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All Journal Ilmu Administrasi Publik SUPREMASI: Jurnal Pemikiran, Penelitian Ilmu-Ilmu Sosial, Hukum dan Pengajarannya Jurnal Administrasi Negara Phinisi Integration Review Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi JEKPEND Jurnal Ekonomi dan Pendidikan Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Indonesian Journal of Social and Educational Studies Seminar Nasional Pengabdian Kepada Masyarakat Panrita Inovasi: Jurnal Pengabdian Kepada Masyarakat Seminar Nasional Hasil Penelitian LP2M UNM Jurnal Penelitian dan Pengabdian Masyarakat Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi PUBLICUS: JURNAL ADMINISTRASI PUBLIK Pinisi Journal of Social Science Jurnal Aktor Ruang Komunitas : Jurnal Pengabdian Masyarakat Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Public Resource Innovation Management and Excellence (PRIME) Jurnal Sipakatau
Sulmiah, Sulmiah
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Assessing the Efficiency and Challenges of Online Single Submisson in Improving Public Services Sakawati, Herlina; Yamin, Muh. Nur; Sulmiah, Sulmiah; Widyawati, Widyawati; Fitri, Anisa
Jurnal Ilmiah Ilmu Administrasi Publik Vol 14, No 2 (2024)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v14i2.67022

Abstract

This study examines the implementation of the Online Single Submission (OSS) system in East Luwu Regency to improve the quality of public services, especially in licensing services, using descriptive qualitative. The research data used came from interviews, observations, and literature reviews. The research findings show that OSS has improved service efficiency in terms of ease of access, speed, and user experience. However, there are still challenges, especially related to unstable internet infrastructure, lack of complete information, and system integration problems. To maximize the potential of OSS, it is necessary to improve technology infrastructure and improve communication strategies. This study provides insight into the need for a more comprehensive digital service framework to ensure equitable access and user satisfaction in the provision of public services. 
PENGUATAN KELEMBAGAAN POKDARWIS MELALUI PENCIPTAAN IDENTITAS DAN KAPABILITAS DESA WISATA ERELEMBANG KECAMATAN TOMBOLO PAO KABUPATEN GOWA Nuryamin, Muh; Sakawati, Herlina; Sulmiah, Sulmiah; Aina, Asri Nur; Saleh, Sirajuddin
Panrita Inovasi: Jurnal Pengabdian Kepada Masyarakat Vol 4, No 1 June 2025
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56680/pijpm.v4i1.73377

Abstract

Penguatan kelembagaan Kelompok Sadar Wisata (Pokdarwis) menjadi kunci dalam mengembangkan Desa Wisata Erelembang, Kecamatan Tombolo Pao, Kabupaten Gowa. Pengabdian masyarakat ini bertujuan membentuk identitas dan meningkatkan kapabilitas Pokdarwis guna mendukung pengelolaan wisata berkelanjutan. Metode yang digunakan meliputi sosialisasi, pelatihan, dan pendampingan dalam pembentukan struktur organisasi serta identifikasi potensi wisata berbasis agro-ekowisata. Hasil pengabdian menunjukkan terbentuknya Pokdarwis yang terorganisir, peningkatan pengetahuan masyarakat sebesar 20% berdasarkan pre-test dan post-test, serta kesadaran kolektif dalam menjaga kelestarian lingkungan dan budaya. Kendala utama meliputi infrastruktur dan promosi digital yang masih terbatas. Hasil ini penting sebagai langkah strategis dalam memperkuat peran masyarakat dan mewujudkan desa wisata yang berkelanjutan
Pendampingan Kegiatan Keagamaan Ramadhan dalam Rangka Pembentukan Karakter Siswa SD Inpres Kampus Unhas Darmayanti, Dyan Paramitha; Manda, Darman; Arifin, Iqbal; Syukur, Muhammad; Sulmiah, Sulmiah
Jurnal Penelitian dan Pengabdian Masyarakat Vol. 3 No. 2 (2025): May 2025
Publisher : Yayasan Pondok Pesantren Sunan Bonang Tuban

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61231/jp2m.v3i2.369

Abstract

This community service activity was carried out on March 26 to 28, 2024, to assist in implementing the Ramadan religious program at SD Inpres Kampus Unhas. This program is part of Campus Teaching Batch 7 and aims to instill Islamic values and strengthen student character education through educational and fun activities. The activity was attended by 55  students, 10 teachers, 5 Teaching Campus students, and a supervisor. The method used is a participatory-collaborative approach, which includes the initial observation stage, planning with the school, implementing core activities, and evaluating the results of assistance. The main activities included Flash Islamic Boarding School, Ramadan Amaliah Competition (adhan, hifzhil Qur'an, and lecture), and Iftar. All activities are designed to actively involve students and build a religious and meaningful Ramadan atmosphere. The mentoring results showed an increase in student participation and enthusiasm in religious activities, the growth of self-confidence, and the creation of positive relationships between students, teachers, and lecturers. Teachers responded enthusiastically and appreciated the contribution of students and lecturers in strengthening students' character. This activity is considered successful and can be used as a model for implementing religious programs in other elementary schools..
Meningkatkan Layanan Publik melalui Smart Governance: Analisis Informasi, Pelayanan, Efisiensi A'Kio Smart City di Kabupaten Gowa Fitri, Anisa; A, Muhammad Rizal; Sakawati, Herlina; Sulmiah, Sulmiah; Widyawati, Widyawati
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 12, Issue 1, 2025
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v12i1.8013

Abstract

This study explores the implementation of innovative governance through the A'Kio smart city platform in the Gowa Regency, focusing on efficiency, information, and public services. A qualitative descriptive approach was used, with data collected through interviews and observations. The findings indicate that the A'Kio Smart City platform enhances government operational efficiency by optimizing human resources and accelerating public administration processes. The platform provides accurate and relevant information sourced directly from government agencies. However, challenges were identified regarding the regular update of information, which can affect data relevance. The quality of services the platform offers is good, with easy access and clear information, though employee responsiveness, especially to public requests, requires improvement. Additionally, limited socialization has resulted in insufficient public awareness of the platform's existence and benefits. This study highlights the need for regular updates, a more user-friendly interface, and improved socialization strategies.
From Complaints to Satisfaction: Transforming PDAM Customer Complaints Services in the Digital Era Sulmiah, Sulmiah
Pinisi Journal of Social Science Vol 4, No 1 (2025): May
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pjss.v4i1.73727

Abstract

The digitalization era demands transformation in customer complaint handling for public service companies, including PDAMs that face challenges in responsiveness and service quality. This study aims to analyze customer complaint handling strategies at PDAM Tirta Danau Tempe in Wajo Regency based on Fandy Tjiptono's service quality dimensions. Using a qualitative approach with in-depth interviews and SWOT analysis, the research involved PDAM staff and customers as informants. Data were analyzed using the Miles-Huberman interactive model to identify complaint handling strategies through four indicators: empathy toward customers, handling speed, fairness in problem-solving, and ease of communication access. Results show that PDAM has implemented an integrated digital system for payments and complaints that is superior to other PDAMs, but still faces challenges in responsiveness, unstable water quality, and infrastructure limitations. The findings contribute to the literature by identifying a progressive digitalization model and confirming the need for a holistic approach in digital transformation of public services. Future research is recommended to use mixed-methods for more robust statistical validity and comparative studies across PDAMs
Implementation of State Civil Apparatus Data Information System at BKPSDMD Makassar City Sulmiah, Sulmiah; Guntur, Muhammad; Amin, Siti Alfianty Astini; Purna, Zarni Adia
Jurnal Aktor Vol 3, No 2 (2024): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v3i2.61769

Abstract

This paper aims to determine the Implementation of Digital Archives in Supporting Accountability of Accountable ASN Data in the Information System at the BKPSDMD Makassar City. This research uses a qualitative approach and produces descriptive data. Data collection is done by observation, interviews and documentation. Data is processed using interactive model analysis, namely data condensation, data presentation and conclusion testing. The results showed that the implementation of the State Civil Apparatus (ASN) data information system at the Makassar City BKPSDMD in this case regarding digital archives has been implemented but is still not optimal. There are 4 indicators that are taken into consideration in looking at the implementation of the policy, namely in terms of communication, resources, disposition and bureaucratic structure. Of the four indicators, the obstacles in implementing and implementing digital archives are resources because first, the availability of staff within the scope of the BKPSDMD Makassar City is still very lacking and indeed until now there are several contract and honorary workers employed at the BKPSDMD Makassar City Office because of the many jobs that are the main duties and functions of employees,  and secondly regarding the facilities and infrastructure in the BKPSDMD Makassar City office is still very minimal due to the lack of supporting devices in applying digital archives for staff and complete equipment is only provided in certain parts.
COMMUNITY EMPOWERMENT THROUGH WASTE BANKS IN MAMMI VILLAGE, BINUANG DISTRICT, POLEWALI MANDAR REGENCY Nurlia, Nurlia; Guntur, Muhammad; Yamin, Muh Nur; Sulmiah, Sulmiah
Jurnal Aktor Vol 4, No 3 (2025): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i3.73855

Abstract

This research uses descriptive research methods with a qualitative approach. A qualitative approach is an approach that allows the discovery and understanding of the meaning of certain individuals or groups of people from social or humanitarian problems. The type of qualitative descriptive research used in this research is collecting information about the role of community empowerment in Mammi Village, Binuang District, Polewali Mandar Regency. The data analysis techniques used are data reduction, data presentation and drawing conclusions. Triangulation is used to explain the validity of the data using source triangulation and technical triangulation.The research results show that in essence community empowerment is not forever, in other words community empowerment takes place through a learning process which is carried out in stages until the community achieves independence. The process for community empowerment will take place in stages. The programs that are being carried out so that the advanced TPS3R develops are the 3R (Reduce, Reuse and Recycle). By implementing the 3R principle, waste bank management in Mammi village will run in accordance with what the community in Mammi village expects.
PUBLIC SERVICE AND COMMUNITY SATISFACTION AT THE COUNTY JAIL OF THE COUNTY JAIL Asmiranda, Asmiranda; Sulmiah, Sulmiah; Yamin, Muh Nur
Jurnal Aktor Vol 4, No 3 (2025): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i3.73869

Abstract

This study aims to determine the quality of service and community satisfaction as well as the relationship between service quality and community satisfaction at the Sabutung Health Center, Pangkep Regency. This study uses study tools from Zeithaml, namely regarding physical appearance (tangibles), reliability (realibilitty), responsiveness (responsiveness), assurance (assurance), care (empathy). While community satisfaction uses tools from the study of Fandy Tjiptono and Chandra stating that patient satisfaction can be seen from feelings of pleasure or disappointment with the services provided by service providers that refer to service quality. This study uses a quantitative approach with a type of correlational research research which is research to determine and find out whether there is a relationship between variables. Sample withdrawal using simple random sampling technique. Data collection is done by field observation techniques, distributing questionnaires, interviews and documentation. The data analysis technique used is descriptive statistical analysis, simple correlation to explain the relationship between two variables The results of the research show that the quality of service at the Sabutung Community Health Center, Pangkep Regency is included in the adequate category. Meanwhile, community satisfaction at the Sabutung Community Health Center, Pangkep Regency is also in the sufficient category. And based on the research results, it was concluded that service quality and community satisfaction at the Sabutung Community Health Center, Pangkep Regency had a significant, strong and positive relationship with a percentage of 67,7%.
The Role of Social Services in Improving the Welfare of Poor Communities in Takalar District Sakawati, Herlina; Azhari, Megawati; Sulmiah, Sulmiah
Jurnal Aktor Vol 3, No 1 (2023): October
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v3i1.54710

Abstract

This paper aims to find out how the role of the Social Service in Improving the Welfare of the Poor in Takalar Regency and what Supporting and Inhibiting Factors are encountered in optimizing it.  Using a qualitative approach, data collection was carried out through observation, interviews and documentation techniques.  The data analysis technique used is interactive data analysis through the stages of: data collection, data reduction, data analysis, and conclusion testing.  The results of this study indicate that the role of the Social Service in Improving the Welfare of the Poor in Takalar Regency is based on several indicators: 1.  Stabilizers that have not gone well, because the realization of social assistance programs for the poor has not been evenly distributed, 2. Innovators that are running well, due to new innovations from social services as a form of service that can help collect data on the poor effectively, 3.  Modernizers that have been going well, this can be seen from the impact of the program provided to the community which is very helpful in meeting the daily needs of the poor, 4. Pioneers that have not gone well, because there is no form of derivative services from the social services themselves that can provide  a form of pioneering that has a positive impact on society, 5. The executor himself has not gone well, this is because there is no form of cooperation between social services and other agencies as a form of cooperation in tackling the poor.
GREBEK STUNTING PROGRAM IN ACCELERATE STUNTING DECREASE IN BULUKUMBA DISTRICT Fadilahaya, Andi Aqila; Sakawati, Herlina; Yamin, Muh Nur; Sulmiah, Sulmiah
Jurnal Aktor Vol 4, No 2 (2025): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i2.72056

Abstract

Stunting is a failure during the growth period of children which is one of the government's concerns. This study aims to determine the implementation of the Grebek Stunting Program in Accelerating Stunting Reduction and the Role of Stakeholders in Bulukumba Regency, in this study using study aids from David C Korten, namely Program Suitability with Utilizers, Suitability of Implementing Organizations with Utilizers, and Suitability between Beneficiary Groups and Implementing Organizations. This type of research is qualitative research with data collection techniques, namely observation, interviews, and documentation. The data obtained from the results of the study were processed using the interactive model data analysis technique of Miles, Huberman and Saldana (2014). Variables in interactive model data analysis techniques include: Data Collection, Data Condensation, Display Data, Conclusion. The results of the study show that the implementation of the Grebek Stunting Program and the Role of Stakeholders in Bulukumba Regency are in the category of good when viewed from several indicators, namely: Program Suitability with Utilizers, Suitability of Implementing Organizations with Utilizers, and Suitability between Beneficiary Groups and Implementing Organizations. The Bulukumba Regency Government has succeeded in reducing the stunting rate even though there are still cases due to limited knowledge, food quality and community nutrition and budget limitations in providing comprehensive interventions
Co-Authors A, Muhammad Rizal Aina , Asri Nur Aina, Asri Nur Amin, Siti Alfianty Astini Andriani, Andi Filda Dian Anisa Anisa Aris Baharuddin arka, Muh Husni Asmiranda, Asmiranda Azhari, Megawati Cudai Nur, Andi Darman Manda Manda Dody, Herman eki, eki Fadilahaya, Andi Aqila Fadillah, Dewi Fadillah, Hana Fajar, Rahmat Fitri, Anisa Fitriyani, Fina Fiulaizi, Anna Guntur, Muhamamd Hermawan, Adi Hidayanti, Niniek Iqbal Arifin Isgunandar, Isgunandar Madani, Ihwan Maya Kasmita Muh. Darwis Muhammad Guntur, Muhammad Muhammad Rivai, Andi Muhammad Syukur Muhammad Yusril Najamuddin Najamuddin, Najamuddin Nasaruddin H Novayanti Sopia Rukmana, Novayanti Sopia Nur Pratiwi, Oky Nur, Andi Cudai Nurhidayah Nurhidayah Nurlia Nurlia Nuryamin, Muh Oky Nur Pratiwi Johansyah Paramitha, Dyan Rahmadani, Nanang Rahman, Ipahriani Rifdan . Riri Amandaria Rizal S, Muh. Rukmana, Novayanti Rusdi Rusdi S, Novayanti Sopia Rukmana Sahade Sakawati, Herlina Sirajuddin Saleh Sofia Rukmana, Novayanti Sukawati, Herlina Syahar, Mulyadi Tamrin, Sopian Widyawati Widyawati Widyawati Yamin, Muh Nur Yamin, Muh. Nur Zarni Adia Purna