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Journal : Proceeding International Conference on Information Technology and Business

CUSTOMER RELATIONSHIP MANAGEMENT APPLICATION SERVICES (CRM) FOR STUDENT ACTIVITY INFORMATION ON UNIVERSITIES (Case study : IBI DARMAJAYA) Sri Karnila; Muhamad Galih Ramaputra; RZ Abdul Aziz
Prosiding International conference on Information Technology and Business (ICITB) 2017: INTERNATIONAL CONFERENCE ON INFORMATION TECHNOLOGY AND BUSINESS (ICITB) 3
Publisher : Proceeding International Conference on Information Technology and Business

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Abstract

Information services application for students, is one of the form of loyalty from Universities to the students to be active and not left behind in existing information. Student information services previously informed through wall magazine, banner or brochures, this has not been delivered properly and didn't have any activities data either extracurricular activities or intracurricular activities.  Regarding to all interested parties in IBI Darmajaya especially give best service to the student hence the importance of a Customer Relationship Management (CRM) Application to increase the flow of information needed by students, increasing student interest in every activity, having a database of the most interested activities and to accommodate IBI Darmajaya's interest. The data used in this research is all the activities information in the student affair, processed through Rational Unified Process (RUP) method with four phases done in sequence and iterative where each iteration can be used to fix iteration with visual programming language, hence resulting a well produced CRM application for information services. Keywords : CRM Application, Information,  and SDLC.
PERFORMANCE ANALYSIS OF GRAPH DATABASE AND RELATIONAL DATABASE Agustian Prakarsya Mardin; RZ. Abdul Aziz; Ari Kurniawan
Prosiding International conference on Information Technology and Business (ICITB) 2020: INTERNATIONAL CONFERENCE ON INFORMATION TECHNOLOGY AND BUSINESS (ICITB) 6
Publisher : Proceeding International Conference on Information Technology and Business

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Abstract

There were many database methods for managing data. They were widespread industries that had a huge success. The method used in this study was the relational database method and the graph database. The relational database method was considered as the standard for over thirty years. The graph database consisted of several components e.g., nodes, edges, and properties that represented the data storage. The graph database provided index-free adjacency, which meant that each element contained a direct pointer which was adjacent to the elements and no longer required an index lookup. These databases can be more scaled to the larger datasets as they generally did not require a "joint" operation. Therefore, they were more suited to manage the fluctuating ad-hoc data with changing schemasKeywords:Relational Databases, Database Graph, Nodes, Edges, and Properties
KNOWLEDGE MANAGEMENT SYSTEM FOR MEASURING MATURITY LEVEL OF INFORMATION TECHNOLOGY SERVICE QUALITY USING INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL V3) FRAMEWORK (A Case Study at IBI Darmajaya Bandar Lampung) Retno Dwi Handayani; RZ Abdul Aziz
Prosiding International conference on Information Technology and Business (ICITB) 2018: INTERNATIONAL CONFERENCE ON INFORMATION TECHNOLOGY AND BUSINESS (ICITB) 4
Publisher : Proceeding International Conference on Information Technology and Business

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Abstract

The implementation of technology information and communication is needed in the field of education and business as a tool for carrying out businesses. It changes all patterns and ways in all fields, especially in a field of businesses so that a company must use information technology in order to be a competitive organization. Information technology service quality and continuous improvements are the important factor used to encounter competitions, to improve performances, and to provide customer satisfaction. Informatics and Business Institute (IBI) Darmajaya is one of the private universities that use the information technology for academic activities. One of the information technologies used by IBI Darmajaya was the Academic Information System. This objective of this research was providing convenience for companies or colleges on IT services to measure the maturity level of the IT service quality using the Knowledge Management System-based Information Technology Infrastructure Library (ITIL) V3 framework. This system was designed to obtain online IT service rates about the information technology quality so that the current level of information technology that the current maturity and the expected maturity were known. The validity and reliability of the research instruments had already been tested using SPSS 23 so that the result of this research was the recommendations for improvements on the IT service quality for the future.Keywords: Knowledge Management System, Maturity Level, Current Maturity, Expected Maturity, Validity, Reliability, ITIL V3
ANALYSIS AND DEVELOPMENT OF SOFTWARE AS A SERVICE-BASED PRIVATE CLOUD COMPUTING SYSTEM FOR AT STATE SENIOR HIGH SCHOOL 1 METRO Tri Nurul Fajarotun; RZ. Abdul Aziz
Prosiding International conference on Information Technology and Business (ICITB) 2020: INTERNATIONAL CONFERENCE ON INFORMATION TECHNOLOGY AND BUSINESS (ICITB) 6
Publisher : Proceeding International Conference on Information Technology and Business

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Abstract

This research discussed the analysis and development of the software as a service-based (SAAS) private cloud computing system at State Senior High School 1 Metro. The objective of this study was providing both theoretical and practical benefits especially for State Senior High School 1 Metro so that it presented an integrated data center for the future. The SaaS-based private cloud computing system was discussed only through the prototype model. The objective of this study was developing the SaaS-based private cloud computing system for sharing data or files (e.g., student data, teacher data, academic files, and learning files) at The State Senior High School 1 Metro. The data collecting technique used in this study were through observations and interviews. The result of the data analysis was that The State Senior High School 1 Metro needed a software-based private cloud computing application that was able to be accessed by students, teachers, and academic staff. The result of this study was that the software-based private cloud computing application was able to facilitate State The Senior High School 1 Metro to access the data and files because the data and files needed to be integrated.Keywords: Private Cloud Computing, Software as a Service (SaaS), Prototype
THE OBSTACLES ANALYSIS IN THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT ON THE MSMES PERFORMANCE IN INDONESIA Anggawidia Wibaselppa; R Z Abdul Aziz; Delli Maria
Prosiding International conference on Information Technology and Business (ICITB) 2018: INTERNATIONAL CONFERENCE ON INFORMATION TECHNOLOGY AND BUSINESS (ICITB) 4
Publisher : Proceeding International Conference on Information Technology and Business

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Abstract

The MSME must always improve the quality of their products and services in the global competition era. The achieving a performance in an organization can be seen from the organization objectives. It can be measured by quantitative or qualitative method. Total Quality Management (TQM) is a very competitive tool in improving the quality of products or services from MSMEs. This research was conducted by taking research places in MSMEs in Indonesia, especially in Lampung and Surabaya Provinces. The purpose of this study was to find out and analyze the influence of the constraints that MSMEs faced on performance. This type of research was quantitative. The populations in this study were all MSMEs in Lampung and Surabaya Provinces. The sampling technique was probability sampling. Research data was collected using documentation, questionnaires and literature study. Data analysis techniques were factor analysis and multiple linear regression with the help of SPSS data processing. The results of the study showed the resistance variables formed from latent attributes. They are two factor variables. Obstacle factor variables had proven that they have a positive and significant relationship to financial and non-financial performance, but in the partial test, it proved that only two factors had a significant positive relationship to performance with a 95% confidence level.                                          Keyword: Obstacles, Organizational Performance, Total Quality Management, Micro Small and Medium Enterprises (MSMEs)
THE OPPORTUNITIES FOR MSMEs IN THE INDUSTRIAL TECHNOLOGY RZ Abdul Aziz
Prosiding International conference on Information Technology and Business (ICITB) 2019: INTERNATIONAL CONFERENCE ON INFORMATION TECHNOLOGY AND BUSINESS (ICITB) 5
Publisher : Proceeding International Conference on Information Technology and Business

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Abstract

Industrials Revolution 4.0 is an opportunity for Indonesia to increase economic growth. Economic growth can be conducted by increasing the number of Micro Small and Medium Enterprises (MSMEs). Moreover, MSMEs is involved by the digital economy through broadband, electronic business (e-commerce), social media, cloud technology, and cellular platforms. Therefore, MSMEs can grow faster and improve, give excellent services and products, and become more innovative and competitive so that productivity also increases. This is able to be an opportunity to change the processes and capture new opportunities in the market. One way to capture these opportunities is to produce good products and give excellence services. The implementation of TQM and quality assurance systems, with Quality Control Circle (QCC) or Quality Control (QC), has a significant impact on the quality of products and services which are produced by MSMEs. TQM will deliver companies to world-class services by providing good products and services so that it can make customers satisfaction. Improving quality and service can be supplemented by improving efficiency and productivity. Furthermore, companies engaged in the business sector have the main orientation on achieving the highest possible profit margins (Profit Oriented). Therefore, the collection of data in the current digital economy is the basis of all businesses in this modern era. These efforts can be done by way of more socializing big data at MSMEs. Finally, technology adoption will improve business performance. MSMEs owners and managers must develop strategies to improve efficiency, reduce costs, and get new customers, build websites, and utilize digital technology to conduct market expansion and increased sales through the Digital Economy Era.Keywords: TQM, QCC, Technology, Digital Economy, Big Data
AUDIT OF INFORMATION SYSTEM USING COBIT 5.0 AND ITIL V3 FOR INFORMATION SYSTEM OF ACADEMIC Rini Nur Listiani; R.Z Abdul Aziz
Prosiding International conference on Information Technology and Business (ICITB) 2018: INTERNATIONAL CONFERENCE ON INFORMATION TECHNOLOGY AND BUSINESS (ICITB) 4
Publisher : Proceeding International Conference on Information Technology and Business

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Abstract

Information Technology (IT) is very important for sustainability and business growth. Dependence on IT requires special attention to governance which consists of leadership, organizational structure, and processes. it ensure that IT in the organization not only develops, but also sustains the company's strategy and goals. Informatics and Business Institute Darmajaya is one of the private universities in Bandar Lampung that utilizes IT in carrying out academic activities, one of which is by using the Information System of Academic (SISKA). In the implementation of good SISKA, an audit of information system needed to improve the performance of the system. In this study, audit for information system of academic used Control Objective for Information and related Technology (COBIT 5.0) on domains DSS01-DSS06, MEA-01, APO-12, and APO-13, as well as other references to determine improvement suggestions by adding the Information Processing Infrastructure Library (ITIL V3) on the domain process of Service Operation and Service Design processes as a framework. This study was used to evaluate the governance information systems of academic at Darmajaya to produce some recommendations for improvement. The results was used to provide recommendations for improvements to the information technology governance of SISKA IIB Darmajaya. For measure, this study using addition validity and reliability with SPSS tools to testing produce appropriate improvements for IT governance.Keywords: Audit of Information System, COBIT 5.0, ITIL V3, IT Governance.