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The Role of Work Attitude in Mediating the Influence of Corporate Culture and Management Support on the Work Productivity of PLN Employees Selviani, Ni Wayan Putri; Rahmawati, Putu Indah; Heryanda, Komang Krisna
International Journal of Science and Society Vol 6 No 1 (2024): International Journal of Science and Society (IJSOC)
Publisher : GoAcademica Research & Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/ijsoc.v6i1.1064

Abstract

This research investigates the role of work attitude as a mediator in the relationship between corporate culture, management support, and employee work productivity. Corporate culture and management support are key factors influencing employee productivity. However, there has been no research that thoroughly explores how work attitude mediates the influence of both on work productivity. The population that researchers use is employees of PT PLN (Persero) East Bali Customer Service Implementation Unit (UP3). With as many as 119 employees, the sample was determined with the census method; therefore, the whole population made the sample study. Next, data was collected through distributing questionnaires via Google Forms. The existing data collected was furthermore analyzed with SEM-PLS. The study results find That corporate culture positively affects employee work productivity. Management support has a positive role in the work productivity of PT PLN East Bali employees. Work attitude has a positive role in the work productivity of PT PLN East Bali employees. Corporate culture has a positive effect on the work attitude of PT PLN East Bali employees. Management supports a positive role in the work attitude of PT PLN East Bali employees. Work attitude can mediate the influence of corporate culture on the work productivity of PT PLN East Bali employees. Work attitude can mediate the influence of management support on the work productivity of PT PLN East Bali employees. Expected study: This Can be theoretical and practical in developing human resource management literature and guiding practitioners to increase the effectiveness of management strategies in a competitive work environment.
Menjaga Keberlanjutan Produk Lokal dan Keuangan Keluarga: Peran Perempuan Sebagai Penganyam Bambu di Desa Sidetapa Buleleng Bali Utara Ni Made Ary Widiastini; Putu Indah Rahmawati; I Ketut Sida Arsa
Jurnal Kajian Bali (Journal of Bali Studies) Vol. 13 No. 1 (2023): Volume 13 No 1 April 2023
Publisher : Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKB.2023.v13.i01.p08

Abstract

This study aims to describe the role of women bamboo weavers in maintaining the sustainability of family finance and local products of Sidetapa, an old village of Buleleng District, North Bali. Data collected through observation and interviews and analyzed by employing a critical qualitative method using a cultural studies approach. The study revealed that the majority of bamboo craftsmen in Sidetapa Village were women who played their traditional and transitional roles well. Through their work as bamboo weavers, women have been enabling themselves to generate income to help the needs of their family. In maintaining the existence of bamboo-based local products of Sidetapa Village, the women weavers always try to be adaptive to market demand. They also actively engage in training programs provided by external parties with the aim of knowing market developments and improving product quality. The article contributes to our understanding of the double roles of women in handling domestic work and getting income to support domestic needs.
Determinants of Consumer Purchase Intention in Teaching Factory-Based Business Units: An Empirical Analysis of Price Perception, Product Quality, and Promotion within Vocational Education Ayu Wiwin, Ni Komang; Widiastini, Ni Made Ary; Rahmawati, Putu Indah
Dinasti International Journal of Economics, Finance & Accounting Vol. 7 No. 1 (2026): Dinasti International Journal of Economics, Finance & Accounting (March-April 2
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v7i1.6324

Abstract

In the landscape of modern vocational education, the transformation of Vocational High Schools (SMK) into Regional Public Service Agencies (BLUD) through the Teaching Factory (TEFA) mechanism necessitates the adoption of professional business management practices. This study aims to deconstruct the factors influencing student purchase intention within school-based retail units, utilizing Smensimart at SMKN 1 Singaraja as a case study. Employing a quantitative approach with a causal research design, this study involved 190 respondents selected via purposive sampling. Data were analyzed using multiple linear regression following rigorous validity, reliability, and classical assumption tests. The findings reveal that price perception, product quality, and promotion simultaneously exert a significant influence on purchase intention, with a coefficient of determination () of 69.7%. Partially, product quality emerged as the strongest predictor (β=0.401), followed by price perception (β=0.394) and promotion (β=0.297). These findings challenge the traditional assumption that students are exclusively price-sensitive consumers, suggesting instead that they are rational consumers who prioritize value and quality. This article contributes theoretically to the educational marketing literature and offers practical implications for school business unit managers in designing robust marketing mix strategies.
The Influence of Work Environment and Workload on Employee Performance with Job Satisfaction as a Mediating Variable at Siloam Bali Group Santihari, Luh Putu Asti; Ary Meitriana, Made; Indah Rahmawati, Putu
JURNAL MANAJEMEN MOTIVASI Vol 22 No 1 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i1.8419

Abstract

This study examines the impact of work environment and workload on employee performance, with job satisfaction as a mediating variable. Using a quantitative ex-post facto approach, data were collected from 138 permanent employees at Siloam Group Bali Area. The analysis employed PLS-SEM. Results show that work environment positively affects job satisfaction and performance, while workload has a negative effect. Job satisfaction mediates the relationship between work environment and performance, but not between workload and performance. These findings highlight the importance of a supportive work environment and effective workload management in enhancing employee performance through job satisfaction.
THE INFLUENCE OF PRODUCT QUALITY, BRAND IMAGE, AND BRAND AMBASSADOR ON MS GLOW PURCHASE DECISIONS IN BATURITI, TABANAN REGENCY, BALI PROVINCE Ni Ketut Oni Widarianti; Ni Made Ary Widiastini; Putu Indah Rahmawati
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 4 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20529503

Abstract

This study aims to describe and examine the influence of several variables, namely: (1) product quality, (2) brand image, (3) brand ambassador, and (4) product quality, brand image, and brand ambassador simultaneously on the purchasing decisions of MS Glow products in Baturiti, Tabanan Regency, Bali Province. The population of this study consists of all MS Glow consumers in the Baturiti area. The sample was determined using purposive sampling, with the criteria that respondents must have made at least two purchases, resulting in a total of 180 respondents. This study is designed as causal quantitative research. Data were collected using a questionnaire instrument containing statements related to product quality, brand image, brand ambassador, and purchase decisions. The data were analyzed using simple linear regression and multiple linear regression to determine the partial and simultaneous effects between variables. The results show that: (1) product quality has a positive and significant effect on purchase decisions; (2) brand image has a positive and significant effect on purchase decisions; (3) brand ambassador has a positive and significant effect on purchase decisions; and (4) product quality, brand image, and brand ambassador simultaneously have a positive and significant effect on purchase decisions of MS Glow products in Baturiti. Therefore, improving product quality, strengthening brand image, and selecting the right brand ambassador can serve as effective strategies to enhance the purchasing decisions of MS Glow consumers in Baturiti.
Accompanying the Development of Sidetapa‘s Fruit Brem as a Leading Tourism Product in Buleleng Regency Widiastini, Ni Made Ary; Prayudi, Made Aristia; Rahmawati, Putu Indah; Dantes, Gede Rasben
Jurnal Kewirausahaan dan Bisnis Vol 28, No 1 (2023): June
Publisher : Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jkb.v28i1.66639

Abstract

This community service program was carried out to help fruit brem craftsmen in Sidetapa Village so that their products are more acceptable to the market. Sidetapa Village has been able to develop itself as a tourist destination. Visits from various parties, both tourists, elements of the government, and academics, positively impacted the development of tourism in the village. In its development, the people of Sidetapa Village were able to produce products to support tourism activities, and even became one of the superior products, namely brem made from local fruits using a fermentation technique. Brem is produced as a fermented drink with three flavors: honey wine, mangosteen rind, and mangosteen fruit. To make the product acceptable to the people, the producers of fruit brem in Sidetapa Village received assistance in product and market testing. Implementing this community service program consists of assisting in product sales analysis, product testing in the laboratory to determine the nutritional content of products and more informative packaging. Through product testing, Sidetapa’s fruit brem can provide information about the content of alcohol, sugar and carbohydrates per one bottle of drink. Meanwhile, through a market test, artisans can find out market tastes. It is hoped that through this assistance, fruit brem producers in Sidetapa Village can maintain their product production in terms of quality and quantity.Keywords: brem; fruit; product; Sidetapa; tourism
The Mediating Role of e-WOM in the Relationship between e-Service Quality, e-Trust, and Repurchase Intention: A Study of Traveloka Users in Indonesia Yulia Kusumawardani; Putu Indah Rahmawati; Ni Luh Wayan Sayang Telagawathi
International Journal of Management Science and Information Technology Vol. 6 No. 1 (2026): January - June 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i1.6985

Abstract

The rapid growth of the online travel industry in Indonesia has intensified competition among Online Travel Agent platforms, highlighting the importance of understanding factors influencing repurchase intention. This study aims to examine the effects of e-service quality and e-trust on repurchase intention, with e-WOM as a mediating variable, among users of Traveloka. A quantitative causal research design was employed, involving 190 respondents selected through purposive sampling. Data were collected using a structured Likert-scale questionnaire and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The findings reveal that e-service quality has a positive and significant effect on both repurchase intention and e-WOM. E-trust significantly influences repurchase intention but does not significantly affect e-WOM. Furthermore, e-WOM positively affects repurchase intention and partially mediates the relationship between e-service quality and repurchase intention. However, e-WOM does not mediate the relationship between e-trust and repurchase intention. These results indicate that e-service quality serves as the primary driver of repurchase intention, both directly and indirectly through positive electronic word-of-mouth, while e-trust functions mainly as a direct determinant of repeat purchase decisions.
Pengaruh Kualitas Pelayanan, Kelengkapan Produk dan Brand Image terhadap Kepuasan Pelanggan Minimarket Lokal Made Hendy Pratama; Putu Indah Rahmawati; Ni Nyoman Yulianthini
Jurnal Ilmu Manajemen Terapan Vol. 7 No. 5 (2026): Jurnal Ilmu Manajemen Terapan (Mei - Juni 2026)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v7i5.8172

Abstract

Penelitian ini berjudul Pengaruh Kualitas Pelayanan, Kelengkapan Produk, dan Brand Image terhadap Kepuasan Pelanggan dengan objek penelitian pada Toserba Cempaka. Latar belakang penelitian ini adalah meningkatnya persaingan usaha ritel yang menuntut minimarket lokal untuk meningkatkan mutu pelayanan, kelengkapan produk, dan citra merek guna mempertahankan kepuasan pelanggan. Tujuan penelitian ini adalah menganalisis pengaruh kualitas pelayanan, kelengkapan produk, dan brand image terhadap kepuasan pelanggan. Penelitian menggunakan pendekatan kuantitatif dengan desain kausal. Data diperoleh melalui penyebaran kuesioner kepada pelanggan dan dianalisis menggunakan regresi linier berganda setelah memenuhi uji asumsi klasik. Hasil penelitian menunjukkan bahwa kualitas pelayanan, kelengkapan produk, dan brand image berpengaruh positif dan signifikan terhadap kepuasan pelanggan baik secara parsial maupun simultan. Temuan ini menunjukkan bahwa kepuasan pelanggan dapat ditingkatkan melalui pengelolaan pelayanan yang baik, ketersediaan produk yang memadai, serta penguatan citra toko secara konsisten. Penelitian ini memberikan kontribusi bagi pengelolaan ritel lokal dalam menerapkan strategi yang berorientasi pada pelanggan.
STRATEGI PENANGANAN KELUHAN TAMU TERHADAP KEBERADAAN SERANGGA PADA GIRI WOOD HOTEL & VILLA DI KABUPATEN BULELENG PROVINSI BALI Komang Gede Puja Bagiadnyana; Putu Indah Rahmawati; I Putu Gede Parma
Healing : Jurnal Pariwisata Vol. 5 No. 01 (2026): Jurnal Pariwisata (Healing)
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/healing.v5i01.574

Abstract

Giri Wood Hotel & Villa yang berlokasi di kawasan alam terbuka Desa Wanagiri, Kabupaten Buleleng, mengusung konsep eco-friendlydan natural ambience sehingga memiliki potensi munculnya serangga yang dapat menimbulkan komplain tamu. Penelitian ini bertujuan untuk mendeskripsikan strategi penanganan komplain tamu terhadap keberadaan serangga serta merumuskan rekomendasi pengelolaan komplain yang selaras dengan konsep ramah lingkungan. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi. Informan penelitian meliputi pihak manajemen, staf Front Office dan Housekeeping, serta tamu. Hasil penelitian menunjukkan bahwa penanganan komplain dilakukan melalui koordinasi cepat antar departemen dan penerapan prinsip service recovery seperti empati, permintaan maaf, tindakan perbaikan, dan tindak lanjut kepada tamu. Namun, masih diperlukan penyempurnaan berupa SOP tertulis, penerapan metode LEARN atau ILEAD, serta edukasi kepada tamu terkait kondisi lingkungan hotel.
The Mediating Role of Brand Image in the Relationship Between Word of Mouth, Product Quality, and Purchase Decisions of Citra Hand and Body Lotion Ni Nengah Kariani Kariani; Putu Indah Rahmawati; Komang Endrawan Sumadi Putra
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 2 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i2.11041

Abstract

This study aims to examine the effects of word of mouth and product quality on consumers’ purchase decisions regarding Citra hand and body lotion, with brand image serving as a mediating variable. A causal quantitative approach was employed, and data were collected through questionnaires distributed to 110 female respondents residing in Kintamani District. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with the assistance of SmartPLS 4.0 software. The findings reveal that word of mouth, product quality, and brand image each have a positive and significant influence on purchase decisions for Citra hand and body lotion. In addition, both word of mouth and product quality significantly contribute to the enhancement of brand image. The results further indicate that brand image partially mediates the relationships between word of mouth and purchase decisions, as well as between product quality and purchase decisions. These findings suggest that favorable consumer recommendations and superior product quality strengthen the brand image of Citra hand and body lotion, which subsequently encourages consumers to make purchasing decisions. Therefore, maintaining product quality and fostering positive word-of-mouth communication are essential strategies for improving brand image and increasing consumer purchase intentions.
Co-Authors A A Ngurah Yudha Martin Mahardika Abdilah, Lutfi Adhithara, Firman Agung Indra Wiranata Ariska, Saesar Putri Ayu Artawan, Komang Agus Ary Meitriana, Made Aryanti, Dewi Awalya Rahmallah Sarija Awan Cs, Agus Jully Ayu Wiwin, Ni Komang Berata , Nyoman Candra Berlianto, Christopel Candra, Ni Kadek Dwi Damiati - Desy Cahyani Lari Dewi, Putu Elisia Sukma Dini Anggraeni Sirad Dirgayusa, I Bagus Raka Dwi Purnama, Made Wulan Eka Bayu Purnawati Eka Bayu Purnawati Fajar Yualida Isti Koma Faraudis, Zein Fridayana Yudiaatmaja Fridayana Yudiaatmaja Gede Hendri Ari Susila Gede Rasben Dantes Gede Wirata Gusti Agung Ayu Intan Pradnyani Hepani, Ketut Heryanda, Komang Krisna Houbianbian I Gede Astra Wesnawa I Gusti Agung Nyoman Setiawan I Gusti Ayu Linggayanti I Ketut Sida Arsa I Komang Amerta Sedana I Komang Didik Setiawan I Luh Meiyana Aris Susanti I Made Gunawan I Made Krisna Surya Dharma I Made Nindya Hutama I Made Satriawan I Nengah Suarmanayasa I Nyoman Laba Jayanta I Nyoman Wijana I Putu Gede Parma I Putu Krisna Yudha I Putu Panca Adi I Putu Suardhana I Wayan Bagia I Wayan Karyasa I Wayan Putra Yasa I Wayan Suwendra I.GN A Sahadewa Jaabir Jaabir Jasmini, Putu Kadek Hendra Negara Putra Kadek Mega Oktaviyani Kadek Sri Handayani Kadek Sukayana Ketut Hepani komang andre wiryawan Komang Endrawan Sumadi Putra Komang Gede Puja Bagiadnyana Komang Krishna Darmawan Komang Krisna Heryanda Komang Krisna Heryanda Komang Sri Pratiwi Komang Widiarini Luh Gede Eka Yanthi Luh Putu Sukawati M. Rudi Irwansyah Made Ade Natashia Made Anik Widyastuti Made Anik Wiryantini Made Aristia Prayudi Made Ary Meitriana Made Hendy Pratama Made Nikko Mahayana Made Wulan Dwi Purnama Mahendra, I Gede Deni Mantrawan, I Gusti Ngurah Puja MANUABA, Ida Bagus Ngurah Sidharta MASTIASIH, Made Meitriana, Made Ary Mertasih, Komang Lenni Ni Kadek Dwi Candra Ni Kadek Sinarwati Ni Ketut Oni Widarianti Ni Komang Dharmi Yudhi Utami Ni Luh Febry Sukma Andryani  Ni Luh Manda Wulandari Ni Luh Putu Agustini Karta Ni Luh Wayan Sayang Telagawathi Ni Made Ary Widiastini Ni Made Priartini Ni Made Suci Ni Nengah Kariani Kariani Ni Nyoman Astri Pratiwi Ni Nyoman Yulianthini Ni Putu Gili Padmayoni Ni Wayan Giri Adnyani Nyoman Dini Andiani Nyoman Teja Adiastra Oktaviyani, Kadek Mega Padmayoni, Ni Putu Gili Pande Putu Januraga Pradnyani, Gusti Agung Ayu Intan Pranata, I Kadek Diva Pratiwi, Komang Sri Priartini, Ni Made Purnawati, Eka Bayu Putra, I Gusti Agung Ngurah Surya Putra, I Gusti Lanang Prayura Putu Agus Suma Astawa Putu Budi Juniantari Putu Elisia Sukma Dewi Putu Ermayanti Putu Hendra Enteriadi Putu Nata Kusuma Putu Satcitanandadewi Putu Yulianthini Qorina Amalia Ratih Pitaloka, Kadek Ratna Rosalina, Luh Rika Persada Jati Saesar Putri Ayu Ariska Sahadewa, I.GN A Saisarani, Kadek Gita Puspita Santiara, I Made Santihari, Luh Putu Asti Sanusi Mulyadiharja Selviani, Ni Wayan Putri Setiawan, I Komang Didik Stevany Ingrid Marta Mandosir SUGITA, Wayan Sukawati, Luh Putu SUPADMI, Ni Nyoman Sri Telagawati, Ni Luh Wayan Sayang Trianasari Trianasari Trianasari Udayani, Putu Kartika Widiastini , Ni Made Ary Widiastiti, Ketut Widyasanti, Ida Ayu Hita Wirasetia, Putu Andi wiryawan, komang andre Wulandari, Ni Luh Manda Yudha Pratama, Kadek Dwinda Yulia Kusumawardani Yulianthini, Putu Zein Faraudis