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All Journal JAWI : Journal of Southeast Asia Islamic Contemporary Issues Professional : Jurnal Komunikasi dan Administrasi Publik Al-Adyan: Jurnal Studi Lintas Agama JFMR (Journal of Fisheries and Marine Research) PERSPEKTIF International Journal of Digital Entrepreneurship and Business (IDEB) Jurnal El Tarikh: Journal of History, Culture, and Islamic Civilization Ilomata International Journal of Social Science Hasanuddin Journal of Sociology (HJS). Indonesian Journal of Social Science Research Mudabbir: Journal Research and Education Studies Jurnal Teknik Sipil Institut Teknologi Padang Hulondalo Jurnal Ilmu Pemerintahan dan Ilmu komunikasi (JIPIK) Administratio Jurnal Ilmiah Ilmu Administrasi Negara Jurnal Riseta Soshum Journal of Football Research
Ramadhan, Syahril
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A Descriptive Study on Integrated Public Services through Public Service Malls (MPP): A Good Governance Perspective Hibali, La Ode Zulfikar; Ramadhan, Syahril; Arsyiah, Wa Ode; Hara, Kuflia Muak
Indonesian Journal of Social Science Research Vol. 6 No. 2 (2025): Indonesian Journal of Social Science Research (IJSSR)
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijssr.06.02.38

Abstract

Public service is a fundamental element in the implementation of good governance; however, in practice, Indonesia still faces various challenges such as lengthy bureaucracy, inefficient procedures, and weak inter-agency coordination. To address these issues, the government initiated the establishment of Public Service Malls (MPP) as an innovation in integrated services within a single location, combining services from various sectors. This study aims to describe the implementation of integrated public services through MPP, identify supporting and inhibiting factors in its operation, and analyze its contribution to the application of good governance principles at the regional level. Using a descriptive qualitative approach, data were collected through in-depth interviews, observations, document reviews, and simple questionnaires. The findings indicate that MPP enhances the effectiveness and efficiency of services through cross-agency integration and the use of digital technology, although challenges remain in terms of institutional coordination and human resource capacity. Good governance principles such as transparency, accountability, and responsiveness have begun to materialize through more open and measurable service mechanisms. The contribution of this study lies in its empirical understanding of how MPP-based public service innovation can serve as a strategic instrument to strengthen participatory governance oriented toward citizen satisfaction, as well as its conceptual foundation for developing more adaptive and sustainable public service policies.  
Co-Authors Abd Rahman Hamid Agustan Ali, Yudi Darmadi Arif Anafi Minmahddun Aprilia S, Zahra Arifin Arifin Arissetyanto Nugroho Asmiddin, Asmiddin Azralia, Chelsi Bangki, Zakia Budianto, Aan Chadid Amin Noor, Khairunnisa Darmasyah, Darmansyah Dasni, Dasni Didi, La Evellin Dewi Lusiana, Evellin Dewi Faizu, Abdul Hatab Habibi, Irfan Hamsyah Haris, Nirmala Hasnawati Hasnawati Herli Pardilla Hibali, La Ode Zulfikar ISHAK Kasim Kasim Kemal, A. Muh. Kiki Muhamad Hakiki Kuflia Muak Hara La Ode Syaiful Islamy La Welendo, La Lubis, Yani Marlyah, Marlyah Muhammad Musa Mukmin, Hasban Munawir, Hardianty Nadirsah Hawari Nuhun, Ridwan Syah Octaviani, Mely Rahma, Fina Afifatur Rahmawati Razak, Erich Nov Putra Reza, Muh. Saputri, Yelvi Mai Tano Sri Wulandari Syahril Ramadhan Tanggang, Alfira Thoriq, A Yuda Ath Wa Ode Arsyiah Wijangga, Putu Zainul Abidin