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Hospitality Management Competence Raras, Pungky Nanda; Oktaria, Eka Travilta; A.A, Iskandar; Barusman, Andala Rama Putra; Habiburahman, Habiburahman
International Journal Of Education, Social Studies, And Management (IJESSM) Vol. 4 No. 2 (2024): The International Journal of Education, Social Studies, and Management (IJESSM)
Publisher : LPPPIPublishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52121/ijessm.v4i2.319

Abstract

The growth and changes facing the hotel industry globally have in several ways affected the competence of its personnel. There is growing concern about graduate competency and what industry requires. Previous studies reveal that hospitality management programs do not adequately prepare hospitality students with the competencies necessary to fit today's workplace. Therefore, educational institutions must play their role in developing and instilling important competencies in their graduates so as to prepare them for the competitive world of work. This paper aims to investigate the competencies required by hospitality graduates from an industry perspective. This paper is based on previous studies regarding hospitality management competencies by considering competencies from the management competency model and generic skills framework. The Delphi technique was used to investigate graduate competencies from the perspective of the hospitality industry.
Analysis Of CR, DAR and ROA In Measuring Financial Performance Alie, Maria Septijantini; Hermansyah, Hermansyah; Maryana, Titin; Oktaria, Eka Travilta
Innovative: Journal Of Social Science Research Vol. 4 No. 4 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i4.13557

Abstract

Penelitian ini bertujuan untuk mengetahui dan menganalisa kinerja keuangan PT XL Axiata, Tbk dengan menggunakan CR, DAR, dan ROA Metode dalam penelitian ini dengan menggunakan analisis deskriptif. Sumber data yaitu data sekunder berupa lapporan keuangan tahunan dari tahun 2014 hingga 2023. Berdasarkan hasil analisis dan pembahasan diperoleh bahwa rata-rata CR pada posisi yang belum baik. Hal ini menunjukkan perusahaan belum mampu memenuhi kewajiban jangka pendeknya. hasil dalam posisi yang baik jika dibandingkan dengan rata-rata industri. Hal ini menunjukkan PT XL Axiata, Tbk sudah mampu membayar utang dengan asset-asetnya. hasil Return On Asset dalam posisi yang belum baik jika dibandingkan dengan rata-rata industri. Hal ini menunjukkan PT XL Axiata, Tbk belum mampu mengelola aset untuk menghasilkan laba.
PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN DAN DAMPAKNYA TERHADAP LOYALITAS DI RUMAH SAKIT NATAR MEDIKA Hairudin; Oktaria, Eka Travilta
JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) Vol 12 No 1 (2024): Volume 12 Nomor 1 2024
Publisher : Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/jimupb.v12i1.7389

Abstract

This study aims to examine the effect of patient satisfaction variables in mediating the effect of service quality and health facilities on patient loyalty. Respondents were in patients who were in class 2 and 3. There were 225 questionnaires that could be collected. Based on the PLS-SEM analysis, it can be concluded that the quality of health services directly has a significant positive effect on patient satisfaction; health facilities directly have a significant positive effect on patient satisfaction; the quality of health services directly has a significant positive effect on patient loyalty; patient satisfaction directly has a significant positive effect on patient loyalty; Health facilities directly have a significant positive effect on patient loyalty; patient satisfaction is positively and significantly able to mediate the quality of health services on patient loyalty; and patient satisfaction positively and significantly able to mediate health facilities to patient loyalty at Natar Medika Hospital.
The mediating effect of innovation on the relationship between managerial ability and competitive advantage of Bandar Lampung MSMEs Oktaria, Eka Travilta; Raras, Pungky Nanda; Alam, Iskandar Ali; Barusman, Andala Rama Putra; Habiburrahman, Habiburrahman
Annals of Human Resource Management Research Vol. 5 No. 2 (2025): June
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i2.3555

Abstract

Purpose: This study aims to analyze the effect of managerial ability on competitive advantage through innovation among MSMEs in the craft sub-sector of Bandar Lampung City. Methodology/approach: The study employed a quantitative approach using the survey method. The population of this research consisted of all 62 MSMEs in the craft sub-sector in Bandar Lampung City, while a sample of 60 MSMEs was selected through random sampling. Data were collected from the owners and managers of these MSMEs. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS version 3.2.9 to examine the relationships between variables, both directly and through the mediating effect of innovation. Results/findings: The study shows that managerial skills have a direct positive and significant influence on competitive advantage. Furthermore, managerial skills also have a positive influence on innovation, and innovation acts as a partial mediator that strengthens the influence of managerial skills on competitive advantage. These findings emphasize the importance of effective and innovative managerial development in enhancing the competitiveness of MSMEs. Conclusion: Managerial capability is a strategic resource that plays a direct and indirect role through innovation in creating competitive advantage. Integrating managerial management and innovation is a key strategy for MSMEs to maintain and enhance competitiveness in the market. Limitations: This study focused exclusively on MSMEs in the craft sub-sector of Bandar Lampung City; therefore, the findings may not be generalizable to other MSME sectors or regions. Furthermore, the variables examined were limited to managerial ability, innovation, and competitive advantages. Contribution: This study reinforces the Resource-Based View and Dynamic Capabilities theories in linking managerial ability, innovation, and competitive advantage, providing practical insights for MSME managers to strengthen managerial competence and foster innovation for enhanced organizational competitiveness.
MSME Financial Management: Cash Flow Management Strategies to Enhance Business Sustainability Supriyanto; Damanik, Septa Damewanti; Prasetyo, Ginanjar; Alie, Maria Septijantini; Oktaria, Eka Travilta
Jurnal Relevansi : Ekonomi, Manajemen dan Bisnis Vol 9 No 1 (2025): Jurnal Relevansi : Ekonomi, Manajemen dan Bisnis
Publisher : LPPM STIE KRAKATAU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61401/relevansi.v9i1.271

Abstract

This study aims to identify effective cash-flow management strategies for Micro, Small, and Medium Enterprises (MSMEs) in Bandar Lampung, Indonesia. Although MSMEs play a critical role in national economic development, many still experience liquidity problems due to weak financial recording, the mixing of personal and business funds, and the limited use of digital financial tools. This research employs a descriptive qualitative approach, collecting data through in-depth interviews, observations, and documentation involving 15 MSMEs from the culinary and retail sectors. The findings reveal that cash-flow management can be significantly improved through four key strategies: monthly budgeting, daily transaction recording, structured management of receivables and payables, and the use of digital financial applications. These strategies enhance financial control, strengthen preparedness for unexpected expenses, and support more informed business decision-making. The study highlights the importance of financial and digital literacy for MSMEs and calls for continued government support through training and capacity-building programs.   Kata Kunci : UMKM, manajemen keuangan, arus kas, strategi, kelangsungan usaha.
PELATIHAN LAPORAN KEUANGAN BAGI UMKM BERBASIS SAK EMKM UNTUK PENGUATAN INOVASI DAN VALUE PROPOSITION DI KOTA METRO LAMPUNG Sari, Pipit Novila; Hasbullah, Hasbullah; Oktaria, Eka Travilta; Alie, Maria Septijantini; Isabella, Astrid Aprica; Safitri, Febri Dwi
Jurnal Pengabdian Masyarakat: Pemberdayaan, Inovasi dan Perubahan Vol 5, No 6 (2025): JPM: Pemberdayaan, Inovasi dan Perubahan
Publisher : Penerbit Widina, Widina Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59818/jpm.v5i6.2266

Abstract

MSMEs in Metro City significantly contribute to the local GDP, but a major obstacle is the low literacy in structured accounting and financial management. This weakness prevents MSMEs from calculating accurate Cost of Goods Sold (COGS), which is essential for developing innovative products and determining a competitive Value Proposition. Objective: This community service activity aims to enhance the understanding and skills of Metro City MSMEs in preparing simple financial statements (based on SAK EMKM) and using this financial data as a strategic foundation for new product development and strengthening their value proposition. Methods: The method involved classical training followed by intensive one-month mentoring for 25 selected MSME actors in Metro Pusat District. The training focused on practicing transaction recording, preparing Income Statements, and cost analysis for COGS calculation. Evaluation was conducted through pre-tests and post-tests. Results: There was an average participant score increase of 48% from the pre-test to the post-test regarding the understanding of SAK EMKM and COGS. After mentoring, 85% of MSMEs were able to prepare monthly Income Statements and began using cost data to identify potential product differentiation and formulate a stronger value proposition (e.g., setting more competitive prices or adding value-added features). Conclusion: The training successfully transferred accounting knowledge and integrated it with business strategy, providing a solid financial foundation for Metro City MSMEs to achieve innovative product development and a superior value proposition.ABSTRAKUMKM di Kota Metro memiliki kontribusi signifikan terhadap PDB lokal, namun kendala utama yang dihadapi adalah rendahnya literasi akuntansi dan manajemen keuangan yang terstruktur. Kelemahan ini menghambat UMKM dalam menghitung Harga Pokok Penjualan (HPP) yang akurat, yang merupakan dasar penting untuk pengembangan produk inovatif dan penentuan Proposisi Nilai (Value Proposition) yang kompetitif. Tujuan: Kegiatan PkM ini bertujuan untuk meningkatkan keterampilan UMKM Kota Metro dalam menyusun laporan keuangan sederhana (berbasis SAK EMKM) dan memanfaatkannya untuk inovasi produk serta penguatan value proposition. Metode: Metode yang digunakan adalah pelatihan klasikal yang dilanjutkan dengan pendampingan intensif selama satu bulan kepada 25 pelaku UMKM terpilih di Kecamatan Metro Pusat. Pelatihan difokuskan pada praktik pencatatan transaksi, penyusunan Laporan Laba Rugi, dan analisis biaya untuk menghitung HPP. Evaluasi dilakukan melalui pre-test dan post-test. Hasil: Terjadi peningkatan rata-rata nilai peserta sebesar 48% dari hasil pre-test ke post-test terkait pemahaman SAK EMKM dan HPP. Setelah pendampingan, 85% UMKM mampu menyusun Laporan Laba Rugi bulanan dan mulai menggunakan data biaya untuk mengidentifikasi potensi diferensiasi produk dan merumuskan value proposition yang lebih kuat (misalnya, penentuan harga yang lebih kompetitif atau penambahan fitur bernilai tambah). Kesimpulan: Pelatihan ini berhasil mentransfer pengetahuan akuntansi dan mengintegrasikannya dengan strategi bisnis, memberikan landasan keuangan yang kokoh bagi UMKM Kota Metro untuk mencapai pengembangan produk inovatif dan value proposition yang unggul.