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Sastrawan, Sastrawan
Program Studi Magister Administrasi Kesehatan, Universitas Qamarul Huda Badaruddin
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Journal : JURNAL ILMIAH GLOBAL EDUCATION

 1 
ANALISIS PERSEPSI DAN TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN FARMASI DI RUMAH SAKIT PATUH KARYA Hendardi, Lalu Ofan; Sastrawan, Sastrawan; Karjono, Karjono
Jurnal Ilmiah Global Education Vol. 4 No. 4 (2023): JURNAL ILMIAH GLOBAL EDUCATION, Volume 4 Nomor 4, Desember 2023
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v4i4.1374

Abstract

This study aims to determine the level of patient perception and level of patient satisfaction as well as the relationship between these two variables on the quality of pharmaceutical services at the Patuh Karya Regional General Hospital. The method used in this study is the design in this study is observational descriptive using quantitative data based on a cross sectional approach using the ServQual model with 5 (five) dimensions of service quality, namely: Tangible, Reliability, Responsiveness (Responsivness), Assurance (Assurance) and Empathy (Emphaty). The number of samples in this study were 56 people using the sampling technique, namely accidental sampling and the samples were selected according to the inclusion criteria. The instrument used in this study was a questionnaire that was compiled based on pharmaceutical service criteria. The data analysis used in this study was a univariate test and a bivariate test with the help of SPSS. The results showed that the patient's perception of the quality of pharmaceutical services obtained results that were sufficient with a level of satisfaction (30.4%) and good (69.6%). For patient satisfaction with the quality of pharmaceutical services, the results were quite satisfied (66.1%) and satisfied (33.9%). Based on the results of statistical tests with Bivariate analysis or chi square test where this is done to see the relationship or correlation between variables, the independent variable is the patient's perception of the quality of pharmaceutical services and the dependent variable is patient satisfaction with the quality of pharmaceutical services, where the research subjects are patients outpatient care due to the Asymptotic Significance (2-sided) or p-value of 0.00 which is less than the 0.05 significance level (0.01 ≤ 0.05) so that there is a significant relationship between patient perception and satisfaction with the quality of pharmaceutical services at the Regional General Hospital Patuh Karya.
Co-Authors Abdul Haris Abdul Khalik Achmad Mufid Achmad Mufid, Achmad Akhmad Fanani Alfi Sahrin Alipurman, Agusnawadi Aniharyati, Aniharyati Astuti, Rita Baiq Maryam Erawati, Eva Fasha, Shindy Fajriani Fitria Hidayati, Fitria Hadi Masyhurrosyidi, Hadi Hadi, Salman Hadi, Zulfi Wirman Hafsah Widiyanti Harmaen Harmaen Hendardi, Lalu Ofan Hermawati Hermawati Hermawati Hermawati, Hermawati Husein, Lalu Muhammad Sadam Karjono, Karjono Khaidir, Yul Khofia, Nida'an Kurniawati, Serosa Andi Lalu Bahrudin Lalu Bahrudin Lalu Sulaiman Lalu, Sulaiman Linda Azizah Maryam, Baiq Menap Muhamad Yunus Muslim Tasim Muslim Tasim Muslim, Al Nurhayati Nurhayati Nurlaili, Mustika NURWAHIDAH NURWAHIDAH Parindra, I Ketut Payanadi, Sarwan Pratiwi, Intan Gumilang Puspita, Zulvia Putu Gede Wawan Swandayana Rahman, Maizar Rahmawati, Trisna Anesa Reny Marliandini Rini Hendari, Rini Rosamali, Akmal Sabar Setiawan Sabar Setiawan Saimi Saimi Saimi, Saimi Saimi, Saimi Setiawan, Sabar Sismulyanto Sulaeman, Lalu Sulaiman Lalu Sulaiman, Lalu Sulastri Sulastri Sulastri Sulwiyatul K Sani Sumbarwati, Nazaliya Syaiful . Tasim, Muslim Wulandari, R.A Yul Khaidir Yuni Widyastuti Zuhro, Ramdhoni