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Yusda, Desi Derina
Fakultas Bisnis, Universitas Mitra Indonesia
Religion Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Other

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Impact of Change Management, Communication Effectiveness, and Organizational Readiness on Digital Transformation Success Kasrim; Murcahyanto, Hary; Yusda, Desi Derina; Ghade, Fitalis
Journal Management & Economics Review (JUMPER) Vol. 3 No. 5 (2025): November
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v3i5.729

Abstract

In today’s rapidly evolving digital era, organizations across all sectors face increasing pressure to transform their business processes, technologies, and cultures to remain competitive. This study investigates the impact of change management, communication effectiveness, and organizational readiness on digital transformation success. Using a quantitative research design, data were collected from 312 respondents representing various industries and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) in SmartPLS 4. The results reveal that all three constructs significantly and positively influence digital transformation success, with organizational readiness emerging as the strongest predictor. Furthermore, communication effectiveness partially mediates the relationship between change management and digital transformation success, while organizational readiness moderates this relationship. The model explains 68.4% of the variance in digital transformation success, demonstrating strong predictive and explanatory power. These findings confirm that successful digital transformation depends not only on technological investment but also on human-centric and organizational capabilities that ensure adaptability, clarity, and preparedness. The study contributes to theoretical advancement by integrating perspectives from change management, communication, and readiness theory within a unified framework. Practically, it offers guidance for leaders to enhance transformation outcomes by promoting transparent communication, structured change processes, and organizational readiness. Ultimately, this research underscores that digital transformation success is achieved when people, processes, and technology are strategically aligned under adaptive management.
Co-Authors Adhi Nurhartanto, Adhi Alie, Maria Septijantini Anwar, Amelia Arsandi, William Bakti, Umar Basir, Badirun Benny Setiawan, Benny Brajanoto, Destoprani Cahyo Nugroho, Yudhinanto Chotimah, Tri Husnul Cindy CNAWP, Rizal Perlambang Deri Sis Nanda Desmita Ramadhani Desmon, Desmon Dewi Silvia Diana Maya Pertiwi Dirayati, Fadhilah Ekatama, Mohammad Renandi Ekatama, Muhammad Renandi Enzovani, Senna Evi Meidasari Fadlika Fadlika, Fadlika Ghade, Fitalis Hairudin, Hairudin Haninun Hartutik Hartutik Hary Murcahyanto Hasbullah Hasbullah Helmita Helmita Helmita Helmita Helmita Helmita Helmita, Helmita Hikmah Justiti Adiastuti Isabella, Astrid Aprica Kasrim Khoiriah, Nisaul Kumalasari, Nety Leolita, Yourieke Estherina Loliyani, Rini M. Renandi Ekatama Surya Malihatus Sa'diah, Malihatus Sa'diah Marnoto, Marnoto Meidasari, Evi Mohammad Renandi Ekatama Muhammad Alfarobi Ni Desak Made Santi Diwyarthi nilasari, oktavia Nisaul Khoiriah Nofirman, Nofirman Novalia Sari, Pipit Novilasari, Pipit Nugroho, Yudhinanto Cahyo Octavia, Ria Oktaria, Eka Travilta Oktaria, Eka Travilta Oktavia Nila Sari Pebriyanti Pebriyanti Pipit Novila Sari Prima Rini MO Reny, Armalia Rini M, Prima Sabira, Nada Rafa Safitri, Febri Dwi Sanjaya, Pipit Novilasari Silvia, Dewi Silvia, Dwi Susi Indriyani Susi Indriyani Syamsul Anwar, Syamsul Tara Lusiana Mahdi Pratiwi Tarigan, Budi Akhmad Tyas Desita Wengrum Tyas Desita Wengrum Umar Bakti Umar, Anisa WA, Armalia Reny Wardana, Made Ali Yanti Setianti Yeni Gusmiarti Zhafira, Shelma Anggi