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Journal : Journal of Information Systems and Management

Innovation Capability as a Catalyst for Improved Service Quality and Work Productivity in Manufacturing Sasono, Ipang; Yuhelmis; Novitasari, Dewiana; Asbari, Masduki
Journal of Information Systems and Management (JISMA) Vol. 1 No. 1 (2022): February 2022
Publisher : AGUSPATI RESEARCH INSTITUTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.4444/jisma.v1i1.1147

Abstract

This study investigates the influence of innovation capability and work productivity on service quality within a manufacturing industry in Tangerang, Indonesia. Utilizing a quantitative research design, data were collected through a structured questionnaire distributed to 115 permanent employees, selected via random sampling. The data were analyzed using Structural Equation Modeling (SEM) with the SmartPLS 3.0 software. Results indicate that both innovation capability and work productivity significantly and positively affect service quality. Furthermore, innovation capability also exerts a significant positive influence on work productivity. These findings underscore the pivotal role of fostering innovation capability and enhancing work productivity to improve service quality, thereby equipping companies to compete effectively in the era of Industry 4.0. This research contributes to managerial practices by providing a comprehensive model for optimizing service quality through workforce development strategies, emphasizing innovation and productivity as key drivers.
Pengaruh Kepemimpinan, Inovasi, dan Pembelajaran Organisasi terhadap Performa Individu dan Kelompok: Sebuah Kajian Literatur Asbari, Masduki; Novitasari, Dewiana
Journal of Information Systems and Management (JISMA) Vol. 3 No. 6 (2024): December 2024
Publisher : AGUSPATI RESEARCH INSTITUTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.4444/jisma.v3i6.1148

Abstract

The purpose of this study is to explore the linkages between transformational leadership, innovation, and organizational learning in improving individual and group performance. This study uses a narrative literature review approach to analyze relevant studies, with research data coming from indexed academic literature over the past ten years. The analysis focused on identifying the relationships, mediating and moderating factors among the three elements. The results show that transformational leadership has a significant impact on individual performance, both directly and through the mediation of innovation and organizational learning. Innovation acts as a catalyst that strengthens the relationship between leadership and performance, while organizational learning helps improve adaptation to technological change and external dynamics. The implications of these findings include the importance of developing an adaptive and innovative organizational culture, particularly in the education sector. In conclusion, this study makes significant theoretical and practical contributions by offering a new conceptual framework for understanding the interaction between leadership, innovation and organizational learning. The findings are relevant to support managerial strategies in creating a collaborative, innovative and sustainable work environment in the digital era.
Kepemimpinan Transformasional sebagai Katalisator Inovasi dan Kinerja Organisasi: Tinjauan Literatur Asbari, Masduki; Novitasari, Dewiana
Journal of Information Systems and Management (JISMA) Vol. 3 No. 6 (2024): December 2024
Publisher : AGUSPATI RESEARCH INSTITUTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.4444/jisma.v3i6.1149

Abstract

Transformational leadership has been widely recognized as an effective leadership style in driving innovation, improving performance, and shaping adaptive organizational culture. This article aims to comprehensively examine the influence of transformational leadership on innovation, performance, and organizational culture through a literature review. This research identifies four key dimensions of transformational leadership-idealized influence (charisma), inspirational motivation, intellectual stimulation, and individualized consideration-that contribute to the achievement of organizational goals and individual development. The results of the literature review indicate that transformational leaders are not only able to improve performance and drive innovation, but also build an organizational culture that supports collaboration, openness to change, and empowerment of team members. The practical implications of this study emphasize the importance of developing transformational leadership skills to create an environment that motivates employees, encourages creativity, and ensures the sustainability of innovation in organizations. In addition, this study also provides insight into the role of readiness to change in enhancing transformational leadership effectiveness. Theoretically, this article enriches the literature on transformational leadership, providing new perspectives on the application of this leadership style in the context of dynamic organizational change.