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Nurzam, Nurzam
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Journal : Social Sciences Journal

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Community Satisfaction Index Analysis At Hasanuddin Damrah Manna General Hospital, South Bengkulu District Sari, Melpa Yupita; Soleh, Ahmad; Nurzam, Nurzam
Social Sciences Journal Vol. 2 No. 1 (2025): February
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/sosj.v2i1.574

Abstract

Health is a basic need for society. This need is what makes people feel the need to maintain their health and obtain health services. Nowadays, people are increasingly aware of the quality of health services that can provide satisfaction to the community itself. In current conditions, hospitals must know how the quality of their services can be received by their consumers, both inpatients and outpatients. Service quality is closely related to customers. The purpose of this research is to determine the analysis of the community / SME satisfaction index at the Hasanuddin Damrah Manna General Hospital, South Bengkulu Regency. The type of research in this research is descriptive using the questionnaire research method. Meanwhile, the data analysis technique used is to measure the value of the Community Satisfaction Index / Smes based on the Regulation of the Minister of State Apparatus Empowerment and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017 concerning Guidelines for Compiling Community Satisfaction Surveys for Public Service Providing Units which is calculated using the weighted average value each service element.The purpose of this research is to determine the analysis of the community / SME satisfaction index at the Hasanuddin Damrah Manna General Hospital, South Bengkulu Regency. The type of research in this research is descriptive using the questionnaire research method. Meanwhile, the data analysis technique used is to measure the value of the Community Satisfaction Index / SMEs based on the Regulation of the Minister of State Apparatus Empowerment and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017 concerning Guidelines for Compiling Community Satisfaction Surveys for Public Service Providing Units which is calculated using the weighted average value each service element.
The Influence Of Work Discipline, Work Environment Loyalty And Compensation On The Performance Of Village Apparatus In Semidang Alas Maras District Putri, Jenni Erokda Jumi; Anggriani, Ida; Nurzam, Nurzam
Social Sciences Journal Vol. 2 No. 1 (2025): February
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/sosj.v2i1.640

Abstract

The aim of this research is to determine the influence of work discipline, work environment loyalty and compensation on the performance of village officials in Semidang Alas Maras District. The type of research used is quantitative. The data analysis methods used are multiple linear regression, determination tests, and hypothesis tests. From the calculations, the results obtained by the multiple linear regression equation are: Y=6.366+0.494X1+0.131X2+0,312X3+0,482X4+2.733. Because the direction of the regression is positive, it can be interpreted that work discipline has a significant effect on performance. This can be proven by showing a significant value of 0.000 < 0.05 because the significant value is smaller than 0.05, so Ha is accepted and Ho is rejected. Loyalty also has a significant effect on performance, this is proven by showing a significant value of 0.000 < 0.05 because the significant value is smaller than 0.05, so Ha is accepted and Ho is rejected. The work environment has a significant effect on performance, this is proven by showing a significant value of 0.000 < 0.05 because the significant value is smaller than 0.05, so Ha is accepted and Ho is rejected. Compensation has a significant effect on performance, this can be proven by showing a significant value of 0.000 < 0.05 because the significant value is smaller than 0.05, then Ha is accepted and Ho is rejected. From the Anova table, a value (Sig) of 0.000 is obtained. The significant value is 0.000 < 0.05, which means that if the significant probability value is < 5% (0.05) then all independent variables, Work Discipline (X1), Loyalty (X2), Work Environment (X3), Compensation (X4) have an effect significant to the related variable, Performance Satisfaction (Y) of Village Officials in Semidang Alas Maras District.
Co-Authors Afriani , Sulisti Ahmad Soleh Aji Sudarsono Alnando, Fitro Apriana, Yesi Apta, Muhammad Ferdi ARIF LESMANA Arsita, Bella Astiana, Cemas Astuty, Kamelia Cahay, Andika Corita, Leni Damarsiwi, Eska Prima Monique Desmanto, Desmanto Efendi, Bahman Gagasadewa, Putra Gayatri , Ida Ayu Made Er Meytha Gayatri, Ida Ayu Made Er Meytha Handayani, Sri Handayani, Tita Herliamida, Evi Hidayah, Nenden Restu Ida Anggriani Ikhsaliana, Tiara Islaini, Yulia Karona Cahya Susena, Karona Cahya Komsatun, Komsatun Kurniawan, Kimas Laura, Fadila Putri Lestari, Ita Mahardika, M. Gali Mahfud, Imam Ade Mawarni, Hasana Mutiarani, Nyimas Asti Nasution , Suswati Nasution, Suswati Novitasari, Meise Pradesa, Ades Prantio, Alan Pratama, Meylan Pratama, Verly Resky Putra, Adisi Putra, Iswidana Utama Putri, Jenni Erokda Jumi Putri, Lydia Gustina Rafsanjani, Rikei Ramahdani, Dita Sachanovrissa, Silke Sari, Melpa Yupita Sentosa, Anugerah Anggun Sitorus, Petra Herlan Sriwijaya, Adio Subhi, Ramadan Sulisti Afriani, Sulisti Sumadi, Delvi Sundari, Zuzeta Susanti, Oni Suwarni Suwarni Tambunan, Dennis Rydarto Tawakal, Anzori Terry, Leoni Tiansari, Urba Tito Irwanto, Tito Wagini Wagini, Wagini Wijaya, Ermi Wijaya, Ermy Yulianti, Oni Zoniarti, Zoniarti