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Journal : Cakrawala Repositori Imwi

Transaksi Online Nasabah Kartu Kredit Pada Consumer Loan Center PT. Bank Negara Indonesia (Persero) Tbk Cabang Denpasar I Gusti Ayu Diah Pramesti Dewi; Anak Agung Ayu Ngurah Sri Rahayu Gorda
Cakrawala Repositori IMWI Vol. 6 No. 2 (2023): Cakrawala Repositori IMWI
Publisher : Institut Manajemen Wiyata Indonesia & Asosiasi Peneliti Manajemen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52851/cakrawala.v6i2.280

Abstract

This study aims to determine how the bank's responsibility for credit card customers who experience losses in online transactions at the Consumer Loan Center of PT Bank Negara Indonesia (Persero) Tbk Denpasar Branch and efforts to resolve credit card customer losses in online transactions at the Consumer Loan Center of PT Bank Negara Indonesia (Persero) Tbk Denpasar Branch. This research uses empirical research methods that examine data through primary and secondary data analysis. The results of this study indicate that the responsibility of the Consumer Loan Center of PT Bank Negara Indonesia (Persero) Tbk Denpasar Branch is to provide compensation if the results of the investigation prove that the loss was caused by the fault of Bank Negara Indonesia. Efforts to resolve credit card customer losses in online transactions at the Consumer Loan Center PT. Bank Negara Indonesia (Persero) Tbk Denpasar Branch were resolved through internal settlement by Bank Negara Indonesia, namely by submitting an apology statement and providing compensation to credit card customers.
Transaksi Online Nasabah Kartu Kredit Pada Consumer Loan Center PT. Bank Negara Indonesia (Persero) Tbk Cabang Denpasar I Gusti Ayu Diah Pramesti Dewi; Anak Agung Ayu Ngurah Sri Rahayu Gorda
Cakrawala Repositori IMWI Vol. 6 No. 2 (2023): Cakrawala Repositori IMWI
Publisher : Institut Manajemen Wiyata Indonesia & Asosiasi Peneliti Manajemen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52851/cakrawala.v6i2.280

Abstract

This study aims to determine how the bank's responsibility for credit card customers who experience losses in online transactions at the Consumer Loan Center of PT Bank Negara Indonesia (Persero) Tbk Denpasar Branch and efforts to resolve credit card customer losses in online transactions at the Consumer Loan Center of PT Bank Negara Indonesia (Persero) Tbk Denpasar Branch. This research uses empirical research methods that examine data through primary and secondary data analysis. The results of this study indicate that the responsibility of the Consumer Loan Center of PT Bank Negara Indonesia (Persero) Tbk Denpasar Branch is to provide compensation if the results of the investigation prove that the loss was caused by the fault of Bank Negara Indonesia. Efforts to resolve credit card customer losses in online transactions at the Consumer Loan Center PT. Bank Negara Indonesia (Persero) Tbk Denpasar Branch were resolved through internal settlement by Bank Negara Indonesia, namely by submitting an apology statement and providing compensation to credit card customers.
Co-Authors A.A. Ayu Intan Puspadewi AA Sagung Mas Thasyatha Anggitha Putra Agus Ryan Pravanta Amalia Rizky Anak Agung Ayu Intan Puspadewi Anak Agung Ayu Ngurah Tini Rusmini Gorda Anggitha Putra, A.A. Sagung Mas Thasyatha Antari, Putu Eva Ditayani Artami, Ida Ayu Ketut Charles Triyono Mula Dea Widya Karisma Ekaresty Haes, Putri Ezzerouali, Souad Ahmed Gorda , A.A.A Ngurah Tini Rusmini Gorda, A.A.A Ngurah Tini Rusmini Gunawan, Andri Gusi Putu Lestara Permana Huzaif, Syed Muhammad I Gede Agus Kurniawan I Gede Agus Kurniawan I Gede Putu Agus Wistama Putra I Gusti Agung Ayu Mas Triwulandari I Gusti Ayu Diah Pramesti Dewi I Gusti Bagus Yudas Swastika I Gusti Ngurah Widya Hadi Saputra I Made Chandra Mandira I Made Sudarsana I Made Wirya Darma I Nyoman Gede Murdiana I Nyoman Subanda I Putu Dharmawan Pradhana I Wayan Abimayu Angga Nugraha I Wayan Risky Widnyana I Wayan Sutama I.G.A.AG. Dewi Sucitawathi Pinatih Ida Ayu Oka Martini Ida Ayu Oka Martni Ida Ayu Sadnyini Ida Bagus Teddy Prianthara Kadek Januarsa Adi Sudharma Kadek Julia Mahadewi Ketut Partha Cahyadi Kurniawan , I Gede Agus Latupeirissa, Jonathan Jacob Paul Luh Mas Putri Pricillia Mahadewi Mantra Mahyuni, Luh Putu Manik Mas, Made Nitya Amanda Putri Margaretta, Adira Martini, I. A. Oka Ngurah Tini Rusmini Gorda, Anak Agung Ayu Ni Kadek Marlita Erdiana Putri Ni Ketut Elly Sutrisni, Ni Ketut Elly Ni Made Indah Corry Andani Ni Putu Dian Puspana Dewi Ni Putu Nina Eka Lestari Nina Eka Lestari, Ni Putu Nurhadi, Wayan Sandhi Putra Pipin Carolina BR Barus Putra, I Kadek Ricky Adi Putra, I Putu Noval Adi Suarsa Putri, Ni Ketut Lisa Alfina Putri Putri, Ni Luh Putu Mahasuri Harnelia Putu Sri Arta Jaya Kusuma Rai Widiatmika Resti Anggreni Risky Widnyana, I Wayan Sahri Aflah Ramadiansyah Sukadana, Dewa Ayu Putri Supriyadinatha Gorda, A.A.N. Eddy Suputra, I Dewa Gde Ery Suryadinata Gorda, A.A.N. Oka Tari, I Nyoman Triduta Tee-anastacio, Princess Alyssa Tu Adi, I Wayan Vaisile Moisa, Robert Widiatmika, Rai Wijaya, Gede Crisna Wulandari, Anggi Yudistia