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All Journal JURNAL ADMINISTRASI BISNIS Professional : Jurnal Komunikasi dan Administrasi Publik Otoritas : Jurnal Ilmu Pemerintahan JISIP: Jurnal Ilmu Sosial dan Pendidikan Ideas: Jurnal Pendidikan, Sosial dan Budaya Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Formosa Journal of Applied Sciences (FJAS) Journal of Indonesian Scholars for Social Research Publicness: Journal of Public Administration Studies Public Policy Journal Innovative: Journal Of Social Science Research Indonesian Journal of Advanced Research (IJAR) Solo International Collaboration and Publication of Social Sciences and Humanities Jurnal Administrasi Bisnis Riwayat: Educational Journal of History and Humanities Jurnal Administrasi Negara dan Ilmu Pemerintahan Journal of Governance and Public Administration Journal of Scientific Insights Jurnal Pengabdian kepada MASyarakat (J-PMAS) Jurnal Ilmiah Administrasi Publik
Rachman, Ellys
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Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Assessing the Effectiveness of Administrative Services in Population and Civil Registration: Evidence from Gorontalo City Asmari, Annisa; Rachman, Ellys; Antu, Yahya; Sahensyah luthfi
Solo International Collaboration and Publication of Social Sciences and Humanities Vol. 4 No. 01 (2026): Solo International Collaboration and Publication of Social Sciences and Humani
Publisher : Walidem Institute and Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61455/sicopus.v4i01.413

Abstract

Objective: This study aims to analyze the effectiveness of population administration services in Gorontalo City by highlighting three main aspects, namely responsiveness, quality of human resources, and service system. Theoretical framework: This study is based on public service theory and the principle of good governance, where service effectiveness is understood as a result of the interaction between responsiveness to community needs, human resource competence, and the use of technology in the service system. Literature review:  This study refers to the study of the effectiveness of public services, digitization of population administration, as well as the role of human resources and community complaints, while filling in the gaps of studies that rarely emphasize the integration of technical, institutional, and community participation aspects. Method: The study used a descriptive qualitative approach by triangulating data through interviews, observations, and documentation at the Gorontalo City Population and Civil Registration Office. Results: The results show that even though the digitization of services through the Centralized SIAK and the pick-up program has been implemented, the implementation has not been fully optimal. In the aspect of responsiveness, there are still obstacles in the form of long waiting times and limitations in handling public complaints. In terms of human resources, there is a competency gap in mastering technology and a lack of continuous training. Meanwhile, the service system still faces obstacles in the form of technical problems and low digital literacy of the community, which has an impact on the effectiveness of online services as a whole. Implications: This study emphasizes the need to increase human resource capacity, optimize service technology, and improve the public complaint system, with the support of synergy between technical, institutional, and community participation aspects to realize responsive and accountable administrative services. Novelty: The contribution of this research lies in the emphasis on the integration of digital innovation, strengthening human resource competence, and community participation as a strategy to improve the quality of population administration services in the region, especially in Gorontalo City.
Innovating Regional Revenue Enhancement through Health Service Levies at the Gorontalo Provincial Health Laboratory Tahir, Hartati; Rachman, Ellys; Van Gobel, Lisda; Malini Ganapathy
Solo International Collaboration and Publication of Social Sciences and Humanities Vol. 3 No. 03 (2025): Solo International Collaboration and Publication of Social Sciences and Humani
Publisher : Walidem Institute and Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61455/sicopus.v3i03.428

Abstract

Objective: This study aims to analyze the contribution of the Regional Health Laboratory (Labkesda) of Gorontalo Province in increasing Regional Original Revenue (ROR) through service innovation and better management. Theoretical framework: The theoretical framework used includes public service innovation, communication in promotion, and management of resources, facilities, and budgets that affect the performance of Labkesda. Literature review: A literature review examines the role of ROR in regional funding and the challenges faced in increasing its contribution through the health sector. Methods: The method used is qualitative descriptive with data collection through observation, interviews, and documentation. Results: The results of the study show that despite several service innovations such as home care and telephone consultation, Labkesda's contribution to ROR is still limited. Socialization strategies through social media and cooperation between agencies are also not effective because communication tends to be one-way. The main obstacles include limited human resources, infrastructure, budget, and competition with private laboratories. Implications: strengthening service innovation, more creative promotion, and improvements in management to increase Labkesda's contribution to ROR, as well as strengthening its role as a modern and competitive health service provider. Novelty: This research also offers new insights into the gap between the concept of public service innovation and its implementation in the field, as well as provides an overview of the factors that hinder the optimal contribution of Labkesda to ROR.
Co-Authors A Pakaya, Widyawati Abdullah, Syaifudin Alamri, Moh. Rafli Alhadar, Sofyan Amina Nusi, Reza Siti Antu, Yahya Asmari, Annisa Azhar, Syamsul Badjeber, Akhdan Ramadhan Bakari, Anggryan Farid Bakari, Luthfia Botutihe, Nandra Audila D. Dali, Iskandar Dandy Okorontah Dayu Katili, Sri Disastra, Yusril Ihza Djaba, Misbahudin Ente, Rusni Fahrudin Zain Olilingo Farikha, Fitrotul Feriska, Lisa Fitria Akibun Gaib, Nurvia Gandi Igirisa, Apdul Gintulangi, Sabriana Oktaviana Gobel, Lisda Van Halid, Ilfanna Halid, Maryana Hamin, Udin Hasan, Kurniadi K. Hasim, Zulkifli Ibrahim, Firmansyah Igirisa, Siti Choirunnisa Indah, Nurmala Suci Ismail, Fitra Katili, Andi Yusuf Katili, Andy Yusuf Kurniadi K. Hasan Latibu, Reyke Laudengi, Umriani T Maliki, Alinda Malini Ganapathy Mohi, Elnino, M. Husein Muda, Rosita Musa, Iswanto Z. Nggilu, Lisda Van Nggilu, Rukiah P.Koton, Yosef Panue, Abdul Ishak Pariono, Agus Pilomonu, Sri Nande Podungge, Dina Pradita Syahputri Moo, Adisty Prastika, Sri Yurike Rachman, Fajerin Rahman, Suwartin Rian Hepat, Adisti Putri Rianti Poneta Ridwan, Liliana Indah. P Sabrina Djarati, Mila Sahensyah luthfi Sahi, Yayan Satria Arsana, I Kadek Suma, Rahmawati Tahir, Hartati Talalu, Mohamad Abubakar Thalib, Tety Toena, Yulyanda Turangan, Yusdin D. Udin Hamim Umar, Herlina Usman, Sudianto Wiranto, Muh. Yusuf, Susanto Ali