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The Role of Employee Engagement & Digital Leadership in Enhancing Service Quality of Public Service in Rural Goverment Wakhyuni, Emi; Setiawan, Abdi
Journal of Management, Economic, and Accounting Vol. 4 No. 2 (2025): Juli-Desember
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jmea.v4i2.1114

Abstract

This study aims to analyze the influence of Employee Engagement and Digital Leadership on the quality of public services in rural local governments. The research is grounded in the persistent challenges faced by rural public service institutions, including limited resources, suboptimal utilization of digital technology, and low levels of employee involvement in service delivery. A quantitative approach was employed using a survey method with 150 respondents consisting of local government employees in rural areas. Data were analyzed using multiple linear regression, supported by classical assumption tests including normality, multicollinearity, and heteroscedasticity tests. The findings indicate that Employee Engagement has a positive and significant effect on public service quality. Employees with higher engagement levels tend to demonstrate stronger motivation, commitment, and responsiveness in delivering public services. Digital Leadership also shows a significant positive influence on service quality, particularly through leaders’ ability to utilize digital technologies, provide data-driven direction, and encourage collaborative work through digital platforms. Simultaneously, both variables significantly contribute to improving the quality of public services. The classical assumption tests confirm that the regression model used in this study meets the required statistical assumptions. These results highlight that improving public service quality in rural local governments requires strengthening employee engagement and enhancing digital leadership capacity. The study provides valuable insights for local governments in designing human resource development strategies and supporting digital transformation in rural public service delivery.
Turnover Intention Among Generation Z: Emerging Challenges in Human Resource Management Setiawan, Abdi; Wakhyuni , Emi
Journal of Management, Economic, and Accounting Vol. 4 No. 2 (2025): Juli-Desember
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jmea.v4i2.1119

Abstract

This study examines the factors influencing turnover intention among Generation Z employees, a cohort known for its distinctive work values, rapid career mobility, and high expectations for workplace flexibility. Using a quantitative approach, data were collected from 180 respondents across various industries to analyze the effects of job satisfaction, organizational culture, meaningful work, and work–life balance on turnover intention. Descriptive analysis shows that Generation Z exhibits a relatively high level of turnover intention, reflecting their strong desire for personal growth, meaningful career experiences, and supportive work environments. Validity and reliability tests confirm that all measurement instruments are robust and reliable. Correlation analysis reveals that all independent variables are negatively and significantly related to turnover intention. Multiple regression results indicate that work–life balance is the most dominant factor, followed by job satisfaction, organizational culture, and meaningful work. These findings highlight the need for organizations to adapt their human resource management strategies to better meet the expectations of Generation Z, particularly by fostering flexible working arrangements, enhancing job satisfaction, and cultivating an inclusive and innovative organizational culture. The study contributes to the growing literature on generational workforce dynamics and provides practical insights for improving talent retention in modern workplaces.
Analysis Of Discipline And Work Environment On The Work Productivity Of Employees At The Auto2000 Workshop In Medan-Binjai Sitepu, Muhammad Arkan; Samrin, Samrin; Setiawan, Abdi
Journal of Management, Economic, and Accounting Vol. 5 No. 2 (2026): April
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jmea.v5i2.1497

Abstract

The purpose of this study to analyse the effect of work discipline and work environment on the work productivity of employees at the AUTO2000 Workshop in Medan–Binjai. This study uses a quantitative approach with an associative research design. The population and sample of this study are all 35 employees of the AUTO2000 Workshop in Medan–Binjai, using a saturated sampling technique. Data were collected through questionnaires using a Likert scale and analysed using multiple linear regression with the SPSS program. The results showed that, partially, work discipline did not have a significant effect on employee productivity, while the work environment had a positive and significant effect on productivity. Simultaneously, work discipline and work environment have a significant effect on employee productivity. The results of this study are eXpected to be taken into consideration by management in improving productivity through the creation of a more conducive work environment.
Analysis Of Work Discipline, Job Satisfaction, And Work Environment On Employee Performance At The Local Police And Fire Department Of Langkat Regency Wardana, Fahri Dwi; Setiawan, Abdi; Kholik, Kholilul
Journal of Management, Economic, and Accounting Vol. 5 No. 2 (2026): April
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jmea.v5i2.1510

Abstract

The purpose of this study is to analyze the effects of work discipline, job satisfaction, and work environment on employee performance at the Regional Civil Service Police Unit and Fire and Rescue Department of Langkat Regency. This study applies a quantitative approach using a survey method by distributing questionnaires to 72 respondents selected through proportionate stratified random sampling. The data were analyzed using multiple linear regression after passing validity, reliability, and classical assumption tests. The results indicate that work discipline, job satisfaction, and work environment individually have a positive and significant effect on employee performance. Simultaneous testing also confirms that the three independent variables collectively have a significant effect on employee performance. The coefficient of determination shows that a substantial proportion of the variation in employee performance is explained by the proposed model. These findings provide empirical implications for human resource management in public sector organizations, particularly in improving employee performance through strengthened work discipline, enhanced job satisfaction, and improved work environment.
Analysis of the Influence of Competence, Compensation, and Workload on Employee Performance at PT Waruna Shipyard Indonesia Simanjuntak, Naomi Syallom Chatrin; Pratama, Siswa; Setiawan, Abdi
Jurnal Fokus Manajemen Vol 6 No 2 (2026): Mei
Publisher : LPPJPHKI Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jfm.v6i2.11280

Abstract

This study aimed to examine the effects of competence, compensation, and workload on employee performance at PT Waruna Shipyard Indonesia. The population of this study consisted of 413 employees, with a sample of 81 respondents determined using the Slovin formula. This study used primary quantitative data collected through questionnaires and processed using SPSS version 24. The analytical technique employed was multiple linear regression analysis. The results showed that competence, compensation, and workload, both partially and simultaneously, had positive and significant effects on employee performance at PT Waruna Shipyard Indonesia. Competence had a regression coefficient of 0.572, a t-value of 4.052, and a significance value of 0.000. Compensation had a regression coefficient of 0.244, a t-value of 2.975, and a significance value of 0.004. Workload had a regression coefficient of 0.247, a t-value of 2.542, and a significance value of 0.013. The F-test results showed an F-value of 142.478 with a significance value of 0.000. The t-table value was 1.991 and the F-table value was 2.723, indicating that t-count was greater than t-table and F-count was greater than F-table with a significance value below 0.05. Thus, Ha was accepted and Ho was rejected, indicating a significant effect. These findings indicated that hypotheses H1, H2, H3, and H4 were accepted and empirically proven, as the results were consistent with the proposed hypotheses. The most dominant variable influencing employee performance was competence, as it had the highest regression coefficient and t-value. Approximately 84.1% of employee performance was explained by competence, compensation, and workload, while the remaining percentage was influenced by other factors. Employee performance had a very strong relationship with competence, compensation, and workload, as indicated by an R value of 0.921.
Analysis of Work Facilities, Work Discipline, and Work Communication on the Performance of ASN Employees at the Ministry of Religion Office of North Sumatra Province Azhari, Nabila; Setiawan, Abdi; Wahyono, Teguh
Journal of Management, Economic, and Accounting Vol. 5 No. 3 (2026): July
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jmea.v5i3.1589

Abstract

This study aimed to analyze the effects of work facilities, work discipline, and work communication on the performance of civil servant employees at the Regional Office of the Ministry of Religious Affairs of North Sumatra Province. The study used a quantitative approach with an associative method. The research population consisted of 247 civil servant employees, with a sample of 71 respondents selected using the Slovin formula and a purposive sampling technique. Primary data were obtained through the distribution of questionnaires, and the results were processed using SPSS software version 24. Data analysis was conducted using multiple linear regression to examine the relationships between the independent variables and the dependent variable. The results showed that work facilities, work discipline, and work communication, both partially and simultaneously, had positive and significant effects on employee performance. Work discipline became the most dominant variable influencing employee performance, as indicated by the highest regression coefficient. The coefficient of determination (adjusted R²) of 0.950 indicated that 95.0% of the variation in employee performance could be explained by the three independent variables, while the remaining 5.0% was explained by other variables not included in this research model. In addition, the strength of the relationship between the independent variables and the dependent variable was categorized as very strong, with a correlation coefficient (R) value of 0.976.
Analysis of Work Motivation, Work Discipline and Organizational Culture on Employee Performance at the Secretariat of the DPRD of North Sumatera Utara Affny, Khailla Nazwa; Setiawan, Abdi
Journal of Management, Economic, and Accounting Vol. 5 No. 3 (2026): July
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jmea.v5i3.1625

Abstract

This study aims to analyze the effect of work motivation, work discipline, and organizational culture on employee performance at the Secretariat of the Regional House of Representatives (DPRD) of North Sumatra Province. This research employs a quantitative approach using an associative method. The population as well as the sample consists of all employees totaling 55 respondents, selected using a total sampling technique. Data were collected through questionnaires and analyzed using multiple linear regression with the assistance of SPSS software. The results of the partial test (t-test) indicate that work motivation has a positive and significant effect on employee performance, with a t-value of 14.161 greater than the t-table value of 1.675 and a significance level of 0.000 < 0.05. Work discipline also has a positive and significant effect on employee performance, with a t-value of 16.525 > 1.675 and a significance value of 0.000 < 0.05. Furthermore, organizational culture has a positive and significant effect on employee performance, with a t-value of 2.091 > 1.675 and a significance value of 0.041 < 0.05. The simultaneous test (F-test) shows that the F-value of 225.831 is greater than the F-table value of 2.73 with a significance level of 0.000 < 0.05, indicating that the three independent variables jointly have a significant effect on employee performance. The Adjusted R Square value of 0.926 indicates that 92.6% of the variation in employee performance is explained by work motivation, work discipline, and organizational culture, while the remaining 7.4% is influenced by other factors outside the research model.