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All Journal Professional : Jurnal Komunikasi dan Administrasi Publik Journal of Public Administration Studies MIMBAR : Jurnal Penelitian Sosial Dan Politik Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik PARETO : Jurnal Ekonomi dan Kebijakan Publik JURNAL PUBLISITAS Reswara: Jurnal Pengabdian Kepada Masyarakat Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Journal of Social and Policy Issues JURNAL ISIP VOICE : Jurnal Ilmu Sosial dan Ilmu Politik @-Publik: Jurnal Administrasi Publik kawanad Aktivasi: Jurnal Pemberdayaan Masyarakat Jurnal Pengabdian Masyarakat Mentari
Austin, Trecy
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Journal : Journal of Public Administration Studies

 1 
The effectiveness of the Implementation of the Program 3R (Reduce, Reuse, Recycle) In Waste Treatment in Kalidoni District Palembang City Hestiriniah, Deby Chintia; Austin, Trecy
JPAS (Journal of Public Administration Studies) Vol 5, No 2 (2020)
Publisher : FIA UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jpas.2020.005.02.4

Abstract

The purpose of this study is to investigate and analyze the effectiveness of the Implementation of the Program 3R (reduce, reuse, recycle) in waste processing. This study was conducted in Kalidoni District the City of Palembang. Research using this approach kualitatif with the level of explanation descriptive. As for the type of data used in this research included in this type of qualitative data. Data collection techniques used include in-depth interviews (indepth interview), observation and documentation. The data analysis technique used in this research is a descriptive technique which includes three stages of analysis, namely data reduction, data display and conclusion drawing/verification. From the research conducted, the processing of garbage through the program 3R proclaimed by the District Kalidoni've been running effectively, it can be seen from the indicators of the effectiveness obtained by the researchers that the Level of Success of the Program, the Success Rate of the Target, the Level of satisfaction with the Program, the Level of Input and Output, and the Level of Achievement of the Objectives.
Effect of Public Service Quality on People Satisfaction toward Implementation of Integrated Administration Service Kecamatan in New Normal Era Kecamatan Sako Palembang City Austin, Trecy; Hestiriniah, Deby Chintia
JPAS (Journal of Public Administration Studies) Vol 6, No 2 (2021)
Publisher : FIA UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jpas.2021.006.02.4

Abstract

2020 is the year of the COVID-19 pandemic which made Government implement Large Scale Social Restriction Policy, both Social Distancing and Physical Distancing. However, based on the observation results made by the researcher in the field of the PATEN process in Kecamatan Sako during new normal, people were not yet discipline in dealing with online services. The services continue as usual by implementing strict health protocol such as to wash hands with soap often, to wear mask, to maintain a distance of a meter. Based on the survey conducted in Kecamatan Sako, the respondents still did stuff on the spot directly because the physical files still had to be collected at the PATEN counter to be processed. According to a direct interview conducted with the Head of the Government Section, the management of Family Card and ID card was carried out at the UPT Zone VIII of civil registration since April 23, 2020. The purposes of this study are to analyze the effect of service quality (tangibles, reliability, responsiveness, assurance, and empathy) on people satisfaction in Kecamatan Sako and to explain the dimensions of service quality (tangibles, reliability, responsiveness, assurance, and empathy), which dimensions have the most dominant influence on people satisfaction in Kecamatan Sako. This study uses quantitative methods. The method used in data collection is Proportionate Random Sampling. The data quality test consists of testing the validity and reliability of the data using multiple linear regression. The results of this study indicate that the t value is 1.985 with a significant value of 0.015 <0.05, so that the results of the first problem formulation are Tangible, Assurance, and Empathy which have a significant effect on the variable of people satisfaction. The second problem formulation explains that the empathy variable is the variable that has the most dominant influence on the dependent variable or dependent (y) with the largest Beta value which is 0.551.
Co-Authors Abdurrahman Arif Adam, Ryan Alfitri Alfitri Alriadho, Ahmad Ardiansyah Arif Rahman Hakim Arif Rahman Hakim Arsjad, Muh. Fachri Aulia Kurniati, Maygita Bayumi, Ruli Ihsan Berlian, Ong Chairani, Annisa Larasati Chola, Siti Deby Chintia Hestiriniah desi aryani Desliyanah, Sherly Diany Putri Pratiwi Fadilla, Anissa Maharani Farhan Fasha Syuhada Febrianza, Muhammad Ibrahim Ibrahim Ida Royani Iqrom, Redho Aidil Iriani , Atrika Januar Eko Aryansah Julian, Christofer Lisdiana Lisdiana Lishapsari Prihatini Marleni Marleni Masruroh, Ina Mayreista, Dita Mulyati, Any Nopriawan Mahriadi Nuna, Muten S. Ong Berlian Pangestu, Aji Prabujaya, Sena Putra Pusnita, Indah Ramadhan, M. Nur Rossa, Clara Amelya Sarfan Tabo Seftiany, Resty Seftyani, Resty Shamudra, Febby Sobri Suhendra Sutinah Syaifudin Zakir, Syaifudin Syaparman, Syaparman Syukran, Muh. Tholib, Ibrahim Trecy Austin Trecy, Austin Turania, Konita Wita Hariani