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All Journal Jurnal Siasat Bisnis Journal of Consumer Science Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah PROCEEDING ICTESS (Internasional Conference on Technology, Education and Social Sciences) EQIEN - JURNAL EKONOMI DAN BISNIS JOURNAL OF SCIENCE AND SOCIAL RESEARCH YUME : Journal of Management Journal of Education, Humaniora and Social Sciences (JEHSS) JUMAN Tools (Jurnal Manajemen Tools) Journal of Management and Business Innovations Jurnal Abdi Insani Jurnal Manajemen dan Bisnis Kreatif Jurnal Ilmiah Wahana Pendidikan Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (JEBMA) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Jurnal Bisnis Mahasiswa International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Jurnal Ilmiah Manajemen dan Bisnis (JIMBI) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Journal of Artificial Intelligence and Digital Business Innovative: Journal Of Social Science Research Journal of Critical Realism in Socio-Economic (JOCRISE) Southeast Asian Journal of Management and Research Jurnal ABDIMAS MUTIARA Asian Journal of Management, Entrepreneurship and Social Science Jurnal Pengabdian Masyarakat dan Penelitian Terapan
Alfifto
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Journal : Journal of Consumer Science

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Gender Differences in Shopping Cart Abandonment: Evidence from Indonesia Eka Dewi Setia Tarigan; Alfifto Alfifto; Khairunnisak Khairunnisak; Yulianita Yulianita
Journal of Consumer Sciences Vol. 11 No. 1 (2026): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcs.11.1.125-152

Abstract

Background: Shopping cart abandonment (SCA) remains a persistent challenge in e-commerce. Consumers frequently leave purchases incomplete due to psychological, technical, economic, and contextual factors. However, limited research has examined how demographic characteristics, particularly gender, shape abandonment behavior. Purpose: This research investigates the antecedents of SCA in Indonesia’s e-commerce context and examines differences in these factors between male and female consumers within the Theory of Planned Behavior (TPB) framework. Method: A quantitative research design was employed, using survey data from 300 Indonesian e-commerce users (147 males and 153 females). Data were collected via an online questionnaire and analyzed using multiple regression. Separate regression models were estimated to compare the influence of psychological, technical, economic, and contextual factors across gender groups. Findings: The results reveal distinct gender-based patterns. For women, psychological and economic factors exert stronger effects on SCA, with emotional ambivalence and price sensitivity emerging as dominant predictors. For men, technical factors, particularly checkout friction and website performance, play a more prominent role. These findings indicate differences in emotional, cognitive, and control-related evaluations in online shopping. Conclusions: Gender-specific factors shape SCA behavior in Indonesia, with women more influenced by psychological and economic considerations, while men respond more strongly to technical barriers. Research implication: This research provides practical guidance for e-commerce platforms to implement gender-responsive strategies, such as emotional reassurance and pricing transparency for women and streamlined checkout processes for men, to reduce abandonment and improve conversions. Academically, the findings highlight the importance of incorporating gender differences when applying the Theory of Planned Behavior to online consumer behavior.
Co-Authors Abidin, Toha Adelina Lubis ahmad farid Ahmad Prayudi Alkadri, Ridho Amaliyah, Amaliyah Amelia , Wan Rizca Amrin Mulia Utama Nasution Amrin Mulia Utama Nst Anggelia Siringoringo Ayu, Annisa Rizky Beby Karina Fawzeea Sembiring Berampu, Lailan Tawila Bobby Umroh Catur Putera Hasman, Haryaji Chandra Sembiring Cindy Natalina Dahrul Siregar Damansyah, Muthya Rahmi Darmansyah, Mutya Rahmi Deliana, Rachma Yunita Dewi, Eka Eka Dewi Setia Tarigan Eka Dewi Setia Tarigan Endang Sulistya Rini Finta Aramita Fitriani Tobing Frastiwi, Fadilah Laili Hafni, Syafrida Harahap, Indra Sakti Haryaji Catur Putera Hasman Haryaji Catur Putera Hasman Haryaji Catur Putera Hasman Hasman, Haryaji Catur Putera Hesti Sabrina Hutagaol, Reski Br Ida Royani Indawati Lestari Indra Sakti Harahap Inriani Siallagan Irbah, Atika Hana Irza, Novia Aishwarya Ivana Elisabet Siahaan Kezia Karina Perangin Angin Khairunnisak Khairunnisak Khairunnisak Khairunnisak, Khairunnisak Kurniawan, Muhammad Taufan Lina Rahmawati Lubis, Sri Megawati Manalu, Lia Windah Putri Marbun, Ferdinan Marpaung, Rahmat Hidayat Muhamad Yamin Siregar Muhammad Yamin Siregar Mustakim , Istiqfar Muthya Rahmi Darmansyah Mutyara, M Reza Aldiansyah Nindya Yunita Novita, Citani Sriratu Nst, Amrin Mulia Utama Nurulitha, Sakinah Pandia, Syeh Nedi Bremana Pribadi , Teddy Purba , Pindalia Putra, Irwansyah Riza Fanny Meutia Rizca Amelia, Wan Salsabillah, Ayu Hanna Saragih, Rena Uthami Sipahutar, Anzelia Safira Siregar, M Yamin Siringoringo, Anggelia Siska Wulandari, Siska Siti Alhamra Salqaura Sri Sarah br G.Manik Sucitra Dewi Tanjung, Sania Teddi Pribadi Thezar Fiqih Hidayat Hasibuan Toha Abidin Wan Rizca Amelia Wan Rizca Amelia Wan Rizca Amelia Wan Rizca Amelia, Wan Rizca Wan Suryani Warsani Purnama Sari Wuri, Kholilah Ambar yeni absah Yudha Maulana Putra Yulianita Yulianita Yusuf, Immanuel