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All Journal JURNAL ADMINISTRASI BISNIS Professional : Jurnal Komunikasi dan Administrasi Publik Otoritas : Jurnal Ilmu Pemerintahan JISIP: Jurnal Ilmu Sosial dan Pendidikan Ideas: Jurnal Pendidikan, Sosial dan Budaya Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Jurnal Iso JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Formosa Journal of Applied Sciences (FJAS) Journal of Indonesian Scholars for Social Research Publicness: Journal of Public Administration Studies Public Policy Journal Innovative: Journal Of Social Science Research Indonesian Journal of Advanced Research (IJAR) Solo International Collaboration and Publication of Social Sciences and Humanities Jurnal Administrasi Bisnis Riwayat: Educational Journal of History and Humanities Jurnal Administrasi Negara dan Ilmu Pemerintahan Journal of Governance and Public Administration Journal of Scientific Insights Jurnal Pengabdian kepada MASyarakat (J-PMAS)
Rachman, Ellys
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Inovasi Program Peningkatan Pendapatan Asli Daerah (PAD) Melalui Retribusi Pelayanan Kesehatan Di UPTD Laboratorium Kesehatan Daerah Provinsi Gorontalo Tahir, Hartati; Rachman, Ellys; Van Gobel, Lisda; Malini Ganapathy
Solo International Collaboration and Publication of Social Sciences and Humanities Vol. 3 No. 03 (2025): Main Thema: Integration of Universal Values in the Dynamics of Social Sciences
Publisher : Walidem Institute and Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61455/sicopus.v3i03.428

Abstract

Objective: This study aims to analyze the contribution of the Regional Health Laboratory (Labkesda) of Gorontalo Province in increasing Regional Original Revenue (ROR) through service innovation and better management. Theoretical framework: The theoretical framework used includes public service innovation, communication in promotion, and management of resources, facilities, and budgets that affect the performance of Labkesda. Literature review: A literature review examines the role of ROR in regional funding and the challenges faced in increasing its contribution through the health sector. Methods: The method used is qualitative descriptive with data collection through observation, interviews, and documentation. Results: The results of the study show that despite several service innovations such as home care and telephone consultation, Labkesda's contribution to ROR is still limited. Socialization strategies through social media and cooperation between agencies are also not effective because communication tends to be one-way. The main obstacles include limited human resources, infrastructure, budget, and competition with private laboratories. Implications: strengthening service innovation, more creative promotion, and improvements in management to increase Labkesda's contribution to ROR, as well as strengthening its role as a modern and competitive health service provider. Novelty: This research also offers new insights into the gap between the concept of public service innovation and its implementation in the field, as well as provides an overview of the factors that hinder the optimal contribution of Labkesda to ROR.
Co-Authors A Pakaya, Widyawati Abdullah, Syaifudin Alamri, Moh. Rafli Alhadar, Sofyan Amina Nusi, Reza Siti Antu, Yahya Asmari, Annisa Azhar, Syamsul Badjeber, Akhdan Ramadhan Bakari, Anggryan Farid Bakari, Luthfia Botutihe, Nandra Audila D. Dali, Iskandar Dandy Okorontah Dayu Katili, Sri Disastra, Yusril Ihza Djaba, Misbahudin Ente, Rusni Fahrudin Zain Olilingo Farikha, Fitrotul Feriska, Lisa Fitria Akibun Gaib, Nurvia Gandi Igirisa, Apdul Gintulangi, Sabriana Oktaviana Gobel, Lisda Van Halid, Ilfanna Halid, Maryana Hamin, Udin Hasan, Kurniadi K. Hasim, Zulkifli Ibrahim, Firmansyah Igirisa, Siti Choirunnisa Indah, Nurmala Suci Ismail, Fitra Katili, Andi Yusuf Katili, Andy Yusuf Kurniadi K. Hasan Latibu, Reyke Laudengi, Umriani T Maliki, Alinda Malini Ganapathy Mohi, Elnino, M. Husein Muda, Rosita Musa, Iswanto Z. Nggilu, Lisda Van Nggilu, Rukiah P.Koton, Yosef Pariono, Agus Pilomonu, Sri Nande Podungge, Dina Pradita Syahputri Moo, Adisty Prastika, Sri Yurike Rachman, Fajerin Rahman, Suwartin Rian Hepat, Adisti Putri Rianti Poneta Ridwan, Liliana Indah. P Sabrina Djarati, Mila Sahensyah luthfi Sahi, Yayan Satria Arsana, I Kadek Suma, Rahmawati Tahir, Hartati Talalu, Mohamad Abubakar Thalib, Tety Toena, Yulyanda Turangan, Yusdin D. Udin Hamim Umar, Herlina Usman, Sudianto Wiranto, Muh. Yusuf, Susanto Ali