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Patients' Perception of Waiting Time and Pharmacy Service of Hospital X Bali Antari, Ni Putu Udayana; Megawati, Fitria; Suwantara, I Putu Tangkas; Palguna, I Gede Rizky; Widnyani, Ni Kadek Indah Amelia; Wahyuni, Ni Wayan Mita Sri
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 16, No 1
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.101783

Abstract

Background: Many hospitals are having problems with waiting times. Meanwhile, the effect of waiting time on perceived pharmacy service quality is inconsistent. Waiting time and pharmacy service quality can influence a hospital's image through patient perception.Objectives: To identify factors influencing patients' perceptions of waiting time and pharmacy service quality.Methods: The study used a cross-sectional design with one hundred samples, which were taken using the convenience sampling method. Data were collected using questionnaires and direct observation at Hospital X and analyzed using SPSS version 26 in a 95% CI.Results: Actual and patient-perceived waiting times differed significantly (Wilcoxon test, P-value 0.005). Age significantly affected patient perceptions of pharmacy service quality in both bivariate and multivariate tests (Chi-square: P-value 0.032; Logistic regression: P-value 0.023, adjusted OR: 2.594 (Min: 1.138; Max: 5.912)). Even though included in the equation, the actual waiting time is not significantly associated with patient perceptions.Conclusion: Patients did not perceive waiting times in accordance with the actual waiting time because emotional factors easily influence the perception of time. Pre-elderly and elderly patients at Hospital X perceive pharmacy services dominantly as good quality. Age significantly influences patients' perception of pharmacy service quality. Actual waiting time may influence patients' perception of pharmacy service quality if other factors are controlled. Hospitals should consider age and emotional factors when waiting for services to maintain patients' good perceptions of pharmacy service.
Survey Penerimaan Konsumen dan Uji Iritasi terhadap Sediaan Gel Masker Peel-Off Batang Pisang (Musa paradisiaca L.) dan Bunga Widuri (Calotropis gigantea L.) Fitria Megawati; Ni Luh Kade Arman Anita Dewi; Ni Putu Dewi Agustini; I Putu Tangkas Suwantara; Ni Made Sintia Dewi
Jurnal Ilmiah Medicamento Vol 10 No 1 (2024): Jurnal Ilmiah Medicamento
Publisher : Fakultas Farmasi Universitas Mahasaraswati Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/medicamento.v10i1.5372

Abstract

Peel-off gel masks made from extracts of banana stem (Musa paradisiaca L.) and widuri flower (Calotropis gigantea L.) are natural cosmetic products that contain flavonoids, a secondary metabolite that acts as an antioxidant. The evaluation by consumers is important to understand the level of product acceptance and preference in the market. This study aims to evaluate consumer acceptance of peel-off gel masks made from banana stem and widuri flower extracts, using a quantitative descriptive survey. The sample was collected using an accidental sampling technique from panelists aged between 20 and 40 years old at Universitas Mahasaraswati Denpasar. The survey was conducted through a Google Form that contained questions about consumer preferences (hedonic test) for aroma, viscosity, texture, color, stickiness, and overall product. A total of 40 panelists participated in the hedonic test, while the irritation test was conducted on 9 panelists to observe the possibility of redness or itching reactions on the skin after use. The banana stems peel-off gel mask scored 21.1 in the hedonic test, while the widuri flower peel-off gel mask scored 20.3. The results indicate that the banana stem peel-off gel mask was accepted by 84.4% of the participants in the hedonic test, while the widuri flower peel-off gel mask was accepted by 81.5% of the participants. The irritation test results indicate that neither type of peel-off gel mask caused any irritation after use. Panelists preferred the banana stem peel-off gel mask over the widuri flower peel-off gel mask, with a score of 21.1 and a percentage of 84.4%. Both types of peel-off gel masks are safe to use.
UJI HEDONIK DAN ANALISA BIAYA SEDIAAN TEH CELUP BATANG PISANG Fitria Megawati; Ni Luh Kade Arman Anita Dewi; Ni Putu Dewi Agustini; I Putu Tangkas Suwantara
Bhamada: Jurnal Ilmu dan Teknologi Kesehatan (E-Journal) Vol 14 No 2 (2023)
Publisher : UNIVERSITAS BHAMADA SLAWI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36308/jik.v14i2.533

Abstract

Tanaman batang pisang memiliki kandungan senyawa flavonoid yang memiliki potensi sebagai antioksidan. Antioksidan adalah zat yang dapat menghambat proses oksidasi sehingga dapat melindungi sel dari bahaya radikal bebas yang dihasilkan dari metabolisme tubuh maupun faktor eksternal lainnya. Teh herbal merupakan produk minuman teh, baik dalam bentuk tunggal atau campuran herbal. Untuk mengonsumsi teh dengan takaran yang cukup, praktis serta memaksimalkan khasiat yang diperoleh dari teh herbal dapat dibuat dengan sediaan kemasan teh celup. Analisa biaya produksi adalah Analisa biaya yang dibutuhkan dalam pembuatan sediaan teh celup batang pisang untuk dipersiapkan dijual di pasaran. Tujuan dari penelitian ini untuk mengetahui hasil uji hedonik dan menganalisa biaya produksi sediaan teh celup batang pisang. Metode dalam penelitian ini adalah termasuk penelitan deskriptif dengan menggunakan metode survey dan wawancara. Analisis biaya produksi Sediaan Teh Celup menggunakan analisis deskriptif kuantitatif, menghitung HPP dengan metode Variabel Costing.Dari penelitian yang dilakukan, didapatkan hasil uji hedonik dari persentase sediaan Teh Celup Batang Pisang dilihat dari segi warna skala hedonik sangat suka sebanyak 21 orang (24%), suka sebanyak 51 orang dengan persentase 59%, cukup suka 13 orang (15%), kurang suka 1 orang (2%), dan tidak suka 0 (0%), segi rasa skala hedonik sangat suka sebanyak 15 (17%), suka sebanyak 25 orang dengan persentase 29%, dari segi aroma skala hedonik suka dan cukup suka sebanyak 25 orang (29%), cukup suka 24 orang (28%), kurang suka 21 orang (24%), tidak suka 1 orang (2%). Untuk kemasan sangat suka 21 (24%), suka 43 (50%), cukup suka 22 orang (26%), kurang suka dan tidak suka 0 (0%). Perhitungan biaya produksi menggunakan metode Variabel Costing didapatkan hasil biaya produksi sebesar Rp. 7.600,00/kantong dengan perkemasan isi 5 kantong teh celup seharga Rp.40.000,00.disimpulkan bahwa terdapat hubungan yang antara tingkat pengetahuan DAGUSIBU dan penerapan DAGUSIBU berdasarkan uji statistika didapatkan nilai p = 0,000, hasil dikatakan bemakna apabila nilai signifikansi p < 0.05.