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Journal : IPTEK Journal of Proceedings Series

KPI Selection Using The AHP Method on SOE X Berliana, Regine Rahmada; Sulistyo, Budi; Suwarsono, Litasari Widyastuti
IPTEK Journal of Proceedings Series No 1 (2020): The 1st International Conference on Business and Engineering Management (IConBEM)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j23546026.y2020i1.8487

Abstract

PT X (Persero), a state-owned enterprise under the Ministry of Indonesia SOEs (KBUMN), is required to set up the Key Performance Indicators (KPI) Regulations based on the Assessment Criteria for Performance Excellence (KPKU). The re-weighting of KPIs using the Analytical Hierarchy Process (AHP) method is conducted by selecting performance indicators based on five perspectives. Based on the study results, selected performance measures for financial and market perspectives are cash position, cash-to-cash time cycle, income, and financial operations efficiency. Selected performance measures for customer focus perspective are customer complaints, complaint management, effective complaint resolution, and warranty claims; customer satisfaction and dissatisfaction; and retention, acquisition, and loss of customers and customer accounts. Selected performance measures for product and process effectiveness perspective are product performance, work system performance, improved performance of administrative functions and other supporting functions; and indicators of internal responsiveness. Selected performance measures for the perspective of workforce focus are turnover and effectiveness of training, retraining, or cross-functional training. Selected performance measures for leadership, governance, and community responsibility perspectives are the company's contribution to social welfare, achievements worthy of note in this field; and environmental, legal, and regulatory compliance.
Co-Authors Achmad Fanani Adam Agung Widyaprakoso Winardi Ahmad Syauqi Hidayatullah Alvin Tri Noviandri Amanda Inke Mahardika Amany, Laras Rafa Andre Kharis Sianipar Anisa, Linda Nur Anselmus Sudirman, Anselmus Ardiansyah, Ilham Atya Nur Aisha Awalya, Mevia Salsa Bani, Petrus Piro Berliana Henu Cahyani Berliana, Regine Rahmada Budhi Yogaswara Budi Santosa Budi Santosa Budi Santosa Christanto Triwibisono Dafina Zahra Keisha Danang Satria Mustari Nugroho Danang Satria Mustari Nugroho, Danang Satria Mustari Desi Lestari Devi Pratami Efrata Denny Saputra Yunus Ejoke, Ufuoma Patience Eka Ridha Nofrida Farda Hasun Fida Nirmala Nugraha Firdaus, Do’a Nazuhri Happy Geovana Tirtaning Nawang Ratri Gita Purnama Sari Gita Purnama Sari Gita Purnama Sari, Gita Purnama Haniek Farida Hartosujono Hartosujono Ika Arum Puspita Ima Normalia Kusmayanti Johanes Climacus Setyo Karjono Khotim Hanifudin Najib Kurniawan Arif Aprianto Litasari Widyastuti Litasari Widyastuti Suwarsono Litasari Widyastuti, Litasari M Nashir Ardiansyah M Nashir Ardiansyah, M Nashir Maharani Lingga Yasmin Meldi Rendra Mochamad Azhar Hidayat Muhammad Almaududi Pulungan Muhammad Almyzar Pratama Rusli Muhammad Firhand Aswad Muhammad Irfan Kusuma Muhammad Wahyu Yusran Murni Dwi Astuti Muti'ah, Titik Nadira Cahya Utami Rusli Nafi Herjuno Jatisigit Natasya, Sonya Dafa Ratnalusty Naufal Umar Alghifari Novia Miftaqul Jannah Nur Falah Sofiatul Jannah Prambudia, Yudha Radityatama Abiyoga Ratu Nabila Octavia Pratama Revina Hardiyanti Riandi Aditia Darmayana Rifanisa Azzahra Rifky Atalarik Hakim Riska Retno Widyaningsih Riska Retno Widyaningsih Sari, Lita Indah Shaula Tiominar Rebecca Shinta Kurnia Illahi Sinta Aryani Siti Hafsah Budi A Sitti Nur Azmi F. Suryana, Nanang TARYATMAN TARYATMAN Trio Ardhian Wango, Maria Advenia Wawan Tripiawan