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Optimasi Sistem Pembelajaran Pada Sistem E-Learning di Universitas Dharma Andalas melalui Pendekatan Kerangka Kerja ITIL V. 3 Sularno; Dio Prima Mulya; Putri Anggraini; Suandi daluay
SAINSTEK Vol. 13 No. 2 (2025)
Publisher : Sekolah Tinggi Teknologi Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35583/js.v13i2.363

Abstract

The implementation of the e-learning system at Dharma Andalas University faces significant challenges in terms of an uninspiring user interface (UI), hindering the student learning experience. The main problems include complicated navigation, inconsistent visual design, and limited accessibility, making it difficult for students to make optimal use of the system. This research aims to optimize the e-learning UI system at Dharma Andalas University using the ITIL v3 framework. Research methods include analyzing user needs through interviews, surveys and direct observation. ITIL v3 stages, including Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement (CSI), are applied to identify problems, design solutions, and make continuous improvements. A waterfall approach is used in development systems, ensuring a systematic workflow and focus on user needs. The research results show that interface optimization using ITIL v3 increases user satisfaction levels by up to 25%, with a reduction in task completion time by 30%. An optimized system is more responsive, easy to access across devices, and supports a more interactive learning experience. This research makes a significant contribution in managing IT-based e-learning services, especially in integrating the ITIL v3 approach to improve the quality of digital education at Dharma Andalas University.
Co-Authors Abhinaya Agusto Dayoh Ade Sumiahadi Ade Sumiahadi, Ade Adinda Rihhadatul Aisy Adinda Vania Aghi Caesar Liandro Ahmad Hidayawan, Ahmad Alex Muhamad Kasiba Alif Pagar Alam Andre Prasetyo Annisa Yola Syafitri Asyih Zatayu Aurora, Keisha Azya Maharani Oktaputri Bagas Wahyu Adhi, Bagas Wahyu Cantika Erina Putri Chia Ramona Fitri Chintya, Cindy Geraldine Daffa Gusnadi Debi Yulanda Della DelfiYanti Desi Ratna Sari Dhea Tri Indah Zebua Dhea vega Anandha Dhini Rahmawati Dio aguswantoro Dio Prima Mulya Dirgahani Putri Divana Yuliant Elsa R. Sigalingging Endang Ulfa Finarsih Erlina Rahmayuni, Erlina Fachrul Nugraha Faisal Farhan Fachrurrazi Fausiah Yasmin Fauzan Azmi Firdaus, Abdul Hadi Firdinal Juliandre Fitrah Ramadhani Fitri Fadila Gharsa Syahputra Ghinaa Safitri Gustiana Putri Habibah Hannisa Syifa Salsabilla Helfi Gustia Ilham Saputra IRFAN EFENDI Janeza Revel Jenal Mutaqin, Dadang Julia Anggraini Ladiva Diti Ramadhani Lidya Devega Lucia Septi Arvi Luthfi Hanif Al Hadi M. Ilham Afriasnyah M.Harif Ramadhan Maruf, Mohammad Ainul Maulana, Ragil Mia Nurlita Muhammad Danial Muhammad Faridz Azizi Muhammad Rakha Muhammad Rezha Arifin Mulya, Dio Prima mulya, Dwiki Nafisah Altin Naghea Zuella Nailul Mardiah Nandy Phinto Natasya Felisha Nicho Syaputra Nori Sahrun Nova Dilastri Novadilastri Novadilatri Novalidasri Novi Ardi Winata Novita Ramadhani Nurjanah Ode Rintik Segara Paldi Saputra Pandra Maitul Akbar Pradesandri, Gilang Pratiwi Kartika Sari Putri Anggraini Putri Dwi Julita Rahmawati Zamri Raihana Mardhiyyah Reghina Syakhila Reni Puji Rahayu Resma Yanti, Tira Reza Sugara Amri Riesa, Rafidola Mareta Rita Tri Puspitasari, Rita Tri Rizelda Aswirdinata Rosdiana Sarli Amri TP Selpanik maharani Sholehuddin Silfia Nabila Ramadani Silva Melasari Siti Husnul Afifah Thaher Siti Komaryah Sri Imawati Stevinda Mei Yulandari Suandi daluay Suci Rahmadayani Suci Rahmawati Sukrianto Surya Adi Nugraha Susan Olivia Tanjung, Dian Diani Tarishah Indah Ashira Tiara Salsabila Olivia Viani, Cici Okta Wela Purnamasari Wifrandi, Arild Sadewo Yeni Nurazizah Yolanda Aprilia S Yolanda Irma Julia Putri Yudha Ananda Yukarie Ayu Wulandari Yukarie Ayu Wulandari, Yukarie Ayu Ziza Fazira