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All Journal JUPIIS: Jurnal Pendidikan Ilmu-ilmu Sosial The Indonesian Journal of Planning and Development JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik Universitas Medan Area Journal of Education, Humaniora and Social Sciences (JEHSS) PERSPEKTIF SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL Strukturasi: Jurnal Ilmiah Magister Administrasi Publik Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal La Sociale INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE International Journal of Islamic Education, Research and Multiculturalism (IJIERM) Formosa Journal of Social Sciences (FJSS) Journal of Social Interactions and Humanities (JSIH) Journal of Public Representative and Society Provision Langgas: Jurnal Studi Pembangunan IIJSE OPINI: Journal of Communication and Social Science
Maksum Syahri Lubis
Universitas Medan Area
Religion Aerospace Engineering Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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Bureaucratic Performance in the service of Public Complaints in the Social Service Office of Langkat Regency Dedy Irawadi; Budi Hartono; Maksum Syahri Lubis
Journal of Social Interactions and Humanities Vol. 3 No. 1 (2024): March 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/jsih.v3i1.8424

Abstract

Performance is the result achieved by an employee in carrying out their duties and functions as a bureaucratic official. Performance can be used as a measure of the success of an organization or agency in performing its tasks and functions. The current implementation of public complaint services demands prompt resolution from service providers, making it one of the indicators of bureaucratic performance in handling complaints. The aim of this study is to understand and analyze Bureaucratic Performance in public complaint services at the Langkat District Social Office. To achieve this objective, a qualitative method was employed in this research. This study is of a qualitative descriptive nature. Data collection was conducted through interviews, observations, and documentation. The data sources used were both primary and secondary data. The results show that Bureaucratic Performance in public complaint services at the Langkat District Social Office meets the standards of complaint services according to the Performance Theory by Pollit & Bouckaert used in this study. The conclusion drawn from this research is that the bureaucratic performance in public complaint services at the Langkat District Social Office can generally be considered satisfactory and is moving towards an even better level. However, infrastructure and facilities need to be further improved, and officials need to enhance their performance in public complaint services.
Analysis of Employee Performance in Improving Public Services at the Perbaungan District Office, Serdang Bedagai Regency Lubis, Muhammad Ardiansyah; Lubis, Maksum Syahri; Batubara, Beby Masitho
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i1.8524

Abstract

This study aims to analyze employee performance in improving public services at the Sub-District Office of Perbaungan, Serdang Bedagai Regency. The research focuses on five employee performance indicators based on T.R. Mitchell’s theory, namely: quality of work, timeliness, initiative, capability, and communication. The method used is a qualitative approach with data collection techniques including observation, in-depth interviews, and documentation. The research informants consist of the sub-district head, sub-district secretary, section heads, and members of the public as service recipients.The results of the study indicate that, in general, employee performance in delivering public services has shown significant improvement, particularly in the aspects of work quality and communication. However, challenges remain in the areas of timeliness and the use of technology in service delivery. Inhibiting factors to employee performance include limited human resources, lack of supporting facilities, and insufficient ongoing training and evaluation.
The Effectiveness of the Use of the State Civil Apparatus E-Performance System in the Staffing and Human Resource Development Agency of Serdang Bedagai District Wiradhana, Agung; Ritonga, Syafruddin; Lubis, Maksum Syahri
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i1.8614

Abstract

This study aims to analyze the effectiveness of using the e-performance system in improving the performance of the State Civil Apparatus (ASN) at the Serdang Bedagai Regency Personnel and Human Resources Development Agency (BKPSDM). The e-performance system is implemented as an instrument of bureaucratic reform to improve transparency, accountability, and efficiency of ASN performance assessment. The research method used is qualitative with a case study approach, involving in-depth interviews, observation, and documentation. The results showed that the implementation of e-performance has a positive impact on productivity and the quality of public services. Obstacles faced include limited technological infrastructure, resistance to change, and a lack of technical training. Recommendations include increasing technological capacity, providing ongoing training, and intensive socialization so that the system can be optimized sustainably.
Implementation of the Indonesia Pintar (PIP) Program Policy at the Syekh Abdul Halim Hasan Institute in Binjai Lubis, Muhammad Haekal; Lubis, Maksum Syahri; Batubara, Beby Masitho
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

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Abstract

This study aims to analyze the implementation of the Indonesia Pintar Program (PIP) at the Syekh Abdul Halim Hasan Institute in Binjai City. The focus of the study is on policy implementation and factors that hinder the program. The approach used is descriptive qualitative research with data collection techniques through observation, in-depth interviews, and documentation. Research informants included the Vice Rector III, the Head of Academic Affairs, and PIP recipient students. The results of the study show that the implementation of the Indonesia Pintar Program at the Syekh Abdul Halim Hasan Institute in Binjai City has been running quite well in accordance with the guidelines of the Ministry of Religious Affairs. However, the implementation of this policy still faces obstacles in terms of socialization, delays in fund disbursement, and limitations in human resources and supporting technological facilities. Communication and coordination between institutions are crucial aspects that need to be improved. The PIP program has proven to help students from underprivileged families, but its effectiveness can still be improved through evaluation, service digitalization, and transparency of recipient data.
THE IMPLEMENTATION OF THE REGULATION OF THE MINISTER OF EDUCATION, CULTURE, RESEARCH, AND TECHNOLOGY NUMBER 19 OF 2024 ON TEACHER PROFESSIONAL EDUCATION IN IMPROVING TEACHER COMPETENCE AT SMK SWASTA GBKP KABANJAHE Barus, Sedar; Jamaluddin, Yanhar; Lubis, Maksum Syahri
International Journal of Cultural and Social Science Vol. 7 No. 2 (2026): International Journal of Cultural and Social Science
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53806/ijcss.v7i2.1332

Abstract

This study aims to identify and analyze the implementation of the Teacher Professional Education (Pendidikan Profesi Guru/PPG) policy based on the Regulation of the Minister of Education, Culture, Research, and Technology Number 19 of 2024 in improving teacher competence at SMK Swasta GBKP Kabanjahe, Karo Regency. In addition, this study seeks to identify the supporting and inhibiting factors in the implementation of policies related to the development of teacher professionalism. This research is motivated by the existence of a gap between national education policies and their implementation in private schools, particularly with regard to teacher participation in the PPG program and limitations in supporting resources. This study employed a qualitative approach with a descriptive method. Data were collected through observation, in-depth interviews, and documentation, and were analyzed using the interactive model proposed by Miles and Huberman. The results indicate that the implementation of the PPG policy has been carried out, but has not yet been optimal. Supporting factors include the commitment of some teachers and school leaders, the existence of clear regulations, and the positive impact of the PPG program on improving teachers’ pedagogical and professional competencies. Meanwhile, inhibiting factors include uneven policy communication, limited financial and technological resources, high teacher workloads, and a complex bureaucratic structure.
THE EFFECTIVENESS OF THE IMPLEMENTATION OF THE SAMSAT NIGHT PROGRAM IN INCREASING MOTOR VEHICLE TAX (PKB) REVENUE AT THE UPTD BAPENDA BINJAI Taufiq, Ahmad; Ritonga, Syafruddin; Lubis, Maksum Syahri
International Journal of Cultural and Social Science Vol. 7 No. 2 (2026): International Journal of Cultural and Social Science
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53806/ijcss.v7i2.1336

Abstract

This study aims to analyze the effectiveness of the implementation of the Samsat Night Program in increasing Motor Vehicle Tax (PKB) revenue at UPTD Bapenda Binjai and to identify the factors that hinder its implementation. The Samsat Night Program is a public service innovation that extends operating hours into the evening to provide easier access for taxpayers who are unable to fulfill their obligations during regular working hours. This research employs a descriptive qualitative approach, with data collected through interviews, observations, and documentation. Data analysis was conducted using the interactive model of Miles and Huberman, which includes data reduction, data display, and conclusion drawing. The results indicate that the effectiveness of the Samsat Night Program, based on Duncan’s (1981) indicators goal attainment, integration, and adaptation has not yet been fully optimal. In terms of goal attainment, the program has contributed to improving service delivery and PKB revenue; however, the increase has not been significant overall due to fluctuating levels of public participation. From the integration perspective, coordination among related institutions (Bapenda, the Police, and Jasa Raharja) has functioned relatively well in the technical implementation of services. Meanwhile, from the adaptation aspect, the program has adjusted service hours to meet community needs but still faces challenges such as limited socialization, restricted service locations, and low taxpayer awareness.
POLICY COMMUNICATION IN THE IMPLEMENTATION OF SINGLE IDENTITY NUMBER (SIN) Maksum Syahri Lubis; Zoraya Alfathin Rangkuti; Muhammad Yusran
OPINI: Journal of Communication and Social Science Vol. 2 No. 3 (2025): November
Publisher : Academic Solution Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70489/6358hp72

Abstract

The implementation of the Single Identity Number (SIN) policy through the integration of the National Identity Number (NIK) with the Taxpayer Identification Number (NPWP) represents a strategic effort by the Indonesian government to reform public administration and strengthen tax governance. Despite its strong regulatory foundation, the implementation of this policy at the local level has not fully achieved its intended outcomes. This study aims to analyze policy communication in the implementation of SIN at the local level, using a case study of the Primary Tax Office (KPP Pratama) Medan Belawan. Employing a qualitative descriptive approach, data were collected through in-depth interviews, observation, and document analysis. The analytical framework is based on Charles O. Jones’ policy implementation model, which emphasizes organization, interpretation, and application. The findings reveal that policy communication has not been implemented optimally due to limited human resources, budget constraints, inconsistent communication practices, and differences in policy interpretation between implementers and target groups. This study highlights that effective, consistent, and well-coordinated policy communication is essential to ensure public understanding and participation in the implementation of SIN.
HUMAN RESOURCE MANAGEMENT IN IMPROVING QUALITY OF PUBLIC SERVICES IN SAMSAT KABANJAHE Syarif, Mukhlis; Ritonga, Syafruddin; Lubis, Maksum Syahri
SOSIOEDUKASI Vol 15 No 2 (2026): SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL
Publisher : Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/sosioedukasi.v15i2.7932

Abstract

This study aims to analyze the role of human resource management in improving the quality of One-Stop Integrated Services (PTSP) at UPT PEPENDA (SAMSAT) Kabanjahe. The approach used is qualitative descriptive with data collection techniques through in-depth interviews, observations, documentation, and data triangulation. The focus of the research is directed at the aspects of planning and sufficiency of human resources, recruitment, training and development, work motivation, performance evaluation, and their implications for the speed, accuracy, and responsiveness of public services. The results of the study show that the implementation of PTSP has provided easy access to services for the community, but its effectiveness is highly dependent on the quality and management of human resources. The limited number of employees in a certain period still affects the waiting time for services. Continuous training, work motivation, and performance evaluation play an important role in maintaining service quality. Cross-agency synergy, especially with the National Police of the Republic of Indonesia, also strengthens the accuracy and certainty of service. This research emphasizes that strengthening human resource management is the key to improving the quality of sustainable public services.
Co-Authors Achmad Fahry Siregar Adam Adam Adam Adam Agnes Angelia Agusti, Rahmadina Ahmad Taufiq Ahmad, Kirsa Aminuyati Amru Zuhri Harahap Aulia Dhuhri Badawi, Faisal Barus, Sedar Baskoro Ardi Wibowo Bawamenewi, Alfred Beby Masitho Batubara Budi Hartono Budi Hartono Budi Hartono budi hartono Cahaya Cahaya Chairul Fahmi Dedy Irawadi Faisal Rahman, Faisal Febrita Rahayu Fenny Clara Saskia Manalu H. Riza Sirait Hendra Syahputra Hendrawan, Teuku Rully Heri Kusmanto, Heri Hotma Diana Siregar Humaizi, Humaizi Husnifal Husnifal Ilham Mirzaya Putra Irwan Rifai Isnaini Isnaini Isnaini Izusman, Izusman Lia Siska Endang Lubis, Muhammad Ardiansyah Lubis, Muhammad Haekal Manik, Abidah Marlon Sihombing Marlon Sihombing Masnur Lukito Muhammad Yusran Nasution, Ikhwan Nasution, Muhammad Taufik Nina Siti S. Siregar Oriza Sativa Pahmi, Ahyar Putri Marissa Putri Mustabsirah Rudi Salam Sinaga Rusaidi Rusaidi Samosir, Herrison Yehuda Santi, Ely Sari, Cici Indah Sinaga, Antonius Sirait, Alfrida Rosalina Sirait, Riza Siti Mardiana Siti Mardiana Syafruddin Ritonga Syarif, Mukhlis Walid Musthafa Sembiring Warjio Warjio Warjio Warjio Warjio, Warjio Wim Putra Tri Pratama S Wiradhana, Agung Yanhar Jamaluddin Zoraya Alfathin Rangkuti