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All Journal Dinamik Sistemasi: Jurnal Sistem Informasi Indonesian Journal of Artificial Intelligence and Data Mining JURTEKSI Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Jurnal Teknologi Informasi dan Pendidikan Building of Informatics, Technology and Science Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Teknik Informatika (JUTIF) Jutsi: Jurnal Teknologi dan Sistem Informasi Jurnal Teknisi DECODE: Jurnal Pendidikan Teknologi Informasi J-Com (Journal of Computer) Jurnal IPTEK Bagi Masyarakat Abdiformatika: Jurnal Pengabdian Masyarakat Informatika Jurnal Ipteks Terapan : research of applied science and education Jurnal Algoritma Jurnal Pemberdayaan Sosial dan Teknologi Masyarakat Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) Interaksi : Jurnal Pengabdian Kepada Masyarakat
Helmiah, Fauriatun
Sekolah Tinggi Manajemen Informatika Dan Komputer Royal
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E-Posyandu to Improve Maternal and Child Health Services in Desa Aek Nagali Merilan, Fina; Helmiah, Fauriatun; Nehe, Nurkarim
Sistemasi: Jurnal Sistem Informasi Vol 13, No 2 (2024): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v13i2.3948

Abstract

Posyandu's role is to monitor the growth and development of children, detect diseases from an early age, and monitor the health of mothers and children in order to realize the social welfare of the community. With the internet as a medium for distributing information and services more effectively and efficiently, Posyandu can provide better information and services to the public through a website. Posyandu Aek Nagali Village does not yet have an information technology-based application that helps Cadres to record and find back the information handled by mothers and children. All records are still done manually on paper. Of course this is very vulnerable to data loss, data recording errors, difficulty finding data and unable to access data together. Recapitulation that is done manually is very prone to errors and will take up quite a lot of time. This manual recording process also complicates the reporting process to the village level. Likewise, when cadres report results to the Puskesmas, they still have to do manual recapitulation. This information is useful for knowing the child's growth, whether there are deviations or not. If there is a deviation, it is immediately known and followed up by medical personnel at Posyandu.
SMS GATEWAY IMPLEMENTATION FOR CAR SPARE PARTS INVENTORY AT CV. MOL JAYA Purnama, Laila; Helmiah, Fauriatun; Dermawan, Ari
JURTEKSI (jurnal Teknologi dan Sistem Informasi) Vol. 9 No. 4 (2023): September 2023
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) STMIK Royal Kisaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurteksi.v9i4.2205

Abstract

Abstract : CV. MOL JAYA is one of the CVs engaged in providing car spare parts. In terms of spare parts inventory processing in CV. Mol Jaya is still experiencing difficulties, such as not being able to find out the amount of spare parts stock and sales reports that are not optimal, so the cause of work is delayed because they have to wait for parts orders from suppliers. This study aims to manage inventory and speed up the work of employees in overcoming spare parts supply problems in the Warehouse. The method in this study applies Supply Chain Management as for the stages, namely by managing raw materials, production, to distribution to end consumers in the most economical and effective way. The results of this research are in the form of a web-based goods inventory gateway sms application that has been successfully built and running well, as an information system that can assist in inventory management, quantity of spare parts stock and sales reports. The application of Supply Chain Management in a web-based application is very effective for coordinating the relationship between suppliers and CV. Mol Jaya. Keywords : Inventory; Supply Chain Management; SMS gateway Abstrak : CV. MOL JAYA merupakan salah satu CV yang bergerak dibidang menyediakan barang sperepart mobil . Dalam hal pengolahan persedian sparepart di CV. Mol Jaya masih mengalami kesulitan , seperti tidak dapat mengetahui jumlah stok onderdil dan laporan penjualan kurang maksimal , sehingga penyebab pekerjaan tertunda karena harus menunggu pemesanan onderdil dari pemasok. Penelitian ini bertujuan untuk mengelola persedian barang atau inventory dan mempercepat pekerjaan karyawan dalam mengatasi permasalahan persedian sparepart di Gudang. Metode dalam penelitian ini menerapan Supply Chain Management adapun tahapannya yaitu dengan melakukan manajemen terhadap bahan baku, produksi, sampai distribusi kepada konsumen akhir dengan cara yang paling hemat dan efektif. Hasil dari penelitian ini berupa aplikasi sms gateway inventory barang berbasis web yang berhasil dibangun dan berjalan dengan baik, sebagai sistem informasi yang dapat membantu dalam pengelolaan inventory , kuantitas stock suku cadang dan laporan penjualan. Penerapan Supply Chain Management pada aplikasi berbasis web sangat efektif untuk mengkoordinasikan hubungan antara pemasok dan CV. Mol Jaya. Kata Kunci : Persediaan; Manajemen Rantai Pasokan; Gerbang SMS
IMPLEMENTATION OF SUPPLY CHAIN MANAGEMENT FOR PRODUCT MANAGEMENT AT BAKTI JAYA STORE Rahman, Bayu; Helmiah, Fauriatun; Larasati, Mustika Fitri
JURTEKSI (jurnal Teknologi dan Sistem Informasi) Vol. 10 No. 2 (2024): Maret 2024
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) STMIK Royal Kisaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurteksi.v10i2.2635

Abstract

Abstract: Toko Bakti Jaya is one of the shops in Kisaran which is engaged in selling cake and food ingredients. Currently, the store is still managing product inventory manually by recording the number of incoming goods based on order records. Stock counting is done by looking directly at the warehouse, which causes difficulties in accurately monitoring stock and risks of shortages or excess stock. These constraints can affect customer satisfaction and store operations. This study aims to improve the efficiency of product inventory management at Bakti Jaya Stores by implementing a technology-based and information-based Supply Chain Management system. The research method is a qualitative method, with data collection techniques through interviews with informants, conducting field observations, and also obtained from literature studies. This research produces a product stock management information system using Supply Chain Management that connects Bakti Jaya Stores with suppliers to maximize coordination between stores and suppliers, facilitates control of the flow of stock availability in stores, and makes it easier for store owners to make decisions related to purchasing and procuring goods by providing accurate inventory analysis and real-time product stock information. Keywords: management; stock; suppliers; supply chain management  Abstrak: Toko Bakti Jaya adalah salah satu toko yang ada di Kisaran yang bergerak dalam bidang penjualan bahan kue dan makanan. Saat ini, toko tersebut masih mengelola persediaan produk secara manual dengan mencatat jumlah barang masuk berdasarkan catatan pemesanan. Penghitungan stok dilakukan dengan cara melihat langsung gudang, yang menyebabkan kesulitan dalam pengawasan stok secara akurat dan berisiko terjadi kekurangan atau kelebihan stok. Kendala tersebut dapat mempengaruhi kepuasan pelanggan dan operasional toko. Penelitian ini bertujuan untuk meningkatkan efisiensi pengelolaan persediaan produk di Toko Bakti Jaya dengan menerapkan sistem Supply Chain Management berbasis teknologi dan informasi. Metode penelitiannya ialah metode kualitatif, dengan tehnik pengumpulan data melalui wawancara kepada narasumber, melakukan observasi ke lapangan serta juga didapat dari studi literature. Penelitian ini menghasilkan Sistem Informasi pengelolaan stok produk dengan menggunakan Supply Chain Management yang menghubungkan Toko Bakti Jaya dengan para supplier dapat memaksimalkan koordinasi antara toko dengan supplier, memudahkan pengendalian aliran stok ketersediaan barang di toko serta memudahkan pemilik toko membuat keputusan terkait dengaan pembelian dan pengadaan barang dengan menyediakan analisis persediaan yang akurat dan informasi stok produk yang real time. Kata kunci: pengelolaan; stok; supplier; supply chain management
FORECASTING HARVEST RESULTS OF FRESH FRUIT BUNCHES USING THE SES METHOD Kurniawan, Ahmad; Helmiah, Fauriatun; Yuma, Febby Madonna
JURTEKSI (jurnal Teknologi dan Sistem Informasi) Vol. 10 No. 4 (2024): September 2024
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) STMIK Royal Kisaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurteksi.v10i4.3075

Abstract

Abstract: PT. Perkebunan Nusantara IV (Persero) Tinjowan is a state-owned enterprise unit operating in the palm oil plantation industry. In an effort to increase production, the plantation company aims to enhance production efficiency so that palm oil product prices become more competitive by determining harvest yields. The company's harvest yield estimation still uses a traditional approach based on the average bunch weight (BJR), considering the year of planting and the planting area. However, this technique is less effective and efficient. If the company's estimates are incorrect, it can potentially lead to losses or increased production budgets. The purpose of this research is to obtain a comparison of forecast results for the next month with the best alpha accuracy measure using the Single Exponential Smoothing method. The research method used is based on qualitative and quantitative data from interviews and observations of data from December 2022 to November 2023. The forecasting results with an alpha accuracy value of 0.9 using the Single Exponential Smoothing method show a forecast for December 2023 of 13,835.57844 with a percentage error rate (MAPE) of 9.28%, MAD of 1,021,423.6, and MSE of 174,130,366.Keywords: forecasting; palm oil; single exponential smoothing Abstrak: PT. Perkebunan Nusantara IV (Persero) Tinjowan sebagai unit usaha BUMN yang beroperasi di industri perkebunan kelapa sawit. Dalam upaya meningkatkan produksi, perusahaan perkebunan, peningkatan efisiensi produksi agar harga produk sawit lebih kompetitif dengan menentukan hasil panen. Pada perkiraan hasil panen perusahaan masih menerapkan pendekatan tradisional berdasarkan berat janjangan rata-rata (BJR) dengan mempertimbangkan tahun tanam dan luas area tanaman. Namun, tehnik ini kurang efektif dan efisien, Apabila perkiraan yang dibuat perusahaan salah berpotensi menyebabkan kerugian atau peningkatan anggaran produksi. Tujuan dari penelitian ini untuk mendapatkan perbandingan hasil peramalan pada bulan berikutnya dengan ukuran akurasi alpha terbaik menggunakan metode Single Exponential Smoothing. Metode yang digunakan dalam penelitian ini adalah berdasarkan data kualitatif dan kuantitatif dari hasil wawancara dan observasi data bulan desember 2022 - november 2023. Hasil peramalan dari ukuran akurasi nilai alpha 0.9 menggunakan metode Single Exponential Smoothing diperoleh peramalan untuk periode desember 2023 sebesar 13.835578,44 dengan tingkat persentase error MAPE sebesar 9,28%, MAD 1021423.6 dan MSE 174130366.Kata Kunci: kelapa sawit; peramalan; single exponential smoothing
OPTIMIZATION OF INCENTIVE GIVING THROUGH MULTI-CRITERIA DECISION ANALYSIS APPROACH Helmiah, Fauriatun; Siregar, Iqbal Kamil
JURTEKSI (jurnal Teknologi dan Sistem Informasi) Vol. 11 No. 2 (2025): Maret 2025
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) STMIK Royal Kisaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurteksi.v11i2.3723

Abstract

Abstract: This research aims to optimize the provision of incentives to employees (sales team) in a company using a multi-criteria approach. Many companies face challenges in determining criteria and mechanisms for providing incentives that are effective and fair to improve work performance and motivation. The multi-criteria approach used is Multi-Attribute Utility Theory (MAUT) which can assess various aspects of employee performance comprehensively and objectively. Factors considered include productivity, quality of work, attendance, innovation and overall turnover. The research results show that the multi-criteria approach provides a more comprehensive and accurate assessment, so that companies can develop a more transparent and effective incentive system. Implementation of this approach is expected to increase employee motivation and productivity, help companies achieve their business goals more efficiently, and provide long-term benefits in the form of increased employee loyalty and competitiveness in the field.Keywords: optimization; incentives; multi criteria; maut method         Abstrak: Penelitian ini bertujuan untuk mengoptimalkan pemberian insentif kepada karyawan (tim sales) di sebuah perusahaan dengan menggunakan pendekatan multikriteria. Banyak perusahaan menghadapi tantangan dalam menentukan kriteria dan mekanisme pemberian insentif yang efektif dan adil untuk meningkatkan kinerja dan motivasi kerja. Pendekatan multikriteria yang digunakan adalah  Multi-Attribute Utility Theory (MAUT) dapat mengevaluasi berbagai aspek kinerja karyawan secara menyeluruh dan objektif. Faktor-faktor yang dipertimbangkan meliputi produktivitas, kualitas kerja, kehadiran, inovasi dan omset keseluruhan. Hasil penelitian menunjukkan bahwa pendekatan multikriteria memberikan penilaian yang lebih komprehensif dan akurat, sehingga perusahaan dapat mengembangkan sistem insentif yang lebih transparan dan efektif. Implementasi pendekatan ini diharapkan dapat meningkatkan motivasi dan produktivitas karyawan, membantu perusahaan mencapai tujuan bisnisnya dengan lebih efisien, serta memberikan manfaat jangka panjang berupa peningkatan loyalitas karyawan dan daya saing di lapangan.Kata kunci: optimalisasi; insentif; multi kriteria; metode maut
PENERAPAN ELECTRONIC CRM BERBASIS WEB PADA DIANID COLLECTION Ariani, Lisa; Helmiah, Fauriatun; Yuma, Febby Madonna
J-Com (Journal of Computer) Vol. 3 No. 2 (2023): Juli 2023
Publisher : STMIK Royal Kisaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/j-com.v3i2.2285

Abstract

Abstact : Services are activities or activities offered by organizations or individuals to customers or clients, which are intangible and cannot be owned. The aim of this research is to make it easier for customers to place orders (orders) as well as serve as a promotional medium for company products that can save company costs in promoting products to customers. One of the businesses engaged in the business of selling clothing which includes clothes, pants, bags, shoes and others. The problem that occurs is that in the customer service process there are no additional facilities that function to interact between the shop and the customer to convey complaints, suggestions and criticism so that customers cannot provide criticism and suggestions for the Dianid Collection and do not yet have a process for managing and storing customer data which is done when customers buy clothes by telephone line or come directly to the shop, this making shop owners pay less attention to who the customers are who have the potential to become regular customers. With the application of this method, it will produce a fashion product sales system at the Dianid Collection with the implementation of the E-CRM method being able to integrate existing functions within the company, namely product sales marketing, information and customer service, unlimited time, sales can be made online and can improve service to customers. Keywords: dianid collection; customer service; E-CRM.  Abstrak : Pelayanan adalah aktivitas atau kegiatan yang ditawarkan oleh organisasi atau perorangan kepada pelanggan atau nasabah, yang bersifat tidak berwujud dan tidak dapat dimiliki. Tujuan penelitian dapat mempermudah pelanggan dalam melakukan pemesanan (order) serta dijadikan sebagai media promosi produk perusahaan yang dapat menghemat biaya perusahaan dalam mempromosikan produk kepada pelanggan.Salah satu bisnis yang bergerak dalam bidang usaha penjualan pakaian yang meliputi baju, celana, tas, sepatu dan lainnya .Permasalahan yang terjadi yaitu pada proses pelayanan pelanggan belum adanya fasilitas tambahan yang berfungsi melakukan interaksi antara Toko dengan pelanggan untuk menyampaikan keluhan, saran dan kritik sehingga pelanggan tidak bisa memberikan kritik dan saran untuk Dianid Collection dan belum memiliki proses mengelola dan menyimpan data pelanggan yang dilakukan pada saat pelanggan membeli pakaian secara line telepon ataupun langsung datang ke Toko, hal tersebut membuat pemilik Toko kurang memperhatikan siapa pelanggan yang berpotensi menjadi pelanggan tetap. Dengan adanya penerapan Metode ini maka akan menghasilkan sistem penjualan produk fashion pada Dianid Collection dengan hasil implementasi pada metode E-CRM dapat mengintegrasikan  fungsi fungsi yg ada didalam perusahan yaitu pemasaran penjualan produk, informasi dan pelayanan terhadap pelanggan , tidak terbatas waktu, penjualan dapat dilakukan secara online dan dapat meingkatkan pelayanan terhadap pelanggan. Kata Kunci: dianid collection; pelayanan pelanggan; E-CRM
PERANCANGAN E-CRM UNTUK PENJUALAN PAKAIAN PADA TOKO VINTA MANULLANG KISARAN Dani, Rika; Helmiah, Fauriatun; Ramadhani, Andrew
J-Com (Journal of Computer) Vol. 5 No. 1 (2025): MARET 2025
Publisher : STMIK Royal Kisaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/j-com.v5i1.3840

Abstract

Abstract: Vinta Manullang Store is a business engaged in the sale of clothing for men, women, and children. In today's digital era, the implementation of Customer Relationship Management (CRM) strategies plays an important role in building and increasing customer loyalty. Along with the development of technology, the implementation of Electronic Customer Relationship Management (E-CRM) is increasingly needed to manage customer interactions more effectively. This study aims to implement the application of E-CRM in terms of increasing the efficiency of customer data management and strengthening relationships with customers. This study uses a case study method with a qualitative approach, which is carried out through interview techniques and observations of the system being run. Based on the results of the study, it can be seen that the implementation of E-CRM allows faster and more accurate product information synchronization, facilitates online transactions, and increases customer interaction through review features and direct communication. Thus, this system contributes to increasing customer satisfaction, loyalty, and the effectiveness of vinta manullang store operations.Keywords: customer relationship management (CRM); sales; customer loyalty; clothing; toko vinta manullangAbstrak: Toko Vinta Manullang merupakan bisnis yang bergerak di bidang penjualan pakaian untuk pria, wanita, dan anak-anak. Di era digital saat ini, penerapan strategi Customer Relationship Management (CRM) memainkan peran krusial dalam membangun dan meningkatkan kesetiaan pelanggan. Seiring dengan perkembangan teknologi, implementasi Electronic Customer Relationship Management (E-CRM) semakin diperlukan untuk mengelola interaksi pelanggan secara lebih efektif. Penelitian ini bertujuan untuk menganalisis penerapan E-CRM dalam hal meningkatkan efisiensi pengelolaan data pelanggan serta memperkuat hubungan dengan pelanggan. Penelitian ini menggunakan metode studi kasus dengan pendekatan kualitatif, yang dilaksanakan melalui teknik wawancara dan observasi terhadap sistem yang sedang dijalankan. Berdasarkan hasil penelitian, dapat diketahui bahwa penerapan E-CRM memungkinkan penyampaian informasi produk lebih cepat dan akurat, mempermudah transaksi online, serta meningkatkan interaksi pelanggan melalui fitur ulasan dan komunikasi langsung. Dengan demikian, sistem ini berkontribusi terhadap peningkatan kepuasan pelanggan, loyalitas, serta efektivitas operasional toko vinta manullang.Kata kunci: customer relationship management (CRM); penjualan; loyalitas pelanggan; pakaian; toko vinta manullang
Co-Authors Abdul Azis Ubaidillah Adeliana Putri afrisawati, Afrisawati Ahmad Sofian Sinaga Andri Nata Andri Nata Ari Dermawan Ariani, Lisa Arridha Zikra Syah Aruan, Nita Aulia Astuti, Bela Barany Fachri Bayu Rahman Chitra, Latiffani Dani, Rika dermawan, ari dewi Antika Dewi Maharani Dewi Maharani Dinda Dwi Amara Dwi Afnita Edi Kurniawan Febby Madonna Yuma Fikri Akbar Sitompul Handayani, Masitah Havid Syafwan Irawati, Novica Irfan Hakim Nasution Irna Azizah Kifti, Wan Mariatul Kurniawan, Ahmad Laila Purnama Larasati, Mustika Fitri Latiffani, Chitra Lisa Ariani Mardalius Mardalius Masitah Handayani Merilan, Fina Muhammad Choirul Fazry Muhammad Fikri Musthofa Br. Butar-Butar, Yulia Syahfitri Mustika Fitri Larasati Nasrun Marpaung Nata, Andri Nawar, Muhammad Din NEHE, NURKARIM Novi Silvana Kawila Nur Madani Putri Siregar Nur Wati Nurul Azmi, Nurul Nurul Rahmadani Nurwati Nurwati Pristiyanilicia Putri Purnama, Laila Putri Wulandari Putri, Pristiyanilicia Rahayu, Elly Rahman, Bayu Ramadhani, Andrew Refina Kurnia Ramadanti Ricky Ramadhan Harahap Ricky Rizaldi Riki Andri Yusda Rohminatin Rohminatin Santoso Santoso Santoso Santoso Sari, Ade Mutiara Sari, Dira Purnama Siregar, Beni Harianto Siregar, Iqbal Kamil Sri Indah Kasih Sri Rezeki Maulina Azmi Sri Rezki Maulina Azmi Sudarmin Sudarmin Sudarmin Sudarmin Sudarmin Sumantri Sumantri Sumantri Sumantri Suri Adliani Syafnur, Afdhal Syahputra, Abdul Karim Umi Kalsum Wiwin Handoko Wulandari, Naiyla Yulia Purnama Sari Hutagaol Yustika Margolang