKADEMIK: Jurnal Mahasiswa Humanis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmh.v4i2.904

Abstract

This research aims to determine the effect of service quality and location on consumer satisfaction at Warkop Syekar. This type of research is associative research. Data collection in this research was carried out through a survey approach with a quantitative descriptive research type by distributing questionnaires to 100 respondents, while the population used in this research was warkop on mada consumers. Data collection techniques were carried out using interviews, questionnaires and documentation studies. The data analysis tool used in this research uses SPSS (Statistical Product Software Solution). The data analysis techniques in this research are descriptive analysis, multiple linear regression analysis, hypothesis testing using a partial significant test (t test), simultaneous significant test (F test), and testing the coefficient of determination (R2). The results of this research show that partially service quality has a positive and significant influence on consumer satisfaction. And partially location has a positive and significant influence on consumer satisfaction.
Co-Authors Afriana Agustina Nurhayati Akyuni, Qurrata Amanda, Rosi Arif Afendi Ariska, Emalia Aryanie, Irne Deni Firmansyah Ernalis, Fitri FARADILLA, FARADILLA Fauziani, Dinda Fina Meilinar Firmansyah, Denny Gani, Azhari Ghazi Mauer Idroes Hambali, Abdullah Harapan Harapan Haryani Haryani Haryani Hasbi, Salsa Yubila Heni Pujiastuti Hilda Maisyarah, Hilda Jafar M.Ali, Machzumy Jannah, Rizka Auliatul Kamil, Muhammad Firdaus Kartini Hasballah Khairan Khairan Khalijah Awang Lala, Andi M. Rasyidin Maula, Rahmatul Maulana, Aga Mudatsir Mudatsir Muhsin Muhsin Mulyadi Mulyadi Murniana Murniana Musvira, Intan Nova Nova Nurul Husna Panjaitan, Taufiq Hidayat Purwaendah, Elisa Putra Kelana, Edi Ramadhana, Ika F. Riana, Likha Rinaldi Idroes Safri, Hayanuddin Safrina, Emi Santika, Cut Saputra, Irwan Sihite, Perdana Liansyah Sri Murniyanti Sugeng, Santoso Sulong, Zunaidah Sutoyo Sutoyo Ulhaq, Muhammad Zia Yossadania, Asyriva Zahraini Zahraini Zinatul Hayati Zulfikar Zulfikar Zulhamdi, Zulhamdi