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All Journal Media Statistika JURNAL SISTEM INFORMASI BISNIS Telematika : Jurnal Informatika dan Teknologi Informasi Seminar Nasional Informatika (SEMNASIF) JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) bit-Tech G-Tech : Jurnal Teknologi Terapan International Journal of Advances in Data and Information Systems ESTIMASI: Journal of Statistics and Its Application Jurnal Lebesgue : Jurnal Ilmiah Pendidikan Matematika, Matematika dan Statistika Nusantara Science and Technology Proceedings Jurnal Teknik Informatika (JUTIF) Journal of Technology and Informatics (JoTI) International Journal of Data Science, Engineering, and Analytics (IJDASEA) International Journal Of Computer, Network Security and Information System (IJCONSIST) Journal of Information Systems and Technology Research Journal of International Conference Proceedings Journal of Data Mining and Information Systems Parameter: Jurnal Matematika, Statistika dan Terapannya Jurnal PETISI (Pendidikan Teknologi Informasi) Joong-Ki
Kartika Maulida Hindrayani
Faculty Of Computer Science, Universitas Pembangunan Nasional “Veteran” Jawa Timur, Surabaya 60294, Indonesia
Religion Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology

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Journal : Journal of Information Systems and Technology Research

 1 
X-Means Clustering Algorithm in Property Customer Payment Pattern Fortuna, Edelin; Dwi Arman Prasetya; Hindrayani, Kartika Maulida
Journal of Information Systems and Technology Research Vol. 5 No. 1 (2026): January 2026
Publisher : Ali Institute or Research and Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55537/jistr.v5i1.1228

Abstract

Understanding customer behavior is essential for ensuring the sustainability and competitiveness of property businesses. This study aims to segment customers of PT X based on installment payment patterns using the X-Means clustering algorithm, which automatically determines the optimal number of clusters. From 9,615 transaction records, 386 customer profiles were analyzed using four features: number of transactions, number of late payments, payment differences, and payment status. The analysis produced five customer clusters with a silhouette score of 0.571, reflecting good cluster separation and internal consistency. The results reveal distinct payment behaviors, such as customers who consistently pay on time, those frequently late, and those who have fully completed their payments. These clusters provide practical insights that can support targeted communication, billing, and retention strategies. Furthermore, the study highlights the effectiveness of adaptive clustering techniques in improving segmentation accuracy. The findings contribute to data-driven decision-making in customer management, offering valuable guidance for enhancing operational efficiency and supporting long-term business performance.
Co-Authors Adhigiadany, Chelsea Ayu Afandy, Selena Nurmanina Afidria, Zulfa Febi Ahmad, Davin Anezta Aisyah Kirana Putri Isyanto Alfiansyah , Achmad Dzulfiqar Altetiko, Faizal Johan Alzam, Muhammad Arsyad Amelia, Meisya Vira Amri Muhaimin Aviolla Terza Damaliana Azizah, Alisa Jihan Betty Dewi Puspasari Bhalqis, Anissa Andiar Brescia Ayundina Yuniarossy Budi, Aditya Septa Burhan Syarif Acarya Christina Halim Christina, Enzelica Vica Damaliana, Aviolla Terza Diyasa, I Gede Susrama Mas Dwi Arman Prasetya Elmaliyasari, Shifa Eristya Maya Safitri Fahrudin, Tresna Maulana Fajar Ramadhani Fernando, Moch. Firman Fortuna, Edelin I Gede Susrama Mas Diayasa idhom, Mohammad Imelda Widya Ningrum Isyanto, Aisyah Kirana Putri Jauharis Saputra, Wahyu Syaifullah Kartini Kartini Made Hanindia Prami Swari Maulana F, Tresna Mohammad Idhom Ningrum, Imelda Widya Ningrum, Lisya Septyo Nur Aini Rakhmawati Pakpahan, Vera Febrianti Pratiwi, Nanda Aulia Prismahardi Aji Riyantoko Purwadwika, Reza Sadiya Putri, Milla Akbarany Baktiar Putro, R. Kokoh H. rachmanto, Nugroho Fajar Rafli, Muhammad Riskiyah, Ameliyah Risnaldy Novendra Irawan Riyantoko, Prismahardi Aji Rizkiyah, Selly Rizqin, Indira Zein Safira, Alya Mirza Saputra, Wahyu S. J. Saputra, Wahyu Syaifullah Jauharis Shindi Shella May Wara Tresna Maulana F Tresna Maulana Fahruddin Tresna Maulana Fahrudin Tresna Maulana Fahrudin Trimono Trimono, Trimono Wahyu Syaifullah JS Wardati, Nanda Kurnia Wibowo, Muhammad Bagas Satrio