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All Journal JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Patria Artha Management Journal JISIP: Jurnal Ilmu Sosial dan Pendidikan Jurnal Darma Agung JURNAL ILMIAH GLOBAL EDUCATION Edu Sociata : Jurnal Pendidikan Sosiologi Jurnal Sosial dan Sains Innovative: Journal Of Social Science Research Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik Community Services: Sustainability Development
Selanno, Hendry
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Journal : Patria Artha Management Journal

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ANALISIS PENINGKATAN KUALITAS PELAYANAN PUBLIK BIDANG PENDIDIKAN DI FKIP UNPATTI OHELLO, MARLON ELFIANUS; SELANNO, HENDRY
Patria Artha Management Journal Vol 8, No 1 (2024): Patria Artha Management Journal
Publisher : Patria Artha University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33857/pamj.v8i1.821

Abstract

This study aims to evaluate and analyze the improvement of public service quality in thefield of education, which includes physical evidence, responsiveness, reliability, empathy,and confidence in FKIP UNPATTI. This research uses a qualitative approach withinformants from academic service staff and FETT UNPATTI students. Data werecollected through observation, interviews, and documentation, then analyzed usingqualitative methods, including data reduction, data presentation, data verification, andconclusion drawing.The results showed that improving the quality of educational serviceswas seen from various aspects. The repair and improvement of physical facilities, theappearance of staff and lecturers, and the condition of non-operational campus facilitiesshowed a significant increase. Staff responsiveness in serving students is considered quitegood although not yet optimal. Service reliability still needs to be improved, with frequentcomplaints about the speed of service. Empathy from employees towards students isconsidered quite high, with efforts to provide motivation in the teaching and learningprocess. In addition, the guarantee of student data storage has also been wellimplemented by employees at FKIP UNPATTI.   
Co-Authors Ahmad Rosandi Sakir Alhamid, Muhammad Rizki Aminah Bahasoan Anama, Rustam Bahasoan, A. Bahasoan, Aminah Firdausi, Hasan Hamid, Alwin La Hamin, Kamsal Jeanly Waisapy Johan Lubis, Rilla Anggriani Jusuf Madubun Karepesina, K.F. Asiqien Kastanya, Mordy Hizki Kiat, M. Sulaiman Kubangun, Arjuna Yusuf Maulana LAURENS, SAMSON Leasa, Elsa Lubis, Rilla Anggriani Johan Madubun, J. Mezak Wakim, Mezak Mike J Rolobessy Myla Libran, Resya Namakule, Rufiani Utari Normawati Normawati, Normawati OHELLO, MARLON ELFIANUS Ohoiwutun, St.K. Ohoiwutun, Stanislaus Kostka Ohuiwutun, Stanislaus K. Padang, Adriana Pattimukay, Hengky Pattimukay, Hengky Virgo Richardo Patty, Julia Theresia Rahawarin, Ichlazul Amal Rahawarin, M.A. RAHAWARIN, MOHAMAD ARSAD Rahmah, Annisa Rejaan, Silvius Rengifurwarin, Zainal Abidin Renwarin, Husna Renwarin, Martinus Reyaan, Edmundus Rolobessy, Mike J. Rumailili, Muh. Fauzan Sahetapy, P. Sahetapy, Petronela SAMSON LAURENS Sangadji, Bharatayuda Junipratomo Silawane, Djamiah Simatauw, Fandry Soulissa, Fandi Tuhelelu, Nurul Fatah Tupan, Joselina Ufie, J.A. V.R Pattimukai , Hengky Zacharias, Tehubijuluw