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THE INFLUENCE OF TRAINING AND DEVELOPMENT, TALENT MANAGEMENT, REWARDS AND APPRECIATION IN IMPROVING EMPLOYEE PERFORMANCE AT AIRNAV INDONESIA DENPASAR BRANCH, BALI Ni Nyoman Astri Pratiwi; Putu Indah Rahmawati; Made Ary Meitriana
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 2 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i2.10058

Abstract

This study aims to see the influence of training and development, talent management, rewards and appreciation in improving employee performance at Airnav Indonesia Denpasar Branch, Bali. This study uses a quantitative approach, using regression analysis to see how these variables relate. The results show that training and development do not have a positive effect on employee performance, talent management provides an important contribution in ensuring that employees with the best potential are placed in the right positions, rewards and appreciation have a significant effect on increasing employee motivation and job satisfaction and training and development, talent management, and rewards and appreciation simultaneously have a direct influence on employee performance.
The Influence of Awareness Level, Financial Education, and Platform Availability on the Investment Interest of Master’s Students in Management Science at Universitas Pendidikan Ganesha in Cryptocurrency Rika Persada Jati; Putu Indah Rahmawati; Fridayana Yudiaatmaja
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 2 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i2.10302

Abstract

In Indonesia, cryptocurrency has gained strong interest, especially among young people, supported by high internet penetration and rising digital literacy. Although adoption continues to grow with millions of users and the presence of major platforms, challenges such as strict regulations and low financial literacy remain, while social media also plays a role in increasing investment interest. This study aims to analyze the influence of awareness level, financial education, and platform availability on the investment interest of master’s students in management science at universitas pendidikan ganesha in cryptocurrency. The population in this study consists of Master’s students enrolled at Universitas Pendidikan Ganesha. Students in this category are expected to have sufficient knowledge about cryptocurrency and to provide relevant information regarding their interest in investment. The data analysis techniques used in this study include descriptive analysis and inferential analysis. The results show that Awareness Level (X1), Financial Education (X2), and Platform Availability (X3) have a significant effect on the investment interest of Master’s students in Management Science at Ganesha University of Education in cryptocurrency, as indicated by significance values below 0.05.
The Influence of Service Quality, Marketing Mix, and Trust on Customer Satisfaction among KUR Loan Customers at PT Bank Negara Indonesia (Persero) Tbk Tanjungpinang Branch Qorina Amalia; Putu Indah Rahmawati; Ni Luh Wayan Sayang Telagawathi
International Journal of Management Science and Information Technology Vol. 6 No. 2 (2026): July - December 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i2.7831

Abstract

This study examines the influence of service quality, marketing mix, and trust on customer satisfaction among Kredit Usaha Rakyat (KUR) customers at PT Bank Negara Indonesia (Persero) Tbk, Tanjungpinang Branch. The research was motivated by a substantial decline in the number of KUR customers between 2022 and 2024, indicating potential challenges in maintaining customer satisfaction within the banking sector. Understanding the factors that shape customer satisfaction is essential for improving service performance and strengthening customer relationships, particularly in government-supported financing programs. A quantitative research design was employed using a survey method. Data were collected from 91 KUR customers through structured questionnaires measured on a Likert scale. The collected data were analyzed using multiple linear regression, supported by validity testing, reliability testing, classical assumption testing, t-tests, F-tests, and coefficient of determination analysis using SPSS 23. The findings reveal that service quality has a positive and significant effect on customer satisfaction (t = 6.095, p < 0.001). Similarly, the marketing mix significantly influences customer satisfaction (t = 5.027, p < 0.001), while trust also demonstrates a positive and significant effect (t = 2.363, p = 0.020). Furthermore, service quality, marketing mix, and trust jointly exert a significant influence on customer satisfaction (F = 188.818, p < 0.001). The model explains 86.2% of the variance in customer satisfaction. These findings highlight the strategic importance of delivering superior service quality, implementing effective marketing mix strategies, and fostering customer trust to enhance satisfaction and sustain the competitiveness of KUR banking services.
Co-Authors A A Ngurah Yudha Martin Mahardika Abdilah, Lutfi Adhithara, Firman Agung Indra Wiranata Ariska, Saesar Putri Ayu Artawan, Komang Agus Ary Meitriana, Made Aryanti, Dewi Awalya Rahmallah Sarija Awan Cs, Agus Jully Ayu Wiwin, Ni Komang Berata , Nyoman Candra Berlianto, Christopel Candra, Ni Kadek Dwi Damiati - Desy Cahyani Lari Dewi, Putu Elisia Sukma Dini Anggraeni Sirad Dirgayusa, I Bagus Raka Dwi Purnama, Made Wulan Eka Bayu Purnawati Eka Bayu Purnawati Fajar Yualida Isti Koma Faraudis, Zein Fridayana Yudiaatmaja Fridayana Yudiaatmaja Gede Hendri Ari Susila Gede Rasben Dantes Gede Wirata Gusti Agung Ayu Intan Pradnyani Hepani, Ketut Heryanda, Komang Krisna Houbianbian I Gede Astra Wesnawa I Gusti Agung Nyoman Setiawan I Gusti Ayu Linggayanti I Ketut Sida Arsa, I Ketut Sida I Komang Amerta Sedana I Komang Didik Setiawan I Luh Meiyana Aris Susanti I Made Gunawan I Made Krisna Surya Dharma I Made Nindya Hutama I Made Satriawan I Nengah Suarmanayasa I Nyoman Laba Jayanta I Nyoman Wijana I Putu Gede Parma I Putu Krisna Yudha I Putu Panca Adi I Putu Suardhana I Wayan Bagia I Wayan Karyasa I Wayan Putra Yasa I Wayan Suwendra I.GN A Sahadewa Jaabir Jaabir Jasmini, Putu Kadek Hendra Negara Putra Kadek Mega Oktaviyani Kadek Sri Handayani Kadek Sukayana Ketut Hepani komang andre wiryawan Komang Endrawan Sumadi Putra Komang Gede Puja Bagiadnyana Komang Krishna Darmawan Komang Krisna Heryanda Komang Krisna Heryanda Komang Sri Pratiwi Komang Widiarini Luh Gede Eka Yanthi Luh Putu Sukawati M. Rudi Irwansyah Made Ade Natashia Made Anik Widyastuti Made Anik Wiryantini Made Aristia Prayudi Made Ary Meitriana Made Hendy Pratama Made Nikko Mahayana Made Wulan Dwi Purnama Mahendra, I Gede Deni Mantrawan, I Gusti Ngurah Puja MANUABA, Ida Bagus Ngurah Sidharta MASTIASIH, Made Meitriana, Made Ary Mertasih, Komang Lenni Ni Kadek Dwi Candra Ni Kadek Sinarwati Ni Ketut Oni Widarianti Ni Komang Dharmi Yudhi Utami Ni Luh Febry Sukma Andryani  Ni Luh Manda Wulandari Ni Luh Putu Agustini Karta Ni Luh Wayan Sayang Telagawathi Ni Made Ary Widiastini Ni Made Priartini Ni Made Suci Ni Nengah Kariani Kariani Ni Nyoman Astri Pratiwi Ni Nyoman Yulianthini Ni Putu Gili Padmayoni Ni Wayan Giri Adnyani Nyoman Dini Andiani Nyoman Teja Adiastra Oktaviyani, Kadek Mega Padmayoni, Ni Putu Gili Pande Putu Januraga Pradnyani, Gusti Agung Ayu Intan Pranata, I Kadek Diva Pratiwi, Komang Sri Priartini, Ni Made Purnawati, Eka Bayu Putra, I Gusti Agung Ngurah Surya Putra, I Gusti Lanang Prayura Putu Agus Suma Astawa Putu Budi Juniantari Putu Elisia Sukma Dewi Putu Ermayanti Putu Hendra Enteriadi Putu Nata Kusuma Putu Satcitanandadewi Putu Yulianthini Qorina Amalia Ratih Pitaloka, Kadek Ratna Rosalina, Luh Rika Persada Jati Saesar Putri Ayu Ariska Sahadewa, I.GN A Saisarani, Kadek Gita Puspita Santiara, I Made Santihari, Luh Putu Asti Sanusi Mulyadiharja Selviani, Ni Wayan Putri Setiawan, I Komang Didik Stevany Ingrid Marta Mandosir SUGITA, Wayan Sukawati, Luh Putu SUPADMI, Ni Nyoman Sri Telagawati, Ni Luh Wayan Sayang Trianasari Trianasari Trianasari Udayani, Putu Kartika Widiastini , Ni Made Ary Widiastiti, Ketut Widyasanti, Ida Ayu Hita Wirasetia, Putu Andi wiryawan, komang andre Wulandari, Ni Luh Manda Yudha Pratama, Kadek Dwinda Yulia Kusumawardani Yulianthini, Putu Zein Faraudis