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All Journal JMM (Jurnal Masyarakat Mandiri) SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Husada Mahakam: Jurnal Kesehatan Jurnal Pengabdiaan Masyarakat Kasih (JPMK) Bali Medika Jurnal Jurnal Keperawatan Dirgahayu (JKD) Journal of Applied Engineering and Technological Science (JAETS) Jurnal Ners TEPIAN Jurnal Farmasi Etam Jurnal Kesehatan Dinamika Kesehatan: Jurnal Kebidanan dan Keperawatan DUNIA KEPERAWATAN: JURNAL KEPERAWATAN DAN KESEHATAN Journal of Nursing Innovation Mahakam Nursing Journal (MNJ) Journal of Empowerment and Community Service Salus Publica Jurnal Pengabdian Masyarakat Kesehatan Terkini
Ping, Maria Floriana
STIKES DIRGAHAYU SAMARINDA
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Other

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TINGKAT KEPUASAN PASIEN RAWAT JALAN TERHADAP PELAYANAN KEFARMASIAN DI DEPO FARMASI RAWAT JALAN RUMAH SAKIT ABDUL WAHAB SJAHRANIE SAMARINDA Joshua Onesimus Brilian; Habel Roy Sulo; Maria Floriana Ping
Jurnal Farmasi Etam (JFE) Vol 4 No 2 (2024): Desember
Publisher : Unit Penelitian dan Pengabdian Kepada Masyarakat (UPPM) STIKES Dirgahayu Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52841/jfe.v4i2.818

Abstract

Pharmaceutical Services in Hospitals is a unit that cannot be separated from the entire service system in hospitals that focuses on patient care, the provision of pharmaceutical preparations, medical devices, and Medical Consumables (BMHP) that are affordable for every community, one of which is pharmaceutical services. clinic. Pharmaceutical services can be identified through the satisfaction level of outpatients. The purpose of this study was to determine the level of satisfaction of outpatients with pharmaceutical services at the Pharmacy Installation of Abdul Wahab Sjahranie Hospital, Samarinda. This study uses a questionnaire sheet which was carried out in July – August 2022. The sample used was outpatients who received services at the Pharmacy Installation of Abdul Wahab Sjahranie Hospital, Samarinda, which were taken by purposive sampling. Data analysis was carried out by calculating the percentage using the TKP formula. The results of the analysis of patient satisfaction levels obtained are very satisfied tangibles (89%), very satisfied reliability (86%), very satisfied responsiveness (84%), very satisfied assurance (85%) and very satisfied empathy (85%).
Co-Authors Andrea Theofrida Bone Angel Natalia Nainggolan Anung Ahadi Pradana Arome Bernadetta Silalahi Asep Nurhuda Bayu Febriandhika H Bonifasius Hat Dewi Rostia Eka Mistiko Rini Elfina Natalia Falen Sindi Ayugistia Fransiska Novita Fransiska Novita Sari Gunawan Gunawan Guntur Arie Wibowo Habel Roy Sulo Hat, Bonifasius Heni Pratiwi Hurai, Rufina Ilma Rahim Imelda Feneranda T Jita Indah Sari Joshua Onesimus Brilian Karim, Syafei Maria Elvina Tresia Butar-Butar Natalia, Elfina Niluh Putu Lita Yuliantari Novita Sari, Fransiska Nurillahi Febria Leswana Nyoman Santiyadnya Pebiansyah Hafsari Ratih Fenty Anggriani Bintoro Remita Ully Hutagalung Reza Andrea Risna Nona Sari, Fransiska Novita Siti Nur Ngaisah Taufiqurrahman, Muh Tina Tri Wulansari Tommy Pangemanan Tri Hannanto Saputra Vinsensia Tetty Yessy Cristianto Yuli Fitrianto Yulianda, Riki Yulieta Lehyun Jho Yulieta Lehyun Jho